Not Always Right on Facebook Not Always Right on Twitter Not Always Right Unfiltered on Tumblr
Featured Story:
  • Had It Up To Their Neck With Bad Customers
    (2,228 thumbs up)
  • April Themed Story Giveaway: Creepy Customers!
    Submit your story today!

    Category: Money

    O, Canaduh, Part 2

    | Niagara Falls, NY, USA | Money, Tourists/Travel

    (This story takes place at a mall about five minutes from the USA/Canada border. Today, I am working at the register. A Canadian customer approaches me.)

    Customer: “Ugh! I hate this country!”

    Me: “Hello, welcome to [store]. May I ask why?”

    Customer: “It’s so hard to tell the value of your money. You should color code it like we do in Canada!”

    Me: “Well, if you look on all four corners on either side of the bill, the numbers you see denote the dollar value of the bill. You can also look at the bottom of either side of the bill, or to the right side of the face on the bill.”

    Customer: “Ugh, why do you Americans have to make everything so difficult?!”

    Related:
    O, Canaduh

    The Tougher They Are, The Carder They Fall

    | Everett, MA, USA | At The Checkout, Money

    Customer: “I would like to return this dress. I don’t have my receipt, but I paid for it with a credit card.”

    Me: “Okay, no problem. I can take care of that.”

    (After running her credit card and scanning the item to see if there is a matching transaction, nothing comes up.)

    Me: “I’m sorry, looks like there’s nothing matching this item on this credit card. Did you maybe pay with a different one?”

    Customer: “NO! I always pay with THIS credit card here. There’s no way it could be on anything else!”

    Me: “Okay, maybe the cashier who did this made a mistake. Let me try a few things…”

    (I run the card several times, trying to manually match it with one of the 28 different size combinations my store has.)

    Me: “Yeah, I’m sorry. There’s nothing coming up on this card.”

    Customer: “Well, then what do we do from here?”

    Me: “Well, you can either exchange this item for the same thing in another size or color, or we can send you a merchandise credit by mail.”

    Customer: “No! I paid for this item with THIS CARD! I’d like to see a manager!”

    Me: “Absolutely…”

    (I walkie my manager a few times. She finally comes over after five minutes.)

    Manager: “Now, what’s the matter?”

    Me: “I’m trying to return her dress. She doesn’t have her receipt. So, I tried to pull it up on her card, but nothing happening.”

    Manager: “Did you try another credit card?”

    Customer: “NO! It’s definitely on THIS CARD! It’s the only card I use here!”

    Manager: “It’s not coming up on that card, though, so we have no proof of purchase. I’m not supposed to, but I can issue you a merchandise credit now, and if you find your receipt later, I can redeem it for cash.”

    Customer: “No! I want that dress credited back to the card before my next bill!”

    Manager: “I’m sorry, but I can’t do that without a proof of purchase. I’m sorry, but that’s not worth losing my job over!”

    Me: “Look, shot in the dark here—hail mary—we’ll just do this for the fun of it. Let’s just try one of your other credit cards. What do you have to lose?”

    Customer: “FINE! If it was any card it would be this one, but I KNOW it wont work!”

    (I run the card and scan the dress…)

    Me: “Hey look, a match. Okay, $29.94 will be credited back to THIS card. Thanks for coming in. You have a GREAT night!”

    (The customer pulls down her shades, looks down, and mumbles quickly.)

    Customer: “I’m so sorry. Bye…”

    Fool Service

    | Ontario, Canada | Money

    Customer: “How much is it to blow this picture up to 10×12?”

    Me: “Well, it would have go to onto 11×17 paper, so there would be a $3 service charge, and then copies would be—”

    Customer: “I didn’t pay $3 last time!”

    Me: “Oh, so you left it with us for longer than an hour? Then it will be a $2 service charge—”

    Customer: “No! I didn’t pay $3 or $2 last time! They blew it up for me and it was only $1!”

    Me: “They did it for you for only $1? The only way you could have paid that price is if you did it in self-serve.”

    Customer: “Yes! We did it in self serve! There was no $3 fee!”

    Me: “Right, self-serve doesn’t have a fee, because you are doing it yourself.”

    Customer: “But I want YOU to do it for me.”

    Me: “Well, if you want me to do it for you, then I would have to do it in full-serve and charge you the $3.”

    Customer: “I didn’t pay no service charge last time!”

    Me: “Because you did it in self-serve.”

    Customer: “Ya! I want to do it there again!”

    Me: “Okay, I’m sorry. I thought you said that you wanted me to do it for you?”

    Customer: “Yes! Do it for me in self-serve!”

    Me: “Well, I can’t do it for you in self-serve. I can certainly show you how it works, but I can’t go out and just do it for you.”

    Customer: “Why not?!”

    Me: “Because it’s self-serve. I can definitely help, or answer questions, but if you don’t want to do it at all, I have to do it in full-serve.”

    Customer: “But I want you to do it in self-serve!”

    Chide Should Go Before The Fall

    | Israel | Family & Kids, Money, Wild & Unruly

    (A kid is running around with a toy gun until he falls down and breaks it. His mother grabs it and approaches me.)

    Mother: “I would like another one of this.”

    Me: “No problem, but I need you to pay for the one you broke.”

    Mother: “That’s insane! He broke it in your store! That means it’s your responsibility!”

    (I point to a huge sign behind me that says, ‘You Break It, You Buy It.’ I have never seen anyone run that fast!)

    It Pays To Be Patient

    | Calgary, Canada | Awesome Customers, Money, Technology, Top

    (I am a waitress. One of my customers has just finished eating and is using a debit card to pay for his meal. The machine automatically includes a step giving the option to include a tip.)

    Customer: “I don’t understand technology. This machine isn’t working. It won’t let me leave a tip!”

    (The machine clearly gives three options: Leave a tip in a dollar amount, a percentage amount, or skip the tip.)

    Me: “Well, sir, you have three choices: a dollar amount, a percentage amount, or no tip. To choose one, press the button directly underneath it on the screen, and the machine will take you to the next step.”

    Customer: “Oh, okay!”

    (He proceeds to type in a dollar amount, but the machine does nothing since he has not chosen the dollar option.)

    Customer: “It still doesn’t work! They made this machine far too difficult to use!”

    Me: “Okay, well, I’ll just explain your options to you again…”

    (This time, I physically point to each of the three buttons as I explain the difference between the three options.)

    Customer: “Oh, okay!”

    (He again proceeds to type a dollar amount without choosing an option.)

    Customer: “The machine doesn’t work!”

    Me: “Okay, sir, if you want to add a tip as a dollar amount, press the first button there labelled ‘$’. The machine will take you to the next step, and then you can enter the amount you wish to leave.”

    Customer: “Oh, okay!”

    (He still doesn’t get it. I end up explaining about 7 more times until he finally pushes the button to proceed to the next step.)

    Customer: “Oh… well, that was easy! I don’t know why it took so long for me to understand that. Thank you for being so patient. I’m going to leave you $1 for every time you had to explain it to me!”

    (He ended up leaving me a $10 tip. His meal had only amounted to $25. Definitely one of the best customers I’ve had!)


    Page 72/103First...7071727374...Last