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    Category: Money

    All You Can Eat, Not You Can Eat All

    | MI, USA | Food & Drink, Money

    (I work in a buffet restaurant, mostly serving pizza. The customers pay at the register when they come in.)

    Customer: “Can I get a to-go box for my leftovers?”

    Me: “Well, you have to pay extra for anything you want to take with you.”

    Customer: “Why? I already paid at the door when I came in so this is my pizza on the table. Why do I have to pay more for it?”

    Me: “Because the buffet price is only for what you eat here. We can’t afford for people to eat here and take food home with them for another meal.”

    Customer: “I’m not stealing if that’s what you’re trying to say!”

    Me: “Ma’am, are you full? Are you finished eating?”

    Customer: “Yes!”

    Me: “Then you have had all you can eat. That’s all you paid for.”

    Trying To Inspire Change

    | Europe | Money

    (At our gas station, you can either fill first and pay with cash inside, or use a credit card at the pumps. A customer stomps into the station and glares at me.)

    Me: “Hi!”

    Customer: *glaring continues*

    (I assume he is there to pay for his gas. It happens all the time that the customers expect me to know this without them saying anything.)

    Me: “How can I help you today?”

    Customer: *still glaring*

    Me: “Alright, pump 5, is it? That will be $23.50, please.”

    (The customer sighs loudly, whips out his wallet, and begins to furiously go through his cash. He then throws a 20 at me before finally speaking.)

    Customer: “Well, I don’t have that much!”

    Me: “Oh, do you happen to have a credit card perhaps?”

    Customer: “NO!”

    (For a few seconds we stand there staring at one another. I can tell that this situation won’t get any better.)

    Me: “…You know what, I’ll just pay the rest for you.”

    Customer: *turns and stomps out in a huff*

    Me: “YOU ARE VERY WELCOME, SIR!”

    A Sad Sign Of The Times

    | SK, Canada | Money, Top, Transportation

    (At the gas station where I work, all electronic payment methods are currently offline. To combat this, we have numerous 8×11 signs that say “DEBIT AND CREDIT DOWN! CASH ONLY PLEASE!” A customer comes in to pay for gas and pulls out his credit card.)

    Me: “Sorry, that card isn’t going to work. Our debit and credit systems are down.”

    Customer: “Well why aren’t there any signs telling me this?”

    Me: “There are three signs on every gas pump, including the one you were on. There are four on the door you opened to get in here. There are two on the counter that you currently have your hands on, and there are four more on the glass window I’m currently talking to you through.”

    (The customer goes silent, realizing that he’s just missed seeing 13 signs. This happens five more times in the next 20 minutes with other customers, so I’m forced to resort to going on the intercom with every gas customer after that. Before allowing them to get fuel, I ask if they are paying with cash, with an alarming number of people all saying ‘No’, with one notable exception.)

    Me: *over the intercom* “Pump number 4, are you paying with cash?”

    Customer: “Yes, I can read the signs all over the pumps.” *laughs*

    Me: “Ha ha, nice! Apparently most people can’t. ”

    Customer: “Oh, I know. I’ve worked with the public before. I get scared sharing the road with these people!”

    Fuel-Good Moments

    | PEI, Canada | At The Checkout, Awesome Customers, Money

    (I am working overnight at a gas station when a lady comes in looking very stressed out.)

    Me: “Hi, how are you?”

    Customer: “I’ve been better. I need gas and I’m hoping my cards work.”

    (She places two credit cards and a debit card on the counter.)

    Me: *looking at the cards* “You had $20 on pump 3, right?”

    Customer: “Yes.”

    (At this point, I pull my wallet out and pay for her gas.)

    Customer: *tearing up* “Why did you do that?”

    Me: “I’ve been in your shoes and it sucks, so I like to help out whenever I can.”

    Customer: *struggling to hold back tears* “Thank you so so much. I promise to pay you back!”

    Me: “Don’t worry about it, please enjoy the rest of your evening!”

    (A few days later she came back in trying her hardest for me to take the money, but I wouldn’t. She comes in every night talk to me, so I made a new friend!)

    Auctions Speak Louder Than Words

    | Nottingham, England, UK | Language & Words, Money

    Me: “Hi, you’ve reached [me] at [company]. How can I help you?”

    Customer: “Yes, I sent my item back because I didn’t want it, and now you’re refusing to give me a refund.”

    (I take the customer’s order number and details and see what our system says.)

    Me: “According to our system, we received your item back on [date] and the refund should have been automatic.”

    Customer: “Well, I haven’t got it, and I got an email today telling me you were going to auction my refund!”

    Me: “I’m sorry, what?”

    Customer: “I can’t believe you can’t even do a simple refund! How stupid are you? I’ve shopped with you for a very long time, but I never will again! How dare you auction my things?”

    (The customer goes on like this for a few minutes, accusing the company of stealing her money and me of being too stupid to help her. Once she stops, I get a chance to reply.)

    Me: “Okay. Might the e-mail say we’re actioning your refund”?”

    Customer: *hangs up*

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