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    Category: Technology

    The realm of Technical Support is there to provide expert assistance to those who are not so tech-savvy. Although they still expect you to know what a computer is, and how to turn it on, and to know that you can’t ‘fix the internet’ because it isn’t pretty enough. You have been warned…

    There’s A Sucker Infected Every Minute

    | Chicago, IL, USA | Technology

    (A customer is wondering why her anti-virus is asking her to purchase the program.)

    Me: “What is the name of your anti-virus?”

    Customer: “It is [name of a well-known fake anti-virus program].”

    Me: “Ma’am, that is a fake anti-virus. Do not purchase that program because it will not protect your computer.”

    Customer: “No! Why do you want me to disable my anti-virus? I will not get rid of it! It’s keeping my computer safe! I already purchased it three times and it still wants me to pay again! All I want to know is how to stop it from asking me to pay!”

    Charged Up With Anger–If Nothing Else

    | LaCrosse, WI, USA | Extra Stupid, Technology, Top

    Me: “Thank you for calling [company]. May I have your first and last name, please?”

    Caller: “You people sent me a broken phone! I just got this phone from you people Friday and have charged it all f****** weekend and when I take it off the charger, it just dies! I want my money back and you better give me a new phone!”

    Me: “Well ma’am, it would be my pleasure to assist you in trying to troubleshoot–”

    Caller: “I don’t want no damn troubleshooting! I want a new phone! Now!”

    Me: “I’ll be more than happy to get you a new phone but I first need some numbers from inside your phone to process the request. Can you please remove the back of the phone and remove the battery for me?”

    Caller: “D*** straight you’ll get me a new phone!” *noise of fiddling with the battery cover* “You people try to rip good folk off and squeeze every dime you leeching-” *pause* “Oh. My. God.”

    Me: “Ma’am, you never placed the battery into the phone when you opened the box, did you?”

    Caller: “Is that what the little black square thing is? Oh shucks, I’ll take care of it now. Bye!”

    Candid Camera, Candid Answer, Part 2

    | Indianapolis, IN, USA | Bizarre, Technology

    Me: “Hi, how may I help you?”

    Customer: “I’d like to swap the hard drive from this old laptop into my new one.”

    Me: “Okay, not a problem.”

    (I ring her up and start work on switching the hard drives. I notice on the old laptop there is a band-aid over the webcam. After finishing work on it, the lady grabs the band-aid from the old computer and puts it over the web cam on the new one.)

    Customer: “I put that there so they can’t watch me.”

    Related:
    Candid Camera, Candid Answer

    Running Laps Around Your Technical Knowledge

    | New Brunswick, Canada | Technology

    Me: “Okay, sir. Since doing that doesn’t seem to be working, can you please clear your cache and cookies again and restart your computer, please?”

    Caller: “Okay.”

    (I hear fumbling on his line of the phone.)

    Me: “Sir, just a quick question. Are you on a desktop computer or a laptop?”

    Caller: “It’s on a desk.”

    Me: “Okay, next question, does the monitor fold down onto the keyboard?”

    Caller: “I don’t know.”

    Me: “Does the monitor and keyboard have wires going from them to a big box with lights on it?”

    Caller: “That’s way too technical for me to understand.”

    Me: “Can you take it around with you around your home?”

    Caller: “I’ve heard of flexible computer that people can fold up and take with them everywhere.”

    Me: “That’s a laptop sir. Is that what you have?”

    Caller: “I still can’t login!”

    American’t

    | British Columbia, Canada | Geography, Technology, Tourists/Travel

    Me: “Alright in order for me to see your screen, you have to select your region.”

    Caller: “What does that mean?”

    Me: “You need to select the United States on the map.”

    Caller: “Why would you think I would know where that was on a map?!”

    Me: “It’s just a standard world map.”

    (The caller reads places’ names aloud as they hover their mouse over the map.)

    Caller: “Asia…Africa…Russia…China…I don’t think it’s here.”


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