Category: Musical Mayhem

Music Stores, Concerts, Orchestra’s, none are safe from the stupidity of our very wrong customers, examples such as those searching for live recordings of Beethoven himself, to others who believe listening to Taylor Swift means you’re musically talented.

We Have No Store, For The Record

| NYC, USA | Crazy Requests, Musical Mayhem

(I’m sure most of you have heard about Hurricane Sandy and the devastation it wreaked upon New York. Our store faced severe damage and was nearly completely destroyed. A couple of days after Sandy left the city I went back in to assess the damage and begin business continuity operations. I was searching through the rubble to find anything salvageable when amazingly, the phone began to ring.)

Me: “Um, hello.”

Customer: “Hi, is this [Music Store]?”

Me: “Yes, yes it is.”

Customer: “Why haven’t you guys sent me the record I ordered yet? It was supposed to be here three days ago. I’ve been ringing and ringing.”

Me: *confused* “Umm…”

Customer: *angry* “DON’T GIVE ME THAT ATTITUDE! I DEMAND THAT YOU BRING ME THE RECORD IN PERSON! TODAY!”

Me: “Sir, you are aware that the city has just been hit with one of the worst hurricanes in recorded history?”

Customer: “THAT’S YOUR PROBLEM, NOT MINE. I DEMAND MY RECORD AND I’LL BE COMPLAINING TO YOUR SUPERVISOR FOR YOUR TERRIBLE CUSTOMER SERVICE.”

Me: “I’d be glad to give you your record once we have our business running again. Unfortunately we are presently unable to trade. I will contact you as soon as we are available for business once more.”

Customer: “I’M GETTING MY RECORD TODAY EVEN IF I HAVE TO COME AND SMASH DOWN YOUR DOOR AND TAKE IT FROM YOU!”

Me: “Go right ahead. We have no door. We’ve got about half a wall too. You’re welcome to come and search the rubble with me.” *click*

At Last You’ve Seen The Light

| Minneapolis, MN, USA | Awesome Customers, Movies & TV, Musical Mayhem

(I work in a pawn shop, and one day, a punk girl in her 20s with piercings and a mohawk comes in to the store with her boyfriend. On this day, I’ve chosen Disney’s Tangled to play on the display TVs.)

Punk Girl: *sees what I have playing on the TVs* “Oh, my god, is that Tangled? I love this movie!”

Me: “Would you like to buy a copy? Almost every time I play it in here, I sell at least one.”

Punk Girl: *stops singing along for a moment* “No, thanks. I already own it. And the soundtrack.”

(She walked away singing along and dancing, making my day. I took this as proof that things are sometimes the complete opposite of what they appear to be.)

Not Handy With The Guitar

| MI, USA | Musical Mayhem

(I am working in the accessories department of a large music retailer.)

Customer: “How much do guitar strings cost?”

Me: “That depends. Is it for an electric or acoustic guitar?”

Customer: “It’s a handheld one.”

Me: “…”

(I spent the rest of the day wondering what a non-handheld guitar would look like.)

Music With A Beautiful Ending

| NM, USA | Criminal/Illegal, Liars & Scammers, Musical Mayhem

(I’m a teenage girl and interning at the local music store my dad works at. As he is also a musician, he has many instruments (guitars, basses, drums, etc.) that he will occasionally leave in his car overnight. The night before this happens a guitar was stolen from his car. My dad describes it, and tells me to be on the lookout for it. As luck would have it, the thief brings it in to try to sell.)

Thief: “I was wondering how much I could get for this guitar.”

(I recognize the guitar.)

Me: “Of course. Let me just look it up.”

Thief: “Just hurry up. I’m really busy.”

Me: “I’m having some trouble finding it. Let me just grab my dad. He knows more about this stuff.”

(After I explain everything to him, my dad leads me back to the register.)

Dad: “Sorry about that, sir. What did you want to do with this guitar?”

Thief: “I wanted to know how much I could get for it.”

Dad: *pretending to look something up* “Funny thing, that guitar is coming up as stolen.”

Thief: *goes white* “That’s insane, my best friend gave this to me last night!”

Dad: “Well, he can’t be a very good friend if you’re already trying to sell it.”

Thief: “You’re crazy, man. I just want to sell this guitar.”

Dad: “[My Name], go in the back and call the cops, would you?”

(Before I could do anything the thief abandoned everything and ran out the door. My dad’s coworker called the cops, and they picked up the thief a few blocks away. The best part was that my dad got his fairly expensive guitar back!)

Not In Concert With Her Purchases

| MA, USA | Extra Stupid, Money, Musical Mayhem

Customer: “What is this $295 charge from [Ticket Broker]?! I did not make that!”

Me: “I can help you with that. It says they were for Beyonce tickets. Do you remember making this charge?”

Customer: “No, I did not do that!”

Me: “Did you lose your card?”

Customer: “Yes, duh!”

Me: “When was the last time you used the card?”

Customer: “I don’t know… What has that got to do with anything?”

Me: “If you lost the card, the last charge you made would be the best place to start. When did you find out the card was lost?”

Customer: “Today.”

Me: “Okay, is the $400 ATM withdrawal yesterday yours?”

Customer: “Yes! That’s mine; that was the last time I had my card. I must have lost it after that.”

Me: “Well… the [Ticket Broker] charge was done two days before that. So the charge was done before you lost the card. Are you sure you did not buy Beyonce tickets?”

Customer: “Uh… I could have. Maybe I just forgot… Bye!”

Me: *thinking, how can one forget buying concert tickets three days ago?*

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