Featured Story:
  • A Caffeinated Christmas Miracle
    (3,016 thumbs up)
  • Category: Movies & TV

    Odds Of Finding A Seat Are Not In Their Favor

    | MN, USA | Crazy Requests, Extra Stupid, Movies & TV

    (It is the day before Thanksgiving at the movie theater where I work and ‘The Hunger Games’ has just premiered. Obviously, we are completely swamped. All four open tills have had an unending line of customers for the past hour. Despite this, my coworkers and I are all in sync and nothing has gone wrong the whole night. Suddenly, a family I don’t recognize walks up to me.)

    Mother: “Excuse me. You need to do something about this right away.”

    Me: “What is the problem, ma’am?”

    Father: “You oversold this theater! There’re more people in there then there are seats! People are sitting in the aisles!”

    (Our computer system that alerts us when a theater is about to sell out has malfunctioned, so we stopped selling tickets to “The Hunger Games” when there were only five seats remaining, as opposed to the fifteen we would normally. My guess is that they can’t find seats together.)

    Me: “I’m very sorry that the theater is crowded. I’ve called my manager down to see what he wants us to do. In any case you will definitely get a full refund.”

    Father: “We don’t want a refund. We want to see the movie! WE can’t do that because YOU sold us tickets to a movie with no seats.”

    Me: “You see, there must be at least five open seats in the theater because we can’t sell more tickets than there are seats.”

    (I tilt my register forward so they can see it and try to sell the last five tickets, showing them that it physically won’t let me.)

    Mother: “Well you DID sell more!”

    (At this point my manager arrives. They yell at him, and he instructs me to refund the total of their tickets and concessions purchases.)

    Daughter: “Thanks for nothing. We’ll go to a theater that knows what they’re doing.”

    Me: *to my manager* “Says the people who came ten minutes late to the most popular movie of the year and expected to find three seats together.”

    (My manager later went into the theater to find nobody ‘sitting in the aisles,’ and a total of five unoccupied seats. Not together, of course.)

    In Desperate Need Of A Guide

    , | Kalix, Sweden | At The Checkout, Crazy Requests, Movies & TV

    (I’m working at a small fast food restaurant where we also have some assorted snacks, magazines, and newspapers. An elderly customer walks in.)

    Customer: “Oh, this TV-guide is old!”

    Me: “It is? Can I take a look? No, it’s the current one, till the fourth of December.”

    Customer: “But it came yesterday!”

    Me: “Yes, it did.”

    Customer: “I don’t want to pay for the day I missed! Remove that day from the price!”

    Me: “I’m sorry. I can’t do that.”

    Customer: *angrily* “But it’s old! I shouldn’t pay for a day I can’t use!”

    Me: “I don’t control what day you buy your TV-guide on…”

    (She eventually bought the TV-guide and left in a snit, slamming the door behind her.)

    Look Before You Dive

    | Australia | Crazy Requests, Movies & TV

    (At the dive shop I work at, we do all sorts of courses, but mostly learn-to-dive courses called ‘open water course.’ Just before closing, a customer walks in.)

    Customer: “Hi, I did this course with you… um… learning… an open course?”

    Me: “Oh, you mean the beginners course?”

    Customer: “I don’t know/ It was the… the… open course or something like that.”

    Me: “Was it the ‘learn to dive’ course? The first dive course you have done?”

    Customer: “No! Maybe… I’m not sure.”

    Me: “Yeah, if it was the beginner’s course, then it is called the ‘open water course.’”

    Customer: “That’s the one! So, I did that with you guys. You gave me a DVD and said when I bring it back you give me $50.”

    (I had never heard of such a thing, but I haven’t been working there for more than a couple of months so I ask my coworker about it.)

    Coworker: “Nah, mate, we don’t give out DVDs. It’s all online. Maybe you did the course with someone else?”

    Customer: “No, I did it here! You said you give me $50! I have the DVD. You know, it is a CD but with videos on it!”

    Coworker: “I know what a DVD is, but we still don’t do that trade-in you are talking about.”

    Manager: *poking head around corner* “When did you do your course?”

    Customer: “About… three, four years ago?”

    Manager: “Hm. So, about five years ago we gave out DVDs for customers to watch before their course rather than watching the videos here. They had to pay $40 deposit which they got back when they returned the DVD.”

    Customer: “Yes, that was it! I found the DVD now. Can I give it back and you give me $50?”

    Manager: “No. First of all you would’ve only paid $40 deposit, and we haven’t use the DVDs for at least four years.”

    Customer: “But… I found it again! Can I bring it in and I get money back?”

    Manager: “No! They are useless to us now and you are about five years late in returning it!”

    (The customer just turns and walks out the store.)

    The Rains Of Custamere

    | Bern, Switzerland | Books & Reading, Geeks Rule, Movies & TV

    (I am discussing with a coworker the Red Wedding episode of ‘Game Of Thrones.’ We go all detailed and compare every action with the books. Suddenly, we hear a sobbing noise behind us. Turning around, we see that a young customer is standing behind us. She’s close to tears.)

    Customer: “Godd*** spoilers!”

    (The customer runs out of the store.)

    Coworker: “Well, you ruined her life. That’s the curse of being a bookstore employee.”

    18 And Blunder, Part 3

    | Columbus, OH, USA | Family & Kids, Movies & TV, Rude & Risque

    (I work in a satellite call center and help customers with billing as well as tech support. A customer calls in upset about her last bill.)

    Customer: “My bill is only supposed to be $67.99 a month and this month it was over $700!! I had to come home early to have time to call you about this. What are you people trying to pull on me!?”

    Me: “I will me more than happy to look at this for you as I can definitely see why this would make you upset.

    (I can immediately see the issue: two to three adult pay-per-view movies at $17.99 each have been ordered several times a day for the last two weeks.)

    Me: Looking at the bill, I think I see exactly where the problem is. Do you or your husband watch any um… mature themed movies?”

    Customer: “What!? I don’t watch that smut and besides, it’s just my son and I who live here! I don’t like what you’re insinuating! I demand you remove these charges!!”

    Me: *catching on almost immediately as I have two older sons myself* “Ahh, I think I might see the problem ma’am. Let me ask you this if I may… How old is your son?”

    Customer: “Not that it’s any of your business, but he’s 13.”

    Me: “Uh huh. And if I might ask, what time does he get out of school?”

    Customer: “He gets out of school at about two, and then gets rights to studying in his room. He’s going to go to college when he’s older. He’s absolutely brilliant. He studies all day long in there.”

    Me: “Right. Well, the reason I ask is because I can see the time these movies are ordered AND the receiver that they are ordered on. Ma’am, it looks like ALL of them are ordered on the receiver in one of the bedrooms, and ALL between the times of around 2:15 pm and about 4:30 pm. About what time do you normally get home from work, if you don’t mind me asking?”

    Customer: *getting livid about now* “Now look here, missy! I don’t like the idea that you think my son is watching that smut on TV and I most certainly don’t like the idea that you think that I would tolerate that in a Christian house like mine. I demand that you both remove this… this… filth from my bill and apologize to me for even thinking that my boy would even know what some of this… this… stuff even is!!”

    (As she’s ranting on about her beautiful, pure, Christian son I see yet another expensive adult PPV being ordered so I interrupt her tirade.)

    Me: “Ma’am! I don’t want to be rude, but is your son home right now?”

    Customer: “Yes, he is!”

    Me: “Good! Because, I see another of these movies is being ordered right now. So do this: just go in and tell me what you see, and if it’s not porn, I’ll be more than happy to remove every one of these charges.”

    Customer: “Fine! I’ll show you that my son is a good boy and—” *I hear a door open*

    Son: “MOM!” *call drops*

    (I laugh my a** off for five minutes. And no, I didn’t credit even one PPV charge.)

    Related:
    18 And Blunder, Part 2
    18 And Blunder

    Page 5/34First...34567...Last