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    Category: Money

    Sign Up For A Rewards Karma

    | Concord, NH, USA | At The Checkout, Awesome Customers, Money, Top

    (The store is having a big sale on all dog costumes because it’s 10 days away from Halloween. You must have our rewards card, which is free, to get the sale price.)

    Me: “Alright, do you have a rewards card? The costume is on sale today.”

    Customer: “No, thank you.”

    Me: “Are you sure? You could save a bit of money. It’s completely free to sign up.”

    Customer: “I said no! God! You people!”

    Me: *taken aback* “Alright. Your total is $16.99.”

    Customer: *mumbles* “Stupid cards.”

    (She takes her receipt and starts gathering her things as I ring up the next customer, who is also buying a costume.)

    Me: “Alright, that’ll be $4.49.”

    Customer: “Hey! Why is hers so cheap?!”

    Next Customer: “Because I used the free card you rudely refused, after she tried to save you money.”

    (I try not to laugh as the rude customer storms out of the store, leaving her pet’s costume at my register. My thanks to the next customer who said what I couldn’t!)

    Some People Just Don’t Like Change

    | Omaha, NE, USA | Math & Science, Money

    (The customer’s total is $12.84. She hands me a $20 bill. While I’m counting out her change of $7.16, she hands me a quarter.)

    Me: *confused* “Uh, thanks. But that’s not really necessary.”

    (I set the quarter on the counter so she can take it back while I finish gathering her change.)

    Customer: “No, it’s okay. It makes it easier.”

    Me: “Oh, well, I appreciate the intention, ma’am, but it was 84 cents due, so a quarter doesn’t really make a difference. I’d just be handing your quarter right back to you.”

    Customer: *condescending* “Well, I was just trying to make it easier, but if you want to complicate it, that’s up to you.”

    Me: “Ma’am, I don’t see how I’m complicating things. I owe you 16 cents. If I take your quarter, I’ll owe you 41 cents, which is just a quarter plus sixteen cents.”

    Customer: “Just give me my change! I was just trying to help you out! You obviously need to go back to school!” *storms out, leaving her quarter on the counter*

    Paying It Cool

    | Reno, NV, USA | Awesome Customers, Food & Drink, Money, Top

    (It’s very rainy day on the weekend. The restaurant is very busy, but I am the only person working due to payroll issues. I have twice slipped in a puddle of water customers have dragged in, and I have hurt myself a bit. Customer #1 is a rude new customer, and Customer #2 is an elderly woman, also new. Both taking advantage of a half-off promotion. I’m running the bar making a margarita and taking a to-go order, but I am still a little shaken up from my fall. I drop the top to a mixer and it clatters on the floor.)

    Customer #1: *mocking voice* “Oh no, don’t fall.”

    (Her whole table laughs. I blush and ignore the rude customer and continue doing my job. I start the rounds to see if anyone else needs a refill when I reach Customer #2.)

    Customer #2: “I have to say, you handled that situation very coolly.”

    Me: “Oh, it’s okay. It was just a little fall.”

    Customer #2: “No, the other situation.” *turns to look at Customer #1, who looks away*

    Me: “Oh no, it’s okay. That my job; I’m here to serve!”

    Customer #2: “Regardless, you were so level-headed even though that looked like it hurt pretty bad. You’re just so cool, handling it like you are!”

    (Customer #1 has stopped eating and is just blushing and staring at her food.)

    Me: “It really is okay. I’m just doing my job.”

    Customer #2: “And you’re doing a great job! You’re just so much cooler than some other people. You’re a great waiter!”

    (By now, I’m blushing.)

    Me: “Thank you, can I get you anything else?”

    (Hearing this, Customer #1 slaps some cash on the table and leaves just barely enough to cover her meal. When Customer #2 leaves after her, she leaves $11 dollars extra and gives me a Peace sign. Thank you, ma’am, that made me so happy! I used the extra money to buy snacks for the kitchen staff!)

    Give Them An Inch And They’ll Take A While

    , | USA | Food & Drink, Money

    (The chain restaurant I work for makes kid’s meals. They’re composed of a four-inch sandwich, a milk, soda, or juice box to drink, and apple slices, a cookie, or a bag of chips for a side. If the kid or parent wants something a tad different, we can always fudge the order a little. However, we can not stick a larger sandwich in instead of the four inch.)

    Customer: “Okay, I’d like a six-inch kid’s meal, please.”

    Boss: “I’m sorry, but the kid’s meals are only four-inch subs. You can get a six inch and make it a meal with a milk and apples instead however.”

    Customer: “That’s fine. I’ll pay extra for the six inch, then.”

    (I make the customer’s order and proceed to ring her through. Since it’s busy and I don’t want to cause issues, I throw in the reusable bag and toy for free, and don’t charge extra for the milk.)

    Me: “Okay, that will be [price].”

    Customer: *stares at me* “Why is it so expensive?”

    Me: “Well the six inch is [price], but since you said you wanted to treat it like a kid’s meal, I didn’t charge extra for the milk and threw in the bag without charge.”

    Customer: “But I’m confused. I’m looking at the menu and it says the kid’s meal is less than that. Why are you charging me so much?”

    Me: “Because you got a six inch instead.”

    Customer: “Whatever. I guess that’s fine. It’s just no one explained this to me. I’m so used to paying less! I mean, I come here all the time and you let me get a six inch kids meal for the price of a four inch one. So, why is this different?”

    Boss: “Because whenever people order a six inch, they get to the register and declare they’re getting a kid’s meal. We don’t want to cause friction, so we just charge it as such. However, she heard you order.”

    Me: “I can charge it as a four inch sandwich, just this once.”

    Customer: “FINE! Now I know, I guess. I just hate paying so much!”

    How To Spot A Bad Penny

    | AK, USA | At The Checkout, Crazy Requests, Money, Top

    (I’m teaching a trainee how to operate the cash register.)

    Me: “You see, all you have to do is press this button here, then the drawer will open, and the amount to give back will be up on the screen, as well as the receipt.”

    Trainee: “Oh! That’s really easy!”

    (During this time, a regular customer has been watching us, kind of poking around at the end of the register for awhile. I’m keeping an eye on her, as this customer is notorious for being dramatic.)

    Customer: “I’m ready to check out!”

    Trainee: “Yes ma’am, how are you today?” *begins checking out her items*

    Customer: “Oh, I’m fine. I have some change I’d like to empty from my purse.”

    (At this point I’m relatively relieved, as there hasn’t been any issues. However, she proceeds to pull four BAGS of PENNIES from her purse, and plops them on the counter.)

    Customer: “It’s legal tender, so start counting!”

    Me: “No.”

    Customer: “Excuse me?!”

    Me: “There is a Coinstar to your left, and a bank right in front of you. The Coinstar charges 8.9 cents per dollar, and I’m pretty sure the bank does it for free. I’ll be happy to suspend your order until you’ve returned.”

    (Despite how calm I am, my trainee looks visibly terrified.)

    Customer: “Shame on you. What terrible customer service. I will call and have you fired!”

    Me: “Ma’am, as I’ve said, I will be happy to suspend your order, but if you continue on yelling, I will have to ask you to leave.”

    Customer: “I am the customer! I am always right, so be—”

    Me: “QUIET.”

    Customer: *goes slack-jawed*

    Me:You will not get anyone here fired. You have not only been horrifically rude, but have made an extremely embarrassing spectacle of yourself in front of most of the store. You are holding up this line. Here are your bags of pennies, so please leave.”

    (The customer dawdled away from my register, but stayed by the front of the store screaming at everyone who walked in about us not taking her bags of pennies. The manager had to eventually call the police on her. It took a long time to reassure my trainee that not everyone was crazy like that!)

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