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  • September Theme Of The Month: Overheard!

    Category: Musical Mayhem

    Music Stores, Concerts, Orchestra’s, none are safe from the stupidity of our very wrong customers, examples such as those searching for live recordings of Beethoven himself, to others who believe listening to Taylor Swift means you’re musically talented.

    An Off-The-Wall Purchase

    | CA, USA | Books & Reading, Musical Mayhem

    (I am a musician and an avid fan of rock and folk music, so I’m a little bit of a walking encyclopedia. One customer comes up with a Led Zeppelin book for thirty-five dollars, and we make small talk as I ring him up.)

    Me: “So what’s your favorite Zeppelin album?”

    Customer: “Oh, it’s my friend who’s the fan, not me. I just wanted to get him a gift.”

    Me: “That’s awfully nice of you.”

    Customer: “Yeah, he went to The Wall concert and loved it. I heard it was fantastic.”

    (A light bulb goes off in my head.)

    Me: “Wait…The Wall?”

    Customer: “Erm… yes.”

    Me: “That’s not Led Zeppelin, sir. That album’s actually Pink Floyd.”

    Customer: “Oh… OH. Oh, dear! I got the wrong book!”

    Me: *laughing* “No worries, sir! You just happen to be talking to a big fan of Floyd. Here, let me show you a better book.”

    (I not only find the customer a book about ‘Pink Floyd’ for the same price as the ‘Led Zeppelin’ book, but I also convince him to get the newest ‘Rolling Stones’ collectible magazine specifically about the band. After I process the return and ring him up…)

    Customer: “Good thing you happened to be working, my dear! Imagine me walking out with a book for my friend about the wrong band!”

    Me: “It’s my pleasure as both a bookseller and a Floydian. Shine on, and have a good day!”

    Take A Coffee, And Make It Better

    | OK, USA | Awesome Workers, Musical Mayhem

    (I’m a cashier for a well known coffee chain, and whenever it’s slow I like to make everyone’s cups special. A man and a woman have just entered the nearly empty cafe.)

    Me: “Hi, welcome to [Store]. What can I get you?”

    Man: *rattles off three drink orders and two names*

    Me: “All right, and the name for that last latte?”

    Man: “Oh, it’s for my mom. Her name is Jude.”

    Me: *adds “hey” and some music notes around the name in reference to The Beatles song “Hey Jude”*

    Man: “Oh, man, she’s going to love that!”

    Me: “Oh, well in that case.”

    Me: *picks up the cup for the woman, Sarah, and adds “smiles” and some more music notes as a reference to the Panic! At The Disco song “Sarah Smiles”*

    Woman: “Oh, my gosh; I love that song!”

    Me: “I really don’t want to leave you out, sir, but I can’t think of any songs with the name “Greg” in them, sooo…”

    Me: *adds brackets around the name and even more notes*

    Me: “There you go. You’re an instrumental track, like from a movie!”

    Man: “A cool movie?”

    Me: “The coolest.”

    (They left me a $5 tip for a $7 order and took pictures of the cups. It’s my favorite customer story for this job yet.)

    We Have No Store, For The Record

    | NYC, USA | Crazy Requests, Musical Mayhem

    (I’m sure most of you have heard about Hurricane Sandy and the devastation it wreaked upon New York. Our store faced severe damage and was nearly completely destroyed. A couple of days after Sandy left the city I went back in to assess the damage and begin business continuity operations. I was searching through the rubble to find anything salvageable when amazingly, the phone began to ring.)

    Me: “Um, hello.”

    Customer: “Hi, is this [Music Store]?”

    Me: “Yes, yes it is.”

    Customer: “Why haven’t you guys sent me the record I ordered yet? It was supposed to be here three days ago. I’ve been ringing and ringing.”

    Me: *confused* “Umm…”

    Customer: *angry* “DON’T GIVE ME THAT ATTITUDE! I DEMAND THAT YOU BRING ME THE RECORD IN PERSON! TODAY!”

    Me: “Sir, you are aware that the city has just been hit with one of the worst hurricanes in recorded history?”

    Customer: “THAT’S YOUR PROBLEM, NOT MINE. I DEMAND MY RECORD AND I’LL BE COMPLAINING TO YOUR SUPERVISOR FOR YOUR TERRIBLE CUSTOMER SERVICE.”

    Me: “I’d be glad to give you your record once we have our business running again. Unfortunately we are presently unable to trade. I will contact you as soon as we are available for business once more.”

    Customer: “I’M GETTING MY RECORD TODAY EVEN IF I HAVE TO COME AND SMASH DOWN YOUR DOOR AND TAKE IT FROM YOU!”

    Me: “Go right ahead. We have no door. We’ve got about half a wall too. You’re welcome to come and search the rubble with me.” *click*

    At Last You’ve Seen The Light

    | Minneapolis, MN, USA | Awesome Customers, Movies & TV, Musical Mayhem

    (I work in a pawn shop, and one day, a punk girl in her 20s with piercings and a mohawk comes in to the store with her boyfriend. On this day, I’ve chosen Disney’s Tangled to play on the display TVs.)

    Punk Girl: *sees what I have playing on the TVs* “Oh, my god, is that Tangled? I love this movie!”

    Me: “Would you like to buy a copy? Almost every time I play it in here, I sell at least one.”

    Punk Girl: *stops singing along for a moment* “No, thanks. I already own it. And the soundtrack.”

    (She walked away singing along and dancing, making my day. I took this as proof that things are sometimes the complete opposite of what they appear to be.)

    Not Handy With The Guitar

    | MI, USA | Musical Mayhem

    (I am working in the accessories department of a large music retailer.)

    Customer: “How much do guitar strings cost?”

    Me: “That depends. Is it for an electric or acoustic guitar?”

    Customer: “It’s a handheld one.”

    Me: “…”

    (I spent the rest of the day wondering what a non-handheld guitar would look like.)

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