Category: Money

Handling Change Well

| Cork, Ireland | Criminal/Illegal, Liars & Scammers, Money, Theme Of The Month

(A well-dressed, middle-aged man comes up to me with a friendly smile.)

Customer: “Excuse me, I’m sorry to be a bother. Could I possibly get change from you?”

Me: “Okay, come up to the till. I’ll help you out.”

Customer: “Thank you so much.”

(He hands me three €20 note.)

Customer: “If I could get a €50 note and a €10 note out of this, it’d be really helpful.”

(I take the three €20 notes, and hand him back the change.)

Customer: “Thanks. Sorry, but could I ask one more favor? Could I just get two €1 coins for this?”

(He hands me a €2 coin. I am feeling slightly suspicious now. I turn back to the till, take out the two one-euro coins, and hand them to the man. He doesn’t move.)

Me: “Is there something else?”

Customer: “You never gave me the €50 note.”

Me: “I’m pretty sure I did.”

Customer: “No, you definitely didn’t.”

Me: “Sir, I’m not giving you any more money. If you would like, you can come back during closing. If we’re €50 over the end of day report, I will be happy to rectify my mistake. However, I’m absolutely positive I did not make one.”

Customer: “Are you, really? This is ridiculous. You did not give me the money!”

Me: “I think I did.”

Customer: “You couldn’t have made a mistake? How are you so sure?”

Me: “Because the corner of the €50 note I gave you is sticking out of your sleeve.”

(Turns out he had done it to all the other shops on the street, and successfully conned two.)

Judge A Sandwich On Its Filling

| New York, NY, USA | Awesome Customers, Food & Drink, Money

(A young girl that is about 14 years old walks in. She gets some looks from our other patrons, as she has bright purple hair, multiple piercings, a leather jacket, and ripped jeans. It is freezing outside and she has a scowl on her face that makes me nervous.)

Me: “Hello, welcome to [coffee shop]. How may I help you?”

Young Girl: “I’ll take five of the largest black coffees you have, and ten of your ham and cheese sandwiches.”

Me: “Okay, will that be all?”

Young Girl: “Yeah.”

Me: “Your total is [price].”

(To my surprise, she pulls out a $100 bill. I am suspicious, and I check to make sure it’s real. It checks out, and I give her a bag with her sandwiches.)

Me: “Here is your change. Your coffee will be ready in a moment.”

(I keep an eye on her as she stands around glaring at anyone who looks at her. I see her looking at the tip jar. When I hand her the coffees, she asks me about it.)

Young Girl: “Your tip jar says that the money goes to you guys. Are any of you in college?”

Me: “Yes, I’m going to Rochester Institute of Technology. A few others are in college as well.”

Young Girl: “Good for you.”

(She pulls out the change I gave her and a few more $20 dollar bills. She crams then in the jar and salutes me jokingly before walking out. I am stunned, and chase after her. I find her on the street corner talking to some homeless people and handing out the sandwiches and coffee.)

Me: “Excuse me!”

Young Girl: “I’m sorry, did I forget something?”

Me: “No, but you just tipped us over $100 dollars. You’re also giving away a lot of food.”

Young Girl: “Yeah, my dad is crazy rich. I feel like I can do more if I actually interact with people instead of signing a check to a charity. Every Friday I gather anyone I see who needs a good meal, and buy it for them.” *she smiles brightly* “I may be young, but I can make a difference. I usually hand out flyers for homeless shelters or soup kitchens, too.”

(Without another word, she walks off silently. I didn’t stop smiling for the rest of the week. It goes to show you that appearances aren’t everything!)

It’s Going To Be A Tough Quarter

| Fort Wayne, IN, USA | Crazy Requests, Money

Customer: “Can you help me put packing tape on this box so I can ship it?”

Me: “Of course.”

(I help her seal the box, which is full of nice clothes. Then I put the box’s measurements in and show her the prices.)

Me: “Looks like your cheapest bet will be through USPS at [price].”

Customer: “What about this option?”

(She points at a USPS option that is about 25 cents cheaper than what I offered.)

Me: “That’s the Media Mail rate. It only applies if you’re shipping books or CDs.”

Customer: “Well, I’m shipping books.”

Me: “No, I saw the contents of your package when I sealed it. You’re not shipping books or CDs, so I can’t give you the media rate.”

Customer: “But I want the cheaper price.”

Me: “It’s only a difference of 25 cents. It isn’t that big a difference, is it?”

Customer: “Can’t you, like, just say that I’m shipping books?”

Me: “You’re asking me to lie and put my job at risk just to save you a quarter?”

Customer: “Yes! God! Is that too much to ask to save me some money?”

Small Change Can Make The Difference

| Boston, MA, USA | Awesome Customers, Money, Pets & Animals, Theme Of The Month

(During the month of February, my clinic has a special where our rabies vaccine is a much lower price than we would normally have it. I have just dealt with an extremely rude customer, and am prepared for the worst.)

Me: “Hello again, sir. Was there a problem with anything?”

Customer: “Did I get a three-year rabies vaccine?”

Me: “Yup, you did, sir. It shows how long it’s good for right there.”

(I show him the paperwork.)

Customer: “Okay, so… Why did you only charge me $8?”

(The customer pulls his change out of his pocket.)

Me: “Oh, that’s because this month we have a discount!”

Customer: “What? Really? That explains why it’s so busy. I was ready to give you back the change you gave me. Thanks!”

(I had to tell everyone I was working with what happened. To this day, thinking about him during a rough shift brings a smile to my face.)

Enabled By Kindness

| Estes Park, CO, USA | Awesome Customers, Money

(I am a seasonal employee in the Arts and Crafts centre in summer camp in Colorado. I am teaching silk painting, and there is one older, slightly disabled lady that neither of my coworkers could put up with. I help her every day and treat her just the same. It is the end of the last day of her working on her project.)

Lady: *to me* “Can I talk to you?”

Me: “Sure.” *heads over*

Lady: *discreetly presses $5 into my hand* “I know I can be difficult to work with, and you’ve been so nice and so understanding, and made me feel like I was a real artist. You deserve something nice. Go buy a good burger for dinner.”

(I blink and try to hand her money back.)

Me: “I really can’t, ma’am.”

Lady: “Oh, who cares, you deserve it!”

(She came back several days later to give me $5 more! She made my entire summer. I never ended up spending that $10. I have it saved as a memory of one of the nicest customers I’d ever had!)

Page 84/136First...8283848586...Last