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    Category: Money

    Poor Memory

    | PA, USA | At The Checkout, Books & Reading, Money, Top

    (We are having a book drive for a local school that has had a terrible fire, causing it to lose its entire library. When customers come up, we are allowed to tell them about the drive and ask if they would like to donate. If not, it is okay, but we ask just the same.)

    Me: “Would you like to donate a book to the St. [Name] book drive?” *I clearly explain their situation*

    Customer: “No, I don’t give money to poor people. If they want money, they have to work for it like the rest of us. I don’t like lazy layabouts.”

    (I am about to remind the customer that it was a fire, when the customer’s husband interjects.)

    Customer’s Husband: “Do you really feel that way, dear? I wonder if you felt this way 27 years ago when we had an infant, no jobs, no money, and had to ask my parents for an allowance so we could live. Now that we have money in the bank, a Volvo in the driveway, and a designer handbag on your arm, suddenly we are too good to help others?”

    (The husband then turns to me.)

    Customer’s Husband: “Are these the books you are selling?”

    (The husband indicates a pile we have beside the register. I nod, dumbfounded.)

    Customer’s Husband: “We will take them all.”

    His Psychotic Two Cents

    | MI, USA | At The Checkout, Bizarre, Money

    (Two customers—who seems to be friends—are checking out a few small items. Customer #1 has already paid and is waiting while Customer #2 pays.)

    Cashier: “That’ll be $11.97.”

    Customer #1: “Ooh, you get pennies!”

    Customer #2: “Oh, I love pennies!” *suddenly very serious and angry* “Unless they’re Canadian! God help him if he gives me Canadian!”

    (Customer #2 is cheerful again, smiles at cashier as he gives her the three pennies.)

    Cashier: *nervously* “Have a nice day…?”

    Customer #2: *cheerful* “You too!”

    Got To Give That Customer Credit

    | Peoria, IL, USA | At The Checkout, Awesome Customers, Bad Behavior, Money, Top

    (I am a first-time customer at this salon. According to my stylist, they’ve recently installed a new computer system, which is giving them fits. It will not process credit card payments. The stylist has to call the card in, a process that takes about five minutes. An older woman walks in, looking to buy some hair products. My chair is fairly close to the register.)

    Stylist: *to the other customer* “Okay, so our register isn’t taking credit cards right now. I’ll have to call your card in. It’ll just be a minute.”

    Customer: “Oh, this is ridiculous!”

    (The customer stands there, rolling her eyes and sighing loudly while the stylist attempts to run her card via the phone.)

    Stylist: “Ah, this isn’t working again!”

    (My stylist walks over and attempts to run the card with no luck. Meanwhile, the customer is rolling her eyes, sighing, tapping her toes, and making comments under her breath. My stylist comes back to me and resumes work on my hair.)

    My Stylist: “I’m sorry about this!”

    Me: “Hey, no worries. Y’all can’t control the computer, right?”

    My Stylist: “It’s been doing this all day! It’s so ridiculous.”

    (I speak loud enough for the customer to hear.)

    Me: “It is what it is. If the computer decides to act up, it’s not the employee’s fault. Rolling your eyes and being impatient won’t fix anything! I work at [bank], and I have customers who act like that when my computer is slow. Acting like a spoiled child won’t make the computer go any faster!”

    (The customer scowls at me, and I smile back at her.)

    Me: “I’ve worked a lot of retail jobs. It’s not the employee’s fault!”

    (The customer quickly pulls $20 out of her wallet, hands it to the stylist, and slinks out of the salon.)

    My Stylist: *laughing* “I think she heard you.”

    Me: “That was the idea! I have a credit card too, so I’d like to apologize in advance…”

    (The stylist encounters the same problem with my card. After fighting with the system for 15 minutes, she declares that my haircut is ‘free today’. And my hair looked fabulous. I’ll definitely be back!)

    The Road To Hell Is Paved With Detoured Intentions

    | PA, USA | At The Checkout, Crazy Requests, Money, Top, Transportation

    (On break, I read on my phone that there has been a horrible truck accident. News reports say traffic will be shut down along that highway for several hours. After break, I am ringing up a customer and notice where she is from.)

    Me: “Just curious, but were you planning on taking the turnpike home?”

    Customer: “Yes, why?”

    Me: “There’s an accident, and it will be shut down for a few hours. You might want to try taking another route.”

    Customer: “What? This is ridiculous. What will you do for me?”

    Me: “I’m sorry?”

    Customer: “I’ll have to go out of my way; this will cost gas, and I might be late. You need to compensate me for that! Where’s your manager?”

    Me: “I am the department manager and… no. We won’t compensate you because the turnpike is closed.”

    Customer: “I’ll contact your headquarters! Forget this stuff; I’m not shopping here again!”

    (She storms off before finishing paying. Apparently she did contact our corporate, who were quite confused and wouldn’t give her compensation either.)

    Thinkless And Thankless

    | MA, USA | Bad Behavior, Crazy Requests, Money

    (To make it easier to keep track of how long things have been in our store, the date is printed on their tags along with a corresponding color. Right now we’re running a 50% off sale for almost every tag color except two, and there are multiple signs on our walls telling our customers this. A customer walks in briskly and approaches my counter without even looking at me.)

    Customer: “I don’t want to think today. You’re going to tell me the price of things.”

    Me: “Uh… okay?”

    (The customer shoves a coat in my face.)

    Customer: “How much is this?”

    Me: “Well, what does the tag say?”

    Customer: “I don’t want to think!”

    Me: *looks at tag* “Well, it says that it’s $69. It’s also printed on a mint green tag. That means it’s 50% off right now.”

    Customer: “I don’t want to think about it! How much is that?”

    Me: “Well, half of 70 is 35, so it will be about $35.”

    (The customer leaves the coat on my counter, and walks away in a huff. She then brings up another coat.)

    Customer: “How much is this one?”

    Me: “Well, what does that tag say?”

    Customer: “I don’t know! I don’t want to think about it!”

    Me: “The tag says it’s $99, and since it’s an orange tag, there’s no discount on it today.”

    (The customer throws this coat down on top of the other, then proceeds to bring me a third.)

    Customer: “How much is this one?”

    Me: “Well, what does the tag say?”

    Customer: “I already told you that I don’t want to think about it!”

    (She walks out of my store angrily. Meanwhile, one of the regulars who was in the store and witnessed the entire exchange comes up to me.)

    Regular: “Wow. She didn’t even say thank you.”

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