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    Category: Money

    A Gruel-ing Customer, Part 2

    | OR, USA | Food & Drink, Liars & Scammers, Money

    (I am the supervisor on duty at a soup and sandwich shop. It is in the evening, so we are very slow. I am counting down one of the tills, while my coworker is ringing up a customer. The customer completes his order, and it is handed out to him a few minutes later.)

    Customer: *to my co-worker* “Um, miss, I ordered soup, and there is no soup in here.”

    (My coworker pulls up the receipt to double-check, though we both know he did not order any soup.)

    Coworker: “I apologize; you did not order the soup. However, I can have it out to you in just a moment. I’ll add it to your sandwich so you will only have to pay the combo price of one dollar for it.”

    Customer: “I don’t have enough money for that. I think I should get it free.”

    (My coworker glances at me awkwardly, so I decide to step in.)

    Me: “Sir, she is just adding on the amount you would have paid had you included the soup in your first order. If you order a sandwich, soup is just a dollar extra. So she is only charging you what you would have been charged in the first place.”

    Customer: “I understand that, but it wasn’t in my first order so I shouldn’t have to pay for it. Plus I don’t have enough to pay for it.”

    Me: “Sir, I was standing here for your entire order. No one else has ordered since you. While I understand it was a simple mistake, you did not order soup. However, we are not charging you full price which would be $2.50 for a cup of soup; we are charging you a dollar. So to be fair, you are still getting the same deal you would have gotten.”

    Customer: “Right. But I only have the $7.50 for the sandwich.”

    Me: “…so no matter what, you wouldn’t have been able to afford the soup?”

    Customer: “Right. But you didn’t include it in the first order, so I want it free.”

    Me: “But if you had ordered it in your first order, you wouldn’t have been able to afford it. We would not have been able to include it anyway.”

    Customer: “Look. This isn’t hard. I just want the soup for free.”

    Me: “I’m just supposed to give you soup free because you can’t afford it?”

    Customer: “Will it help if I tell you my friend is sick, and she really wants this soup?”

    Me: “Not at this point, sorry.”

    Customer: “Fine, whatever…”

    Related:
    A Gruel-ing Customer

    No Catches Get Pasteurize

    | WI, USA | Bizarre, Extra Stupid, Food & Drink, Money

    (Our store sells pints of ice cream.)

    Customer: “I’ll take three pints of vanilla.”

    Me: “Well, we currently have a special running, so you can have four pints for the price of three. What would you like for your fourth pint?”

    Customer: “So if I get one more pint it won’t cost me any more money?”

    Me: “Yep!”

    Customer: “Well, I don’t do deals. It’s obvious that if you buy something on sale it’s because the original price is already inflated. So I only buy things at regular price.”

    Me: “Umm, well it would be the same price, so it would be a better value to have four.”

    Customer: “Well, I know there’s some catch somewhere! Only give me three.”

    Me: “Umm, okay, as you wish.”

    Customer: “Good! I won’t have you ripping me off!”

    This Is Why We’re In A Recession, Part 20

    | Scotland | At The Checkout, Money

    Scotland, UK

    (A customer comes to the counter with a cauliflower, and a bag of potatoes.)

    Me: “Okay, that’s £3.36.”

    Customer: “What? How much is the cauliflower?”

    Me: “It’s £1.36.”

    Customer: “£1.36? That’s ridiculous! That’s about twice the price of [local supermarket]. I can’t afford to pay that much on my pension!”

    Me: “Would you like me to take it off?”

    Customer: “Yes please. I can’t possibly afford it. Oh, and can you give me two £5 scratch-cards please?”

    Related:
    This Is Why We’re In A Recession, Part 19
    This Is Why We’re In A Recession, Part 18
    This Is Why We’re In A Recession, Part 17
    This Is Why We’re In A Recession, Part 16
    This Is Why We’re In A Recession, Part 15
    This Is Why We’re In A Recession, Part 14
    This Is Why We’re In A Recession, Part 13
    This Is Why We’re In A Recession, Part 12

    A Taxing Conversation, Part 2

    | San Antonio, TX, USA | Crazy Requests, Family & Kids, Money, Top

    Wife: “Can we try filing separately?”

    Me: “You can, but it’s not usually the best idea. You’ll disqualify yourselves from some of the biggest credits. I’ll run it through both scenarios, and see what happens. Who should have the kids on their file?”

    Husband: “Put them on hers.”

    (I run the return both ways. It takes about fifteen or twenty minutes, since they each have multiple jobs.)

    Me: “Okay, taken jointly, you’re getting $[amount]. Separately you, sir, need to pay $[amount] and you, ma’am get $[amount] back.”

    Wife: “Hmm. Put the kids on his return.”

    Me: “Okay.”

    (10 minutes later…)

    Me: “Now, he has to pay less, and you get back less. Jointly is still the better option.”

    Wife: “How about if he has one kid, and I have two kids?”

    Me: “Okay.”

    (Five minutes pass.)

    Me: “Jointly is still better.”

    Wife: “Okay, reverse it please. Him with two kids, and me with one.”

    Me: “Okay.”

    (Five minutes pass.)

    Me: “Jointly is still better. But this other person you’ve talked about…”

    Husband: “Our niece?”

    Me: “Right, let me check some info out with you; she might qualify as another dependent.”

    (10 minutes of interviews, and calling for info later…)

    Me: “Yep. She qualifies as another dependent, and now you’re joint refund would look like—”

    (The program glitches in a funny way. I have never seen this before.)

    Me: “Hmm, let me call over the manager real quick.”

    Manager: “What seems to be the problem?”

    Me: “The file glitched. I’ve been running different scenarios for them, and the husband’s file is giving me weird data and won’t let me delete it.”

    Manager: “Can you restart a file with the wife as lead tax payer?”

    Me: “I can do that, but they haven’t decided if they’re going to file joint or separate. I was just trying to get the results of the latest scenario, when it glitched.”

    Manager: “Re-enter for the wife, and I’ll try to fix this file in case they want to file that way.”

    Me: “All right.”

    (Five minutes later…)

    Me: “Okay, your joint refund is now even higher.”

    Wife: “Can you try it separately, with me having three dependents, and my husband’s one?”

    Husband: *groans*

    (The next day…)

    Coworker: “Why is there a biohazard sticker on this return file?”

    Related:
    A Taxing Conversation

    More Than You Bargained For, Part 5

    | IN, USA | At The Checkout, Liars & Scammers, Money

    Customer: “Just this DVD please.”

    Me: “Okay, that will be $5.35.”

    Customer: “No, I found this in the $3 DVD bin; it’s $3!”

    (There are two DVD bins, one for $5 DVDs, and one for $3 ones. All DVDs have a sticker clearly showing their price.)

    Me: “Well, sir, it could have been placed their by another customer, but it is still $5.”

    Customer: “That is bull-s***! I don’t care what another customer did! I found it in the $3 bin, and I want it for $3!”

    Me: “Sir, if you found a $3 DVD in that $5 bin, would you pay $5 for it?”

    Customer: “F*** no! That’s stupid! Why would you—” *light bulb goes on* “—well, this is still bull-s***!”

    Related:
    More Than You Bargained For, Part 4
    More Than You Bargained For, Part 3
    More Than You Bargained For, Part 2
    More Than You Bargained For

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