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    Category: Movies & TV

    Putting The ‘R’ Into Refund

    | Largo, FL, USA | Criminal/Illegal, Family & Kids, Movies & TV, Themed Giveaway

    (I am working the box office with my manager. A large group of teenage girls dressed like they are going to a club get their turn to purchase tickets.)

    Manager: “Make sure you ID them, and let them know if they sneak in, they won’t get a refund.”

    (I acknowledge the manager’s comment, and turn to the teenage girls.)

    Me: “Hi, welcome to [theater]; how may I help you?”

    Girl #1: “Can we have tickets to see [R-rated movie]?”

    Me: “Do you guys have ID?”

    Girl #1: “No.”

    Me: “Then I am afraid I can’t sell you the tickets. It’s company policy that you have proper ID to see R-rated movies.”

    (The girls walk away angry. They come back a few minutes later after waiting in line again.)

    Girl #1: “Can we have tickets to see [G-rated movie]?”

    Me: “Sure, your total will be $32. If you try to sneak into the movie you wanted before this one, you will not get a refund. Here are your tickets, enjoy!”

    Girl #2: “Why does everyone think we are trying to sneak into a d*** R-rated movie?!”

    Girl #3: “I don’t know, but it’s getting really ANNOYING!”

    (Not even ten minutes later, the girls come storming out of the theater and toss their tickets up on the counter.)

    Girl #3: “We need refunds for this movie.”

    Me: “Why do you need a refund for this movie?”

    Girl #3: “Because, it already started.”

    Me: “Actually, this movie doesn’t start for another ten minutes.”

    Girl #3: “Well, I, uh…”

    Me: “So why do you need a refund?”

    Girl #3: “Because the cop wouldn’t let us in the movie!”

    Me: “You mean the cop that is standing by the auditoriums that have the R-rated movies, that are on the complete opposite side of the theater that has the movie you bought tickets for?”

    (All four girls give dumbfounded looks.)

    Me: “I am sorry; I can’t give you a refund.”

    (The girls start making a scene. My manager walks over.)

    Manager: “Listen, my employee did her job. She told you she wasn’t going to give you a refund if you tried to sneak into a movie, and you did exactly what she told you not to do. Now, you have two options: you can leave the theater and take your attitudes elsewhere, or I can call the cops and have them remove you from the premises. Which will it be?”

    (The girls turn and storm off.)

    Supergirl

    | Marshfield, WI, USA | Family & Kids, Movies & TV, Themed Giveaway

    (Our store is running an exclusive movie screening promotion for ‘Man Of Steel’ over the summer. We receive two cardboard stand-ups of Superman. One of them is in direct line of our automatic doors on a windy day. The stand-up falls down. I am approaching the stand-up to put it up again when a little girl, about six or seven, runs up.)

    Little Girl: “Oh, no! Superman’s DEAD!”

    Me: “No, sweetie, he’s not dead. He’s just resting a bit. But I think it’s time for him to get back to work. Do you want to help me?”

    (The little girl nods. I bend down to lift Superman back up and she puts her hands under to help also. As she does, I hear her mutter to herself, as kids do when they are concentrating on something.)

    Little Girl: “Come on, Superman. Time to get back to work!”

    She’s A Little Girl With A Round Tummy

    | Melbourne, VIC, Australia | Bizarre, Food & Drink, Movies & TV

    (I am quite short, with short, bright red hair. I am in the middle of taking the table’s order.)

    Customer: “Which red-headed celebrity do you remind me of?”

    Me: “I’m not sure, sorry. Scarlett Johansson in The Avengers, maybe?”

    Customer: “No, not her.”

    Me: “Cal Wilson? She’s got short red hair as well.”

    Customer: “No, that’s not it.”

    (I suggest a couple of other possibilities, but she rejects them. Unable to work it out, I finish taking their order, then continue going about my business. About half an hour later, she flags me down.)

    Customer: “I’ve worked out who it is!”

    Me: “Oh, right, who is it?”

    Customer: “Ponyo!”

    Me: “…”

    A Theatrical Reaction

    | NY, USA | Movies & TV

    (I am a greeter at the movie theater, so I rip the tickets. There are two of the same movies playing up the stairs. The movie that started is in theater four, and the movie that is about to start is in theater five. I greet a couple.)

    Me: “Are you here to see [movie title]? Previews should just be going on.”

    Customer: “Yeah, I heard that it is great.”

    Me: “Your movie will be in theater five up the stairs.”

    Customer: “Thanks.”

    (Note: theater five should now be in previews. Shortly after the couple leaves, I hear someone running down the stairs. It is the same customer from the couple as before.)

    Customer: “What is this bull-s***?! I want to see a manager NOW!”

    Me: “What seems to be the problem?”

    Customer: “You told me [movie] was in previews! When I got into the theater, the previews didn’t even go on, and it went straight into the movie! This is an outrage!”

    Me: “How can that be? The movie should just be getting into previews!”

    Customer: “I want a f****** refund, and I want your manager now!”

    (Her husband jumps into the conversation.)

    Customer’s Husband: “This is an outrage! I can’t stand people who lie! I want a refund for this horrible service.”

    Me: “Well, what theater did you go into?”

    Customer’s Husband: “We went into theater four.”

    (I just look at them at this point. They went into the wrong theater.)

    Customer: “Yeah, someone told us when we got up to the second floor that the movie was in four!”

    Me: “Ma’am, there is no one up stairs that works for the theater. What your ticket stub says, is what your movie is in.”

    Customer: “Oh, I am so sorry honey! I thought that we were going to the right theater.”

    Me: “It is fine, ma’am. Previews should just be ending so I would hurry.”

    (They both go up the stairs. I look at my coworker.)

    Coworker: “I wanted to jump in, but I didn’t know how to.”

    Me: “It’s fine; I don’t really mind. I just let them yell at me and then use a calm voice to confuse them.”

    Coworker: “Note taken.”

    The Blue Sky Is Falling

    | West Weber, UT, USA | Movies & TV, Technology

    (‘Skyfall’ has just come out on DVD. A female customer in her 40s is looking through a shelf. She seems confused, so I go to help.)

    Me: “Hi, can I help you?”

    Customer: “Yes, I’m looking for Skyfall on Blu-Ray.”

    Me: “This way.”

    (I show her the Blu-Ray.)

    Customer: “Thanks.”

    (I ring the customer up, and she stares at the DVD when I hand it to her.)

    Customer: “That’s not the right one.”

    Me: “Really?”

    Customer: “Yes, it’s Blu-Ray.”

    (I check and it definitely is Blu-Ray.)

    Me: “It is Blu-Ray.”

    Customer: “It’s not blue!”


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