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    Category: Money

    For Every CD, Turn, Turn, Turn

    | Portsmouth, NH, USA | Money, Musical Mayhem, Top

    Customer: “Can I put some CDs on hold?”

    Me: “Sure, just pick out what you want and we can put them behind the counter.  However, we will only hold items for 24 hours.”

    Customer: “That’s fine. I’ll be back tomorrow morning.”

    (The customer then spends about an hour picking out approximately 20 CDs.)

    Customer: “Can you tell me how much they will be?”

    (I add up the prices using a calculator.)

    Me: “The total for the CDs is $280, but with sales tax it will be around $295.”

    Customer: “Okay, that’s fine.”

    Me: “They’ll be here behind the counter until tomorrow when we close. After that time, we’ll put them back.”

    (The customer does not come back the next day. I leave the CDs behind the counter for a few more days, just in case. About two weeks later, I’m eating my lunch in the back when a coworker interrupts me.)

    Coworker: “I’m sorry to bother you, but there’s a customer out here who says you put some CDs on hold for him. I can’t seem to find them and he’s getting really mad.”

    (I go up to the register and recognize the customer. His arms are crossed and he’s tapping his foot impatiently.)

    Customer: “Yes! You were the one! Where are my CDs?”

    Me: “Sir, I told you that we could only hold them for 24 hours. That was almost two weeks ago. I even waited a few extra days before putting them back.”

    Customer: “You didn’t tell me I only had 24 hours!”

    Me: “Yes, I’m sure that I did. I tell everybody.”

    Customer: “Do you know how long it took me to find those? Now I’m going to have to do it all over again and you’re going to help me since this is your fault!”

    (We spend about 45 minutes going around the store together. The whole time, he continues to yell at me and complain that he was never told about the 24 hour rule and I’ve made him waste his time. When he says he’s done, we bring the CDs up to the counter and I ring up everything while my coworker puts them in bags.)

    Me: “Okay, the total is $293.79.”

    Customer: “What?! How the h*** could it be that much?!”

    Me: “Well, you have about 20 CDs here. That’s why it is so much. I told you the price the last time you came in.”

    Customer: “You did not! Liar! LIAR!”

    Me: “Yes, I did. I added them up on a calculator. I told you that with sales tax the total amount would be around $295.”

    Customer: “YOU DID NOT!”

    Me: “Okay… fine, but regardless the total is $293.79.”

    Customer: “I want a discount for your lousy service!”

    Me: “I’m sorry, but there will be no discount.”

    Customer: “Well, I need these CDs immediately or else I’d just walk out, but be warned that I’m going to make a complaint about you!”

    (He gives me a credit card, which is declined. He gives me another credit card, which is also declined. He wants to write a check, but our store does not accept checks for purchases over $100.)

    Customer: “I don’t have much cash! What am I going to do? Can I just write you an IOU? I’ll be back tomorrow morning with the money.”

    Me: “I’m sorry, sir, but that is not possible. My only suggestions would be to put some of the CDs back—”

    Customer: “No!”

    Me: “—or perhaps we can try to spread out the total amount over the credit cards, a check, and cash.”

    Customer: “Do that!”

    (We spend quite awhile trying smaller and smaller amounts on his credit cards, but they’re all declined. He only has $6 cash, which only leaves a check.)

    Customer: “You can take a check for the whole amount, can’t you?”

    Me: “No, I’m sorry.  Even if I wanted to, the register won’t accept check amounts over $100.”

    Customer: “Just put the whole thing in as cash!”

    Me: “I’m sorry, but I can’t do that either.”

    Customer: “How about YOU pay for them and I’ll pay you back? You OWE me at least that much!”

    Me: “That is not going happen, sir.”

    (He spends a few minutes pacing and mumbling that he needs the CDs and he doesn’t understand why I won’t work with him. Eventually, he dumps the CDs out of the bags and begins to go through them.)

    Customer: “I can’t choose! Just put them all on hold for me and I’ll be back tomorrow morning!”

    Me: “Okay, but you do understand that if you do not come back by close tomorrow, that the CDs will be put back, right?”

    Customer: “YES!”

    Me: “24 hours… tomorrow… right?”

    Customer: “YES! I’M NOT STUPID!”

    (He never came back.)

    Spread The Health

    | Portland, OR, USA | At The Checkout, Awesome Customers, Money, Top

    (I have just finished ringing up a good-sized amount of groceries—slightly over $100 worth—for a woman. A man has been waiting quietly in line behind her. When I tell her the total, the man speaks up.)

    Man: “Ma’am, I’d like to pay for this for you.”

    Woman: *surprised* “ALL of it?”

    Man: “Yes.  I’d like to pay for your entire order, if you don’t mind.”

    (Several seconds pass, as the woman blinks repeatedly.)

    Woman: “Well, certainly, if you’re willing. But… can I ask why?”

    Man: “Well, slightly over a year ago I was diagnosed with advanced neuroblastoma. They started me on aggressive chemotherapy almost that same day, and my doctor said I only had about a 30% chance of even making it to 2012. That was on August 28th of 2011. My final round of chemo was last Monday, and today they got back the results from my latest MRI: it said ‘no evidence of disease.’ So, I’m feeling very rich right now, and I’d like to spread it around.”

    (And then he paid for her groceries!)

    A Penny Saved Is A Penny Spurned

    | Freeport, ME, USA | At The Checkout, Math & Science, Money

    (I’m shopping in a store where they are currently running the following sale: Buy 1 item, get 10% off; Buy 2 items, get 20% off; and so on… all the way up to 50%. I’m buying two expensive items and realize that if I buy three cheap items as well, my total will be less then with the two items alone. I go up to the register and am second in line; the cashier is explaining the sale to a middle-aged customer.)

    Cashier #1: “If you buy three more items you can get 50% off. Why don’t you take a look at some of our cheaper items such as—”

    Customer: “Stop it right there! I only want these! That’s it!”

    Cashier #1: “Okay, but I would just like to mention that we have a sale—”

    Customer: “I told you no! If you say anything else, I’m just going to walk out and not buy anything!”

    Cashier #2: *to me* “I can help you right over here!”  

    (I go over to the other register when the customer turns to me.)

    Customer: “Don’t you hate all these add-ons? They’re always trying to get you to buy more!”

    Me: “Yes, that does happen sometimes, but the deal they’re having right now is great.”

    Customer: *under her breath* “Sucker…”

    (I ignore her comment. Almost simultaneously, both cashiers read out our respective totals.)

    Cashier #1: *to the customer* “Your total is $40.”

    Cashier #2: *to me* “Your total is $30.”

    Customer: “Wait a second!  What makes her so special?  How come I can’t get a discount?”

    Me: “Seriously?”

    Cashier #2: “Ma’am, she bought five items, so she gets 50% off of her total.”

    Cashier #1: “Yes, and since you only bought two items, your discount is 20%.”

    Customer: “Then how can I get 50% like her?”

    (The cashiers and I are grinning at each other and trying very hard not to laugh.)

    Cashier #1: “As I was trying to say before, if you buy three additional items, you will get 50% off of your total purchase.”

    Customer: “That makes absolutely no sense to me. Buy more… but less? That’s not mathematically possible!”

    (By this point I’ve paid for my things and start to walk away.)

    Customer: “I don’t know what witchcraft this is, but I don’t want any part of it! I’ll just pay for what I have!”

    In Defence Of Common Sense

    | Canada | Money, Technology, Top

    Customer: “Yeah, this phone still powers on, but the flip part of the screen has been ripped off. Can you pull the contacts off and put them on my new phone? I’m not a customer with your company though.”

    Me: “That’s okay. Well, sometimes if the device is still operational I might be able to access the contacts transfer even without the screen. I’ll try my best.”

    Customer: “I NEED these contacts. I’m desperate.”

    Me: “I understand how frustrating this is for you. We charge $15 to do the transfer. But if it doesn’t work, I wont charge you anything at all.”

    Customer: “What? You’re not going to do it for free?”

    Me: “No, sir, I have to charge a fee for my time and services.”

    Customer: “That’s bulls***! You should do it for free!”

    Me: “Right, and what do you do for a living, sir?”

    Customer: “I make fences.”

    Me: “Awesome! Is it cool if I swing by after work and get you to build me a fence for my puppy who likes to play in my backyard? Of course, I can’t pay you, so can you do it for free?”

    Customer: “What?! No! I don’t work for free.”

    Me: “Yeah, neither do I.”

    Customer: *lightbulb goes on*

    (I transferred his contacts, and yes, he paid the service charge.)

    Rage Before Beauty, Part 2

    | Maine, USA | At The Checkout, Family & Kids, Money

    (A customer in her late 60s walks up with her granddaughter, who is probably 18-20 in age.)

    Customer: “I want to return this crap!”

    Me: “Alright, ma’am, do you have your receipt?”

    Customer: “No, but you’d better take it back!”

    (I page a manager to approve a no-receipt return. It gets approved and we explain it’ll have to go on a store gift card. The customer is still angry, but the granddaughter helps us calm her down.)

    Me: “Alright, ma’am, here’s your gift card. There’s $24.83 on it.”

    (The customer snatches the card from my hands. Meanwhile, she watches the POS terminal like a hawk to see how things add up.)

    Customer: “NO, NO, NO! That was buy one, get one free!”

    Me: “Sorry, ma’am let me have someone check…”

    (As I page for someone on the floor to price check, I see a line of angry people forming behind her. We’re an insanely busy store in the summer, and it’s been a good ten minutes by this point. My coworker returns from checking the price.)

    Coworker: “It has no tag, or none near it. Where did you see buy one, get one free, ma’am?”

    Customer: “A couple weeks ago!  It was buy one, get one free!”

    Me: “Ma’am, we can’t price modify for a sale a couple weeks old.”

    Customer: “You can and you will. Let me speak to your manager!”

    (I page the manager again, and they approve the modification while giving me a “Get this crazy customer out of our store” look).

    Me: “Alright ma’am, I’ve run your gift card. That leaves $10.21 remaining on your total.”

    Customer: “I should get it free for all the hassle you people put me through here!”

    (The customer throws a 20 at me. I make change and she storms off, with the total transaction time about 16 minutes. Next up is her granddaughter, who is calm and polite. She puts her nail polish on the counter and I ring her up. Whole transaction time? 20 seconds.)

    Me: “Have a nice day!”

    Customer’s Granddaughter: “You too!”

    Customer: *to her granddaughter* “Danielle, are you FINALLY done?! What took you so long?! I swear, you young people are SO inconsiderate, like that idiot behind the counter!”

    Related:
    Rage Before Beauty

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