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    Category: Money

    Rage Before Beauty, Part 2

    | Maine, USA | At The Checkout, Family & Kids, Money

    (A customer in her late 60s walks up with her granddaughter, who is probably 18-20 in age.)

    Customer: “I want to return this crap!”

    Me: “Alright, ma’am, do you have your receipt?”

    Customer: “No, but you’d better take it back!”

    (I page a manager to approve a no-receipt return. It gets approved and we explain it’ll have to go on a store gift card. The customer is still angry, but the granddaughter helps us calm her down.)

    Me: “Alright, ma’am, here’s your gift card. There’s $24.83 on it.”

    (The customer snatches the card from my hands. Meanwhile, she watches the POS terminal like a hawk to see how things add up.)

    Customer: “NO, NO, NO! That was buy one, get one free!”

    Me: “Sorry, ma’am let me have someone check…”

    (As I page for someone on the floor to price check, I see a line of angry people forming behind her. We’re an insanely busy store in the summer, and it’s been a good ten minutes by this point. My coworker returns from checking the price.)

    Coworker: “It has no tag, or none near it. Where did you see buy one, get one free, ma’am?”

    Customer: “A couple weeks ago!  It was buy one, get one free!”

    Me: “Ma’am, we can’t price modify for a sale a couple weeks old.”

    Customer: “You can and you will. Let me speak to your manager!”

    (I page the manager again, and they approve the modification while giving me a “Get this crazy customer out of our store” look).

    Me: “Alright ma’am, I’ve run your gift card. That leaves $10.21 remaining on your total.”

    Customer: “I should get it free for all the hassle you people put me through here!”

    (The customer throws a 20 at me. I make change and she storms off, with the total transaction time about 16 minutes. Next up is her granddaughter, who is calm and polite. She puts her nail polish on the counter and I ring her up. Whole transaction time? 20 seconds.)

    Me: “Have a nice day!”

    Customer’s Granddaughter: “You too!”

    Customer: *to her granddaughter* “Danielle, are you FINALLY done?! What took you so long?! I swear, you young people are SO inconsiderate, like that idiot behind the counter!”

    Related:
    Rage Before Beauty

    Some Things Just Don’t Add Up, Part 8

    | Somerville, MA, USA | Extra Stupid, Food & Drink, Math & Science, Money

    Customer: “Can I get two pounds of potato salad? The one on sale.”

    Me: “Sure thing!”

    (At our store, the salad containers come in three sizes. The largest one holds roughly two pounds of salad. I fill the large container for the her and it weighs slightly over two pounds. I print out the price label.)

    Customer: “Wait a second, you are ripping me off!”

    Me: “I’m sorry?”

    Customer: “How the h*** can it be over 6 dollars? It’s on sale!”

    Me: “Ma’am, the salad is $2.99 a pound on sale. It’s slightly over two pounds, so that’s why it’s more than six dollars. Would you like me to take some salad out?”

    Customer: “Bulls***! It’s only $2.99 a pound. That’s just over two dollars a pound. How can it be that much?”

    Me: “Ma’am, ma’am… please, hear me out. It’s $2.99, right? That’s almost $3. If you add 3 and 3 together…”

    Customer: “Do I look stupid to you? You add $2.99 and $2.99…”

    (Suddenly, there is a look of realization in her eyes. She takes the salad from the counter and briskly turns away without saying another word.)

    Related:
    Some Things Just Don’t Add Up, Part 7
    Some Things Just Don’t Add Up, Part 6
    Some Things Just Don’t Add Up, Part 5
    Some Things Just Don’t Add Up, Part 4
    Some Things Just Don’t Add Up, Part 3
    Some Things Just Don’t Add Up, Part 2
    Some Things Just Don’t Add Up

    Paying Fool Price

    | NY, USA | Extra Stupid, Math & Science, Money

    Me: “…and your total comes to $10.28.”

    Customer: “No, it doesn’t. I bought two shirts.”

    Me: “Yes, ma’am, but today is a buy 1, get 1 free sale on all women’s apparel.”

    Customer: “Is this some sort of scheme? Because I’m not gonna pay unless I pay for both! I ain’t falling for no scheme!”

    Me: “Miss, I can assure you that today is a a buy 1, get 1 free sale.”

    Customer: *throws down a $20 and a $1 and storms out of the store*

    In God We Tax

    | Pasadena, CA, USA | Money, Religion

    (An elderly customer in a Catholic priest’s cassock with a thick Irish accent comes into our bookstore. I add up his purchases and hand him a receipt. He looks over it, but hands it back to me.)

    Customer: “There’s been a mistake. I don’t pay sales tax.”

    Me: “Oh, I’m sorry, sir. Can I see your resale card?”

    Customer: “I don’t have one of those. These items are for myself.”

    Me: “Well, then, I’m afraid you have to pay sales tax. Everyone pays sales tax unless they have a resale card.”

    Customer: “You’re mistaken. Priests don’t pay sales tax.”

    Me: “Maybe not in Ireland, but they do in the US.”

    Customer: “…And that’s why this country is completely uncivilized!” *leaves*

    It Pays To Be Patient, Part 4

    | MA, USA | At The Checkout, Money

    (I work in a medical uniform store. The first customer of the day comes into our store with her father; she’s making a big return on several different items. Instead of doing an even exchange, she picks out different clothes as well as adding a watch that wasn’t originally with the purchase. I’ve rung everything through and the new total is five or six dollars above $100. This is important, as the place she works at gives her a $100 allowance at our store.)

    Customer: “Are you sure the price is right?”

    Me: “Yes, ma’am, one of the tops rang up above price, but I knocked it down to the ticketed price for you.”

    Customer: “What about the money from my return?”

    Me: “It was taken out of what you were buying already. [Price] is what’s left over after the return money has been taken out.”

    Customer: “That’s still not right. I took a cheaper pair of shoes to afford the watch.”

    Me: “Let me show you how this breaks down…”

    (I take out the register calculator and add up her returns for her. I then add up her purchases total, which comes out bigger than the returns. She makes me repeat this another time. Meanwhile a line is starting to form with other customers; it’s a small store and I’m the only register open. She decides to switch tactics.)

    Customer: “I think I was overcharged when I first bought the clothes. The tag and the charge on the receipt don’t match, see?”

    (She holds out the original receipt and makes me recalculate everything again. Sure enough, she hasn’t been overcharged on anything. As the line is growing longer, she switches tactics again.)

    Customer: “I get a discount for working at [hospital] right?”

    Me: “Normally, yes, but that’s only for full priced items. All of yours are already on sale. I can’t compound discounts.”

    Customer: “But I work at [hospital]! You should give me the discount!”

    Me: “Ma’am, store policy says I cannot put a hospital discount on something that is already discounted.”

    Customer: “The girl who rang me up the first time did!”

    Me: “Ma’am, we just went through the receipt. Nowhere were you given a hospital discount when the item was already on sale. And, regardless, that was her and this is me; store policy says I cannot compound the discount.”

    (The customer opens her mouth to try again, but thankfully her father, who has been patiently waiting along with the other customers in line, intervenes.)

    Customer’s Father: “She has given you all the discounts she can. Here, I will pay for it.”

    (He hands me the money, I finish the transaction, and they leave. The next customer in line steps up and I thank her for waiting.)

    Next Customer: “You have a lot of patience, young lady! I would have kicked her out of the store a long time ago.”

    Related:
    It Pays To Be Patient, Part 3
    It Pays To Be Patient, Part 2
    It Pays To Be Patient

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