Category: Technology

The realm of Technical Support is there to provide expert assistance to those who are not so tech-savvy. Although they still expect you to know what a computer is, and how to turn it on, and to know that you can’t ‘fix the internet’ because it isn’t pretty enough. You have been warned…

Trying To Force It Through

| QLD, Australia | At The Checkout, Geeks Rule, Movies & TV, Technology

Customer: *waving shirt in front of scanner* “Sorry, I can’t scan this item! I’ve tried so many times.”

Me: “Sorry about that.” *scans item in one go* “There you go!”

Customer: “Oh… uh…”

(I notice it’s a ‘Trust Me, I’m a Jedi’ Shirt.)

Me: “It’s okay… I’m a Jedi.”

There Are No Stupid Questions, Just Stupid Answers

| NJ, USA | Extra Stupid, Technology

(I work in a bank’s contact center, where we frequently assist online banking customers with various things, including their online security questions.)

Customer: “I’m locked out again! The computer asked me for my oldest sibling’s middle name, so I put my son’s middle name in there, and it said it was wrong!”

Taking Stupidity To New Heights, Part 4

, | Dublin, Ireland | Crazy Requests, Technology, Transportation

(A customer calls to book a flight from London to Berlin. The aircraft assigned for that route had recently been changed from a jet-engine to a propeller plane. I am required to inform passengers when booking the flight.)

Customer: “A propeller plane? But if the engine stops working, the ‘plane will fall from the sky!”

(I was momentarily silenced as I tried to work out how this wasn’t also true for the jet aircraft. The passenger eventually decided to chance it and booked the flight.)

Related:
Taking Stupidity To New Heights, Part 3
Taking Stupidity To New Heights, Part 2
Taking Stupidity To New Heights

Must Have Been Smoking A Half-Pipe

| Denton, TX, USA | Bizarre, Crazy Requests, Technology

(I work the front in a local computer repair shop and am in charge of answering phones and scheduling service. The phone rings and I answer.)

Me: “How can I help you?”

Caller: “Do you guys have any skateboards?”

Me: “No, I’m sorry, sir. We are actually a computer repair company.”

Caller: “Oh…” *long pause* “So, do you guys have any skateboards?”

Me: “… No, sir. We only sell and work on computers.”

Caller: “Oh. Okay.” *hangs up*

Should Have It Pinned Down By Now

| ME, USA | At The Checkout, Extra Stupid, Technology

(I am cashing out a customer who has just slid her debit card.)

Customer: “This number pad is so big. Everyone can see me entering my PIN!”

Me: “I’m sorry, ma’am. I assure you that I can’t see it from here.”

(In addition, I make an obvious attempt to look away. The customer finishes typing in her PIN, and then taps ‘cancel.’)

Me: “I’m sorry, ma’am. You did tap cancel, so it’ll just have you slide your card and enter your PIN again.”

(She sighs dramatically, grumbling about the size of the number pad and how everyone can see. She finishes entering the PIN, and then taps ‘cancel’ again.)

Me: “I’m sorry. It looks like you tapped cancel again. Slide your card one more time, then enter your PIN and make sure to tap the green ‘enter’ button.”

(She gave me an ‘are you kidding me?’ look, and then reluctantly slid it again. As she typed in her PIN for a third time, she mumbled something along the lines of ‘after all this, you’ll have it memorized’…)

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