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    Category: Money

    This Is Why We’re In A Recession, Part 42

    | USA | At The Checkout, Bizarre, Money

    (The customer in question is trying to purchase just under $300 worth of material. Their card declines.)

    Customer: “Oh, I’m sorry. Let me go outside and call my bank.”

    (Comes back in a few minutes later on the phone.)

    Customer: “Can you take a check over the phone?”

    Me: “Do you mean a credit card?”

    Customer: “No, a check. Like if I give you all the information off it can you take it over the phone?”

    Me: “…No. I can’t take a check over the phone, sorry.”

    (His wife shows up 15 minutes later with a check. I run in through our machine just to be safe. It is also declined.)

    Me: “Sorry, your check was also declined. I’ll only be able to take cash as payment.”

    Customer: “I don’t understand why it won’t go through! We just deposited $30,000 yesterday!”

    Me: *trying to hide my skepticism* “I’m sorry for the trouble. Sometimes banks can be troublesome. Maybe you should call them again?”

    (They went outside to ‘call their bank’ but ended up leaving in their new SUV, and new trucking pulling their new trailer.)

    This Is Why We’re In A Recession, Part 41
    This Is Why We’re In A Recession, Part 40
    This Is Why We’re In A Recession, Part 39

    Stupid By Half

    | GA, USA | Crazy Requests, Food & Drink, Money

    (A customer comes up with two separate checks. The server put one dinner on the first check but should have been on the second check. Not a problem… or so we thought.)

    Customer #1: “This dinner wasn’t supposed to be on my ticket.”

    Me: “Okay, not a problem. I’ll just deduct it and move it over to the other ticket.”

    (Customer #2 hands me her ticket and I make the changes. When the changes are done…)

    Customer #1: “Now, I want to pay for my ticket and half of that plate you just put on [Customer #2]’s ticket…”

    This Is Why We’re In A Recession, Part 41

    | USA | At The Checkout, Extra Stupid, Money

    (I take a catering order over the phone.)

    Me: “Would you like to pay tomorrow when you pick it up or would you like to give me a credit card number now?”

    Customer: “I’ll give you my credit card number.”

    (She gives me her number.)

    Customer: “And could I have the total?”

    Me: “Well, I actually have only written the order down. If you really need the total now I can ring in your order but it will take a moment. You’d have to hold or I’d have to call you back.”

    Customer: “Yes, I’d like to have the total, obviously, if I’m going to be charged for it today. You know, I can’t just have charges to my card without knowing how much it will be.”

    Me: “Actually, ma’am, the charge won’t go through until the day of. Your number will just be attached to your order in our system and the charge will be applied after we ensure that you get your order.”

    Customer: “Oh, no, I don’t want it to be stored in the system. That’s not safe! Never mind, I’ll just pay for it tomorrow!”

    Me: “…Well, that’s fine, too! It may just take a minute or so for you to be rung out tomorrow if it’s busy when you arrive to pick up your order, just so you know.”

    (I decided not to bother clarifying that she had just given me her number which I wrote down, or that our systems were obviously designed to encrypt credit card numbers so that they could not be stolen, considering we were a business that dealt with thousands of credit cards daily, OR that every single credit card, including the one she would use the next day, was stored in our system anyway in order for us to receive customers’ payments because that’s how credit cards work.)

    This Is Why We’re In A Recession, Part 40
    This Is Why We’re In A Recession, Part 39
    This Is Why We’re In A Recession, Part 38

    ‘Entitled’ Doesn’t Even Begin To Cover It

    | IL, USA | Crazy Requests, Money

    (We are currently having a clearance sale. Kids’ clearance items are an extra 20% off. It either comes up when I ring up the item or there is a sticker on the tag that is the final price that already has the 20% taken off.)

    Customer: “Don’t I get an extra 20% off of these items?”

    (I ask my manager and she says that it’ll come up when I ring it up or the price on the tag is the final price. I tell that to the customer.)

    Customer: “But I should get an extra 20% off.”

    (Most of these items are already extremely cheap, as in $2.00 and under. My manager comes over to my register and explains to the customer what she already told me.)

    Customer: “I don’t think you understand what I’m saying. These things should be an extra 20% off.”

    (My manager apologizes again and says there’s nothing she can do. Customer continues to get angry and argue with my manager.)

    Customer: “I’m a silver level cardholder! I’m entitled!”

    Not Giving The Staff Enough Credit

    | IL, USA | At The Checkout, Bad Behavior, Money

    (I work at a clothing store, we have a pinpad where customers can swipe their cards but we have to swipe the card at the register. And we have to ask if it’s credit or debit, and if it’s credit we need to ask to see the customer’s ID.)

    Me: “Is that credit or debit?”

    Customer: *says as if I don’t understand English* “This is a… credit… card. It’s American Express.”

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