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    Category: Movies & TV

    Getting All Theatrical About It

    | Albuquerque, NM, USA | Crazy Requests, Movies & TV

    (I work at a movie rental place and this is a conversation that I had with a customer and her son the other day. A customer comes walking up to the register. He is about 13.)

    Customer: “I am looking for a movie to rent.”

    Me: “Okay. What is the title and I will look it up?”

    Customer:Oculus.”

    Me: “I’m sorry, but that movie will be in theaters Friday.”

    Customer: “Oh, okay.”

    (He walks away. Few minutes later he comes back and asks for another movie.)

    Me: “What movie are you looking for?”

    Customer:The Purge: Anarchy.”

    Me: “I’m sorry, but that movie hasn’t even come out in theaters yet.”

    (The customer walks away. A few minutes later I am helping someone else and the same customer walks back up and starts talking to another associate. I overhear him ask for another movie.)

    Customer: “I am looking for The Quiet Ones.”

    Other Associate: “Okay, let me look that up for you.”

    (I mention to the associate and the customer that that movie has not come out yet in theaters. The customer walks away. A few minutes later the boy comes back up with his mom.)

    Mother: “I want to talk to a manager.”

    Me: “That’s me. How can I help you?”

    Mother: “I have sent my son up here three times looking for movies and every time he tells me that you do not have it and that they are coming out in theaters.”

    Me: “I understand, ma’am, but those movies have not come out yet and because they have not come out we do not have a release date for the DVDs. I do apologize for that. Is there another movie that you are looking for that I can help you find?”

    Mother: “NO. I WANT THOSE MOVIES AND I DEMAND THAT YOU GET ME THE DVD COPIES OF THOSE!”

    (At this point I am taken aback that she is yelling at me to get her the DVD copies of movies that have not even been released in the theaters.)

    Me: “I am sorry but there is no way for me to do that.”

    Mother: “Well, how can you offer to rent out the newest movies if you do not have them? I see the commercials on the TV so that must mean that you have them. I bet they are in your back room and you just don’t want to walk back there and get them.”

    Me: “I am sorry, but we do not have them. There is nothing that I can do for you. You can go see the movies in the theaters or if you want the DVD copies then they usually release them a few months after it has left the theaters. That is all that I can suggest.”

    Mother: “You are no help. Your customer service skills suck, and I hope you are happy because my son really wanted to see these movies and now you are letting him down. I hope you feel like s***!”

    (She demands the number to our corporate office and my name.)

    Me: “Here is the number and my name. I again apologize that you are unhappy with our store but there is nothing that I can do.”

    (She headed towards the exit, complaining how we don’t help customers and don’t have movies.)

    You Can Do It, Put Your Butt In To It

    | Oklahoma City, OK, USA | Movies & TV, Rude & Risque, Technology

    (I work at a call center for a satellite TV company. I am speaking with a male customer who speaks in a slightly feminine voice.)

    Customer: “I need credit for this movie I ordered.”

    Me: “Was something wrong with the movie, sir?”

    Customer: “No. But I didn’t mean to order it. I just sat on my remote and it ordered the movie.”

    (I hear a voice in the background similar to the customer’s voice.)

    Background Voice: “You always did have a talented butt.”

    Gotta Catch All The Compliments

    | NJ, USA | Family & Kids, Geeks Rule, Movies & TV

    (A mother and her twelve-year-old son are preparing to leave. While she goes to hit the bathroom really quickly, her son is standing by the hostess stand and I notice his Pokémon hat. He starts walking towards the door.)

    Me: “Goodbye! Have a nice day!”

    Boy: “Thank you. You, too!”

    Me: “Oh, and by the way, nice Charizard hat!”

    (The boy stops in the doorway and slowly turns, staring at me incredulously.)

    Boy: “How did you know?!”

    (I lean over the stand, and stare at him will all the intensity I can muster.)

    Me: “Dude. I LOVE Pokémon. I’ve been playing it since I was in elementary school!”

    (The boy gets all giddy. At this point, the mother leaves the bathroom and the two head outside. But just before they get out of earshot, I hear the little guy say this:)

    Boy: “Mom, mom! She liked my hat! I told you I would find somebody!”

    Insufficient Data To Handle Any Alternative

    | Canada | Bizarre, Extra Stupid, Movies & TV, Technology

    (I work as tech support over the phone for an Internet company. I cannot get the customer’s modem back online and need to book a technician to get the service up and running. Unfortunately it’s a Friday, and the next available tech isn’t until Monday.)

    Customer: “Well, this is just great! Now I’m going to have to use my cell phone to watch movies all weekend, and that’s going to use up all my data! You need to give me a credit to cover my extra data usage!”

    Me: “I’m sorry, but I don’t have the ability to give you a credit for your cell phone data plan.”

    Customer: “So now I won’t have Internet all weekend, and my data’s all going to get used up to watch movies!”

    Me: “I do have you on the priority cancellation list, so they will call you if another appointment does open up before then. If it does, they’ll call you and make sure the time works for you; they won’t just come out without any notice. But of course I can’t guarantee a spot will open up.”

    Customer: “That’s great, but what about my data?”

    Me: “Well… You don’t have to watch movies on your cell phone.”

    Customer: “No, I do! I don’t have any choice! My Internet’s down so the only way I have to watch movies is on my cell!”

    Me: “No, I mean you don’t have to watch any movies.”

    Customer: “What?”

    Me: “I mean, I understand your Internet’s not working and if you watch movies on your cell it’ll be a big hit to your data plan. But you don’t have to actually watch movies.”

    Customer: “What do you mean? I only have my cell. It’s the only connection that’s working right now.”

    Me: “You don’t have to watch movies. You could do something else.”

    Customer: “I don’t understand what you mean.”

    Causing Bay-hem

    | Syracuse, NY, USA | At The Checkout, Movies & TV, Theme Of The Month

    (Unfortunately, customers often receive gift cards from another popular chain of movie theaters as gifts, as they are sold in retail stores as preloaded gift cards. So we often get this sort of thing.)

    Customer: “Two for [Movie], please!”

    (The customer places a gift card for our competitor on the register.)

    Me: “I’m sorry, sir, but we are [Theater], not [Competitor], so I cannot accept this card.”

    Customer: “You’re kidding, right? My grandma got this for me! It says right on it ‘cinemas.’ See?”

    (Shoves gift card in my face.)

    Customer: “CIN-E-MAAAAS. Right there. And it’s all going to the movie company anyway, so you should take it.”

    Me: “I can’t accept gift cards for another theater. I’m sorry.”

    Customer: “Why not?”

    Me: “Because your grandma paid money to our competitor for this gift card, and you’d be getting tickets from us for free.”

    Customer: “But the movie company will pay you back.”

    Me: “That’s not how this works, sir.”

    Customer: “Give me the number for the movie company.”

    Me: “I don’t have that, sir.”

    Customer: “Yes, you do! They pay you to work here. Give me the number of the movie company!”

    Me: “[Theater] pays me to work here. I can give you their corporate number if you wish.”

    Customer: “Yes! GOD!”

    (I give him the number to corporate and proceed to hear him yelling into the phone that he wanted to speak to ‘Steven Spielberg or Michael Bay or one of those guys.’ The worst part? Just to shut him up, they authorized a free replacement gift card for him, which I was forced to honor at that time, and the whole time the man was mumbling about how he was right and ‘at least the directors understood him.’)

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