Category: Money

Can’t Re-Coup The Plastic

| NY, USA | At The Checkout, Extra Stupid, Money

(It is nearing the end of my shift and so far everybody has been wonderful. A customer comes up to my till, wanting to do multiple transactions. She believes this will get her the best deal with coupons, even though it makes no difference.)

Me: “I can ring it up all together; it would be easier and faster.”

Customer: *in a snippy tone* “No! Separate! But you can bag it together.”

(Not wanting to cause an argument I say nothing else and start ringing her items up, I move to put the first three items into the same bag. It’s a bit snug but still very easy to carry and not at all heavy. But the customer decides to snap at me.)

Customer: “Would you want your items to be bagged like this?”

Me: “Yes, I would. I believe in saving plastic.”

Customer: “I don’t care about saving plastic. Just put it into separate bags.”

(I do so and continue on with her multiple transactions in silence as I’m a bit upset by her rudeness at this point. I finish up and realize that she did not get the best deal that she could have, so trying to be nice I tell her this.)

Me: “Just to let you know, if you have three items and they add up to $45 you could use three $5 off coupons instead of three 20% off coupons…”

Customer: *still incredibly rude* “Do you think I can’t count? I know how to do this. I know what works best.”

($5 off $15 is 33% and 20% of anything is only 20%, it appears as if she cannot count.)

You’ll Pay For That Confusion

| USA | Extra Stupid, Money, Technology

(I’m cashiering one night when a lady comes through the line with some small items, and the transaction proceeds smoothly. She already has her wallet out and is looking through her cards when I ring up the last item.)

Me: “All right, your total is [price].”

Customer: *panicked* “Wait, I have to pay?!”

Me: “Um… yes. If you’d like to use a card, you can go ahead and slide it in the pinpad…”

(She paid after that without any problem, and I was left confused for the rest of the night.)

Making Them See Cents

| Perth, WA, Australia | Money, Transportation, Wild & Unruly

(A frequent customer comes in and fills up her tank every few days and thinks she’s being smart by putting in an extra 2c, because in Australia we round down/up to the nearest 5c/10c. That means she gets 2c worth of free fuel. Normally we don’t bother fighting if she goes over and up to 5c, because it’s not worth the screaming, but today we have our new trainee on. She doesn’t back down easily.)

Trainee: “That’ll be $9.05 today.”

Customer: “What?”

Trainee: “The total is $9.05. Would you like to purchase any in store items for a discount on your fuel today?”

Customer: “No, I don’t want anything. How is that possible? When I left that pump, it said $9.02. I know it did!”

Trainee: “On my system it says $9.03, so it got rounded up to $9.05. Cash or card?”

Customer: “F*** you. I’m going out there to check, and when I come back you better fix this!”

Trainee: “I’m sorry, ma’am, you’re more than welcome to check the price again.”

(The customer at this point storms out of the store and over to her car. I’m trying not to laugh, because this woman once threw a loaf of bread at me for doing the exact same thing. When she storms back in, she throws the 5c at the trainee, who is busy serving another customer while she waited.)

Customer: “F*** all of you! I had $9.02 on that f****** pump when I came inside, and you changed it! You are stealing money off of me! I’m calling the cops!”

Trainee: “You can do that, ma’am, and I’ll be happy to talk to them. Would you like an invoice?”

Customer: “You can f*** off back to your own country! Stealing my f****** money and sending it back to your 12 kids I bet! F*** you! F*** this store. I’m not coming back!”

(The other customer’s mouth is open in surprise. The trainee shrugs and the lady storms out of the store screaming very inappropriate racial slurs.)

Other Customer: “What the h*** was that?”

Trainee: “Couldn’t tell you even if I knew.”

(Our trainee is a white Australian. It’s just that she spends a lot of time in the sun and has a deep tan. We forwarded the footage to the local police station, who then informed us we’re the last service station that hasn’t banned her.)

Make You Fall Off Your Chair

| FL, USA | Bizarre, History, Money

(I am at a gas station and the customer in front of me is paying. He notices he has an Alabama state quarter.)

Customer: “Is that an electric chair on there? Was Alabama the first state to use the electric chair?”

Cashier: “No, sir, that’s Helen Keller.”

Customer: “Why the h*** did they put Helen Keller in an electric chair?!”

Can’t Re-Coupon The Difference

| Indianapolis, IN, USA | At The Checkout, Bizarre, Money

Me: “Okay, your total comes to $219.79; do you have any coupons?”

Customer: “Oh, yes, I have a $10 coupon and a 20% coupon.”

Me: “You are able to use one coupon per transaction, so with the 20% off, your new total is $179.83. Go ahead and slide your card.”

Customer: “Well, can I use the $10 coupon instead?”

Me: “Um…sure.” *deletes the 20% coupon, uses the $10 off coupon* “Your new total is $209.79. Go ahead and slide your card, please.”

Customer: *voice rising* “Wait! Why is it more now?!”

Me: “Because you are deciding to use your $10 coupon instead of your 20% coupon, which will give you more off.”

Customer: *slightly hysterical* “So are you telling me I can NEVER use my $10 coupon?!”

Me: “Ma’am, you can use your $10 coupon whenever you want, but in THIS transaction, you save more with the 20% off coupon.”

Customer: *looking crazily at both coupons*

Me: “Sooo…. with the 20% coupon, you save $43.96. With the TEN DOLLAR coupon, you save TEN DOLLARS.”

Customer: “Wow. I’m NEVER gonna be able to get rid of this $10 coupon! Why do you guys send them to us if we can’t use them?”

Me: *finishing transaction with the 20% off coupon and bag clothes, all the while smiling brightly* “Thanks for shopping with us. You have saved $43.96. Have a great day!”

Customer: *still muttering as she’s leaving* “I just CAN’T get rid of this $10 coupon!”

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