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    Category: Technology

    The realm of Technical Support is there to provide expert assistance to those who are not so tech-savvy. Although they still expect you to know what a computer is, and how to turn it on, and to know that you can’t ‘fix the internet’ because it isn’t pretty enough. You have been warned…

    No Holding Back

    | Webster, NY, USA | Bizarre, Musical Mayhem, Technology

    Me: “Thank you for calling [company] support, can I have your employee ID number, please?”

    Caller: “Yeah, can you put me on hold?”

    Me: “Excuse me?”

    Caller: “I called before and complained about the awful hold music you guys use. I want to see if you changed it.”

    Me: “Hold on just a minute.”

    (I put the caller on hold for a minute.)

    Me: “Hello, are you still there ma’am?”

    Caller: “Yeah, I’m here.”

    Me: “So is the hold music any less awful?”

    Caller: “No, not really. Thanks.” *click*

    Intelligence Goes Into The Trash Can

    | Chicago, IL, USA | Technology

    Customer: “I had something typed up that I was going to send you. Tell me, how do you find a file that you’ve lost on your computer? I know it’s on here somewhere, but I can’t find it.”

    Me: “Oh, well, go to the upper right hand corner–”

    Customer: “I’ve tried that! I couldn’t find the file!”

    Me: “Hmm. Do you remember what the file name was?”

    Customer: “I don’t think it had a file name!”

    Me: “Well, did you save it as ‘Untitled’, then?”

    Customer: “I don’t think I saved it…”

    (Screen) Save My Internet

    | Oshawa, ON, Canada | Technology

    Me: “Hi my name is [name] from [company] internet tech support how can I help you today?”

    Customer: “My internet is down.”

    Me: “Alright what happens when you try to browse?”

    Customer: “Nothing, the screen goes black every time I leave the computer for a few minutes. And I have to hold down the power button for it to come back but that restarts everything!”

    Me: “Okay can you move the mouse?”

    Customer: “I tried that it doesn’t work!”

    Me: “Try pressing any key on the keyboard.”

    Customer: “Okay, the screen isn’t black anymore, but my internet is still down.”

    Me: “What does it say?”

    Customer: “Owner logged in.”

    Me: “Click on owner.”

    Customer: “Okay internet is working now.”

    Me: “Sir, that was your screen saver.”

    Customer: “I don’t know what that is, but thanks for fixing the internet. Bye!”

    No Aptitude For Latitude, Part 2

    | Anchorage, AK, USA | Technology, Tourists/Travel

    (I am talking to a woman on the phone who needs to call back the next day. She is in Texas).

    Caller: “What time is it there?”

    Me: “Three thirty.”

    Caller: “In the morning?”

    Me: “No, in the afternoon.”

    Caller: “Oh. Of what day?”

    Me: “Saturday. We’re only three hours different from you.”

    Caller: “Really?” *pause* “Is it snowing?”

    Me: “No ma’am, its August. Its nice and sunny out.”

    Caller: “Oh wow!”

    Related:
    Yukon Freeze It
    No Vocation For Location
    No Fortitude For Longitude, Part 4
    No Fortitude For Longitude, Part 3
    No Fortitude For Longitude, Part 2
    No Fortitude For Longitude
    No Aptitude For Latitude

    Not So Smart-Phone

    | Merrimack, NH, USA | Liars & Scammers, Technology

    Customer: “I’m looking for a cable to hook my [brand] cell phone up to the computer. The plug looks like this.” *the customer shows me the broken end of a cable*

    Me: “This doesn’t look like the plug for any [brand] phone I’ve ever seen. May I see the phone?”

    (The customer hands me his phone, which is a bulky, inelegant phone/camera/portable TV and very obviously not a [brand].)

    Me: “Sir, who told you this phone was a [brand]?”

    Customer: “Some guy in Boston I bought it from. See, right there is the logo.”

    (The customer points to a logo on the phone that looks exactly like the logo for one of [brand]‘s famous product lines, but it is slightly modified so that one of the letters is different.)

    Me: “Well, I think I see the problem. This is definitely not a [brand]; it’s a cheap Chinese knock-off, and that logo has one of the letters changed. See?”

    Customer: “Let’s look at the manual. I’ve got it here.”

    (The customer begins thumbing through what looks like a photocopied manual full of tiny text written in bad English.)

    Customer: “You’d think the guys at [brand] would be able to write clearer instructions.”

    Me: “Sir, I really recommend that you bring that item back if you can.”

    Customer: “No way, I bought this because it’s a phone that doesn’t need the web. All they have these days are smart phones that go on the web. But I’m not smart.”

    Me: “Did the guy in Boston tell you that?”

    Related:
    Not So Smart-Card


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