Category: Technology

The realm of Technical Support is there to provide expert assistance to those who are not so tech-savvy. Although they still expect you to know what a computer is, and how to turn it on, and to know that you can’t ‘fix the internet’ because it isn’t pretty enough. You have been warned…

A CPU And A Very Fast Drive

| NY, USA | Technology, Transportation

(In the mid 1990s my friend has a new CPU on the way to his house and is a little too eager to get it installed. He calls the dispatcher of the delivery company. The dispatcher tells him the driver is making an exchange with another driver and he can meet them there. My friend drives out to the exchange site.)

Driver: “Aren’t you the guy my driver just called about 10 minutes ago?”

Friend: “Yes.”

Driver: “Your house is a 30 minute drive from here.”

Friend: “Yes.”

Driver: “You made a 30 minute drive in 10 minutes?”

Friend: “Yes.”

Driver: “Have you ever considered becoming a driver for us?”

Pretend You Weren’t Listening

| Sydney, NSW, Australia | Crazy Requests, Musical Mayhem, Technology

(I work in an electronics store and we sell speakers and sound bars for TVs. We sometimes sell our display units if we are out of stock. One of my coworkers has been talking to a customer about one for ages, but since he is about to leave, he says the customer is happy with it and asks me to pack it up for him. The customer has been watching me struggle with the packaging for about five minutes.)

Customer: “Thanks for packing that up for me; that looked like it was a hard one to do.”

(I’m currently putting tape over the box, sealing it in there.)

Me: “Yeah, it was. You get used to doing it while working, but sometimes it’s particularly difficult. I’m glad I FINALLY got it in though; sorry for taking so long.”

Customer: “That’s fine. Can I have a listen to it now?”

Me: “…”

Not-So-Smartphone, Part 13

| MO, USA | Crazy Requests, Extra Stupid, Technology

(I work in the electronics department of a supermarket, where we sell prepaid phone cards.)

Customer #1: “When I tried to add this card to my daughter’s phone, it keeps telling me it’s invalid.”

Me: “Let’s see what we can figure out. We’ll try to add the card for you and see what happens.”

(The customer hands me the phone card and receipt, and recites the phone number to me. I attempt to add it using our computer and receive the message that the plan is not compatible with the model of phone. This carrier has a policy that their smartphones can only take the unlimited plans and won’t allow the fixed-minutes cards to be loaded on smartphones.)

Me: “It looks like the issue is that your daughter’s phone is probably a smartphone. Unfortunately, this particular plan is not compatible with smartphones, and you’d have to buy the [slightly more expensive card]. Our customer service desk would be happy to exchange it for you if you’ll pay the difference, though!”

(The woman calls her daughter and learns that it is, in fact, a smartphone. I return her card and receipt along with providing her the correct card, and she walks off. About ten minutes later, a man walks up to me.)

Customer #2: “We can’t get this card to load on our phone.”

Me: “That happens sometimes! Believe it or not, we actually have had someone come in with the same problem just a while ago. Let’s see if we can’t get it to go through our computer.”

(He hands me the phone card and a phone number written on a piece of paper, with no receipt. I enter the information and receive the same error message from before.)

Me: “Okay, it looks like the phone is a smartphone, which isn’t able to take this particular—”

(The woman from before walks up to join him, and I realize it’s the exact same card and phone number.)

Customer #1: Why the h*** can’t it just take that? It’s ridiculous to pay so much for cell phone service!”

Me: “I’m sorry, ma’am, that’s just [Carrier]’s policy. You might be able to take it up with them if you call their customer service number but we’re not able to do anything about it ourselves.”

Customer #1: *irate* “Whatever!”

(They take their card and the phone number, and walk away. Shortly after, the woman returns again.)

Customer #1: “You didn’t give me my receipt back!”

Me: “Ma’am, we gave you your receipt with the card when you brought it over here the first time.”

Customer #1: “But then you didn’t give it back the second time! Give it back!”

(I check all around the area for the receipt despite the fact I know I wasn’t given it the second time, and am not able to find it. I tell her politely that it was never given to me and she storms away angrily, complaining about the phone plan the whole time. Later that evening, one of my coworkers answers the phone and is talking with a customer. From the look on his face, the customer is obviously upset about something. Eventually he turns to me to ask a question.)

Coworker: “Um, the smartphones for [Carrier] can only take the unlimited cards, right?”

(Turned out, it was the same customer from before, hoping a different employee at the same store would be able to give her a different answer. When he wasn’t able to change anything either, she demanded the number to one of our other stores in the area – whose electronics area was currently understaffed and who hadn’t been able to answer the phone all day. We didn’t hear back from her after that, but I like to think she got stuck on hold for a good while.)

Related:
Not-So-Smart Phone, Part 12
Not-So-Smart Phone, Part 11
Not-So-Smart Phone, Part 10

Party Supplies In His Pants

| Charlotte, NC, USA | Rude & Risque, Spouses & Partners, Technology

(I am working the tablet display counter when a man walks in with his wife.)

Customer: “So, what’s the difference between these two tablets?”

Me: “This one has a faster processor and is better for playing video games or watching movies.”

Customer: “Good, because I’ll need the larger screen to watch all that po-… uh, party supplies…”

(At this, I can’t keep it together. The wife promptly collects her husband and leaves. As they’re leaving, he says…)

Customer: “I wanted to look at party supplies, honest…”

A Real Crappy Photoshop Job

| Las Vegas, NV, USA | Crazy Requests, Extra Stupid, Technology, Uncategorized

Customer: “Can you remove this person—” *indicates one child right in the middle of a family photo* “—from this photo? Oh, and be careful, there was a dog taking a fat s*** behind him. If you can see it, remove it, too.”

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