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    Category: Money

    Your Explanation Has Been Declined

    | Colorado Springs, CO, USA | At The Checkout, Bad Behavior, Money

    (We are in the middle of a huge rush where all of the lines are full. We were trying to get customers out as quickly as possible. This customer has only a few items and her total is about $12. She slides her card, and it is declined. I always try to be polite and couth about it when this happens.)

    Me: “I’m sorry, ma’am. It didn’t like your card. Would you like to try it again?”

    Customer: “What do you mean?”

    Me: “The register didn’t want to take your card. You can try running it again, though, if you want.”

    Customer: “Does this happen a lot?”

    Me: “It happens sometimes.”

    Customer: *suddenly angry and much louder* “This is ridiculous! You need to fix this! It’s such an inconvenience! This always happens to me at this store! You need to fix your card reader!”

    Me: “I’m sorry, ma’am, but it’s not the reader. It read your card just fine but the purchase didn’t go through.”

    Customer: “No! This is terrible customer service! Type it in on your machine!”

    Me: “I can’t do that, ma’am. Our system won’t let us and we aren’t allowed. It read your card just fine. It just wasn’t approved.”

    Customer: “Why not?! I know I have money on this card! It’s your fault and you have to do something about this!”

    Me: “It really isn’t an issue with the card reader or with our system at all. If you want I can suspend this and you can contact your bank to find out what’s going on.”

    Customer: “H***, no! I’m not waiting in line again!” *starts fishing money out of her wallet* “This is ridiculous! Get me your manager! You need to fix your machine!”

    Me: “Ma’am, it really isn’t mine or the machine’s fault. The problem lies with your card.”

    Customer: “No, it doesn’t! I know I have money in this account!”

    Me: “I’m sorry. I don’t know what the issue is. You can try contacting your ba—”

    Customer: “No! What does your screen say?”

    Me: “It says it was declined, ma’am.”

    (The customer then turned beet red and threw money at me, then gathered up her things and went over to the manager. She yelled at him about how I was rude and embarrassed her by saying her card was declined in front of other customers. My manager never talked to me about it, though, and the next three customers in line all told me to keep my chin up and hang on, and hoped that my shift was almost over. It was, thankfully.)

    Got To Give Him Credit For Trying, Part 2

    | Montgomery, AL, USA | At The Checkout, Extra Stupid, Money

    (The credit card machines are down at the fast food place I work for. I am taking orders on the headset.)

    Me: “Thank you for stopping at [Fast Food]. Our credit card machines are currently down so we are only accepting cash right now.”

    Customer: “Oh, that’s fine. I don’t have a credit card. I have a debit card.”

    Me: *trying to hold back laughter* “I’m sorry; ma’am, but we can’t accept a debit card either.”

    Related:
    Got To Give Him Credit For Trying

    Coupon And On And On

    | Calgary, AB, Canada | At The Checkout, Extra Stupid, Money

    (I work at a children’s clothing store. A customer comes in with her daughter and wants a jacket, so I process it. She then gives me a coupon printed off for 25% off. Members can get coupons in e-mails so this is normal. I scan it in to discover that number has been used already.)

    Me: “I’m sorry, ma’am. This coupon has been used already.”

    Customer: “Yeah. I used one at your other store.”

    Me: “Well, I apologize, but they should have taken it from you at the other store. We can only accept a coupon once.”

    Customer: “Yes, I printed it out again. It said I can use it all weekend!”

    (I had to hold back laughter because I glanced at her daughter and she just gave me this look that said ‘I’m so sorry’ as I explained that the sale was for the weekend only but it’s one coupon per customer. I never believed people would actually do that until today.)

    Someone Got The Crazy Card

    | USA | At The Checkout, Bizarre, Hotels & Lodging, Money

    Customer: “Check-in, please.”

    Me: “Okay. ID and credit card…”

    (The customer takes both out and starts to hand them over, but then hesitates.)

    Customer: “Okay…”

    (She hands them over and I swipe her card and check her ID, then hand them back.)

    Customer: “What did you do just then?!”

    Me: “I… uh… swiped your card.”

    Customer: “Your computer just read my information!”

    Me: “Yep.”

    Customer: *panicking* “That means that now my credit card number is on your computer! How do I KNOW that you won’t take it and go off on a shopping spree?!”

    Me: “We don’t do that, ma’am.”

    Customer: “How do I KNOW you all won’t?! I don’t know you! I don’t know any of you all!”

    Me: “Because if we did, we’d get fired…”

    Customer: “…”

    Me: “And none of us want to lose our jobs over that…”

    Customer: *looks unconvinced*

    Me: “Plus, identity theft is a crime so we’d go to jail?”

    Customer: “…”

    Me: “So, none of us want to go to jail. Because… it’s full of… crazy people.”

    Customer: “…Fine. I guess I trust you!”

    EBT For HBO

    | CT, USA | Criminal/Illegal, Money, Movies & TV

    (A customer has called to make a payment with a credit card.)

    Me: “Yes, ma’am, your bill total is [amount]. What credit card will you be using today?”

    Caller: “My credit card number is…”

    (The caller starts reading off a credit card number that starts with the number 5, which is a Mastercard, but I notice that what she is reading is over 16 digits long.)

    Me: “I’m sorry ma’am, but the credit card number you gave me is too long. Is it a Master Card?”

    Customer: “No, it’s EBT.”


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