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    Category: Money

    Please Pay To Make Them Stop

    | ON, Canada | Money, Technology

    Customer: “I’m done doing my copies over there.”

    Me: “Oh, great. Did they turn out okay?”

    Customer: “Yes.”

    Me: “Good.”

    Customer: “Where do I pay?”

    Me: “You paid already.”

    Customer: “No, I didn’t; the machine told me to take my card out.”

    Me: “Yes, the new machine doesn’t require your card to stay in the whole time. The good thing about that is people won’t forget their cards anymore!”

    Customer: “Okay, but I still haven’t paid.”

    Me: “Yes, you have.”

    Customer: “No! I put my card in and then it told me to take it out!”

    Me: “Yes, because it remembers your card. You hit “end session” on the screen when you were finished, right?”

    Customer: “Yes.”

    Me: “Did it ask you if you wanted a receipt?”

    Customer: “Yes. It’s right here. But I want you to print me a new one so you can prove that I’ve paid.”

    Me: “I’m sorry?”

    Customer: “I have a receipt here, but I don’t think it’s true because I didn’t leave my card in.”

    Me: “You don’t have to leave your card in. That receipt will be correct. And the next person’s job will not be charged to your card, because you hit “end session”.”

    Customer: “Okay, but how do I know that this receipt isn’t lying?”

    Me: “Why would it be lying?”

    Customer: “Because my card wasn’t in the machine while I did my copies!”

    Me: “But it’s not supposed to be. That’s how the new machine works. I can print you another receipt over here if you want.”

    (The customer gives me her card, and I print her receipt, which is identical to the one that came out of the copier.)

    Me: “See? It’s the same.”

    Customer: “But how does it know?”

    Me: “I don’t know; it’s just smart I guess!”

    Customer: “No! HOW does it know!? HOW does it work!?”

    Me: “You mean how does the technology work?”

    Customer: “Yes! It’s blowing my mind!”

    Me: “Um, I don’t know how it works; I’m sorry. It will just have to continue to blow your mind.”

    Barking Up The Wrong Family Tree

    | Calgary, AB, Canada | Family & Kids, Liars & Scammers, Money, Top

    (Note: I am a teenager.)

    Me: “Hey, what can I help you with today?”

    Customer: “I have these gift cards, and I would like to exchange them for cash.”

    Me: “I’m sorry, ma’am, but I cant do that. It’s store policy, as gift cards have no monetary value.”

    (People are starting to line up behind the customer, and they are starting to get noticeably agitated, having to wait.)

    Customer: “Excuse me, do you have any idea who you’re speaking to?”

    Me: “Not even a clue.”

    Customer: “My father owns this store! Now give me my money, or I’ll have you fired!”

    (The owner of the store is in the back, so I call him out.)

    Me: “Boss, your daughter’s here to see you!”

    Boss: “Daughter? I don’t have a daughter.”

    (The customer’s face is growing red, and the people behind her start to laugh. I can tell she wants to run away, but she’s in too deep. My boss comes to the front to see what’s going on. My boss is an Indian man in his 60′s.)

    Boss: “What are you talking about?”

    Me: “This lady right here.”

    (The white customer in her early 20s dips her head, and runs out of the store.)

    Boss: “Maybe she forgot where her dad’s store is?”

    This Is Why We’re In A Recession, Part 19

    | ME, USA | Money

    (I am helping a customer set up service at a new address for a friend of hers. I have to collect her installation charge, first month, and a deposit upfront.)

    Me: “All right, I just need the total of $123.”

    (The customer hands me a $20 bill and two $10 bills.)

    Customer: “There, that should cover it.”

    Me: “Oh, I only have $40 here, ma’am. I need $123.”

    Customer: “Yep, it should all be there!”

    Me: “I’m sorry; there’s not enough here yet.”

    (The customer digs into her pocket, and hands me some more cash.)

    Me: “Thank you. That’s only $3 more though. I still need $80.”

    Customer: *grunts* “All right, fine, but now I’m giving you my money!

    Me: “Thank you, but now I still only have $46. I still need $77 more.”

    Customer: “Okay, give me all the money back.”

    (I hand the customer the money back, and she takes out a wad of cash. She pulls out three $20 bills, and hands them to me.)

    Customer: “There! Should have it all now!”

    (The customer is beaming with pride at finding what she thinks is the right amount.)

    Me: “You know, I think we can just bill you for the rest of it.”

    Customer: “Gah! Give the money back again!”

    (I hand the money back, and the customer searches around for a moment, and hands me a $100 bill.)

    Me: “Great! I just need $23 more.”

    (The customer hands me a $20 bill, and then stares at me.)

    Me: “Good, just another $3.”

    (The customer hands me three $1 bills again.)

    Me: “Perfect! Here’s your receipt; we’ll see you on Friday!”

    (The customer left, and I searched the office for hidden cameras.)

    Related:
    This Is Why We’re In A Recession, Part 18
    This Is Why We’re In A Recession, Part 17
    This Is Why We’re In A Recession, Part 16
    This Is Why We’re In A Recession, Part 15
    This Is Why We’re In A Recession, Part 14
    This Is Why We’re In A Recession, Part 13
    This Is Why We’re In A Recession, Part 12

    Unsure How To Insure

    | USA | Extra Stupid, Money

    Me: “Thank you for calling [company]. My name is [name]. How may I help you?”

    Customer: “Ummm, yeah. I rented a trailer from you guys, and got the optional insurance. I didn’t have a wreck or anything. Can I get that money back”?

    Me: “No, ma’am. It is insurance, not a deposit.”

    Customer: “But I didn’t use it.”

    Me: “Well, ma’am, you have car insurance, right?”

    Customer: “Yes.”

    Me: “Does your car insurance company refund your premiums if you don’t have a wreck?”

    Customer: “No.”

    Me: “So, you see, it’s insurance in case there is any damage, but it is not refundable.”

    Customer: “Oh, I see. So I can get a refund, right?”

    Suite Deal Turns Sour

    | Tasmania, Australia | Food & Drink, Hotels & Lodging, Money, Top

    (Our CEO has just upgraded a guest and her husband from our basic room to our penthouse suites after having lunch with a mutual friend. Our basic rooms go for $150 a night, and the penthouses are $1000 a night. We require the guests to pay for two nights ($300) on check-in. I have just gone through the payment process, and have given the guest information about the hotel and our facilities. The guest’s husband has walked away to collect their bags.)

    Guest: “So is breakfast included in my room cost?”

    Me: “No, it’s not. However the penthouse has full kitchen facilities, so I can direct you to a store down the road if you would prefer to make your own.”

    Guest: “You expect me to pay extra for breakfast?!”

    Me: “Well ma’am, as I said, you do have other options. There are also quite a lot of nice places for breakfast within a five minute walk if you would prefer that.”

    Guest: “You little b****! I’ve already paid a ridiculous amount for this penthouse! You will give me free breakfast, or I’ll get your stupid a** fired.”

    Me: “Ma’am, a two night stay in our penthouses usually costs $2000; you have paid $300. If you would prefer to pay the additional $1700, I will gladly include breakfast in this cost.”

    (The guest starts to yell, calling me nasty names, and threatening to get me fired. When I still don’t give her what she wants, she grabs the room key and storms off. Her husband walks back into reception to see her storming away. The husband looks back to me.)

    Guest’s Husband: *sighs* “She’s done it again, huh?”

    Me: “I’m sorry, sir; what do you mean?”

    Guest’s Husband: “We were upgraded at our last hotel, too. The receptionist there had that exact same look on her face. What did she say to you?”

    Me: “She was unhappy that we charge extra for breakfast.”

    Guest’s Husband: “Don’t worry; we’ll be paying for breakfast. I’m sorry if she was rude.”

    Me: “It’s not a problem at all, sir. I hope you enjoy your stay.”

    (The guest’s husband leaves. About 20 minutes later, both guests come through reception on their way to our restaurant. The husband smiles and waves to me, and, with a pointed look at his wife, continues on his way. The guest stops at the desk, and I prepare myself for another dose of name calling.)

    Guest: “I’m sorry about earlier. My husband says you were very polite to him, even after I was so rude to you.”

    Me: “Not a problem at all, ma’am. I hope you enjoy your stay with us. If you need anything, please just let us know.”

    (The guest nods, and walks away. I don’t see either guest again for the remainder of their stay. On the day they leave, I get a call from my CEO for an urgent meeting. Apparently, the guest felt so bad that she told my boss about what happened. I’ve now been given a raise, and a complimentary stay in the penthouses!)

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