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  • Had It Up To Their Neck With Bad Customers
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    Category: Movies & TV

    Handled The Change Well

    | Anchorage, AK, USA | At The Checkout, Bizarre, Money, Movies & TV, Themed Giveaway

    (I work at a local theater in the box office. I pride myself on quick service and being polite. I see some guys watching the line and specifically picking me to get their tickets.)

    Customer #1: “Hi! Can I get two tickets to see [Movie] please?”

    Me: “Certainly!”

    (I ring in their movie choices and show their total, reading it off to them.)

    Customer #1: “Perfect! Here.”

    (Customer #1 then hands me a roll of electrical tape. I look at him and then unroll it and realize that he has taped exact change for two tickets in quarters, dimes, and nickels. Flabbergasted, I give him a look to see if he’s attempting to play me.)

    Me: “Sir, I don’t mean to be rude, but do you realize the amount of work this requires for me?”

    Customer #2: “But you have to accept it, right? Can’t you just count it out? I mean, it’s exactly how much our tickets are.”

    Me: “Yes, sir. I can count it up. But in order to process this order and put it in my till, I’ll need to take each coin off the strip of tape, count them, and then put them in the till.”

    Customer #1: “But… then we’ll be late for the movie!”

    (I’m still not convinced that they aren’t attempting to play me. I count out almost 20 dollars of exact change, putting it into stacks on the counter. Then I do a quick count to make sure I didn’t miss any coins.)

    Me: “Alright, sir. Everything seems to be in order. Here are your tickets.”

    Customer #2: “I’d like to file a complaint with your manager! That was one of the longest transactions I’ve ever experienced at this theater.”

    (A manager actually works the box at all times. My manager has seen my dilemma and had given me a sympathetic shrug as I counted, and apparently has heard the customer complain.)

    Manager: “I’d like you to have a look at this sign.”

    (My manager points to the sign behind the counter that informs customers of our right to refuse service.)

    Manager: “At any point [My Name] could’ve chosen not to admit you into this theater. I think that he didn’t makes up for the fact that you are going to miss the first few previews from your movie.”

    (Customer #2 glares at me. Suddenly, Customer #1, who has been silent since handing me his quarters, grabs his friend by the ear and drags him into the theater before Customer #2 can speak again.)

    This Movie Is The Bee’s Knees

    | IL, USA | Bizarre, Movies & TV, Themed Giveaway

    (Our library has a new program where we showcase an artist’s work in our park next door. The first choice of art was a giant head made of discarded wood. After it was replaced, I have this conversation with a maintenance page.)

    Page: “I like the new sculpture much better. The giant head was a bit weird.”

    Me: “Yeah, it reminded me of The Wicker Man.”

    Page: “What’s that?”

    Me: “It’s a horror movie. The newer one has Nicolas Cage—”

    (Suddenly, a library patron nearby begins shouting.)

    Patron: “Not the bees! NOT THE BEES!”

    Page: “I have got to see this movie.”

    To Term A Contradiction

    | Nashville, TN, USA | At The Checkout, Books & Reading, Movies & TV

    (My coworker and I are discussing our avid distaste for the ‘Twilight’ books.)

    Me: “I mean… even if you look past the story line, the syntax is poor, and the vocabulary redundant. I don’t understand how it even qualifies as literature.”

    Coworker: “I know. What’s to gain from even reading it?”

    (A customer approaches, and I take her order. As I’m loading a box of plain glazed donuts for her, I suddenly notice a teenage girl standing at the other end of the counter. She looks quite shy as she waits for assistance. She’s wearing a shirt that I can’t help but admire aloud.)

    Me: “‘…and then Buffy staked Edward. The end.’ I love your shirt!”

    Teenage Girl: *shyly* “…thank you!”

    Me: “My coworker and I were just making fun of that series… what a coincidence!”

    Teenage Girl: *nodding enthusiastically* “I know! I like, totally love Buffy! But I like, totally love Twilight, too!”

    (I feel my smile freeze in place, and politely refrain from commenting further. The girl continues to chatter on about the vastly different vampire series.)

    Teenage Girl: “And I like, totally have this Cullen jacket and some jewelry… and I wore them with this shirt last week and I was, like… all… opposite-y…”

    Me: *smile still frozen in place* “I see…”

    (I finish the other customer’s donut order and ring her up. The teenager doesn’t take the hint and continues to wax poetic about her conflicting interests, trying to hold my attention. My coworker, who has been present for the whole exchange, assists the teenage girl with her order for cookies. After both customers leave, I turn to my coworker.)

    Coworker: “‘Opposite-y?’”

    Me: “I think the word she was looking for was ‘contradiction.’”

    Coworker: “Let’s blame Meyers for that.”

    Me: “Case in point. Not much of a lexicon.”

    I Gotta Ticket To Hide

    | Lansdale, PA, USA | Bizarre, Movies & TV, Wild & Unruly

    (I enter a movie theater when there is only one other customer at the counter.)

    Customer: “Hey, can I get a ticket to Insidious 2?”

    Cashier: “That’s [price].”

    Customer: “Okay.” *looks in purse* “I have three quarters.”

    Cashier: “Sorry, can’t allow you.”

    Customer: “No! You said I could go in; you WILL let me!”

    Cashier: “No, you don’t have enough; I wasn’t to know.”

    Customer: “You’ll sell me that ticket!”

    Cashier: “I can’t; it’s against policy.”

    (The customer walks outside.)

    Me: “I’d like a ticket to Justin and the Knights of Valor.”

    Cashier: “Sure.”

    (I pay and go to the ticket inspector. Before I know what has happened, the customer has run back in, snatches my ticket, rushes past the ticket inspector and runs towards the ‘Insidious’ theater. The ticket inspector and I run after and enter the theater, where commercials are still playing.)

    Me: “Hey! That was my ticket!”

    Ticket Inspector: “Give him back his ticket, please.”

    Customer: “No! His ticket wasn’t ripped!” *shows ticket* “This one is.”

    Ticket Inspector: “That’s because you STOLE his ticket. Give it back.”

    Customer: “Piss off!”

    Ticket Inspector: “Give it back or I’m getting security.”

    Other Moviegoer: “Just give the d*** thing back!”

    (Others in the theater are agreeing.)

    Customer: “No. It’s mine, and you can’t prove it’s yours. You’re just a silly little boy and you think you can get what you want.”

    Ticket Inspector: *on radio* “Could security please come to screen three?”

    (At this point, the customer begins eating the ticket. The inspector tries ripping it from her hands, but she has already eaten most of it.)

    Customer: “Can’t prove it now!”

    (Security come and take her away. The ticket inspector apologizes for her behavior and gives me my money back.)

    Outside Food, Inside Job

    | Manville, NJ, USA | Food & Drink, Liars & Scammers, Movies & TV, Themed Giveaway

    (It’s a busy night and, like almost every movie theater, we have a policy of no outside food or drinks. I’m ushering/taking tickets when a customer comes up to me with a large drink from another store. On busy nights the managers are always walking about and keeping a sharp eye on the lobby.)

    Me: “I’m sorry, ma’am; you can’t bring that in. You have to finish it in the lobby or throw it out.”

    Customer: “But it’s tea. I’m sick.”

    Me: “I’m sorry, but I still can’t let you in with it.”

    Customer: “Says who?”

    (I point to the sign in front of me.)

    Me: “It’s our policy.”

    Customer: “Well, I talked to the manager, and he said it was okay that I can bring it in.”

    (My manager, who is right behind me, suddenly turns around.)

    Manager: “Hi, I’m the manager. It’s nice to meet you.”

    (The customer looks shocked, goes silent, throws the tea out, and ignores me when I let her in.)


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