Category: Money

Moving The Line Forward By Paying It Forward

| Las Vegas, NV, USA | At The Checkout, Family & Kids, Food & Drink, Money, Theme Of The Month

(I am about 11 years old, ordering lunch at the mall food court, from a restaurant that serves customers cafeteria style. I am alone, and there is a middle aged man in front of me in the line. I am not paying much attention to him as he reaches the register and pays, but does not immediately walk away.)

Cashier: *to customer behind me* “Just the entree, sir?”

Me: “Umm, excuse me?”

Cashier: *to me* “You need to move out of the way.”

Me: “But—”

(I realize she is not listening to me at all, and stand there bewildered as to what to do. After a few seconds, the middle-aged man chimes in.)

Middle-Aged Man: “She thought we were together. She charged me for your meal.”

Me: “Oh! I’m so sorry. I wasn’t even paying attention. Here, I’ll pay you back.”

Middle-Aged Man: “Nah, don’t worry about it. Have a nice day.”

(By the time I get over my shock and try to thank him, he has already walked away without another word. Nearly ten years later I still remember and appreciate it, proving that even the smallest act of generosity can have a lasting impression.)

Face Value

| FL, USA | Family & Kids, Money, Theme Of The Month, Tourists/Travel

(The face paint we use at the theme park is water-based, and I have to put it away during one of our seasonal storms. I am currently drying off my station so that I can get back to painting faces.)

Customer: “Hi, my daughter would like a face paint.”

Me: “Certainly! Go ahead and pick your paint from the book, and I should be all set up by the time you decide.”

Customer: “Sounds great!”

(The customer and her daughter bypass the book and just look at our back wall display instead. The customer sets up all of her stuff right next to our price sign and display, showing the credit cards we accept. I overhear them making their decision.)

Me: “I’m ready whenever you are! I think I heard somebody wanting a Unicorn Mask?”

Customer’s Daughter: “Yeah!”

Customer: “It’s a bit too much…”

Customer’s Daughter: “But mooooommm!”

Me: “I can scale it back to a lower-priced version that I think you would both be happy with.”

Customer: “I think that could work.”

(I proceed to make the custom face paint, and add all the little touches that they ask for as I go along. When I finish I show, the customer and her daughter are happy with it.)

Me: “Okay, your total is [total].”

Customer: “What? You have to pay?!”

(I point to the credit card and price sign that she’s been standing next to the entire time.)

Customer: “Geez, no wonder you were so accommodating!”

(She throws the money at me and storms away in a huff, complaining about having to pay for a face paint.)

Full-Blown Self-Serve

| Beverly Hills, CA, USA | Money, Transportation

(I am a caregiver, driving my client’s car to a gas station. My client is a reasonably well-off widow of a Hollywood big shot.)

Me: “Do you want self-serve or full service?”

Client: “Self is fine.”

(As I pull into the pump, I pass an employee sweeping outside the building.)

Client: “Honk at him!”

Me: “Um… why?”

Client: “To get him to help us.”

Me: “Oh, so you want full service?”

Client: “No, I just want him to come here and put the thing in, and check the oil.”

Me: “Um, I can do that. I pump my own gas all the time.”

Client: “I know dear. I don’t care. I want him to do it.”

(My client gets out of the car and flags down two separate employees, who pump her gas and check her fluids. She pays and we leave.)

Me: “So, you did want full service. Why did you want me to go to self-serve?”

Client: “It’s cheaper!”

Running Some Marriage Checks

| OR, USA | Crazy Requests, Money

(A man comes up to my teller window and gives me an account number that he wants to deposit a check into. I pull up the account to see that his wife is the only name on the account, but the check is written out to him.)

Me: “Hmm, do you have an account with us? Since the check is written out to you, I would have to first deposit it into your account and then transfer it to your wife’s account.”

(After having to explain this concept a couple more times, he gives me his own account number, and I notice just how much the check is for: almost $30,000.)

Me: “You know, I am actually going to need to put a three-day hold on this check.”

Husband: “What? Why?”

Me: “It’s based on a lot of factors, like your account activity and current balance, which is not much and under $500, and that you’ve chosen to come to a branch an hour from your house, which is a little odd.”

Husband: “What? I’ve been banking here for 30 years; you’re not putting a hold on my check. That’s just ridiculous. It’s a good check! Give it back to me. I’ll just take it somewhere where they’ll actually be happy to take my money!”

(After several more minutes of this, I ultimately agree to not put any hold on the check and he leaves. I show the check to my supervisor a couple minutes later, who says that we ARE going to put a hold on the funds. My manager is about to call the customer to let him know, when a woman walks up to my station.)

Wife: “Hi, I wanted to transfer my husband’s check into my account. He was just in here.”

Me: “Oh hi, give me just a second.”

(I grab my supervisor, who tells her that we will need to put a hold on the check, so we can’t transfer it to her account just yet.)

Wife: “Oh that’s fine. We don’t need the money now, but my husband is just so bad with his money that he’s not allowed to touch it. That’s why we keep it in my account. Otherwise he would just spend it.”

Me: “Oh, well thank you for understanding!”

Wife: “Oh I don’t care. It’s not a big deal. My husband was probably not very nice about it though, was he?”

Me: “Haha, well…”

Wife: “Yeah, he’s not very sociable.”

Saving Money And Wasting Time

| Brighton, England, UK | At The Checkout, Money

(I work for a supermarket that has launched a ‘price promise.’ If you spend more in the supermarket than you might have spent in a competitors, the till system automatically prints a coupon for the difference. If you saved money over shopping with competitors, it prints a little ‘for information’ slip to tell you how much money you saved over going elsewhere.)

Me: “That’s £14.87 please, ma’am.”

Customer: “Oh! I have this coupon! I can save 50p!”

(The customer hands me a ‘for information’ slip that is not actually a coupon.)

Me: “Ma’am, I’m afraid that’s an advice slip. You already saved your 50p on your last shop.”

Customer: “Exactly. So I get 50p off now, right?”

Me: “No, ma’am. This piece of paper says ‘You saved 50p’ and is for information only. If it was a coupon, it would have the writing ‘Save 50p off your next shop!’ instead.”

Customer: “So it’s a coupon?”

Me: “No, ma’am. It’s for information. If it was a coupon it would have the text as I described, and also a barcode beneath for me to scan to apply that discount. As there is no barcode, regrettably it is not a coupon, and unfortunately I cannot credit you with this 50p.”

Customer: “So why did they give me a coupon to save me money if I can’t actually save any money?”

Customer’s Husband: “FOR LORD’S SAKE, WOMAN! The lady has very nicely tried to explain several times that THIS IS NOT A COUPON. You ALREADY saved your money, so you can’t save it twice. Can we PLEASE just pay and go before people start questioning why I’ve not divorced you yet?”

Customer: “Oh. Sorry, dear.” *to me* “Sorry to you too, dear! I don’t understand why they gave me a coupon I can’t spend, though.”

Customer’s Husband & Me: “It’s not a coupon.”

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