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    Category: Money

    Wallet Walkabout

    | Sydney, NSW, Australia | At The Checkout, Bad Behavior, Criminal/Illegal, Money

    (I work in a store with four departments, each with their own checkout counter. A woman approaches my counter and asks to make a payment on a layby. I ask if there is anything else she needs. I have a funny feeling about her.)

    Customer: “No, just this. I’ll be leaving now.”

    (I watch her leave, then get to a point and turn into a tight aisle of fabric which is better accessed from the other side. I walk up to her.)

    Me: “Is there anything else I can help you with today?”

    Customer: *eyes wide with shock* “I, umm, oh, I don’t know what it is… I haven’t touched it.” *quickly leaves*

    (I look down to find a ladies wallet in the rolls of fabric. I take it to my counter and page for the owner a couple of times. I then get stuck serving customers for 10 minutes before I take it over to the office. I pass by the fabric counter as I do.)

    Me: *to a coworker* “Is there anyone in the office? I have found a wallet.”

    Coworker: “Where did you find that? We’ve been looking for it. I was serving a customer who put it on the counter, went to pay, and it was gone.”

    Me: “Really?”

    Coworker: “Yes, and the woman who was behind her in the line left suddenly as we noticed. We both asked where she was going and I stopped her to ask if she had seen the wallet. She told me no. Then I watched as she went around the back of your department and you served her. I just figured she had forgotten something.”

    Me: “I had a funny feeling so followed her. She pretty much led me to where the wallet was hidden. *takes coworker to the spot*

    Coworker: “This is right where I stopped her. She must have thrown it into the fabric, the b****!”

    (We had no real proof but the woman was lucky that we didn’t report it as her layby contained her name and address. The other customer was so happy to have the wallet returned intact!)

    A Continuous Sauce Of Stress, Part 2

    | NC, USA | Bad Behavior, Food & Drink, Money

    (I work in a restaurant where we make the majority of our food in-house, down to dressings and sauces. The menu says in at least two places that extra sauces are available for 50 cents. Three women sit at my table.)

    Woman #1: “I want to try a couple of these sauces.” *indicating our buffalo style sauces*

    Me: “Well, ma’am, we generally don’t do that. I may have to charge you 50 cents”

    Woman #1: “We’ve done it before. And I need some celery to dip in the sauces.”

    (Rather than putting up a fight I bring her two sauces and a couple of sticks of celery. Woman #1 gets 10 wings in one of the sauces she tried. When the wings come out…)

    Woman #1: “I need some extra sauce for my wings.”

    Me: “Yes, ma’am, that’s 50 cents extra. Is that okay?”

    Woman #1: “It’s not extra cause I don’t have enough sauce on my wings.”

    Me: “I’m sorry that you don’t feel the kitchen didn’t give you enough, but I’ll have to charge you 50 cents to get you more.”

    Woman #2: “That’s bad customer service! The customer is always right!”

    Me: “Ma’am, I apologize but I’m just doing my job the way I was taught to do it, and the menu says that extra sauces cost extra.”

    Woman #1: “Bring me the manager!”

    (My manager visits the table, offers to re-toss her wings in the kitchen but she just insists on having extra sauce brought to her without wanting to pay. My manager brings her half of a ramekin of sauce as a compromise but tells me that anything else they order will be extra. The women are grumpy for the rest of their meal and request a to go box toward the end.)

    Woman #2: *holding her ramekin of blue cheese dressing* “I need another container.”

    Me: “An empty container?”

    Woman #2: “No, with extra blue cheese.”

    Me: “That’ll be 50 cents. Is that okay?”

    Woman #2: “No! Its not like I want extra because I ate it all. I just want extra to go!”

    Me: “I’m sorry; ma’am, but extra dressings are 50 cents…”

    (She turned it down and their checks did not include any extra dressing charges. The women berated me more anyway, asked me if I was new, and asked where the ‘other girl’ they had before was. The girl they described to me had actually been recently fired. One lady asked for change for a dollar, which I gave her, and left two quarters on the table with a note that said ‘Customer service goes toward your tip. Here’s your 50 cents.’ Sorry, giving out free stuff isn’t part of my job, lady!)

    Related:
    A Continuous Sauce Of Stress

    Not So Rewarding, Part 2

    | USA | At The Checkout, Extra Stupid, Money

    (Every winter my store offers a rewards program for store credit card holders. The program is heavily advertised, especially at the cash wrap. Regardless, this exchange happens at least once a day.)

    Me: “I see you’re paying with your [Store credit card]. Have you already enrolled in [rewards program]?”

    Customer: *hostile* “What’s that?”

    Me: “It’s a rewards program that—”

    Customer: “No! I don’t want anything to do with that!”

    Me: “Okay, your total will be—”

    Customer: *suspiciously eyeing rewards program advertisement* “What’s this 10% thing? I want 10%!”

    Me: “That’s [rewards program]. That—”

    Customer: “No! I don’t want it!”

    Related:
    Not So Rewarding

    Shouldn’t Be Listening

    | UT, USA | At The Checkout, Family & Kids, Money

    (I am a cashier at a popular craft store. A woman is purchasing lots of items for her daughter’s upcoming birthday party. Most of these items are little things, like individual lip balms and wrapped candies. We don’t have scanners at this store, so it takes me a good seven or so minutes to ring up all her items.)

    Customer: “This is all for my daughter’s birthday! Isn’t it wonderful?”

    Me: “Yes, it is. How old is she turning?”

    Customer: “Three. And she’s mommy’s little princess. She’s my pageant winner. We spend so much on pageants! Oh, it’s so expensive. I really shouldn’t be buying her all this for her birthday.”

    (The customer goes on and one like this as I ring up all her items. She keeps talking about her daughter’s pageants. Her little girl is sitting in the cart with a lollypop in her mouth, apparently too young to care about big birthday parties and pageants.)

    Me: “Do you have a coupon to use today?”

    Customer: “Yes, I do. 40% off right here.”

    (Her sum is quite large, so I make sure she understands.)

    Me: “You do realize that this is for 40% off one individual item, right?”

    Customer: “Oh, yes, yes. And it’s great because I really shouldn’t be buying all this. I really don’t have a lot of money.”

    (The customer doesn’t seem to have understood what I said about 40% off one item, not the entire purchase. After clarifying one more time, I process the coupon and finish the transaction. About ten minutes later she comes rushing back into the store.)

    Customer: “I didn’t get 40% off my purchase! I told you I shouldn’t be buying all of this.”

    Me: “Ma’am, I did tell you several times before finishing your transaction that the coupon was for 40% off one item, not the entire purchase. You told me you understood.”

    Customer: “Fine, Then I want to return most of this.”

    (She then proceeded to unload all the individual lip balms and candies she had purchased. It took me another ten minutes to process her refund, and then she swept out of the store muttering about how expensive the birthday party was turning out to be.)

    Totally Free From Thought

    | ON, Canada | At The Checkout, Money

    (A customer comes up to my till and hands me two movie passes and a club card.)

    Customer: “Hi, I’d like two for [Movie], please.”

    Me: “Here you go, two tickets for [Movie]. Enjoy your movie.”

    Customer: *takes out her debit card and puts it in the debit/credit reader*

    Me: “Oh, sorry, did you want more tickets for that show on top of the passes?”

    Customer: *takes debit card out* “No, I only need two.” *gestures at herself and husband and puts debit card in the reader again*

    Me: “Oh… well, it’s just that you keep putting your debit card in the machine but you don’t need to pay for anything, so I don’t understand—”

    Customer: “What? OH! It’s free, isn’t it?”

    Me: “Yes, ma’am.”

    Customer: “Oh! Okay! Sorry!”

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