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    Category: Technology

    The realm of Technical Support is there to provide expert assistance to those who are not so tech-savvy. Although they still expect you to know what a computer is, and how to turn it on, and to know that you can’t ‘fix the internet’ because it isn’t pretty enough. You have been warned…

    Knowledge On Fizzy Is Fuzzy, Part 2

    , | Williamston, MI, USA | Crazy Requests, Food & Drink, Technology

    (I’m a manager at a fast food restaurant. It’s a little past six am, and we have just opened, when the phone rings.)

    Me: “This is [Store]. How may I help you?”

    (The caller sounds like a teenage girl.)

    Caller: “Hi! Um… so… I was wondering… Do you have any pop without fizz?”

    Me: “Well, we have Orange HiC, Frutopia, and Powerade. Those are all of the fountain drinks that don’t have fizz.”

    Caller: “But don’t you have any POP without fizz?”

    Me: “No ma’am, I’m sorry. We don’t.”

    Caller: “Well, couldn’t you just… take the fizz out?”

    Me: “No, ma’am, I’m sorry. I don’t really have a way of doing that. It comes out of the fountain that way.”

    Caller: “But, aren’t the syrup and the fizz separate? Couldn’t you make it come out without the fizz?”

    Me: “I don’t believe so.”

    Caller: “Well, couldn’t you try?”

    Me: “I don’t think so. I’d be messing with a lot of equipment that I’m not really qualified to operate, and I wouldn’t want to break anything.”

    Caller: “Oh. Well, that’s very disappointing.”

    Me: “I’m sorry about that. Is there anything else I can help you with today?”

    Caller: “Yes! Can I get a burger?”

    Me: “Yes, if you come into the store and order one.”

    Caller: “Oh. I could come in right now and get one? It isn’t breakfast or something?”

    Me: “Well, yes, we do serve breakfast until 11 am. I just meant that I can’t take your order or give you food over the phone; if you want to order food, you’d need to come up to the store and order it in person.”

    Caller: “But you’re on breakfast until 11 am?”

    Me: “Yes, ma’am.”

    Caller: “Oh. Well… thanks… I guess…”

    Me: “Is there anything else I can help you with today?”

    Caller: “No, I guess not.”

    Me: “All right! Thank you for calling. Have a great day!”

    Caller: “Bye!”

    Me: *bursts out laughing*

    Coworker: “What the heck was that about?”

    Me: “Either that was one of the most entertaining prank calls I’ve ever gotten, or… Well, I don’t want to think about it if she was actually serious!”

    Related:
    Knowledge On Fizzy Is Fuzzy

    The Spider Was The Decider

    | MI, USA | Bizarre, Technology

    (A customer has brought in an old game system and games to trade. Her games are all really old and common games in unplayable conditions She puts the system on the counter in an old shoe box with its own tangled cords.)

    Me: “Let me sure everything we need is here so I can see if we can take it and test it out.”

    (I reach into the box to grab the system, but once I lift it out of the box spiders crawl out of it and scurry up my arm.)

    Me: “Sorry, we won’t able to accept the system, but we might be able to take the controllers.”

    (I coyly replace the system in the box, only to find that there’s only more spiders on the controllers, which are now on the counter, and were to be squashed by employees throughout the day.)

    Me: “You get a few dollars for the controllers and games if you’d like to do it.”

    Customer: *appalled* “We can get much more at yard sale.”

    Me: “Go for it.”

    (She leaves, and I shudder thinking of the poor souls who will have the misfortune of purchasing a spider infested game system, with broken games, at a yard sale.)

    In The Place Of No Return

    | TX, USA | Crazy Requests, Technology, Top

    (An older person walks into the store with their gaming laptop.)

    Employee: “How can I help you?”

    Customer: “I have a virus on my computer. I had antivirus software, so I want to return it.”

    Employee: “Did you update your antivirus software?”

    Customer: “I shouldn’t have to. They should include every virus!”

    Employee: “New viruses come out every day. Can I see your receipt?”

    Customer: *hands over receipt*

    Employee: “This is from [Competitor].”

    Customer: “So? You sell computers. You should take it back. And you have pay me $100 for every hour I spend downloading my games again. I have DIALUP!”

    Employee: “You will need to return this to [Competitor].”

    Customer: “They said no.”

    Employee: “Would you like a new computer?”

    Customer: “I’d like to speak to your manager.”

    Employee: “I’m the manager.”

    Customer: “You have horrible customer service.”

    Employee: “That’s because I reserve it for CUSTOMERS.”

    A Total PPOODJ-Head

    , | Adelaide, SA, Australia | Crazy Requests, Funny Names, Technology

    (I am working behind the ‘print and copy’ counter at my store. A customer who is known for her deliberate time wasting and rudeness comes in to use the self-serve photo printing kiosks. She calls me over because I haven’t served her before, so she sees me as a new target. She doesn’t know that I know exactly who she is and what tricks she uses. I also know that she is capable of using the machines on her own, as she does so when she thinks no one is watching.)

    Customer: “I don’t know how to type in my name. You do it for me.”

    Me: *very politely* “Yes, you do, ma’am. Do you remember last time when [Coworker #1] showed you just how to do it? Or the time when [Coworker #2] made sure you knew just how to use the machine? Now, these machines are self-serve. Why not have a play around with them yourself? I’m sure you’ll be fine.”

    Customer: “YOU DO IT.”

    Me: “I’m very sorry, but I have customers. As I have mentioned, this is a self-serve machine. I’ll be more than happy to help you when I don’t have customers lining up. Please excuse me.”

    (I go back to my counter and help the line of customers who are actually paying for the service of having me help them. She soon comes over to the counter with her ticket to pay for her photos. Her name is displayed on the ticket as ‘PPOODJ,’ obviously just random letter that she’s mashed.)

    Customer: “LOOK WHAT YOU MADE ME DO! LOOK! PPOODJ! I AM NOT A PPOODJ! LOOK!”

    Me: “It doesn’t matter, ma’am. Your photos will be ready in a few minutes. The name doesn’t really matter at all. That will be [amount].”

    (She pays and waits for her photos, grumbling.)

    Customer: *over her shoulder as she is leaving the store* “PPOODJ!”

    (She never asked for help again while I was working, and wouldn’t you know it, never had any troubles using the machine from then on.)

    Picture Perfect

    | AR, USA | Extra Stupid, Technology

    (I work as a library clerk in the computer lab. Over the next couple of nights we have a gentleman come in who is completely computer illiterate. I’ve tried to explain the best I can as how to go about searching online for information, or watching videos. On this particular night he seems to understand the computer a little more.)

    Patron: “Excuse me, I need help.”

    Me: “Sure, what can I help you with?”

    Patron: “This video won’t load! I’ve been staring at it for the last 30 minutes, and nothing has happened!”

    (I take in the problem quickly, and try not to laugh.)

    Me: “Sir, you’ve been looking at a picture for the last 30 minutes, not a video.”

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