Category: Money

All’s Well That Messengers Well

| Toronto, ON, Canada | At The Checkout, Health & Body, Money

(I work at a healthcare store. Whenever we have promos such as gift cards when purchasing more than a certain dollar amount, we call our regular customers a week in advance to let them know. After each call, either actually talking to the customer or leaving a message, we put a check next to their name on our list. One cranky regular misses the promo weekend and comes in three weeks later.)

Customer: “Hello, [My Name]. I’m just parked outside. Can you get me my products?”

Me: “Sure, I’ll be right back.”

Customer: “Don’t you have any promos? You haven’t had one since December.”

Me: “No, I know it’s been a while.”

(I make sure not to mention the promo three weeks prior, as I know she missed it, and I am sure she will throw a fit. I go to the back to get her products. As I am coming back, I see the customer yelling at my coworker. She then turns to me.)

Customer: “This is so disappointing! I told you guys to call me every time you have a promo. [Coworker] said that you had one three weeks ago!”

Me: “Oh, we did call you. I’m sure we did. You’re the first one we call.”

Customer: “No, I did not get any call. No message. This is the second time!”

Me: “I remember the first time you said your daughter forgot to tell you.”

Customer: “Well, this time I really didn’t get any call! No message, nothing!”

(The customer goes on and on as I am ringing her in, and I am just nodding. She’s always in a hurry, so I need to ring her in as I am listening. I can see the other customers looking at her.)

Me: “I really apologize, but as you see here on our call list, I called all these customers including you. Your name even has an asterisk ’cause you’re the first one we call.”

Customer: “Well, I didn’t get anything! There could be something wrong with my answering machine, but I doubt it! You guys owe me!”

(The customer storms out of the store. The next day she calls.)

Me: “Good afternoon, [Store]. [My Name] speaking. How may I help you?”

Customer: “Oh [My Name], this is [Customer]. I just called to apologize for my behavior yesterday. I asked my daughter if she knew of any promos you guys had, and she just gasped because she forgot to tell me that you guys called.”

Me: “That’s okay Mrs. [Customer]. It’s not a problem.”

Customer: “Okay, thank you. Bye!”

Fought For His Country, Not Just His County

| NJ, USA | At The Checkout, Military, Money

(Our store gives a military discount, but you have to have one of three types of nationally-issued ID cards to get it. It can’t be a state, county, or city-issued ID. My current customer has a county-issued veteran’s card.)

Me: “I’m sorry, sir; we can’t take these. It must be a nationally-issued card.”

Customer: “This IS nationally issued!”

Me: “No, this is a county VA card. The county seal is right there. It has to be from the Department of Veteran’s Affairs in DC.”

Customer: *blankly* “This IS a VA card.”

(I pull out the cheat-sheet for cashiers.)

Me: “It has to be one of these types. They’ve gotten very strict on that.”

Customer: “I’m going to [competitor]! They know how to treat their veterans right!”

(The customer storms out. A regular, who is a retired vet, comes up to me.)

Regular Customer: “Good for you! I can’t stand people like that.”

Me: “I was about ready to rattle off my parents’ names, ranks, and postings. Mom did her 22 years, and Dad’s a Lieutenant Colonel. And both of them would’ve told me that if I didn’t have my ID, too bad!”

Not-So-Smart-Phone, Part 9

| Chicago, IL, USA | At The Checkout, Money, Technology

(I’m at a coffee shop that has a clear ‘We do not accept $50s or $100s” on the cash register. Customer #1 is in line with Customer #2, a teenager, behind him.)

Cashier: “I’m sorry, sir; we can’t accept $100s.”

Customer #1: “You have to! You’re breaking the law!”

(The customer starts ranting about it for a while. Meanwhile, the teenage customer behind him fiddles with her phone for a few moments before speaking up.)

Customer #2: “Excuse me? But, no, that simply isn’t true. There is no law requiring businesses accept payment in $100 bills.”

Customer #1: “What do you know about it? You’re just a kid!”

Customer #2: “Well, for one, I can use Google. Here’s what the Treasury says…”

(Customer #2 starts reading out the webpage on her phone which confirms what she says. Customer #1 shuts up and pays with normal bills.)

Related:
Not-So-Smart Phone, Part 8
Not-So-Smart Phone, Part 7
Not-So-Smart Phone, Part 6
Not-So-Smart Phone, Part 5
Not-So-Smart Phone, Part 4

This Is Why We’re In A Recession, Part 21

| PA, USA | At The Checkout, Extra Stupid, Money

Me: “Hi, how can I help you today?”

Customer: “I need a $500 money order.”

Me: “Okay. It’s $501.20.”

Customer: *hands over $7 cash*

Me: “You’re still $494.20 short.”

Customer: “What? What do you mean?”

Me: “We need $500, plus $1.20 for processing the money order.”

Customer: “This isn’t enough?”

Me: “Sorry, a $500 money order costs $500.”

Customer: “Oh. I didn’t know that.”

Related:
This Is Why We’re In A Recession, Part 20
This Is Why We’re In A Recession, Part 19
This Is Why We’re In A Recession, Part 18
This Is Why We’re In A Recession, Part 17
This Is Why We’re In A Recession, Part 16
This Is Why We’re In A Recession, Part 15
This Is Why We’re In A Recession, Part 14
This Is Why We’re In A Recession, Part 13
This Is Why We’re In A Recession, Part 12

Needs To Stop And Take A Minute

, | Sydney, NSW, Australia | At The Checkout, Crazy Requests, Food & Drink, Money

(I work at a fast food chain, where most of the food just needs to be assembled on order. However, some items are rarely ordered, so we don’t prepare them since we’d have to throw them out if nobody purchases it within a certain time. It normally takes five to seven minutes to cook these items.)

Customer: “Hi, I’d like a [food item], please.”

Me: “Sure, that’ll be [total].”

Customer: *hands money* “Thank you.”

Me: “No, problem, here’s your change. Just wait over there until your order is ready.”

(The manager comes over as I’m making drinks for the customer.)

Manager: “Did you inform the customer that there will be a five minute wait on [food item]?”

Me: “I wasn’t aware there was, but I’ll let him know.”

Manager: “It’s fine. I’ll talk to him; you’re busy.” *to customer* “Excuse me, sir, did you order [food item]?”

Customer: *irritated* “Yeah, what’s the problem?”

Manager: “We have to make that item fresh, so it’ll be about five minutes. Is that alright?”

Customer: “No, it’s not f****** alright! You should have told me earlier. Now I don’t f****** want it!”

Manager: “I’m sorry, sir. I told you as soon as I found out. If you like, I can offer you a refund, or you can have something else.”

Customer: “F****** h***. Can’t you do anything right?! I’m not going to f****** wait for my d*** food.”

Manager: “I’m sorry, sir; it’s not my fault. I’ve given you the option of getting a refund if you’d like one.”

Cook: *yells to manager* “The [food item] is ready!”

Manager: “I’m really sorry about the wait, sir, but your food is ready! Would you like it?”

Customer: “No, just give me my f****** money back.”

Manager: “It’s ready though. Wouldn’t you rather—”

Customer: “I want my f****** money! This has been terrible service with your f****** smug tone and inconsiderate attitude. You think you’re better then me and can just f****** act that way!”

Manager: “I’m sorry you feel that way; have a nice day.”

Customer: “Yeah, yeah, f*** you.” *stomps out with his money*

Manager: *to me* “I’m going for a smoke.”

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