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    Category: Movies & TV

    Guardians Of The Service Staff

    | Colorado Springs, CO, USA | Awesome Customers, Geeks Rule, Movies & TV, Theme Of The Month

    (It is about two weeks after ‘Guardians of the Galaxy’ has hit theaters. I’ve wanted to see it but haven’t had a chance. A customer comes through my line with a shirt picturing the characters from the movie.)

    Me: *grins* “I like your shirt!”

    Customer: “Yeah! Have you seen it yet?”

    Me: “No, I haven’t had a chance to go yet.”

    Customer: “Go see it right now.”

    Me: *laughs* “I’ll get right on that.”

    Customer: “No, seriously. Close your lane, leave work right now, and go see that movie.”

    Me: *more laughing* “I really wish I could! I’ll see it first chance I get.”

    Customer: “Hey, the customer is always right, right? Tell your boss that the customer said you have to leave and go see a movie!”

    Me: *my coworkers start laughing, too* “I really don’t think that would go over well.”

    (I processed his transaction and handed him his receipt, and as he was leaving he told me again that I should really go see it. That customer made my night.)

    Trying To Force It Through

    | QLD, Australia | At The Checkout, Geeks Rule, Movies & TV, Technology

    Customer: *waving shirt in front of scanner* “Sorry, I can’t scan this item! I’ve tried so many times.”

    Me: “Sorry about that.” *scans item in one go* “There you go!”

    Customer: “Oh… uh…”

    (I notice it’s a ‘Trust Me, I’m a Jedi’ Shirt.)

    Me: “It’s okay… I’m a Jedi.”

    Being A Good Person Is Doctor’s Orders

    | Australia | Geeks Rule, Movies & TV, Top

    (One of our national TV broadcasters has a chain of stores that sell DVDs and other merchandise for the shows on their channel. I am waiting in the store in line behind an older customer.)

    Customer: “… but I don’t understand why your shop is full of this Doctor Who rubbish! It’s a waste of space! You should be selling products for good, wholesome educational shows, not this science-fiction crap! It doesn’t teach kids anything! I bet that stuff doesn’t even sell!”

    Manager: “With all due respect, ma’am, Doctor Who is one of our network’s highest-rating and most popular dramas, and while it is primarily aimed at an older audience it meets the Australian Board of Classification’s definition of a family show. Furthermore, you don’t have to watch it or purchase the merchandise if you don’t agree with it.”

    Customer: “It’s not the most popular show! Nobody even watches it! I bet the girl behind me has never even heard of it!”

    (She turns to look at me and realises I’m wearing a TARDIS T-shirt holding several pieces of ‘Doctor Who’ merchandise. Behind me in line is a mother with her five- and eight-year-old sons, buying a ‘Doctor Who’ backpack for the older one. The customer realises her argument isn’t going to work and decides to start attacking the mother.)

    Customer: “You shouldn’t let him watch that science-fiction crap! It doesn’t teach them anything!”

    (Normally I would keep my mouth shut in this situation and let the manager handle it, but I was getting so fed up that I decided to speak up.)

    Me: “Excuse me, but Doctor Who is an extremely deep and educational show with a large cult following, that teaches lessons that go far beyond the schoolyard.” *I begin to recite a speech given by a character on the show* “The Doctor taught me that you don’t just give up. You don’t just let things happen. You make a stand. You say no. You have the guts to do what’s right when everyone else just runs away.”

    (Taken aback, the customer shut her mouth, quickly pays for her things, and leaves.)

    Five-Year-Old Behind Me: “Mummy, I change my mind! I want to be like her when I grow up!”

    Don’t Discount The Customer’s Ability To Discount, Part 2

    | VA, USA | At The Checkout, Bad Behavior, Family & Kids, Movies & TV

    (We have discount five pm shows during the week, and one pm shows on weekends. People often show up at five pm on weekends wanting a discount, but most are suitably good-natured on finding out that they were using the wrong day’s newspaper to get their information. A customer comes in dropping off his teenage son.)

    Customer: “One, please.”

    Me: “That’ll be [full price amount].”

    Customer: “No, I only want one.”

    Me: “I know. It’s full price.”

    Customer: “No, it isn’t. It’s discounted. The newspaper says so.”

    Me: “Our weekend schedules are different. You’re using a paper from another day. I’m sorry. I know it’s inconvenient and a lot of people make that mistake, but it is full price.”

    Customer: *getting belligerent* “No. It is discounted and I will not pay full price.”

    Me: “I really am sorry, but as I said, a lot of people make this mistake. I can’t give you the discounted price.”

    Customer: “I’m going to go get the newspaper from my car and show you and you’ll have to give me a refund.”

    (The customer pays full price for his son, who scampers inside, as several dozen pairs of eyes wait to see what will happen. Many of them have paid full price and will no doubt want refunds, too, if I give this customer one. Then, about a minute later, he reappears with a paper.)

    Customer: *arrogantly and rudely* “Why don’t you tell me what it says right here?”

    Me: *reading from newspaper* “That says 5:00 at the discounted price.”

    Customer: *beaming*

    Me: “Now why don’t you tell me what it says right here?”

    Customer: *reading from paper* “Showtimes listed are for today… only.”

    (At that point he turned and walked off, without so much as a good bye to his son. I think the son at least enjoyed the movie.)

    Related:
    Don’t Discount The Customer’s Ability To Discount

    Filmed Before A Live Stupid Audience

    | AZ, USA | Bizarre, Extra Stupid, Movies & TV, Technology, Top

    (As I am walking through the store a customer approaches me from the electronics section holding a DVD of an old classic film.)

    Customer: “Excuse me, young lady. I have a question about this movie?”

    Me: “Yes, sir?”

    Customer: “Is it alive?”

    Me: “I’m… I’m sorry but I don’t understand. The DVD you’re holding is an inanimate object. It is not alive.”

    Customer: “No, I mean is it live, as in ‘filmed before a studio audience’?”

    Me: “No, sir. I’m fairly certain all movies are filmed on closed studio sets.”

    Customer: “Okay, but is it still live? Isn’t ‘live’ better, like organic?”

    Me: “No, that disc you’re holding is a recording.”

    Customer: *blank stare*

    Me: “If it was live then it would mean the actors were performing as you were watching it.”

    Customer: “And they’re not?”

    Me: “No, sir. That movie was made a long time ago. Most of those actors have died of old age by now. They filmed the movie once and moved on with their lives. But they are definitely not performing live.”

    Customer: “But if they’re dead then how can I watch them now?”

    Me: “Because it’s a recording.”

    Customer: “Then who’s doing the movie?”

    Me: “THEY did. They stood in front of a camera and made the movie. Then they took the film, and eventually made it into a DVD, and now here it is.”

    Customer: “I don’t get it.”

    Me: *sigh* “Okay. Do you have pictures from when you were a kid?”

    Customer: “Yeah….”

    Me: “You know how your parents pointed a camera at you and now you can look at them years later, even though you grew up and aren’t reenacting those pictures as your childhood self every time someone looks at them?”

    Customer: *gradually dawning expression*

    Me: “There you go.”

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