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    Category: Money

    Looking For A Stuffed Cash Cow

    | Canada | Liars & Scammers, Money

    (In order to drive business to our photography studio, we leave out stuffed animals for customers to ‘find’ and return in exchange for a free session and picture. The animals come with a silly poem with directions on where to go to collect their prize. A customer comes in, and places one of our toys on the counter.)

    Customer: “I found your toy.”

    Me: “Great! You’ve won a prize! You’ve won a free picture plus sitting!”

    Customer: “What? You mean there’s no cash?”

    Me: “I’m sorry?”

    Customer: “I found your toy. I was under the impression there would be a reward.”

    Me: “Erm… yes. The sitting and picture is the reward.”

    Customer: “Well, I want CASH!”

    Me: “I’m sorry, ma’am; we’re not allowed to offer cash prizes.”

    Customer: “Well I don’t have to take this! I brought your toy back, and you won’t pay me for it! You do it every other time! I can’t believe you won’t do it now! I’m calling your manager to complain!”

    Me: “Well, I am the manager, ma’am. I’m quite certain I’ve never handed out a cash prize for this game.”

    (The customer is now red faced and even angrier.)

    Customer: “How rude of you! I’m calling your company to complain and get my cash!”

    (The customer then shoves the toy across the counter, pauses to take the number for customer services, and storms out.)

    How To Keep Your Days From Drag(ging)-On

    | FL, USA | Bizarre, Money

    (I’m working at my teller window when a client with a bandaged hand comes up with a deposit.)

    Me: “Hello! Welcome to [bank]. I see that you hurt your hand; were you fighting with a dragon?”

    Client: “Yes, and it won.”

    Me: “Was it a big dragon?”

    Client: “No, it was a little one. But he didn’t play fair. He used fire!”

    Me: “Oh, no! Well, better luck to you next time. Here’s your receipt. Have a wonderful day!”

    Client: “You too! Thanks!” *walks out the door*

    (My boss, who has been standing behind me the whole time, finally speaks up.)

    Boss: “That was not normal…”

    How To Disarm Volatile Customers

    | USA | At The Checkout, Military, Money, Top

    (I work at a clothing department store. We don’t offer a discount to our military, but we do have deals going on all the time. I overhear a customer speaking as if he has a military background. He eventually comes up to the counter.)

    Me: “Hi, I couldn’t help but overhear, but what branch are you?”

    Military Customer: “Oh, I am in [legitimate military branch]. I did a tour of Iraq for a while.”

    Me: “In that case, I can see that you forgot your coupon! That’s not a problem; we’ll take 30% off for you!”

    (The next customer behind him starts yelling.)

    Next Customer: “I don’t have my 50% coupon!”

    (I ignore her, and finished the soldier’s purchases.)

    Next Customer: “I deserve my 50% off!”

    Me: “Ma’am, our store has never had a coupon that goes over 30%.”

    (The next customer begins to yell.)

    Next Customer: “You gave that discount to him! Why can’t I get the discount?”

    (The military customer calmly walks over, and takes off his left arm. The next customer’s eyes get really large.)

    Military Customer: “Don’t worry, the 50% discount only costs an arm and a leg; give or take a bit.”

    (The next customer flees without buying anything. Thank you to all of our military, and especially the ones with great humor!)

    No Insight To Get The Right Site

    | Australia | Extra Stupid, Money

    (The company I work for has a competitor with a similar name.)

    Me: “Welcome to [my company], this is [name].”

    Caller: “Yeah, hi, I need you to cancel my automatic billing.”

    Me: “Well, sir, for security reasons we don’t store your payment information, so we don’t do automatic billing. Are you sure the charge is from us? What does it say on your statement?”

    Caller: “It says [competitor name].”

    Me: “I see. I’m sorry, sir, but that is a different company. You have called [my company]. You will need to call [competitor] if you want to cancel your automatic billing.”

    Caller: “But on the site it says to call this number for assistance!”

    Me: “Yes, on our site, it does. But you are not a customer of our site. You need to go to [competitor]‘s site to contact them, or I can give you their number.”

    Caller: “Look, I just want to cancel my automatic billing!”

    Me: “Yes, sir, I understand, but we are a completely separate company. [Competitor] is not associated with us in any way. You will need to call them if you need help.”

    Caller: “Why won’t you help me? Just cancel my automatic billing!”

    Me: “Sir, the only help I can offer you is to give you [competitor]‘s phone number so you can call them. I can’t cancel your account with us, as you are not a customer.”

    Caller: “I got the number off the site! It’s the number I called! Why won’t you help me?”

    Me: “Sir, as I already explained, you are looking at the wrong site. You will need to visit [competitor]‘s site, or I can give you their number. We are not associated with them at all.”

    Caller: “Fine, I’ll just dispute the payment! I’ll get you shut down!”

    No Benefit Can Come From This

    | USA | Money, Musical Mayhem

    (A very common occurrence at music/guitar stores, is people buying guitar strings for prison style tattoo guns. While not illegal, it is stupid, and can be dangerous.

    Customer: “Hey man, I need an F string.”

    Me: “E,A,D,G B,E… there isn’t such a thing as an F string.”

    Customer: “Oh, I need… uhm… the smallest one.”

    Me: “Is it for tattooing?”

    Customer: “Yeah.”

    Me: “Man, it’s not illegal, but steel strings can contain residual nickel content from manufacturing. If the person you use it on is allergic to nickel—which is common—they will have a horrible reaction. Go to a smoke shop; they have needles there.”

    (The customer leaves for 20 minutes, and then comes back in.)

    Customer: “I need that string.”

    (I direct him to the counter where strings are sold. My coworker rings him up. He leaves again without the string. I speak to my coworker.)

    Me: “What happened?”

    Coworker: “The card the customer presented for the $0.85 transaction was declined.”

    (A few minutes pass. An angry young woman storms in.)

    Woman: “I demand to see the manager! My boyfriend used my state benefits card to try and buy a guitar string!”

    (I can guess what has happened. The state had to freeze her benefits card, since it was used to try and buy something other than food.)

    Woman: “You froze my card; how the f*** am I supposed to buy milk for my d*** baby?”

    Manager: “Ma’am, we don’t have the authority to freeze your card.”

    Woman: “My boyfriend used it here, and you declined him! Now my f****** card won’t work at all!”

    Manager: “Again, we can’t freeze your card. The state probably flagged it for misuse.”

    Woman: “I can’t even buy f****** gas to get home, because I need f****** milk for my d*** baby! How am I going to f****** get home?”

    Manager: “That’s not our responsibility, and I have to ask you to stop cursing in front of my other customers.”

    (The woman immediately turns demure.)

    Woman: “I’m sorry; I just can’t afford gas and milk.”

    Manager: “But the guitar string was a necessity?”

    Woman: “No, I guess not.”

    (She leaves. I almost wanted to feel sorry for her, but it was impossible, given her terrible attitude and misuse of the system.)

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