Not Always Right on Facebook Not Always Right on Twitter Not Always Right Unfiltered on Tumblr
Featured Story:
  • Got Him Out Of A Pickle
    (3,203 thumbs up)
  • October Theme Of The Month: Coupon Complications!
    Submit your story today!

    Category: Money

    Loony Over A Toonie

    | QC, Canada | Canada, Money, Tourists/Travel

    (The tourist shop where I work accepts US dollars; however, we can give change only in Canadian money. As we are in Quebec, my coworkers speak mostly French, but English is my first language.)

    Co-worker: *in French, to me* “Can you come explain to this guy why we can’t give him American change? He’s pretty upset, and my English isn’t good enough for me to understand him. He bought an ice cream sandwich and an ice cream cone, and his wife already walked off with the cone.”

    (The customer is an older gentleman, probably in his 60s or 70s, neatly dressed.)

    Me: “Okay.” *to customer, in English* “Sir, we can’t give out American change because we don’t maintain an American cash drawer. We only have whatever US money other people have already paid with, so we can’t guarantee exact change.”

    Customer: “Well, why do you take American money if you don’t give it back?”

    Me: “We accept American money as a service to our customers, so that you can still make purchases even if you haven’t changed your money yet.”

    Customer: “Service?! Yeah, right!”

    Me: “It is a service, sir. As we are in Canada, we are not obligated to accept American money. But if we hadn’t accepted your money, you wouldn’t have been able to purchase the ice cream you wanted. We’re doing something we don’t have to do, in order to help you out. That’s a service.”

    Customer: “Well, just take back the stuff I bought and give me my $10 bill back, then!”

    Me: “I’m sorry, sir, I cannot give you a refund for a product that has already been consumed.”

    Customer: “The ‘product’ has not been ‘consumed’!”

    (The customer points to the ice cream sandwich still on the counter, but the ice cream cone he bought is nowhere to be seen.)

    Me: “Your receipt shows you also purchased an ice cream cone, which I don’t see here. I’m told your wife left with it; I assume she’s eaten it by now?”

    Customer: “You know, you should have warned me before you took my money that I wouldn’t get American change back!”

    Me: “I’m sorry, sir. But when you travel in a foreign country, it’s assumed that you will not be able to use the money of the country you came from, but will have to, at some point, use the money of the country that you’re in. I don’t see how your being given Canadian change while you are in Canada is something you should be warned about.”

    Customer: “Just give me my money back!”

    Me: “I’m sorry, sir. I can’t give you your money back, and I can’t give you American change. There’s nothing more I can do for you.”

    Customer: “There’s nothing you can do?! Well, I tell you what!” *shoves his Canadian change across the counter at me* “You just take that and you stick it wherever it fits best!”

    Me: “Okay, sir!”

    (I drop his change in the tip jar.)

    She’s A Bad Penny

    | Ashford, Kent, UK | At The Checkout, Awesome Customers, Money, Top

    (I work in a department store with a food hall. Company policy is to charge 5p for carrier bags in the food hall, and has been for several years. A woman walks up to the till with a few items and a backpack on.)

    Me: “Hello, do you need a bag?”

    Woman: *not paying much attention* “Yeah.”

    Me: “Is a 5p bag okay?”

    Woman: “Yeah.”

    (I charge her for the bag and scan/pack her shopping.)

    Me: “That’s [price], including the 5p bag charge.”

    (She pays for her shopping using her credit card, then stops just as she is about to leave.)

    Woman: “Was I charged for this bag?”

    Me: “Yes, it cost 5p.”

    Woman: “Well, I don’t want it then!”

    (She tips her shopping out of the bag, back onto the counter, and then starts putting it in her backpack.)

    Woman: “I want a refund!”

    Me: “I’m sorry, I’ve closed the till, and only a manager can open it. I’ll just call one over for you.”

    (I call a manager, but they’re all busy with other customers.)

    Woman: “Hurry up! I want my money!”

    Me: “I’m sorry to keep you waiting.”

    (A little old lady, waiting in the queue, gets fed up and takes 5p out of her purse.)

    Little Old Lady: “Here you go, dear. Now off you trot!”

    (The woman takes the 5p and leaves.)

    Me: *to the little old lady* “Thank you so much!”

    Little Old Lady: *smiles* “I don’t see why people like you and I have to put up with people like her!”

    Freedom From Idiots Isn’t Free

    | Washington, DC, USA | Money

    (I work customer service for a website that has no fee to use it. It’s completely free.)

    Me: “This is [company name]. How can I help you?”

    Customer: “Yes, I signed up for your site, but I don’t want to pay for it!”

    Me: “Well, sir, our site is completely free to use, so you don’t have to pay for it.”

    Customer: “You say that, and then you’ll charge my credit card! The free is just a free trial, right? Then I have to pay! I don’t want you charging my card!”

    Me: “Sir, there’s no place to enter your credit card number on our website.”

    Customer: “I know! I’m not stupid!”

    Me: “Then how would we charge your card if we don’t have the information?”

    Customer: “You’ll just do it! I know how things work!”

    Me: “Okay, sir. I promise we won’t charge your credit card, which we don’t have, for anything.”

    Customer: “Was that so hard? Jesus!” *hangs up*

    Can’t Vouch(er) For His Intelligence, Part 3

    | Ottawa, ON, Canada | Money

    (I receive a phone call while working the customer service desk.)

    Me: “Hello, [store name], how can I help you?”

    Customer: “Hi, dear. I’ve got a $50 food voucher and I was just wondering if I could get a phone card for it.”

    (Food vouchers are basically welfare cheques that can only be used towards food purchases.)

    Me: “I’m sorry, sir, it cannot.”

    Customer: “I don’t need $50 of food! What if I just bought $10 of food, and use the change I get back on a phone card?”

    Me: “Sorry, sir, we cannot give you change back. If you spend less than the amount on the voucher, no change is given. If you go over the $50, you have to pay the difference yourself.”

    Customer: “Well, what if I bought $50 of food, returned it, got the money back and then bought the phone card?”

    Me: “I’m sorry, sir, but we also do not give you a receipt. This is so people don’t return food to get non-food items in return. If you return items without a receipt, all we can do is exchange it for a similar item.”

    Customer: “Well, what am I supposed to do with a $50 food voucher?”

    Me: “Buy food.”

    Customer: “But I need a phone card! This is ridiculous!” *hangs up*

    Related:
    Can’t Vouch(er) For His Intelligence, Part 2

    Sign Up For A Rewards Karma

    | Concord, NH, USA | At The Checkout, Awesome Customers, Money, Top

    (The store is having a big sale on all dog costumes because it’s 10 days away from Halloween. You must have our rewards card, which is free, to get the sale price.)

    Me: “Alright, do you have a rewards card? The costume is on sale today.”

    Customer: “No, thank you.”

    Me: “Are you sure? You could save a bit of money. It’s completely free to sign up.”

    Customer: “I said no! God! You people!”

    Me: *taken aback* “Alright. Your total is $16.99.”

    Customer: *mumbles* “Stupid cards.”

    (She takes her receipt and starts gathering her things as I ring up the next customer, who is also buying a costume.)

    Me: “Alright, that’ll be $4.49.”

    Customer: “Hey! Why is hers so cheap?!”

    Next Customer: “Because I used the free card you rudely refused, after she tried to save you money.”

    (I try not to laugh as the rude customer storms out of the store, leaving her pet’s costume at my register. My thanks to the next customer who said what I couldn’t!)

    Page 77/121First...7576777879...Last