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    Category: Money

    Talking Non-Cents In The Dollar Store

    | Canada | At The Checkout, Crazy Requests, Money

    (It’s a busy Saturday, and both our cash registers are lined up with customers. A woman is stood next to the line-up, clearing her throat and trying to get my attention. She finally shoves her way to the cash, ahead of the line-up.)

    Customer: “I need to return all these stickers. I was charged $7, when they’re only supposed to be $2!”

    (I’d normally send her to the back of the line, but at this point it will be faster just to serve her and get her out of the way.)

    Me: “I’m sorry about that, sometimes when we’re busy a cashier can miss a mistake like that. I just need your receipt.”

    Customer: “I don’t have my receipt! I shouldn’t have to keep my receipt; you made the mistake!”

    Me: “I’m sorry, ma’am; but I cannot do a return or exchange without a receipt. There has been an issue lately of people trying to return items they didn’t pay for.”

    Customer: “Are you calling me a thief? You charged me $5 extra per sticker, and I bought ten stickers! Give me my money!”

    Me: “Again, ma’am, I’m sorry. I cannot do a return or exchange without a receipt. If you’d like to wait a few minutes, my manager will be back from her break. Honestly, she’s only going to tell you the same thing, however.”

    Customer: “This is ridiculous, I’m not waiting around for anyone! You’re wasting my time; now give me my money back! This happens all the time here! You guys didn’t ask for a receipt the last time! I’m a paying customer! I bought a bunch of these stickers before, and the same thing happened!”

    Me: “If this has happened to you with this item before, why didn’t you confirm they were ringing in at the correct price the second time?”

    (The woman turns beet red. Without saying anything, she throws the stack of stickers at me and storms out the door, shoving past people as she goes.)

    Next Customer: “They really need to give you kids hazard pay for this s***.”

    A Good Attitude About A Bad Attitude

    | WI, USA | At The Checkout, Awesome Customers, Money, Top

    (Our refund policy has a shorter timeframe than most people assume, and they usually don’t read their receipts. A customer walks in carrying a bag with one of our games; she’s on her cell phone.)

    Me: “How can I help you, ma’am?”

    Customer: “I just want to return this. I do not need to be spending $30 on a game right now.”

    (She continues her phone conversation.)

    Me: “Do you have your receipt with you?”

    Customer: “Yeah, it’s in the bag, honey.”

    Me: “Okay, let me just check it.”

    (I see that she’s a couple of days past the refund window.)

    Me: “All right, I can get you a store credit for this.”

    Customer: “What? You mean I can’t get my money back?”

    Me: “It says right here, ‘Last day for refund is [date]’.”

    (She is a little bit shocked, and continues talking on her cell phone.)

    Customer: “They say I can’t return it… I can only get a store credit! I just drove all this way for nothing!”

    (I prepare for her to start yelling at me.)

    Customer: “Oh, I can’t believe this. I need to go. Just put it back in the bag. I need to take my bad attitude out of here!”

    Me: “Um, sorry about that.”

    Customer: “Oh, it’s okay; it’s not you, honey!”

    (She grabs the bag and leaves quickly, still on her cell phone. I turn to my coworker.)

    Me: “I can’t believe she didn’t yell at me! She just recognized that she was upset and left. This has never happened before!”

    Putting The Cuss Into Repercussions

    | Birmingham, England, UK | Bad Behavior, Family & Kids, Money

    (I overhear an employee and an older customer, who is accompanied by her grandson. She is trying to return an expensive toy.)

    Employee: “I can offer you a replacement or gift voucher, but without the receipt I can’t give you a cash refund.”

    Customer: “No, you’ll give me a refund in cash.”

    Employee: “I can’t do that without the receipt. If the toy is faulty I can replace it for you, or you can choose something else.”

    Customer: “No, you’ll give me £120 in cash, out of the till. End of.”

    Grandson: “Nana, you’re not allowed to say ‘end of’ to people.”

    Customer: “Shush, I’ll say what I like. I’m allowed to say what I like. They just don’t want to give me £120 out of the f****** till.”

    Grandson: “You’re not allowed to say the f-word, Nana!”

    Customer: “Shut up.”

    Employee: “I’m really sorry, but without your receipt I can’t do a cash refund. If you come back with your receipt we’ll be able to give you a refund.”

    Customer: “F*** off!”

    Grandson: *to employee* “I’m sorry my nana said that. She doesn’t know you’re not allowed to say the f-word.”

    Got To Give Him Credit For Trying

    | MD, USA | At The Checkout, Money

    (We just opened for service. Our first customer of the day comes in.)

    Customer: “Hi, do you guys take [credit card name]?”

    Coworker: “No, sorry, sir.”

    (The customer leaves, but he comes back about an hour later.)

    Customer: “Hi! Do you guys take [credit card name]?”

    Coworker: “Nope, sorry. But we take checks!”

    Customer: “Nope, that doesn’t work. Thanks anyway.”

    (An hour later, he comes back.)

    Customer: “Still not taking [credit card name]?”

    Coworker: “Nope, sorry!”

    Customer: “Okay…”

    (He leaves, again. An hour later..)

    Customer: “NOW do you take [credit card name]?”

    Me: “Sorry, sir, we do not.”

    Customer: “Jeez, I’m never coming back here! You guys never take [credit card name]!”

    (He storms out. At the end of the day…)

    Customer: “So, how about now?”

    Kicking Off Over A Kicking Off

    | FL, USA | At The Checkout, Money, Wild & Unruly

    (I am cashing out a couple who is buying a laptop and some anti-virus software. We have a deal; if you purchase a computer, your anti-virus will be free for six months or $20 for one year. One of the store managers is coaching me.)

    Me: “So, would you like six months of free anti-virus or one year for $20?”

    Customer: “The guy back there told us it was $17!”

    Manager: “No, it is actually $20.”

    Customer: “SO HE LIED?!”

    Manager: “Seems like he did.”

    Customer: “I’M GOING TO GO BACK THERE AND KICK HIS A**!”

    Manager: “Go ahead.”

    (The customer, her husband, and I are all taken aback.)

    Customer: “…Really?”

    Manager: “Actually, let me go get him.”

    (My manager leaves my register, and heads to our computer department. The customer’s wife is now laughing while the husband starts to sweat.)

    Customer: “Is he coming back? I was just joking! I still want the one year. I’m sorry! I was just joking!”

    (The couple quickly pays and leaves before the manager comes back to my register.)

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