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    Category: Money

    Closed Store, Open Kindness

    | NC, USA | At The Checkout, Awesome Customers, Money

    (We close in five minutes and since it has been a slow night, my coworker and I have turned off the lights in the cases and wrapped the pastries. A customer walks in and my coworker turns on the lights in the cases.)

    Customer: “Are you closed?”

    Me: “No, sir. We close in just a few minutes.”

    Customer: “Oh! I’m so sorry. I just need to pick up some coffee beans and dessert. I’ll be fast!”

    Me: “Don’t worry, you’re okay.”

    (I get his coffee beans while my coworker cuts him a slice of cake. She goes to the back to wash the knife while I ring him up.)

    Me: “Your total is [total.]”

    Customer: “Here you go.” *hands me his credit card* “I am so sorry; I thought you closed at 9:00.”

    Me: “It’s no problem, really.”

    (He looks into the tip jar, which is empty because we have already split the tips.)

    Customer: “Oh, your tip jar is empty. Well here, you two can split this.” *drops money into jar*

    Me: “Thank you, have a good night!”

    Customer: “You too!”

    (I expected a dollar in the tip jar, but it was a $10 bill!)

    The Gift Card That Keeps Giving

    | Greeley, CO, USA | At The Checkout, Awesome Customers, Holidays, Money, Theme Of The Month, Top

    (I am working the register over Christmas.)

    Me: “Find everything today?”

    Customer: “Yup.”

    (Note: she is silent through the transaction, which includes a gift card.)

    Me: “How much would you like on this?”

    Customer: “Oh, sorry. Can I have $150?”

    Me: “No problem.”

    Customer: *after paying* “Can you do me a favor?” *she hands me the gift card* “The next customer you see that you think could use this, could you give it to them?”

    Me: *stunned* “…Of course!”

    (After a minute another customer comes up, a visibly upset young woman.)

    Me: “Hi! How are you?”

    Customer #2: “I’m okay, thanks.”

    (Clearly she is not ok, but she is trying very hard to be pleasant. She is getting very basic items: milk, bread, eggs, etc. Nothing very festive.)

    Me: “So your total comes out to $0.00.”

    Customer: “What?”

    Me: “The person before you gave me a $150 gift card to use for the next person I thought could use it. You look like you’re having a rough day, so here are your groceries, and there’s about $130 left on this card.”

    (The customer just started crying. Once she could, she thanked me about 100 times. Made my whole Christmas season.)

    Loony Over A Toonie

    | QC, Canada | Canada, Money, Tourists/Travel

    (The tourist shop where I work accepts US dollars; however, we can give change only in Canadian money. As we are in Quebec, my coworkers speak mostly French, but English is my first language.)

    Co-worker: *in French, to me* “Can you come explain to this guy why we can’t give him American change? He’s pretty upset, and my English isn’t good enough for me to understand him. He bought an ice cream sandwich and an ice cream cone, and his wife already walked off with the cone.”

    (The customer is an older gentleman, probably in his 60s or 70s, neatly dressed.)

    Me: “Okay.” *to customer, in English* “Sir, we can’t give out American change because we don’t maintain an American cash drawer. We only have whatever US money other people have already paid with, so we can’t guarantee exact change.”

    Customer: “Well, why do you take American money if you don’t give it back?”

    Me: “We accept American money as a service to our customers, so that you can still make purchases even if you haven’t changed your money yet.”

    Customer: “Service?! Yeah, right!”

    Me: “It is a service, sir. As we are in Canada, we are not obligated to accept American money. But if we hadn’t accepted your money, you wouldn’t have been able to purchase the ice cream you wanted. We’re doing something we don’t have to do, in order to help you out. That’s a service.”

    Customer: “Well, just take back the stuff I bought and give me my $10 bill back, then!”

    Me: “I’m sorry, sir, I cannot give you a refund for a product that has already been consumed.”

    Customer: “The ‘product’ has not been ‘consumed’!”

    (The customer points to the ice cream sandwich still on the counter, but the ice cream cone he bought is nowhere to be seen.)

    Me: “Your receipt shows you also purchased an ice cream cone, which I don’t see here. I’m told your wife left with it; I assume she’s eaten it by now?”

    Customer: “You know, you should have warned me before you took my money that I wouldn’t get American change back!”

    Me: “I’m sorry, sir. But when you travel in a foreign country, it’s assumed that you will not be able to use the money of the country you came from, but will have to, at some point, use the money of the country that you’re in. I don’t see how your being given Canadian change while you are in Canada is something you should be warned about.”

    Customer: “Just give me my money back!”

    Me: “I’m sorry, sir. I can’t give you your money back, and I can’t give you American change. There’s nothing more I can do for you.”

    Customer: “There’s nothing you can do?! Well, I tell you what!” *shoves his Canadian change across the counter at me* “You just take that and you stick it wherever it fits best!”

    Me: “Okay, sir!”

    (I drop his change in the tip jar.)

    She’s A Bad Penny

    | Ashford, Kent, UK | At The Checkout, Awesome Customers, Money, Top

    (I work in a department store with a food hall. Company policy is to charge 5p for carrier bags in the food hall, and has been for several years. A woman walks up to the till with a few items and a backpack on.)

    Me: “Hello, do you need a bag?”

    Woman: *not paying much attention* “Yeah.”

    Me: “Is a 5p bag okay?”

    Woman: “Yeah.”

    (I charge her for the bag and scan/pack her shopping.)

    Me: “That’s [price], including the 5p bag charge.”

    (She pays for her shopping using her credit card, then stops just as she is about to leave.)

    Woman: “Was I charged for this bag?”

    Me: “Yes, it cost 5p.”

    Woman: “Well, I don’t want it then!”

    (She tips her shopping out of the bag, back onto the counter, and then starts putting it in her backpack.)

    Woman: “I want a refund!”

    Me: “I’m sorry, I’ve closed the till, and only a manager can open it. I’ll just call one over for you.”

    (I call a manager, but they’re all busy with other customers.)

    Woman: “Hurry up! I want my money!”

    Me: “I’m sorry to keep you waiting.”

    (A little old lady, waiting in the queue, gets fed up and takes 5p out of her purse.)

    Little Old Lady: “Here you go, dear. Now off you trot!”

    (The woman takes the 5p and leaves.)

    Me: *to the little old lady* “Thank you so much!”

    Little Old Lady: *smiles* “I don’t see why people like you and I have to put up with people like her!”

    Freedom From Idiots Isn’t Free

    | Washington, DC, USA | Money

    (I work customer service for a website that has no fee to use it. It’s completely free.)

    Me: “This is [company name]. How can I help you?”

    Customer: “Yes, I signed up for your site, but I don’t want to pay for it!”

    Me: “Well, sir, our site is completely free to use, so you don’t have to pay for it.”

    Customer: “You say that, and then you’ll charge my credit card! The free is just a free trial, right? Then I have to pay! I don’t want you charging my card!”

    Me: “Sir, there’s no place to enter your credit card number on our website.”

    Customer: “I know! I’m not stupid!”

    Me: “Then how would we charge your card if we don’t have the information?”

    Customer: “You’ll just do it! I know how things work!”

    Me: “Okay, sir. I promise we won’t charge your credit card, which we don’t have, for anything.”

    Customer: “Was that so hard? Jesus!” *hangs up*

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