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    Category: Money

    To Give Credit Where Credit Is Due

    | NS, Canada | Extra Stupid, Money

    (I work for a retail company and some of the things we sell have rebates. Customer fills out form, sends it in, 4-6 weeks later they receive a prepaid Visa card in the mail. Pretty simple, right?)

    Me: “Thank you for calling [Company]. How can I help you?”

    Customer: “I am FURIOUS!”

    Me: “Oh, no, I’m sorry to hear that. What happened?”

    Customer: “You sent me a Visa card in the mail! I just got it!”

    Me: “You mean a prepaid one, right?”

    Customer: “Exactly!”

    Me: “Oookay… Something wrong with it?”

    Customer: “I didn’t tell you to send me this!”

    Me: “Sir, did you recently fill out a rebate form?”

    Customer: “Yeah! On a ream of paper.”

    Me: “Well, that’s what we send you- a prepaid Visa card. You can use it anywhere. Was it for the right amount?”

    Customer: “Yes.. But I didn’t give you authorization to use my personal information!”

    Me: “What do you mean?

    Customer: “In order to send me this you had to go in and get my credit card information! I didn’t give that to you! How did you get that?”

    Me: “Sir, it’s prepaid. There is money already on it,. Once you use it, it is gone. You don’t need to pay it off. It’s like a gift card. We don’t have your credit information. We don’t need your credit information. It’s perfectly safe.”

    Customer: “Yeah?! Well, I didn’t tell you to send it to me!”

    Me: “Did you fill out the form?”

    Customer: “Yes.”

    Me: “Then you told us to send you that.”

    Customer: “Well, you should state what you’re sending me on the form!”

    Me: “We do… at the top… in big bold letters.”

    Customer:  “Yeah, but-”

    Me: “Is there anything else I can help you with today?”

    Customer: “…”

    Me: “Have a good day, sir.”

    (I guess some people have nothing better to do.)

    Related:
    To Give Credit Where Debit Is Due, Part 5
    To Give Credit Where Debit Is Due, Part 4
    To Give Credit Where Debit Is Due, Part 3

    A Spoonful Of Violence Helps The Medicine Go Down

    | OH, USA | At The Checkout, Health & Body, Money, Top

    (I am on quite a few prescription medicines, one of which costs $170. I am picking up four refills.)

    Pharmacy Clerk: “This one is $1.17. The second is $7.79. And the third is…”

    (He trails off and takes a few steps back from the counter separating us.)

    Pharmacy Clerk: “Uh… do you know how much this costs?”

    Me: “If it’s the [Brand Name Medicine], then it will be about $170.”

    (He looks relieved and returns to the register.)

    Pharmacy Clerk: “Sorry. On my first week on the job, a customer assaulted me after hearing the price of his medicine.”

    Playing The Race Ticket

    | OH, USA | At The Checkout, Bigotry, Money

    (I am black/white biracial. I have just started working at a clothing and home goods store. We have a return policy that states that if an item doesn’t come back with a ticket, we have to go find one out on the floor. I’m working register, as are a Spanish/Mexican lady, a Puerto Rican, two African American women, and our Polish manager. An older African American lady comes up to the register five minutes before closing and wants to return a pair of jeans.)

    Coordinator: *who is Spanish/Mexican* “Sorry, ma’am, these don’t have a ticket and we haven’t received any of these in a while. We will have to find a pair on the floor to match the price.”

    Customer: *huffs* “Those pants were 12.99. Just make a ticket and take them!”

    (The coordinator sends out one of us to look for a pair.)

    Coordinator: “I’m sorry, but I can’t do that, ma’am. I need to have a number to make them from so that the computer will accept it.”

    (It’s taking a while to find a style that matches what the customer is trying to return and two minutes pass. During this time, the rest of us have finished behind the counter and are waiting for the return to finish so that we can close the store. Our manager has come up from the office to see what is taking so long.)

    Customer: *more huffs* “This is taking too long! Where’s your manager? I wanna talk to your manager about this!”

    (We all look at our bemused manager.)

    Customer: “What, that blonde lady?!”

    Manager: “I’m sorry, but this is our policy. To do the return, we need to copy a ticket.”

    Customer: *eyerolls*

    (A match is found and the return is completed. As the customer is stuffing her wallet back in her purse, she leaves the store, muttering.)

    Customer: “That’s racist. If I was a white woman it would’ve been done faster.”

    (We all turned to each other and start laughing.)

    Manager: “[My Name] is the only white person here! This blonde is all peroxide!”

    Cash-Backtrack

    | QC, Canada | At The Checkout, Bad Behavior, Money

    (I’m the supervisor in charge for the night and am standing right behind my coworker. The bank situated right next to us recently moved and they didn’t even leave an ATM, so we get lots of people who only want to withdraw money.)

    Customer: “I would like to withdraw money, please.”

    Coworker: “I’m sorry, but we do not offer this service. If you want to withdraw money, you need to buy something.”

    Customer: “But I don’t need anything. I just want money.”

    Coworker: “I’m sorry ma’am, but it costs us money when people take cash back, so we can’t accept any withdrawal if you do not purchase something.”

    (The customer insists she doesn’t want to buy anything and I can see my coworker starting to lose patience. So I turn around to face the customer.)

    Me: “We’ll charge you for a plastic bag. It’s only a nickel. Withdraw as much money as you want.”

    Customer: “Finally!”

    (My coworker gives me an annoyed look, but he proceeds with the transaction. As soon as the transaction is done with and the woman gets her money, she looks up at my coworker.)

    Customer: “I almost forgot! I’ll take a $2.00 lottery ticket!”

    Stupidity Can Accumulate

    , | ON, Canada | At The Checkout, Extra Stupid, Math & Science, Money

    (I am working as a cashier. A customer comes up with a large order, which I ring up.)

    Me: “All right, sir, your total comes to $2000.”

    (The customer swipes his card and enters his account information and pin. It’s declined.)

    Me: “I’m sorry, sir, your card was declined.”

    Customer: “No, it wasn’t! I have lots of money in this account! Try it again!”

    (I try it again. Again it’s declined.)

    Me: “Did you mean to hit chequing? If you meant to use your savings account, that could be why it’s declined.”

    Customer: “No, I only use my chequing account!”

    Me: “Well, do you have a daily limit? Some banks have that set up, so you can only spend a certain amount each day.”

    Customer: “Yes, I have a $500 daily limit.”

    Me: “This transaction is for $2000, sir. That’s a lot more than $500.”

    Customer: “But I haven’t used this card in three days!”

    Me: “It’s a DAILY limit. It resets every day.”

    (I didn’t feel like explaining that, even if it was cumulative, that still wouldn’t have equaled $2000.)


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