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  • September Theme Of The Month: Overheard!

    Category: Money

    Framing Herself

    | New Orleans, LA, USA | At The Checkout, Money

    (I work at a local craft store chain and I’m currently up at the register assisting the cashiers with the line of people. My next customer comes up with a basket of frames.)

    Me: “Hello, did you find everything alright?”

    Customer: “Yes, I did.” *hands me a stack of frames*

    (I quickly start scanning the stack and lining them up to place into a bag when the customer stops me.)

    Customer: “Hey one second… why aren’t these frames on sale?”

    (I look at the frames, and from looking at the ad earlier in my shift, I know that particular type of frame is not on sale.)

    Me: “I’m sorry, ma’am. That particular frame is not on sale. It’s only the [current frame] style that’s on sale.”

    Customer: “No. It IS on sale. There’s a sign back there!”

    (Thinking it is a common misreading of the sign on what styles are on sale, I elaborate that only certain frames are on sale.)

    Customer: “No, YOU don’t understand. It’s 40% off! There’s a sign! I’ll go back there and look myself AGAIN.”

    Me: *knowing exactly how this is going to go* “Yes ma’am. Would you mind showing me the sign?”

    (The customer snickers to her companion and mutters how she’s going to prove she’s right, and how I should learn how to do my job. I pay no mind though. I step from behind the register and have the customer lead me to the sign just in case it was put up at the wrong time or so I can explain it.)

    Customer: *points to sign in distance* “See? It’s 40% off because that says so!”

    Me: “Ma’am, the sign clearly reads [store brand, current two styles on sale] and on the label of the frames over there it clearly says either of those styles on the frame. That frame you’ve got is a [store brand] float frame, and is not on sale.”

    (The customer goes silent and walks up back to the register and checks out the rest of her items, no issue. When I finished checking her out I hand her, her receipt and say with a smile:)

    Me: “Guess I’m not too shabby at my job.”

    Customer: *turns red and storms out of the store without another word*

    Scammed Out Of Trans-cendentals

    | USA | Criminal/Illegal, Hotels & Lodging, Liars & Scammers, Money

    (I’m working at a hotel for the first time by myself late at night. A strange-looking customer walks in. I assume she’s a woman by her dress and heels she wears.)

    Strange Customer: *in a strangely deep voice* “Hello, I’d like a room, if you don’t mind… here’s my ID and credit card.”

    (She hands them to me. I run it through.)

    Me: “Sorry, it’s declined.”

    Strange Customer: *strangely unsurprised* “Oh, I’ve been using it all day; probably I’m at my limit! Let me call my bank.”

    (She makes a phone call that I can’t hear. I sense something amiss, and quickly photocopy her ID. She turns back to me.)

    Strange Customer: “My bank says it’s all right now.”

    Me: *running it again* “It still says declined.”

    Strange Customer: “Oh, no sweetie, all you have to do is put in this code…”

    (She says a code and baffled, I type it in, doubting it will work. To my shock, it does, and the credit card goes through.)

    Me: “Okay… well. Here’s your keys and sign the reg card…”

    (I give her back the card and ID, and she saunters off. I think nothing of it until the next week, when a police officer comes by.)

    Officer: “Yes I need to talk to you about this guy.” *holds up photocopy of ID*

    Me: “Oh yeah… I remember… wait a minute, ‘he’?”

    Officer: “Yes. Did he have a disguise?”

    Me: “Yes, he was dressed as a woman!”

    My Boss: “Come on, [My Name] that is clearly a man in the picture!”

    Me: “I know, I just thought that he was a really ugly woman…”

    No Mower, Mow Problems

    | Nanaimo, BC, Canada | Bad Behavior, Money, Technology

    (At our equipment rental store we also do repairs on lawn equipment. Each spring, we get slammed when people can’t get their mowers started for that first cut. It’s strictly first come, first served, and customers are told what the approximate wait will be and that we’ll call them when the job is done. I am working in the back area where rental items are returned and fix mowers were kept when a well-dressed man in a very expensive car drove up.)

    Customer: “I’m here to pick up my mower!”

    Me: “Sure, what name was it under?”

    Customer: “It’s [Name], and I can see my mower right there.”

    Me: “Sure, just let me get the work order on that.”

    (I go to the ‘Done’ folder but there’s no work order. I double check the name and number on the tag on the mower, but still can’t find it.)

    Me: “Did you get a call saying the mower was done?”

    Customer: “No, but you’ve had long enough. I’m a doctor and my time is very important!”

    (I check in the shop and find the work order in the mechanic’s “Done” pile, but he hasn’t had time to complete it with parts, prices etc. I return to the customer.)

    Me: “I’m sorry, but it looks like the mechanic has just done the work, but hasn’t totaled the charges on the work order yet. I’m afraid he’s on his lunch break. If you could come back later this afternoon, I’ll make sure he has that ready for you.”

    (The customer goes into a tirade about how valuable his time is, and fully expects just to be able to drop in and pick up his mower at his convenience even though he hasn’t been called that it’s ready. With dread I go to the lunchroom, where the mechanic is relaxing after already putting in six hours to keep up with the rush.)

    Me: “[Mechanic], there’s a guy to pick up his mower. It’s done, but the work order isn’t completed. He ‘insists.'”

    Mechanic: *with a sinister look* “Send him to the counter; I’ll write it up.”

    (I overhear the customer giving the mechanic a piece of his mind as the work order is written up, then load the mower into the customer’s car. Afterwards I go to apologize for interrupting the mechanic’s much-needed break.)

    Mechanic: “Don’t worry about it. The carb’ on his mower was shot, so I took one off one of the dead machines and rebuilt it. I was going to give it to him for free, but since he was such an a**hole I charged him $50 for it. The guy was actually happy that I had ‘saved’ him money.”

    Getting The Hobbit Price

    | Canada | Money, Transportation

    (I drive a public bus for a company that covers a large geographic area and several different modes of transportation. Because of that, we have multiple zones costing different fares depending on how far you are traveling, with the lowest adult fare being $2.75.)

    Passenger: “How much is it?”

    Me: “Where are you going to today?”

    Passenger: *confused* “…There and back?”

    Me: “…$2.75 sir.”

    A Very Taxing Customer

    | GA, USA | At The Checkout, Bad Behavior, Food & Drink, Money

    Cashier: “Okay your total is $8.57.”

    Customer: “Whoa, hang on a second; the menu board says the meal is $8.26.”

    Cashier: “Yes, the extra is the sales tax.”

    Customer: “No, no, that’s bull-s***. You guys are lying on your advertisements. Why don’t you list the real price?”

    Me: “Well, sir, the prices are set by corporate. Most businesses don’t include the tax because it varies by location. The tax added in one state is different than another.”

    Customer: “Whatever, that is still crap. Here.” *hands over $8.26*

    Cashier: “Okay, sir you still owe 31 cents.”

    Customer: “No, I just told you I will NOT pay the tax on it.”

    Me: “Sir, we cannot complete the transaction until you pay the remainder.”

    Customer: “But why should I have to pay more than is listed?”

    Me: “The sales taxes are what the state of Georgia says they are. I don’t have control over that.”

    Customer: “Whatever.”

    (The customer walks off leaving his $8.26 on the counter. We put it to the side and continue with the next customers in line. About 10 minutes later he walks up to the counter again.)

    Customer: “Have y’all called my name yet; is my sandwich ready?”

    Me: “Sir, we never processed your order.”

    Customer: “WHAT? I HAVE BEEN WAITING HERE FOR 10 MINUTES!”

    Me: “Sir, you never paid for the order.”

    Customer: “Yes, I did! I gave the cashier $8.26!”

    Me: “Yes, but as I explained to you, you owed 31 cents and didn’t pay it. Your money is over here if you want it, or if you want to pay the 31 cents we can start your order now.”

    Customer: “This is total bull-s***. I am going to be filing a complaint with your store owner AND with corporate. ”

    (The customer stormed off without taking his money. I put the money aside and waited for him to come back. By the end of the shift he didn’t show up so I put in the charity collection… ironically, the charity collection that doesn’t have a tax on it.)

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