Featured Story:
  • A Caffeinated Christmas Miracle
    (3,033 thumbs up)
  • Category: Money

    Customers Providing Change For A Change

    | Oakville, ON, Canada | At The Checkout, Awesome Customers, Money, Theme Of The Month

    (I have seen only one customer all day: a regular contractor who normally goes to another location.)

    Me: “Hey! What do you need?”

    Contractor: “Just a roller sleeve; am I the first you’ve had all day?”

    Coworker: “Well, with the roller you’re buying, so far we’ve made $13.79 today.”

    Contractor: *throws a $50 bill on the counter* “Wow. Use the change to buy some magazines and snacks so you aren’t just sitting here anymore.”

    Me: “Thank you! Oh, wow! You should keep this, but thank you so much. I’m dying of boredom!”

    (Five years later, all I remember about that job was how awful my boss was, and how nice the contractor was every time he came in, no matter what was happening or how long it took to get his paint. He was always wanting the employees to be happy, and whenever he walked in we were.)

    Reaching The Tipping Point

    | Princeton, NJ, USA | Awesome Customers, Money

    (It’s our delivery day at the store, and most of the employees are unloading onto the shelves. The store is very busy with customers. I’m stocking shelves when an older gentleman walks into my aisle.)

    Me: “Good evening. Can I help you find anything?”

    Customer: “Oh, no thank you, I’m doing alright. I appreciate you asking, though.”

    (I go back to stacking when the customer comes down to my end of the aisle.)

    Customer: “Thank you very much!”

    (As he says this, he reaches for my hand, and I think that I’m holding what it was he was looking for. When I look down, however, I see he’s placed a five dollar bill in my hand instead.)

    Me: “Oh, uh…”

    Customer: *with a smile* “Every little bit helps!”

    (Before I can say anything, he walks away. A little while later, I get called up to the registers. While there, I see the same gentleman has just finished his purchase. A coworker of mine walks up to join me.)

    Coworker: “Hey, see that guy over there? I was in the aisles just now and he came up to shake my hand and thank me for helping him. In his hand was five bucks!”

    Me: “Wow, that’s really nice!”

    Coworker: “The thing is, I helped him last time he was here, but I didn’t do anything this time. I wonder if he’s been going up to all of us like that.”

    Me: “Sounds like it.”

    (Just then, we notice two carts full of shopping bags sitting alone, near where the gentleman had been standing a moment ago.)

    Coworker: “I think those must be his carts.”

    Me: “That’ll take him a couple trips. Why don’t we take these out to him?”

    (My coworker and I wheel the carts out to the parking lot, where we see the customer loading his car on the far side. We bring them over to him.)

    Customer: “Oh, thank you! I don’t normally shop like this, but I had a lot of stuff to get this time. I can take care of it from here.”

    Me: “All right, sir. You have a good night!”

    (Later on, we checked with some of the other employees; as we suspected, he had gone around and tipped all the employees!)

    Setting Back But Moving Forward

    | Sacramento, CA, USA | Awesome Customers, Money, Theme Of The Month

    (I work in a watch repair shop and one of the services we perform is re-setting a customer’s watch when the time changes, which we do for free. Some digital watches are difficult to set the time on. An older man with an Irish accent comes up to my counter.)

    Customer: “Pardon me, could you set my watch for me? I can’t figure out how to set it back an hour.”

    Me: *smiling* “No problem. These things can be pretty tricky to set.”

    (I proceed to set his digital watch to the correct time in about a minute and hand it back to him.)

    Me: “Here you go, sir.”

    Customer: “You did that fast! What do I owe you?”

    Me: “Oh, there’s no charge for that.”

    Customer: “Really? No, I can’t go away without giving you something.”

    (He proceeds to pull a $5 bill out of his wallet and hand it to me.)

    Me: “Really, sir, you don’t have to do that, and there’s no charge. It was my pleasure.”

    Customer: “Well, you’ve been so nice and did that so fast, stop by the pub on your way home and have yourself a drink! You deserve it!”

    (He waves as he walks away. And yes, I did have that drink!)

    Full Of Holiday Sneer

    | Washington, DC, USA | At The Checkout, Awesome Customers, Bad Behavior, Food & Drink, Money, Theme Of The Month

    (I am a customer at a convenience store buying coffee. Since the holidays are very near, I want to do something nice. There is an older gentleman behind me, about 65 years old, with two cups of coffee.)

    Me: *to the cashier* “I’ll pay for his, too.”

    Cashier: *smiles* “Okay, that’ll be $[price].”

    (I pay, and then the man walks up to pay.)

    Cashier: “It was taken care of, sir.”

    Man: “No, no, no, why? Here, I need to pay for this.”

    Me: “I got it for you. Happy holidays!”

    Man: *scowls* “Who do you think you are, some kind of good Samaritan? I can buy my own coffee.”

    Me: “…I guess I was only trying to be nice…”

    Man: “Well, I don’t want it!”

    Her Attitude Is Right On The Money

    | Newcastle, NSW, Australia | Awesome Customers, Money, Theme Of The Month

    (It is late at night. A young (early twenties) female in pyjamas and her husband approach the service desk. My coworker and I have had a horrible shift.)

    Coworker: *depressed* “Hi, how can I help?”

    Girl: “Oh, um hi. My husband and I just found this in your produce section and wanted to turn this in.” *produces $20 bill*

    Coworker: “Sorry, what?”

    Girl: “Oh, I just know I’d feel terrible if I lost money. And it might belong to someone who really needs it.”

    Coworker: “You found this money and you want to turn it in?”

    Girl: *grins and nods*

    (My coworker calls me to bring the incident book over.)

    Coworker: “You know, I’ve worked here for fifteen years and not once has anyone handed money over! Especially just a bill, not in a wallet or anything! You’ve made my night, young lady!”

    (The girl is visibly beaming at this stage. We take her details and explain our policy states that if its not claimed in 30 days, we’ll contact her and she can have it. Sure enough, on the exact thirtieth day, my coworker rings the girl to tell her it’s hers. We still talk about the generous and honest young girl when we are having bad days!)

    Page 77/127First...7576777879...Last