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    Category: Money

    Making A Difference

    | Ontario, Canada | Awesome Customers, Money, Top

    (We have a big display of used books just outside our doors that we sell to raise money for a local charity. Paperbacks are $1 and hardcovers are $3, but we sometimes let them give less money if the books aren’t in great condition. An older lady comes to the counter with a brand new-looking hardcover that I had originally thought she bought at the bookstore in the mall.)

    Me: “That’s just from [the used books outside the mall]?”

    Customer: “Ya.”

    Me: “Okay, that’ll be $3, please.”

    (The customer puts a single loonie on the counter.)

    Me: “Oh, sorry. It’s $3.”

    Customer: “WHAT!? But I got some paperbacks the other day and they were only $1!”

    Me: “That’s because the paperbacks are $1, but the hardcovers are $3.”

    Customer: “Well, that’s just ridiculous! I don’t want it, then!”

    Me: “Well, I can take it for the $1 because it’s just a donation, but they’re supposed to the $3.”

    Customer: “Huh?”

    Me: “The money for the books goes to a charity, so since it’s just a donation, I can give it to you for a dollar. But, just so you know, the hardcovers are $3.”

    Customer: “That’s ridiculous! $3 for a book!” *leaves the loonie on the counter and takes her book*

    (About 20 minutes later, a teenage girl and her boyfriend come into the store with a hardcover book.)

    Me: “That’ll be $3, please.”

    (The teenage girl hands me a $5 bill. I open the donation jar to get her change.)

    Teenage Girl: “Oh, it’s a donation?”

    Me: “Yes.”

    Teenage Girl: “Well, you can just take the whole $5, then.”

    Me: “Thank you very much!”

    Teenage Girl: “No problem!”

    (Funny, the differences between some people!)

    Sometimes, More Really Is More

    | Sacramento, CA, USA | Money

    (A customer comes in asking for a quote.)

    Customer: “Hi, how much will it cost for 600 single-sided flyers?”

    Me: “That’d be [price].”

    Customer: “Okay, and how much for 600 single-sided flyers plus 100 double-sided ones?”

    Me: “That’d be [higher price].”

    Customer: “What?! How’d you come up with [higher price]?!”

    Me: “You have more copies than [lower price], so it costs more.”

    Customer: “I don’t think you understand! I want 600 of these AND 100 of these!”

    Me: “It’s still [higher price]. You’re adding more printing to your order. That’s going to make the price higher.”

    Customer: “No! Never mind. I’ll come back later and ask someone else!”

    Only If It Grows On Trees

    | Nottingham, UK | Money

    Me: “Hello, you’re through to the loans department. My name is [name]. How can I help you?”

    Caller: “I’d like to check how much I could get on a loan, please.”

    (I get the persons details and check the account.)

    Me: “Thank you, Mrs. [caller]. You can have a loan of up to £900.”

    Caller: “Do I have to pay that back?”

    Manners Matter When You’re Madder

    , | New York, NY, USA | Money

    (An older, unkempt-looking man comes up to my counter.)

    Me: “Hello, and welcome to [restaurant]. Can I take your order, sir?”

    Customer: “Uh, yeah. Sure.”

    Me: “What would you like?”

    Customer: *pauses* “What do you want?”

    Me: “Sir, what would you like to eat?”

    Customer: “Stop rushing me, woman! Let me have some coffee!”

    Me: “I’m sorry, sir. What kind of coffee would you like? We have—”

    (The customer throws a twenty dollar bill on the counter and starts shouting profanities at me and the other customers in the line.)

    Customer: “D*** kids these days! Just give me my f***ing coffee, b****!”

    Me: “I apologize, sir, but I can’t serve you if you don’t tell me what kind of coffee you would like. Unfortunately, you are disrupting the other patrons and I’m going to have to ask you to leave.”

    Customer: “I’LL LEAVE ‘CUZ I WANT TO LEAVE!” *leaves in a huff*

    (In his haste, the customer left his twenty dollar bill on the counter. He never returned, so I ended up paying for the next few customers’ meals with the money that he left behind.)

    Checking Out On Capitalism

    | Minneapolis, MN, USA | Hotels & Lodging, Money

    (This is graduation week for the college that is a couple blocks away, so our rates are higher than they usually are for this week. Our rates are about 30 dollars less than the average rate of next closest hotel to campus.)

    Me: “Thank you for calling [hotel]. How can I help you?”

    Caller: “Yeah, I would like a room with two beds for May 11th-14th.”

    Me: “Sure, that will be $119 plus tax per night.”

    Caller: “What?! That’s ridiculous! I stayed there last month, and it was only $79!”

    Me: “Well, our rates do fluctuate based on what is going in the area. Supply and demand, you know?”

    Caller: “What do you mean?”

    Me: “Well, more people want hotel rooms, so the price goes up. That’s how businesses make money.”

    Caller: “But you’re a hotel, not a business! I refuse to stay at a place where you jack up the rates to screw people over!” *hangs up*

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