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    Category: Technology

    The realm of Technical Support is there to provide expert assistance to those who are not so tech-savvy. Although they still expect you to know what a computer is, and how to turn it on, and to know that you can’t ‘fix the internet’ because it isn’t pretty enough. You have been warned…

    The Warranty Comes Warranted

    | Leicester, England, UK | Technology

    (A young customer comes wandering in during lunchtime, fiddling with the laptops on display.)

    Me: “Ma’am, can I help you?”

    Customer: “Oh, yes, please. I’d like to buy a laptop.”

    Me: “Certainly. What would you be using it for?”

    Customer: “Facebook, Skype, iTunes, and Civilisation IV. And typing, I guess.”

    (I show her a sturdy Dell.)

    Customer: “Excellent, I’ll take it. Does it come with a warranty?”

    Me: “Yes, ma’am, Dell offers a standard one-year warranty.”

    Customer: “Uhm, would it be possible to get a… longer warranty?”

    Me: “We offer an additional three year full warranty for [amount] more.”

    Customer: “Does it cover… like… EVERYTHING? Like, maybe, falling down stairs, getting rolled over by suitcases, accidental cups of coffee?”

    Me: *trying not to laugh* “Yes, Ma’am. Everything.”

    Customer: *sighs, resigned* “I’ll have the full warranty. Something tells me I’ll need it!”

    Free Lager For Free Labor

    | UK | At The Checkout, Awesome Customers, Food & Drink, Technology

    (I’ve just fixed a customer’s laptop which had an issue outputting to a monitor. I decide not to charge him, as the problem is minor and the fix didn’t take very long.)

    Customer: “Thanks a lot for that. I appreciate it. Wait here a sec.”

    (The customer leaves the store and I continue serving customers. Half an hour later, he returns.)

    Customer: “Here you go, mate. Hope you drink lager!”

    (He puts a case of beer down on my counter and begins walking out.)

    Me: “Whaa… are you serious? What’s this for?”

    Customer: “For fixing my laptop!”

    Me: “I… I really appreciate it, but you didn’t need to—”

    Customer: “You fixed my problem quickly and with a smile. I’m not the best with technology but you were very patient with me, which is more than I can say about the staff over at [Competitor]. So enjoy that, and I’ll definitely be shopping here again!”

    (That guy made my shift!)

    Got Him On Collar ID

    | FL, USA | Extra Stupid, Technology

    Caller: “Hello, I bought a shirt in your store earlier today and the sign said $12 but I was charged $17. I’d like to return it.”

    Me: “Oh goodness, I’m so sorry that happened to you! You can just come in and I’ll be more than happy to help you return that and make it right.”

    Caller: “I’d like to return it over the phone, though.”

    Me: “I’m afraid I can’t return a shirt without the shirt itself.”

    Caller: “…”

    Me: “…”

    Caller: “Why not?”

    Condomning Consoling Behavior

    | ID, USA | Bizarre, Rude & Risque, Technology, Theme Of The Month

    (I work support for a well-known gaming system. It’s Super Bowl Sunday, and it’s very slow due to everybody watching the game. However, we are getting plenty of prank calls.)

    Me: “Thank you for calling [Game Company]. My name is [Name]. How can I help you today?”

    (Note: the caller sounds like he is 13 years old at the most.)

    Caller: “Uh, yeah. How do I put on a condom?”

    Me: “Um, this is [Game Console] tech support. I can only help with [Game Console]-related questions. Is there anything I can help you with today?”

    Caller: “Well, you see, I wanted to have sex with my [Game Console], but I didn’t want to get it pregnant, so that’s why I need to know how to put on a condom.”

    Me: “Okay, sir, I guess you’d be happy to know that it is only a machine and therefore cannot get pregnant.”

    Caller: “Aw, sweet!”

    Me: “But I do need to point out that any liquid damage due to any related activities would void the warranty, and our technicians would not be able to accept it for any future repairs.”

    Caller: *click*

    A Sunny Disposition Vs. Unyielding Opposition

    | BC, Canada | Bigotry, Extra Stupid, Technology

    Me: “Thank you for calling [Company], Mindy speaking. How can I help you?”

    Caller: “Well, MINDY, why the f*** isn’t my TV working?”

    Me: “I have no idea. Let’s get a look at you account and see. Account number or phone number, please?”

    Caller: *gives info* “Took long enough to get through. I waited here for over and hour!”

    Me: “Thanks for the account info. Sorry about the long waits; we had some challenges earlier with certain equipment. Can you tell me what is happening on the screen of your TV when your PVR is on?”

    Caller: “Wait, are you qualified for this?”

    Me: “Yes, I am absolutely trained and ready to help out with your issue. It is actually a pretty easy fix, likely.”

    Caller: “Are you sure you don’t need to transfer me to Tech?”

    Me: “No, I am Tech.”

    Caller: “A chick tech? Well, okay, but I hate wasting my time with people like you. It’s frozen… some grey and blue boxes.”

    Me: “Thanks for the info. It is an easy fix like I suspected. Can you please disconnect the power cord from the PVR for about 15 seconds, and then plug it back in?”

    Caller: “I’ve already done that a couple times, you know, because I’m not an idiot!”

    Me: “Oh, okay. Well, let’s try it again. Let me know when it is unplugged and I’ll check some things on my end while it is unplugged.”

    Caller: “Seriously?” *sighs* “Okay. It’s unplugged.”

    (I check his connection, and notice he’s still online.)

    Me: “Oh, that’s weird. It seems like it is still online on my end. Are all of the lights off of the front of the box?”

    Caller: “No.”

    Me: “Oh, then it seems like you probably accidentally pulled the HDMI cord, not the power. Pull the power at the very right hand edge.”

    (At this, I see the box go off.)

    Me: “Awesome, thanks! Plug it back in now and let me know when the time shows.”

    Caller: “Okay, the time is showing.”

    Me: “Great! Let’s power it back on and see if everything is working. It all looks good on my end.”

    Caller: “Yeah, it seems to be working.”

    Me: “Awesome! Anything else I can help with tonight?”

    Caller: “God, I f***ing hate when you you people say that! There are lots of things in my life I need help with, you stupid b****!”

    Me: “Are any of those things issues with your Cable or Internet service?”

    Caller: “No.”

    Me: “Then I guess I’ve done my job! Thanks!” *click*


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