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    Category: Money

    Fuel-Good Moments

    | PEI, Canada | At The Checkout, Awesome Customers, Money

    (I am working overnight at a gas station when a lady comes in looking very stressed out.)

    Me: “Hi, how are you?”

    Customer: “I’ve been better. I need gas and I’m hoping my cards work.”

    (She places two credit cards and a debit card on the counter.)

    Me: *looking at the cards* “You had $20 on pump 3, right?”

    Customer: “Yes.”

    (At this point, I pull my wallet out and pay for her gas.)

    Customer: *tearing up* “Why did you do that?”

    Me: “I’ve been in your shoes and it sucks, so I like to help out whenever I can.”

    Customer: *struggling to hold back tears* “Thank you so so much. I promise to pay you back!”

    Me: “Don’t worry about it, please enjoy the rest of your evening!”

    (A few days later she came back in trying her hardest for me to take the money, but I wouldn’t. She comes in every night talk to me, so I made a new friend!)

    Auctions Speak Louder Than Words

    | Nottingham, England, UK | Language & Words, Money

    Me: “Hi, you’ve reached [me] at [company]. How can I help you?”

    Customer: “Yes, I sent my item back because I didn’t want it, and now you’re refusing to give me a refund.”

    (I take the customer’s order number and details and see what our system says.)

    Me: “According to our system, we received your item back on [date] and the refund should have been automatic.”

    Customer: “Well, I haven’t got it, and I got an email today telling me you were going to auction my refund!”

    Me: “I’m sorry, what?”

    Customer: “I can’t believe you can’t even do a simple refund! How stupid are you? I’ve shopped with you for a very long time, but I never will again! How dare you auction my things?”

    (The customer goes on like this for a few minutes, accusing the company of stealing her money and me of being too stupid to help her. Once she stops, I get a chance to reply.)

    Me: “Okay. Might the e-mail say we’re actioning your refund”?”

    Customer: *hangs up*

    Fare The Horde

    | Seattle, WA, USA | Awesome Customers, Criminal/Illegal, Money, Top, Transportation

    (On my Seattle bus, a passenger tries to slip in through the back door and sneak to a seat without paying.)

    Bus Driver: “Please come up and pay, sir.”

    Fare-evading Passenger: *smirks and ignores him*

    Bus Driver: “Sir, please come up and pay.”

    Fare-evading Passenger: *continues ignoring him*

    (Fed up, I intervene.)

    Me: “That’s you, bro.”

    Fare-evading Passenger: *smirks again*

    (I wait a few seconds before I get up, walk over, and pull out one of his ear-buds.)

    Me:Look. I got three hours of sleep last night, I’m having a bad morning, and you are not going to make me late for work. Get your self-entitled a** up there and pay your d*** fare!”

    Fare-evading Passenger: *slinks up to the front of the bus and pays*

    (Note that I’m wearing a t-shirt with “Thrall” from World of Warcraft. Another passenger at the front notices and shouts back towards me…)

    Another Passenger: “FOR THE HORDE!”

    H2-Woah, Part 2

    | London, UK | Bizarre, Money

    Me: “Hey, what can I get you?”

    Customer: “I would like two bottles of water, please.”

    (I give the water to the customer.)

    Me: “That’s £5 please.”

    Customer: “Excuse me? How much?”

    Me: “£2.50 each, so £5.”

    Customer: “That’s disgusting. How do you get away with charging that much for water? I am only willing to pay 50p for both as it’s only bottled tap water.”

    Me: “It’s not tap water; it’s mineral water. Tap water is free if you want it.”

    (The customer hands me £10.)

    Customer: “I expect £9.50 change as I’m not paying that much.”

    (I hand the customer £5 change.)

    Me: “No, it’s £5 change.”

    Customer: “I’m just f***ing with you. You’re just so beautiful I thought you deserved some abuse!”

    Related:
    H2-Woah

    Long-Handed Short-Change

    | UK | At The Checkout, Math & Science, Money

    (I have been working for almost 14 hours straight, and have had several difficult customers throughout the day. A customer approaches the counter and places a 4-pack of beer on the counter. I scan it through.)

    Me: “Okay, that will be £5.54, please.”

    (The customer hands over £10.)

    Me: “Okay, so that’s £4.46 change.”

    Customer: “Thank you. Oh wait, this is on offer. It’s only meant to be £4.49.”

    (I check the shelf, and it is indeed meant to be £4.49.)

    Me: “Sorry about that, I’ll just refund your money then charge through the correct price.”

    (I do this. The man now has 2 piles of money. One of £5.54, and one of £4.46. A total of £10. I take £4.49 from the £5.54 pile and put it in the till. This leaves him with £5.51 in two piles. One pile of £4.46 and the other of £1.05.)

    Customer: “Is that us straight now?”

    Me: “Yes. Were fine.”

    Customer: “No! That money there is yours!” *points at the £1.05* “It needs to go in your till. Then you need to give me £1.05 from the till.”

    Me: “Erm… what?”

    Customer: “You’ve f***** up! That money is yours. Put it in the till then give me an extra £1.05!”

    Me: “You want me to put £1.05 in the till. Then take £1.05 out of the till?”

    Customer: “Yes that’s your money.” *points at the £1.05 on the counter* “Put it in the till, then give me £1.05.”

    Me: “Erm… okay?”

    (I do this and the man leaves the shop. I turn to look at my supervisor, who has tears of laughter streaming down his face.)

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