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  • Had It Up To Their Neck With Bad Customers
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    Category: Technology

    The realm of Technical Support is there to provide expert assistance to those who are not so tech-savvy. Although they still expect you to know what a computer is, and how to turn it on, and to know that you can’t ‘fix the internet’ because it isn’t pretty enough. You have been warned…

    A Grave Concern

    | Shreveport, LA, USA | Health & Body, Technology

    (I am the only representative in the Texas queue. I had spoken to this customer 15 minutes previously, before I went on break. He is my first call when I get back.)

    Me: “Thank you for choosing [Phone Company]. How may I assist you today?”

    Customer: “Aren’t you the one I talked to earlier?”

    Me: *checking the account info* “Yes sir, I did speak to you earlier. Is there a problem?”

    Customer: “You told me the technician would be out here on Monday. Well that’s not good enough! I need him out here right now!”

    Me: “Sir, it’s 9 pm on Saturday evening. Our technicians go home at 7 pm and do not work on Sundays.”

    Customer: “I don’t care, you get someone out tonight! I have a medical condition and if something happens to me while my phone is out, I’m calling my lawyer!”

    Me: “Sir, I will be more than happy to send you the letter for a doctor to verify that you have a medical condition requiring your phone services to be on 24/7. Unfortunately, because the status is not currently on the account, I will not be able to get a call-out approved.”

    Customer: “I don’t want your letter! I want my services back on! If something happens to me on the weekend and I die, you’ll be hearing from me!”

    IQ Falls In The West

    | Hays, KS, USA | Language & Words, Technology

    Me: “Alright sir, in order to get this taken care of we will need to know the manufacturer of brand name of the product.”

    Customer: “I’m sorry, I don’t quite understand.”

    Me: “The company that makes the product.”

    Customer: “I still don’t understand.”

    Me: “It will state who makes it on the product.”

    Customer: “Oh, I know! It was China!”

    Yukon Freeze It

    | Kelowna, BC, Canada | Canada, Technology

    Me: “Thank you for calling [Cell Phone Company] customer service. How can I help you?”

    Caller: “You sound different. Where are you from?”

    Me: “Canada. Is there something I can help you with?”

    Caller: “Canada? How big is the igloo you work in?”

    Me: “Sir, we don’t live in igloos. In fact, it’s about 40˚ here at the moment.”

    Caller: “40˚ is freezing!”

    Me: “40˚ Celsius. That’s 104˚ Fahrenheit.”

    Caller: “Oh my god, how do you keep your igloos from melting?!”

    Related:
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    Yukon Not Believe This Juan
    Yukon Spend It
    Yukon See It On A Map, Part 2
    Yukon See It On A Map

    Daddy’s Little Hacker

    | Oregon, USA | Family & Kids, Spouses & Partners, Technology

    Me: “Thank you for calling [business]. How can I help you?”

    Caller: “My girlfriend didn’t get her gift, and I want to know why.”

    Me: *looking into order* “Sir, I see that we received an email from you asking that we cancel the order, so we did.”

    Caller: “That’s impossible! Why would I do that? What email address was the email from?”

    (I verify his email address.)

    Caller: “Well, that’s the right address, but I didn’t send the email, you must have done it!”

    Me: “I’m sorry sir, but are you saying that I somehow hacked into your email account?”

    Caller: “Well, someone there hacked into my account!”

    Me: “Does anyone else know your password by any chance?”

    Caller: “No, I never give it out to anyone, that would be stupid.”

    Me: “At this point, I’m not sure how else to look into this. If you’re sure no one else has your password, let me get someone in our loss prevention department involved. They may know more. I’ll call you back when I have more information.”

    (I explain this all to someone in loss prevention and she calls him back. Later, she tells me what she found out.)

    Loss Prevention: “Turns out his daughter canceled the order because she doesn’t like dad’s new girlfriend.”

    Logic Board Illogic

    | Indianapolis, IN, USA | Family & Kids, Liars & Scammers, Technology

    Me: “Hello, this is ***.”

    Caller: “I want to get my money back on a laptop I bought.”

    Me: “What’s wrong with it?”

    Caller: “Nothing’s wrong. My mom won’t let me put internet on my laptop, so I don’t want it anymore.”

    Me: “I don’t give refunds. My warranty only covers breaks.”

    Caller: “So, if I break it you will give me my money back?”


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