October Theme Of The Month: Halloween!

Category: Money

Don’t Discount The Customer’s Ability To Discount, Part 4

| New Zealand | At The Checkout, Bad Behavior, Money

(My manager is serving a customer who has asked for a discount.)

Manager: “Sure, I can give you 10% off.”

Customer: “Hmm, what about 15%?”

Manager: *feeling generous* “Yeah, I suppose I could give you 15% off.”

Customer: “What about 20%?”

Manager: “20% is okay.”

Customer: “30%?”

Manager: “15%.”

Customer: “30%?”

Manager: “10%.”

Customer: “What do you mean 10%? You already said I could have 20%.”

Manager: “Which you asked for and I agreed but you upped it; you can either take the 10% now or my next offer.”

Customer: “Hmmm, I’ll take the next offer then.”

Manager: “Zero percent discount it is, then.”

Customer: “What? You can’t do that!”

Manager: “I just did.”

Getting Loony Over A Loonie

| Niagara Falls, NY, USA | Geography, Money

(The border crossing tolls between Canada and the US are $0.75 US; or $1.00 Canadian, which is a pretty fair exchange rate at the time.)

Toll Booth Operator: “Toll, please.”

Driver: *hands over a loonie — a Canadian $1 coin*

Toll Booth Operator: “Thank you; have a nice visit!”

Driver: *just sits there*

Toll Booth Operator: “Did you need something else? Customs is on the other side.”

Driver: “No, I’m waiting for my change.”

Toll Booth Operator: “You’re not due any change; you gave me a loonie.”

Driver: “Yes, but I’m American!”

I’ve Got A Good Fee-ling About This

| Worcester, MA, USA | Bad Behavior, Money

(I am the treasurer of a small church. I notice that we are paying a fee for every check we write. I thought maybe the bank might waive the fee for a church, so I call.)

Me: “Hi, my name is [My Name], and I’m with [Church]. I was wondering if the bank would waive the fee we are paying on the checks we write, being a church and all?”

Branch Manager: “Gee, I don’t know. I’ve never been asked this before. Let me call down to the main office and see what they say.”

(30 minutes later, my phone rings. It’s the branch manager, but he thinks he is calling his main office.)

Branch Manager: “Hi, this is [Branch Manager] at the Edgewood office. I just got a call from a customer asking if we ever waive the fee for checks because they are a church?”

Me: *thinking fast* “Well, policy is that they must pay, but if they ask, we waive it.”

Branch Manager: “Okay, thanks.”

(10 minutes later, the phone rings again. This time the branch manager is actually calling me.)

Branch Manager: “Hi, this is [Branch Manager]. I talked with the main office and they said we could waive the fee. I’ll adjust your next statement.”

Me: “That’s great, thank you.”

(If she questioned what had just happened, she was never going to call the main office or the customer about it.)

Their Math Education Came At A Discount

| Aurora, CO, USA | Extra Stupid, Math & Science, Money

(My work has a toilet on sale for $189.00, which is a 40% discount. Most people are very pleased with the deal and I personally have sold quite a few.)

Customer: “Why is this on sale?”

Me: “It’s just a deal that we came up with for our customers.”

Customer: “Is it damaged?”

Me: “No, sir, not at all. This is only a display model, as well. You will be getting one that is boxed.”

Customer: “What if I want this one?”

Me: “Sorry, it’s a display model. Displays are not for sale. You get one in a box, straight from the maker.”

Customer: “That is just weird.”

Me: “Well, the display model gets touched by hundreds of people. The one you get will be nice and new.”

Customer: “What about the price?”

Me: “It’s a great deal. It’s 40% off!”

Customer: “That’s it?”

Me: “Sir?

Customer: “That doesn’t seem like that great of a deal.”

Me: “Well, sir, the original price is $315, so you would be saving $126.00 on it.”

Customer: “Can I pay $126 and still get it?”

Me: “No, sir. You would still owe me over $60 dollars.”

Customer: “Why?”

Me: “Because the price is $189.”

Customer: “That doesn’t make sense. It’s $126 off so that is what I should pay. That is my offer.”

Me: “We don’t sell things by offers, sir. We sell them by the listed prices. The item is 60% off, which makes the price $189.00. It is a huge discount from the original price.”

Customer: “But I made my offer.”

Me: “Yes, but we don’t sell things by best offer. We sell things by our prices. The price is $189.00.”

Customer: *pulling out his phone and using a calculator app* “But $126 is only 40% off! So your 189.00 is way higher than what you think! So because you are wrong, I should get it at $126.”

Me: “Sir, discounts don’t work that way. You subtract the discount from the original. 315 minus 126 is 189, making it a 40% discount. To pay $126, you would be receiving a 60% discount.”

Customer: “That is not true! Give me the discount you advertised!”

Me: “That is what I am trying to do.”

Customer: “Liar!” *storms off*

Next Customer: “Was he really unhappy saving over a hundred dollars?”

Me: “Apparently, yes.”

Next Customer: “Well, I think it’s a great deal. I’ll buy two for my house, as long as you ring it up!”

Framing Herself

| New Orleans, LA, USA | At The Checkout, Money

(I work at a local craft store chain and I’m currently up at the register assisting the cashiers with the line of people. My next customer comes up with a basket of frames.)

Me: “Hello, did you find everything alright?”

Customer: “Yes, I did.” *hands me a stack of frames*

(I quickly start scanning the stack and lining them up to place into a bag when the customer stops me.)

Customer: “Hey one second… why aren’t these frames on sale?”

(I look at the frames, and from looking at the ad earlier in my shift, I know that particular type of frame is not on sale.)

Me: “I’m sorry, ma’am. That particular frame is not on sale. It’s only the [current frame] style that’s on sale.”

Customer: “No. It IS on sale. There’s a sign back there!”

(Thinking it is a common misreading of the sign on what styles are on sale, I elaborate that only certain frames are on sale.)

Customer: “No, YOU don’t understand. It’s 40% off! There’s a sign! I’ll go back there and look myself AGAIN.”

Me: *knowing exactly how this is going to go* “Yes ma’am. Would you mind showing me the sign?”

(The customer snickers to her companion and mutters how she’s going to prove she’s right, and how I should learn how to do my job. I pay no mind though. I step from behind the register and have the customer lead me to the sign just in case it was put up at the wrong time or so I can explain it.)

Customer: *points to sign in distance* “See? It’s 40% off because that says so!”

Me: “Ma’am, the sign clearly reads [store brand, current two styles on sale] and on the label of the frames over there it clearly says either of those styles on the frame. That frame you’ve got is a [store brand] float frame, and is not on sale.”

(The customer goes silent and walks up back to the register and checks out the rest of her items, no issue. When I finished checking her out I hand her, her receipt and say with a smile:)

Me: “Guess I’m not too shabby at my job.”

Customer: *turns red and storms out of the store without another word*

Page 9/158First...7891011...Last