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    Category: Money

    Small Change Can Make The Difference

    | Boston, MA, USA | Awesome Customers, Money, Pets & Animals, Theme Of The Month

    (During the month of February, my clinic has a special where our rabies vaccine is a much lower price than we would normally have it. I have just dealt with an extremely rude customer, and am prepared for the worst.)

    Me: “Hello again, sir. Was there a problem with anything?”

    Customer: “Did I get a three-year rabies vaccine?”

    Me: “Yup, you did, sir. It shows how long it’s good for right there.”

    (I show him the paperwork.)

    Customer: “Okay, so… Why did you only charge me $8?”

    (The customer pulls his change out of his pocket.)

    Me: “Oh, that’s because this month we have a discount!”

    Customer: “What? Really? That explains why it’s so busy. I was ready to give you back the change you gave me. Thanks!”

    (I had to tell everyone I was working with what happened. To this day, thinking about him during a rough shift brings a smile to my face.)

    Enabled By Kindness

    | Estes Park, CO, USA | Awesome Customers, Money

    (I am a seasonal employee in the Arts and Crafts centre in summer camp in Colorado. I am teaching silk painting, and there is one older, slightly disabled lady that neither of my coworkers could put up with. I help her every day and treat her just the same. It is the end of the last day of her working on her project.)

    Lady: *to me* “Can I talk to you?”

    Me: “Sure.” *heads over*

    Lady: *discreetly presses $5 into my hand* “I know I can be difficult to work with, and you’ve been so nice and so understanding, and made me feel like I was a real artist. You deserve something nice. Go buy a good burger for dinner.”

    (I blink and try to hand her money back.)

    Me: “I really can’t, ma’am.”

    Lady: “Oh, who cares, you deserve it!”

    (She came back several days later to give me $5 more! She made my entire summer. I never ended up spending that $10. I have it saved as a memory of one of the nicest customers I’d ever had!)

    The Biggest Winner Is Humanity

    | Robeline, LA, USA | Awesome Customers, Money

    Customer: “I’ll have a number seven ticket, please.”

    Me: “Sure, that’ll be $2, please.”

    Customer: “Thanks! I’m feeling lucky today. I hope that I win!”

    Me: “Good luck! Remember, you’ve got to share with me if you do!”

    Customer: “Okay!”

    (He leaves and I think nothing of it as I always joke with customers about sharing winnings. A few days later, he comes back and hands me the same scratch ticket.)

    Customer: “Hey! I won $50! Isn’t that great?”

    Me: “Yeah! That’s awesome!”

    (I do up the pay out and hand him the money, two 20s and a 10.)

    Customer: *holding out the 10* “Could I get two $5 bills instead?”

    Me: “Sure, there you go!”

    Customer: “Thanks.” *he hands me $25* “There you go! That’s your share!”

    Me: “What?”

    Customer: “I said I’d give you part of the money if I won, so there you go! Have a nice day!”

    (He left before I could argue. It’s people like that who make me have faith in humanity!)

    Giving More Than His Two Cents

    | Hamden, CT, USA | At The Checkout, Bad Behavior, Money

    (A male customer buys nothing but a water and is checking out with me.)

    Me: “Have a nice day!” *big smile*

    Customer: “You too!”

    (The customer leaves with no issue and is gone for perhaps a minute before he comes storming back in the exit door.)

    Customer: “Did you charge me 5 cents for this water?” *waving receipt in the air*

    Me: “The water itself is two dollars and then we have the deposit fee.”

    (There is a 5-cent deposit on all beverages in my state. Period. You get it back when and if you recycle it at a machine that gives vouchers. It has been this way for as long as I can remember in my 22 years.)

    Customer: “So you charged me 5 cents?!”

    Me: “It’s not an extra five cents, Sir, there’s just a deposit.”

    Customer: “I want my 5 cents back!”

    Me: “I’m sorry, sir, it’s a state law. All beverages have a 5 cent deposit.”

    Customer: “You can’t do that! It’s not displayed. I want my 5 cents back!”

    Me: “Sir, I can’t give you a nickel, I’d be a nickel short in my till.”

    Customer: “You need to give me my 5 cents back! It isn’t on a sign! You have to have a sign about it!”

    Me: *shocked pause* “Let me call my manager… one second.”

    (A new manager approaches and asks what the problem is. As the customer is obviously irate, he takes him back to his office to talk, something you really aren’t meant to do. When their meeting is finished, the customer storms out of the office.)

    Manager: “I should have just given him the five cents. I think we just lost a customer.”

    Me: “…I think we can survive losing that particular customer.”

    Fruit Loopy

    | Los Angeles, CA, USA | Bad Behavior, Bizarre, Money, Tourists/Travel

    Me: “Alright ma’am, I’ve entered all your requests in the reservation. Have a great day!”

    Caller: “Wait, I’m not finished! I want a fruit basket in my room to be there when I arrive. And there better not be any grapes! They’re nasty! They’re dirty and full of germs! I only want fruit with skins I can peel off!”

    Me: *being a fellow germophobe* “I definitely understand that. Bananas and oranges.”

    Caller: “If I find any skinless fruit, I will immediately throw the entire fruit basket out of the window into the ocean! Do you hear me?”

    Me: “Ah, well then we have to move you to a room with a balcony, because the window in your stateroom doesn’t open. The upgrade would cost $2,100.00, is that okay?”

    Caller: *long pause* “No, I will just carry it upstairs to the deck and do it from there.”

    Me: “Alright, sounds great. Anything else I can help you with?”

    Caller: “No thanks dear, have a good day.” *click*

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