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    Category: Money

    A Good Idea On Paper

    | State College, PA, USA | Awesome Customers, Awesome Workers, Family & Kids, Food & Drink, Money

    (I have the opening shift at a well-known steak chain. It’s a weekday and typically pretty slow to start off. I get my first table: an older man and his grandson. I leave to get their drink orders, and come back to see the boy wearing origami boots on his fingers made out of $1 bills.)

    Me: “That’s some pretty fly kicks you got there. Did you make them yourself?”

    Boy: “My pap just made them for me! We’re learning about origami in art class, and he showed me how to make shoes so I can impress my teacher.”

    Man: “Don’t expect her to just hand out dollar bills so you can show everyone.” *chuckles*

    Boy: “Pap, show me another!”

    Man: “That’s the only one I know.”

    Me: “That’s a pretty neat trick! I need to learn how to do that when I give people their change. Hey, I know how to make a paper frog; want me to show you? It hops and everything. We used to race note card frogs in middle school.”

    (The boy gets wide-eyed and nods his head yes.)

    Man: “A frog you say? Let’s see it!”

    (The man pulls out another dollar from his wallet. I fashion it into a frog. It hops just enough to make the boy get really excited.)

    Boy: “No way! How did you do that?”

    (They are still my only table at this point, so I take the time to sit down, and teach the boy how to do that, who thinks it’s the coolest thing. They finish up their meals, pay their check, and leave the restaurant. I notice they tip me very well on their card. However, when I get back to clean up their table, there are 10 little boots sitting by the man’s plate made from various dollar bills along with a note.)

    Note: “We thought you needed some fly kicks, so here’s one for each finger.”

    (I unravel the bills to discover an additional $36. It was a great start to my shift!)

    A Penny For Your Loud Thoughts

    | Charlotte, NC, USA | Awesome Customers, Bad Behavior, Extra Stupid, Money, Theme Of The Month

    (The place where I work offers ‘extended protection’ plans for select items. The plans are typically 10% the cost of the item, meaning if the item is $19.99, the plan costs $1.99. Because of this, I often just round up to the next whole dollar amount when citing the price of the item, then point out it’s a penny less if they opt to purchase it. It’s never been an issue before now. The customer is a middle-aged woman who has been very pleasant, thus far.)

    Me: “It looks as though this item comes with the option of an extended protection plan, beyond that of the manufacturer’s warranty. It only costs $3 and gives you another year in case anything goes wrong.”

    Customer: “Sure!”

    Me: “Okay!” *adds the plan* “Also, it actually only costs $2.99, so you—”

    Customer: *suddenly angry* “What? F*** you! No! I don’t want it! Never mind!”

    Me: “…um, okay? But, so you’re aware, that’s less than what I said it would—”

    Customer: “You! You said it would cost $3! YOU LIED JUST TO GET MY MONEY!” *jabs her finger towards my chest*

    Me: “I promise you, ma’am, that wasn’t—”

    Customer: “Shut the h*** up! I said no! You are trying to charge me more than what you said it would cost!”

    (At this point, the customer standing behind her speaks up. She is a regular, and just celebrated her 87th birthday the week prior.)

    Regular Customer: “Oh, for the love of Pete, you idiot! $2.99 is less than $3, not more! She just saved you a penny! And shame on you, standing here, screaming at her like this! What would your mother think? Now you apologize to this girl, buy the d*** plan, and get out of line! I’m missing my shows because of your shenanigans!”

    (At this point, the other customer shuts up, pays for her items, and slinks off without another word.)

    Me: *awestruck* “Thank you, for that. That was amazing.”

    Regular Customer: *pats my hand and smiles* “It was nothing, dear. Honestly! No respect. That’s what’s wrong with people today!”

    (I told my manager about the incident some hours later. The next time the regular came into the store? There was a $50 gift card waiting for her, as thanks from all of us.)

    Tipping On Tiptoes

    , | ME, USA | Awesome Customers, Money, Top

    Regular: *pulls out two dollars and looks around* “You know, I’ve never seen a tip jar. Where is it?”

    Me: “We aren’t supposed to have one. It would be taxed out of our paychecks.”

    Regular: “But [coffee shop next door] has one! And what if you guys do a good job and I want to tip you?”

    Me: “Then we still aren’t supposed to accept it.”

    Regular: “Well, that sucks!” *drops the dollars on the counter* “Oh no! I accidentally dropped my money and now I’m leaving because I totally forgot it bye!” *runs out the door*

    Running Onion Rings Around Common Sense

    , | Eagle River, AK, USA | Extra Stupid, Food & Drink, Math & Science, Money

    (At our store, ordering a combo will always be cheaper than ordering the three items separately. This applies for all sides, not just fries. Our menu and prices reflect this, and most people have no problem understanding.)

    Customer: “I’d like a number three combo, but with onion rings instead of fries.”

    Me: “No problem. That’ll be [price].”

    (The customer gets his food to go, pays, and then demands to talk to me when he sees his receipt.)

    Me: “What’s the trouble, sir?”

    Customer: “I was supposed to pay an dollar for those rings!”

    Me: “No, sir. If you’ll notice our prices, you ordered the combo meal, which means the onion rings are cheaper than if you’d ordered them separately.”

    (I point out the two different prices, clearly labelled as ‘alone’ and ‘replacing fries’. However, he barely glances at where I’m pointing.)

    Customer: “Your menu is misleading!”

    Me: “I’m sorry if you thought that sir, but you are paying for a dollar cheaper than if you’d—”

    Customer: “I want to see the manager!”

    (The manager has been listening this whole time, and comes over. He tells the customer the exact same thing I’ve been telling him.)

    Customer: “Well… your prices are still misleading! I can’t believe I paid this!”

    Manager: “Sir, I’m sorry you feel that way, but as my employee has been telling you, our prices are clearly listed, and you actually saved money by getting the combo. I honestly don’t see the problem here.”

    Customer: “The problem is that your prices are misleading!”

    (He takes his food and storms out. The manager just shrugs and makes to return to his office, but an eat-in customer steps up to the counter.)

    Customer #2: “Excuse me, folks? I want to register a complaint against you!”

    Me: “Yes, sir?”

    Customer #2: *smiles* “I want to complain because I’m actually saving money, and you’re giving me a good deal!”

    Now That Is What I Call Up-Selling

    | AZ, USA | Extra Stupid, Money

    (Our store matches print ads for other stores in the area.)

    Customer: “These are on sale for $4.50 at [other store].”

    Me: “Ours are $3.89 for that.”

    Customer: “I insist that you ad match this for me.”

    Me: “Okay…”

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