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    Category: Money

    The Schadenfreude Sale

    | Seattle, WA, USA | Money

    (It is during the middle of a renovation at my work, but we have stayed open during the remodel. This makes for some bad organization and mistakes concerning where certain items go.)

    (My coworker rings up a seemingly nice woman for an obviously expensive looking item for scrap-booking.)

    Coworker: “You’re total is [amount].”

    Customer: “Um, that isn’t right. I got this from the $1 sale bin.”

    Coworker: “I am so sorry. See we are going through a renovation. This item must be put there by mistake.”

    Customer: “Well it was there, so I should get it for a dollar.”

    (My coworker gets our manager.)

    Manager: “Yes, I am sorry ma’am, but unfortunately, we cannot give you this expensive of an item for a dollar.”

    Customer: “BUT IT WAS IN THE SALE BIN!”

    Manager: “I realize that. But we are all human and mistakes happen. If you would like to purchase it for full price that would be fine.”

    (The customer makes a huge scene and yells obscenities at both the manager and co-worker. Oddly enough, she decides to buy the item anyway.)

    Coworker: *perfectly normal, non-emotional voice* “Okay, that’ll be [amount].”

    Customer: “WELL DON’T ACT SO HAPPY ABOUT IT! YOU FORCED ME TO BUY IT!” *leaves in a huff*

    Less Is More, More Or Less, Part 4

    | Baltimore, MD, USA | At The Checkout, Extra Stupid, Money

    (I work in a large office supplies store that gives customers rewards coupons that act as a certain cash amount that can be spent on anything. We often send out separate coupons that expire on a Saturday, as that is when our sales change. This happens as I am working as a cashier on a closing shift on Saturday.)

    Me: “Hi, did you find everything you were looking for?”

    Customer: “Yeah, I think this is all I need.”

    (He hands me his rewards coupons, along with another coupon for $5 off a $25 purchase.)

    Me: “Oh, it looks like you’re not quite at $25, with only $17 worth of stuff. But your rewards coupons would take you down to around $3, so you’re fine!”

    Customer: “What? But I really wanted to use this $5 coupon. It expires today!”

    Me: “Well, you don’t have to use it, but I guess it’s up to you if you want to spend more money.”

    (The customer picks up all his things with a huff and walks away to look for more things. He returns almost 20 minutes later with many more things; one of the items alone is $40.)

    Me: “So, I guess you found more stuff?”

    Customer: “Yeah, this is how you get us to spend more money, huh? You give us these coupons that expire to force us to buy more at a time!”

    (Even with his coupons the guy spent around $30, ten times more than he would have spent originally!)

    Related:
    Less Is More, More Or Less, Part 3

    Cut Price Cut-Throats

    | MI, USA | Bad Behavior, Liars & Scammers, Money, Pets & Animals, Theme Of The Month

    (It is standard grooming salon policy to make sure the customer is completely satisfied with their dog’s haircut before they leave. If not, we will fix what we can. I am returning a dog to its owner.)

    Me: “Here he is, ma’am! Are you happy with the haircut?”

    Customer: *examining dog* “Hmm… well… he looks okay except for the hair above his eyes is still a little too long.”

    Me: “Oh, I’m sorry about that. Would you like me to trim it a bit more? It’ll only take a minute.”

    Customer: “No!”

    Me: “Okay then, if you’re sure, that will be [price].”

    Customer: “But that’s full price! You can’t charge me full price, because the hair above his eyes is too long!”

    Me: “I’m sorry, ma’am, but I offered to trim it for you. I can still do that; it’ll just take a minute.”

    Customer: “No!”

    Me: “Well then, it’ll be the same price I just told you.”

    Customer: “But that isn’t fair! The hair above his eyes is still too long! I want a discount!”

    Me: “Ma’am, I’ve offered to fix the hair above his eyes for you, but you’ve refused. I cannot give you a discount for something that I am willing and able to fix right here and now.”

    Customer: “Well, did I say too long? I meant it was too short! It’s too short! You can’t fix that now, can you!? I want a discount!”

    (She proceeded to throw a tantrum for the next ten minutes and only paid up and left when I threatened to call the police on her. Needless to say, she and her dog are no longer welcome back.)

    A Good Idea On Paper

    | State College, PA, USA | Awesome Customers, Awesome Workers, Family & Kids, Food & Drink, Money

    (I have the opening shift at a well-known steak chain. It’s a weekday and typically pretty slow to start off. I get my first table: an older man and his grandson. I leave to get their drink orders, and come back to see the boy wearing origami boots on his fingers made out of $1 bills.)

    Me: “That’s some pretty fly kicks you got there. Did you make them yourself?”

    Boy: “My pap just made them for me! We’re learning about origami in art class, and he showed me how to make shoes so I can impress my teacher.”

    Man: “Don’t expect her to just hand out dollar bills so you can show everyone.” *chuckles*

    Boy: “Pap, show me another!”

    Man: “That’s the only one I know.”

    Me: “That’s a pretty neat trick! I need to learn how to do that when I give people their change. Hey, I know how to make a paper frog; want me to show you? It hops and everything. We used to race note card frogs in middle school.”

    (The boy gets wide-eyed and nods his head yes.)

    Man: “A frog you say? Let’s see it!”

    (The man pulls out another dollar from his wallet. I fashion it into a frog. It hops just enough to make the boy get really excited.)

    Boy: “No way! How did you do that?”

    (They are still my only table at this point, so I take the time to sit down, and teach the boy how to do that, who thinks it’s the coolest thing. They finish up their meals, pay their check, and leave the restaurant. I notice they tip me very well on their card. However, when I get back to clean up their table, there are 10 little boots sitting by the man’s plate made from various dollar bills along with a note.)

    Note: “We thought you needed some fly kicks, so here’s one for each finger.”

    (I unravel the bills to discover an additional $36. It was a great start to my shift!)

    A Penny For Your Loud Thoughts

    | Charlotte, NC, USA | Awesome Customers, Bad Behavior, Extra Stupid, Money, Theme Of The Month

    (The place where I work offers ‘extended protection’ plans for select items. The plans are typically 10% the cost of the item, meaning if the item is $19.99, the plan costs $1.99. Because of this, I often just round up to the next whole dollar amount when citing the price of the item, then point out it’s a penny less if they opt to purchase it. It’s never been an issue before now. The customer is a middle-aged woman who has been very pleasant, thus far.)

    Me: “It looks as though this item comes with the option of an extended protection plan, beyond that of the manufacturer’s warranty. It only costs $3 and gives you another year in case anything goes wrong.”

    Customer: “Sure!”

    Me: “Okay!” *adds the plan* “Also, it actually only costs $2.99, so you—”

    Customer: *suddenly angry* “What? F*** you! No! I don’t want it! Never mind!”

    Me: “…um, okay? But, so you’re aware, that’s less than what I said it would—”

    Customer: “You! You said it would cost $3! YOU LIED JUST TO GET MY MONEY!” *jabs her finger towards my chest*

    Me: “I promise you, ma’am, that wasn’t—”

    Customer: “Shut the h*** up! I said no! You are trying to charge me more than what you said it would cost!”

    (At this point, the customer standing behind her speaks up. She is a regular, and just celebrated her 87th birthday the week prior.)

    Regular Customer: “Oh, for the love of Pete, you idiot! $2.99 is less than $3, not more! She just saved you a penny! And shame on you, standing here, screaming at her like this! What would your mother think? Now you apologize to this girl, buy the d*** plan, and get out of line! I’m missing my shows because of your shenanigans!”

    (At this point, the other customer shuts up, pays for her items, and slinks off without another word.)

    Me: *awestruck* “Thank you, for that. That was amazing.”

    Regular Customer: *pats my hand and smiles* “It was nothing, dear. Honestly! No respect. That’s what’s wrong with people today!”

    (I told my manager about the incident some hours later. The next time the regular came into the store? There was a $50 gift card waiting for her, as thanks from all of us.)

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