Not Always Right on Facebook Not Always Right on Twitter Not Always Right Unfiltered on Tumblr
Featured Story:
  • God Loves Little Girls Who Stand Up For Others
    (2,724 thumbs up)
  • October Theme Of The Month: Coupon Complications!
    Submit your story today!

    Category: Money

    Paying Fool Price, Part 2

    | Adelaide, SA, Australia | Extra Stupid, Money

    (We are in the middle of a massive stock-take sale. The store has two enormous banners at the entrance stating this, along with stands of our sale brochures. Every aisle and wall is hung with SALE posters every 2 metres, and there are red SALE balloons on every fixture. Every shelf or stand has an A3 sign on it stating the percentage of discount on that range, as well as smaller signs showing the price of individual items. Instead of our usual business wear, the staff are all wearing red shirts which have the company logo and SALE written on them, plus name badges. It’s quiet for a moment, so I am filling an empty shelf with stock from a trolley.)

    Customer: “Do you work here?”

    Me: *laughs* “Yeah, I do.”

    (She doesn’t even seem to take in my company shirt and apron, name badge or the fact that I’m doing stock work. She just seems mildly surprised.)

    Customer: “Oh, I wasn’t sure.” *picks up an egg poacher* “Is this on special?”

    Me: “Yes, everything is on special today. We’ve got 40% off cookware at the moment.”

    Customer: “Are you sure it’s on sale?”

    Me: “Yes, I’m quite sure there’s a sale on.”

    (I laugh, but she is just staring at me strangely.)

    Me: “The sign on top of the shelf says 40% off all cookware, and the little sign in front of the poacher says the egg Poacher now [price]. So it’s [price].”

    Customer: “I need to know the exact price. Go and check it for me.”

    Me: “Okay, well, the girls on the register can scan it for you to confirm the price before you purchase.”

    Customer: “No. I want you to check now.”

    (Giving in, I go right down the front, scan it, and not surprisingly, it comes up at the exact same price as I told her.)

    Me: “It came up [price].”

    Customer: “Oh, so it is on sale! I’ll just tell my sister!” *takes out phone* “Cheryl! They have a sale on!”

    (I ran into ‘Cheryl’ later. You’ll never guess what kind of questions she asked me.)

    Related:
    Paying Fool Price

    Cash-Back-And-Forth

    | Lincolnshire, England, UK | Money

    (Whenever a customer asks for cash-back, I always repeat the amount back to them just to make sure I have heard correctly.)

    Customer: “Can I have £30?”

    Me: “That’s £30?”

    Customer: “No, £30.”

    Me: “Yes, £30 cash-back?”

    Customer: “No, I want £30.”

    Me: “Yes, that’s what I said, £30 cash-back.

    Customer: “Look, do you do cash-back?”

    Me: “Yes.”

    Customer: “Well, can I have £30?”

    Faith Renewed In The Drive-Thru

    | Columbia, PA, USA | Awesome Customers, Food & Drink, Money, Top

    (A customer comes in, and once she makes it clear that she doesn’t want to order anything, I’m expecting a complaint.)

    Customer: “I know this is going to sound strange, but just hear me out. I went through the drive-thru this morning and they put a burrito in my bag that I didn’t pay for. I would like to pay for that now.”

    Me: “You… came back here to pay for something that you got, but didn’t order?”

    Customer: “Yes!” *beams*

    Me: *flustered and a little confused, I ring up the burrito* “That will be $1.06.”

    (The customer hands me the money happily and goes on her way. For me, this was an incredible show of honesty. Lady, wherever you are, thank you for restoring my faith in humanity.)

    The Downers Of Up-Selling

    | Canada | Money, Spouses & Partners, Top

    (At the ferry terminal where I work, we have a discount card. When loaded with money, it will give you a substantial discount when customers use it to pay for a ticket.  I don’t usually mention it because all the local commuters know about it, but when they are paying for 4 or more people at a time, it is actually cheaper to buy the card than to pay the usual price.)

    Me: “Hello! How many of you are traveling today?”

    Customer: “Five of us and the car.”

    Me: Great! Hey, would you like to save some money today? We have this card and—”

    Customer: ”No! No card! Don’t sell me anything!”

    Me: “I understand, sir. But if you load $95 on this card, it’s actually cheaper than the $120 dollars I will be charging you normally. You see it’s a discount card and-”

    Customer: “No! I said no! Don’t you people listen? Always trying to sell me crap. Just give me a ticket!”

    Me: “Okay then. That will be $120 instead of the $95 for a ticket. No problem.”

    Customer’s Wife: “What?!” *smacks husband’s arm and glares* “Will you listen to her?”

    Customer: *sheepishly* “Oh… uh… wait. Maybe we will take that card thing.”

    Me: “Right away, sir…” 

    Taking Charge Of The Charge

    | MA, USA | Extra Stupid, Money

    (My coworker is speaking with a customer about her bill.)

    Customer: “There is no reason why my bill is $250 this month. I can’t afford that, and I can’t have my phone turned off, you need to explain this to me. My bill should be $90.”

    Coworker: *addresses customer by name* “You come in here every month about your bill being high, and I explain it to you every month.”

    Customer: “Well explain it to me again.”

    Coworker: “You have a plan for X minutes and you exceeded those minutes by Y amount of minutes, causing the $160 worth of overages. What I can do is give you Plan Z which covers all of the minutes you use, and your monthly bill would be $120 every month. I can even backdate it to cover this bill.”

    Customer: “And I told you last month, I can’t change my f***ing plan to $120, because I can’t f***ing afford my bill to be over $100 each f***ing month!”

    (My manager hears the commotion and comes over.)

    Manager: “I couldn’t help but hear your language, and while I appreciate that you are frustrated, I am going to have to ask you to clean up your language while you are here. Maybe I can help… what is making you so upset?”

    Customer: “My bill is too expensive every month, and I try to get it fixed every month and he…” *points at coworker* “…never helps me!”

    Manager: “Let me take a look.” *looks over account* “I see that you have some overage charges in here.”

    Customer: “Yes. My bill should only be $90.”

    Manager: “There’s an easy solution that would make it so that you wouldn’t have to pay $250 every month. If you change to Plan Z, it would cover all the minutes you use, and you would be saving $130 each month by only paying $120 instead of $250.”

    Customer: “F*** you!”

    (The customer storms out of the store.)

    Page 85/123First...8384858687...Last