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    Category: Technology

    The realm of Technical Support is there to provide expert assistance to those who are not so tech-savvy. Although they still expect you to know what a computer is, and how to turn it on, and to know that you can’t ‘fix the internet’ because it isn’t pretty enough. You have been warned…

    This Call Has Been Terminated

    | Wisconsin, USA | Crazy Requests, Technology

    Me: “Thank you for calling [company]. How may I assist you?”

    Caller: “Well, first of all, you can get a real life person on the line.”

    Me: “I’m sorry? Sir, I can assure you, I am an actual person.”

    Caller: “No, no, no! Don’t play that crap with me. I know how advanced you machines are getting these days. You–”

    Me: “Sir, I promise you, I am not a machine.”

    Caller: “See! You couldn’t even tell the right place to start talking! That, and that pause before you responded is all I needed to hear to know for sure. Yeah, that’s right! I know how to read you things. What do you have to say to that, you worthless box of microchips?”

    Me: *long pause* “Beep?”

    Pass(word) The Buck

    | Missoula, MT, USA | Health & Body, Technology

    Customer: “I hear you are the go-to girl for computer problems.”

    Me: “Yes, I am.” (I scoot over to the computer.) “What’s the problem?”

    Customer: “I can’t remember my password.”

    Me: “I don’t know your password.”

    Customer: “So they lied when they told me you knew everything about the computers?”

    Upgrading Faster Than A Fox In A Fire

    | North Carolina, USA | Technology

    (I’m working with a caller on a bug they’ve found on our website.)

    Me: "Okay, I need to know what Internet browser you’re working on. Internet Explorer? Firefox?"

    Caller: "I’m using Firefox."

    Me: "Great, now do you know what version of Firefox you’re using?"

    Caller: "Yes, I’m using version 12" *note: the highest version of Firefox is currently 3.6*

    Me: *jokingly* "Firefox 12? That must mean you’re from the future! Wow! What’s the new Firefox like? In my time, we only have version 3.6."

    Caller: "It’s pretty nice, I guess."

    Me: *still jokingly* "Do you have hover-cars yet?"

    Caller: "Um…"

    Me: "Sorry, that was a joke. What I want you to do is email me a screen capture of the bug you’re experiencing, as well as of the specific version of Firefox you’re using. I can give you instructions on how to do so."

    (30 minutes later I receive an email with the screen captures. Turns out she was using Internet Explorer 7.)

    Acting Rashly Can Leave You Pooped

    | Oklahoma City, OK, USA | Extra Stupid, Technology

    (I’m work as a technical support agent for a satellite TV company. I get a call where I hear a baby screaming in the background.)

    Me: “Thank you for calling Technical Support. How are you doing this evening?”

    Customer: “Hello? Yes? I need to speak to someone in the technical department.”

    Me: “Yes ma’am, this is the technical department, how can I help you?”

    Customer: “Hi, I’m babysitting for a woman, and she has a one year old. I’ve never actually babysat a baby before, and I can’t figure out how to get the diaper off so I can change him! These things have some sort of electronic lock or something on them right so the baby can’t take them off?”

    Me: “Ma’am, this is customer support for satellite television, not a child care line.”

    Customer: “But you are a technical guy right?! You should be able to help me out! Is there somewhere I can put a code in or something? Come on!”

    Me: “Ma’am, again I apologize, but this is a technical support line for satellite television. I really can’t help you.”

    Customer: “Please, I’m begging you! I want to get paid for this job! if I don’t change his diaper and he gets a rash or something, I’m going to be in big trouble!”

    Me: “Have you tried peeling back the two little tapes on the front of the diaper?”

    (I hear the customer pause for a second, and then I hear the tell tale ripping noise of the diaper tapes being peeled away.)

    Customer: “Wow! You’re a genius! It came right off! Did you press a little button or something on your end?”

    Her Phone’s Not Much To Look At

    | London, UK | Family & Kids, Technology

    Customer: “This compensation thing means you can get a phone back, right? I shouldn’t even have to pay. It’s your fault my daughter doesn’t have a phone!”

    Me: “I’m sorry to hear that Ma’am. Could you please tell me what happened and how it’s our fault? We’ll try to rectify it. Did it break for no reason?”

    Customer: “Her teacher took it! She was texting me and the teacher confiscated it! She has no phone until they give it back.”

    Me: “Most schools do operate a ban on cell-phones during school hours and inform the students. Ma’am, how is this our fault?”

    Customer: “You lot told me when I bought it that it would be perfect for teenagers! There should be something to stop it being seen in school!”

    Me: “And how do you suppose we do that?”

    Customer: “You’re the techno-geeks, you should be able to make it invisible on and off or something! God! You just don’t work hard enough!” *stomps out angrily*

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