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    Category: Money

    If It Don’t Make Dollars, It Don’t Make Sense, Part 2

    | Michigan, USA | Money

    Customer: “Can I have a pack of [brand] cigarettes?”

    Me: “Sure, that’s $5.51.”

    Customer: “Are these the dollar-off ones?”

    (I look behind me. There are no dollar-off deals right now.)

    Me: “No, sorry, there’s no sale on that kind.”

    Customer: “That sign says ‘Save 30 cents on two packs.’”

    Me: “Yeah, but you have to buy two packs.”

    Customer: “Then will I save a dollar?”

    Me: “No, you’d save thirty cents.”

    Customer: “Why wouldn’t I save a dollar?”

    Me: “Because the sale is for thirty cents?”

    Customer: “Oh, okay…”

    Related:
    If It Don’t Make Dollars, It Don’t Make Sense

    Something For Nothing Or Nothing For Something, Part 2

    , | Chicago, IL, USA | Extra Stupid, Money, Top

    Customer: “Hi, I’d like a refund on [membership]. I never used it.”

    Me: “No problem! Actually, I’m looking at your account here and it looks like you tried to buy it, but at the time, your credit card failed and so you never actually purchased it.”

    Customer: “But I don’t have it.”

    Me: “I know. It looks like you never bought it in the first place. I’m sorry about that.”

    Customer: “But I don’t have it and I was never able to use it. So you’re not going to refund me?”

    Me: “I can’t–”

    Customer: “I can’t believe you’re refusing to refund me!”

    Me: “I can’t refund you because you didn’t buy anything.”

    Customer: “That’s ridiculous! Just put the money back on my card!”

    Me: “I can’t put money back on your card because we never took any off.”

    Customer: “I can’t believe you’re refusing to refund me! This is terrible customer service.”

    Me: “Sir, you never bought anything. How can I give you back money we never took from you? Where would the money come from?”

    Customer: “Just give it to me! Why is this so hard?”

    Me: “Okay, can you look at your credit card and tell me the exact date that we charged you? If it turns out that your records are more correct than mine, I’m happy to refund you.”

    Customer: “No! I’m not going to do that! Why should I check my credit card statement!?”

    Me: “According to our records, you never bought anything. I can’t give you back money that you didn’t spend. If our records are wrong, I can refund you.”

    Customer: “I’m not going to check anything! This is the worst customer service experience I have ever had! I can’t believe you’re giving me such a hard time over such a small amount of money!”

    Me: “Actually, I’m giving you such a hard time over no money because you never bought anything.”

    Customer: “Let me speak to your manager!”

    Related:
    Something For Nothing Or Nothing For Something

    A Debt Of Debts

    | Wisconsin, USA | Money

    (We have a store credit card which you can pay at any register. I am working in customer service and an older lady approaches.)

    Me: “How may I help you today?”

    Customer: *shoves her bill towards me* “I just want to pay this ALL off! I told my daughter, I don’t want to owe anything! I just HATE to owe!”

    Me: “No problem, ma’am. Let me just process this payment for you.”

    Customer: *writing a check* “Yes, I just can’t OWE all this money. I don’t like it!”

    Me: “Well, here we go. It’s all taken care of! Now you don’t owe anything.”

    Customer: “I forgot to ask. Can I purchase a gift card here?”

    Me: “Certainly. I can help you with that!” *starts to ring up gift card*

    Customer: “Now, can I put that on my [store] card?”

    Routine Trumps Common Cents

    | Pennsylvania, USA | Food & Drink, Money

    (A regular buys the same bottle of liquor every couple of days and brings in just enough money to pay for the bottle. This week, we happen to get in “special edition” bottles and put them in place of the normal ones.)

    Me: “That will be [price].”

    (The customer hands me money and I give him a $5 in change.)

    Customer: “Is this on sale or something? You gave me too much change!”

    Me: “That’s a special edition bottle we got in. It’s actually cheaper than the normal one!”

    Customer: “Well, it’s been [price] for six years! Why is it cheaper?!”

    Me: “Well, at least it’s not more expensive?”

    Customer: *muttering* “It’s been [price] for six years…”

    Me: *speechless*

    Financially Bankrupt, Circumstantially Bereft, And Substantially Boneheaded

    | South Carolina, USA | Extra Stupid, Money, School

    (I work for the financial aid department at a local tech school. A student comes in and asks about his student loans.)

    Me: “Hi, how can I help you today?”

    Student: *dismayed response* “Yeah, I want to check my student loans request.”

    Me: “Sure thing. Can I get a student ID number?”

    Student: “I ain’t got one.”

    Me: “Can I have your last and first name?”

    Student: “Yeah.”

    (There’s an awkward silence as he doesn’t say anything.)

    Me: “Sir, may I get your last and first name?”

    Student: *gives name*

    (I search for the student, but can’t find him.)

    Me: “Sir, are you a student here?”

    Student: “I ain’t got time for this! I want my money!”

    Me: “Sir, you have to be a student to get student loans.”

    Student: *shocked* “Oh, s***, really?”


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