November Theme Of The Month: Black Friday!

Category: Technology

The realm of Technical Support is there to provide expert assistance to those who are not so tech-savvy. Although they still expect you to know what a computer is, and how to turn it on, and to know that you can’t ‘fix the internet’ because it isn’t pretty enough. You have been warned…

Attracting A Fridge Magnet

, | San Diego, CA, USA | Bad Behavior, Money, Technology

(I am in the business of buying items from auctions and selling them online. This guy had one of the most interesting haggling techniques over a practically new mini fridge. This conversation occurred over several days through text message.)

Customer: “Still have the mini fridge?”

Me: “Yes, it’s still available.”

Customer: “I was wondering if you would take $50 for it.”

Me: “I can’t for that low. I’m sorry.”

Customer: “What’s the lowest you will go?”

Me: “$75.”

Customer: “$50 max. It has a scratch and a dent. I see it in the pics.”

Me: “That’s why I’m asking so low. It’s worth $150. Thanks, anyway.”

Customer: “$75 is not low.”

(Three hours later:)

Customer: “Well, what’s the lowest?”

(I decided not to respond as I had already told him my lowest price and we had too big of a discrepancy to continue.)

Customer #2: “Hello, do you still have the mini fridge?”

Me: “Yes, I still have it.”

Customer #2: “How much is it?”

Me: “$85.”

Customer #2: “I’ll give you $50.”

(I start to wonder if this is the same guy. Since I was using an anonymous texting service, texts come through as separate threads rather than one conversational string between two people. I go back and look at the previous string and realize this is the same person, as if I won’t recognize that it’s the same number.)

Me: “Lowest I can do is $75.”

Customer: “Is it in perfect condition?”

Me: “We discussed this last night. The price has not changed. You are clearly interested. Why don’t you come have a look? The scratch on the outside has no effect on the functionality of the fridge. The inside is pristine, like new. You can purchase it for $75 or you can go to the store and buy a new one for over $150 or look for a smaller fridge that fits in your budget. $75 is the lowest I will go. Let me know if you are interested.”

Customer: “Not interested for $75.”

Me: “Best of luck to you.”

Customer: “You’re too far, anyway. You live in the middle of nowhere.”

Me: “…Then why did you contact me?”

Customer: “Cuz I’ll go for $50, duh.”

Me: “Haha, okay. Have a good one, man.”

(Four days later, guess who texts again…)

Customer: “Will you take $50 for the fridge?”

Me: “It’s still $85. Please stop asking if I will take $50. If you want it, the lowest is $75. If not, please look elsewhere.”

Customer: “D*** it.”

(Over a month later, I have since sold the fridge for the price I was asking and have acquired two more.)

New Customer: “Hello, do you still have the fridge?”

Me: “Yes, it’s still available.”

New Customer: “Will you take $40?”

Me: “I’ve got two posted, one for $90 that’s brand new and another for $75 that’s not… So, no, I can’t do $40. I could do $80 for the new and $60 for the other.”

New Customer: “All right, thanks.”

(My boyfriend jokingly suggests that maybe this is the same guy. We laugh and poke fun and play ‘what if,’ but I decide to go back through my texts and check. It is A MONTH AND THREE DAYS since our last contact, and sure enough, IT’S HIM.)

Me: “If you’re asking about the one we talked about last month, I sold that weeks ago for full price. These are new fridges I have.”

Customer: “Crap.”

A Tinny Tiny Problem With Her Hearing

| IL, USA | Bizarre, Musical Mayhem, Technology

(Customers are packed in a tight aisle, so to get out of the way my brother and I go to the end of the aisle and stand there. We are in front of the coffee creamer and are talking about mp3 players. Suddenly, an old lady appears.)

Old Lady: *in a loud, almost yelling, voice* “You’re in front of what I need!”

(My brother and I move away and continue our conversation. The old lady takes literally five minutes to choose her creamer and just as she’s about to walk away…)

Me: *directed towards my brother* “Yeah, but your mp3 player sounds so tinny.”

Old Lady:  “What did you say?!”

Me: “Uhm… a certain type of mp3 player sounds tinny?”

Old Lady: *getting mad* “What did you say to me!?”

Me: *louder* “This mp3 player sound tinny!”

Old Lady: *really mad* “What! Are you serious?! Tell me again, what did you say to me!?”

Me: *pretty loud* “My brother’s mp3 player sounds bad!”

(There’s silence for a moment, then the old lady walks away without saying a thing.)

Brother: “Her hearing must be tinny.”

Laptop Flop, Part 9

| Australia | Crazy Requests, Technology

(A student walks in with a laptop in a case.)

IT Support Staff: “Hi, how can I help you?”

Student: “My laptop won’t charge.”

(The laptop in question has one corner where the charger would be plugged in looking like it’s been smashed against a wall. You can see the white insides of the laptop; the whole hinge is broken and twisted.)

IT Support Staff: “Um, okay. Yeah, you might have a bit of a bad time there.”

Laptop Flop, Part 8
Laptop Flop, Part 7
Laptop Flop, Part 6

Mother Is Due For A Conversation

| Dhaka, Bangladesh | Family & Kids, Money, Technology

(My mom just hung up on a call center employee about her phone bill.)

Me: “Mom, what’s wrong?”

Mom: “The d*** people at [Phone Service call center] won’t reduce my phone bill!”

Me: “What’s wrong with it?”

Mom: “Look!”

(She hands me the bill, which says that her current bill is BDT 4200, with this month’s charges being 500, and dues being a bit over BDT 3500.)

Mom: “I don’t even talk that much on my phone! All I do is get an Internet package every month and make a few calls! It shouldn’t be this high!”

Me: “Mom, you do see that it says here that you didn’t pay the last few bills fully, so you have dues of over BDT 3500, that is added to your existing bill.”

Mom: “But I didn’t talk that much! It shouldn’t be BDT 4000!”

Me: “Mom, that’s the DUES. Not this month’s bill. This month’s bill is BDT 500.”

Mom: “But I didn’t talk that much!”

Me: “Mom, you didn’t pay fully—”


Me: “So, even though you didn’t pay your bill fully and have dues, you still think your bill should be less? The dues you racked up should just be forgotten?”

Mom: “YES! Is that so hard to understand?”

The Power To End This Call

| USA | Awesome Workers, Bad Behavior, Technology

(After a expletive-laced tantrum on the phone about an issue I resolved, I’m still being screamed at by this jerk, for no reason. Finally I have had enough.)


Me: “Sorry to interrupt your tirade, sir, but I just need to verify a few details.”

Caller: “Okay, what?!”

Me: “Your name is [Caller], you live at [Address], your phone number is [number], your wife’s phone number is [number], your birthdate is [date], you work at [Business,] your mother’s maiden name is [Name], and your social security number is [number], correct?”

Caller: “Yes.”

Me: “Do you know who I am?”

Caller: “…”

Me: “I’m the girl who makes eight bucks an hour to put up with the likes of you. I can ruin your life, and have another job making eight bucks an hour tomorrow. I suggest that you speak to me like a big boy. Now, is there anything else I can help you with, Mr. [social security number]?”

Caller: “No. I’m sure you are not allowed to tell people to f*** off, so I’m just gonna do it myself.”

Me: “Thank you, sir. Have a great day.”

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