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    Category: Technology

    The realm of Technical Support is there to provide expert assistance to those who are not so tech-savvy. Although they still expect you to know what a computer is, and how to turn it on, and to know that you can’t ‘fix the internet’ because it isn’t pretty enough. You have been warned…

    Honesty In A Modern Age

    | Lakewood, CO, USA | Technology

    Me: “Hey, you look like you’re looking for something in particular. What brings you into [store] today?”

    Customer: “Yeah, I need to buy a USB port. Where you guys keep them?”

    Me: “So, what is it you’re trying to do? Do you just need a USB hub? Are you trying to get more USB ports on your computer?”

    Customer: “No, I just need a USB port. My friend’s trying to get some pictures off her computer.”

    Me: “Oh, so you need a flash drive?”

    Customer: *laughing* “Yeah, I guess it’s been one of those days. I’m sure you’re going to go and tell all your co-workers about this aren’t you? That’s fine, I was an idiot.”

    Cordless & Clueless

    | Yorkshire, UK | Technology

    Customer: “Hi, I’m looking for a cordless phone.”

    Me: “No problem, they’re just over here.”

    Customer: ‘I’m wanting one without batteries and that you plug into the mains, do you have any?”

    Me: “That would defeat the point of a cordless phone wouldn’t it?”

    Customer: “No, I had one last time!”

    Me: “Was it like this?”

    (I show her the corded phones.)

    Customer: “Yes! See, a cordless phone you plug in!”

    Related:
    Wireless, Clueless & Hopeless, Part 8
    Wireless, Clueless & Hopeless, Part 7
    Wireless, Clueless & Hopeless, Part 6

    You Didn’t Hear It Foam Me

    , | Hamilton, New Zealand | Extra Stupid, Technology

    (I am explaining to a customer that his cellphone is not covered under warranty because is suffering from water damage.)

    Customer: “But I didn’t get it wet!”

    Me: “You told me you took it to the foam night party at the local bar.”

    Customer: “Yes, but that’s foam, not liquid.”

    Me: “Did you notice that you came out wet, though?”

    Customer: “Yes, but it’s not water! How can it be liquid damage?!”

    Losing Faith In Humanity, Bit By Bit

    | New Jersey, USA | Technology

    (I help set up new computers. I set up a new system for a user last week, and didn’t get to finish because she was out of office. She comes in today looking rather irritated.)

    User: “I want all my 64 bits.”

    Me: “Excuse me?”

    User: “My new computer has Windows 7, right?”

    Me: “Yes, it does. Is there something wrong with it?”

    User: “You do know that means it uses up 7 bits, right?”

    Me: “I’m sorry?”

    User: “So, I want all of my 64 bits back!”

    Me: “Ma’am, it doesn’t work–”

    User: “Never mind! You’re useless!” *storms out*

    Persistent ID-10-T Error

    | Mesa, AZ, USA | Technology

    (I work warranty at a well known cellular phone company. A customer arrives and complains that her phone is not charging. She had come in the previous day with the same issue, and a representative had replaced her phone without troubleshooting her issue.)

    Customer: “This phone is terrible! This is the second one and it still won’t charge! I want you to give me a new phone! There is no way I’m keeping this model.”

    Me: “Alright, let me take a look and see what might be going on…”

    (I troubleshoot the phone for about 15 minutes, but the phone seems to hold its charge just fine. I can see no other issues with the phone, battery, or charger.)

    Me: “I’m sorry, ma’am, but the phone seems to be in perfect working condition.”

    (She snatches the phone from my hands and grabs the charger cord off the desk, and attempts to plug it in.)

    Customer: “See, this stupid cable doesn’t even fit! It’s useless!”

    Me: “Ma’am, that’s not the charging port, that’s the memory card slot.”

    Customer: “Oh. Well, it’s still a stupid phone!” *storms off*

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