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    Category: Money

    A Price Peddler

    | Philadelphia, PA, USA | Crazy Requests, Money, Transportation

    (I put a lot of newly built bikes up on the racks. A customer comes in wanting to look at one of the new bikes.)

    Customer: “Can you pull that bike down? My son would like to try it.”

    Me: *pulls bike down* “Here you go.”

    (The customer’s son then rides the bike around the bike section for a minute and is pleased with it.)

    Customer: “How much is this bike?”

    Me: “It’s $79.99 in a box, or $89.99 assembled.”

    Customer: “Why is it more when it’s already together?”

    Me: “Well we have bike builders who put the bikes together. But we do have this bike in a box, so you can buy it in a box and then put it together.”

    Customer: “I think I should get a discount on this bike since it’s all dirty.”

    (The customer is talking about the tires since the bike has been ridden on the store floor, which has some dust on it.)

    Me: “Your child was the first person to ride this bike since it was built; we can wipe off the tires so that the dirt is off.”

    Customer: “No, it’s been used; look at it! I shouldn’t have to pay full price for a used item.”

    Me: “The bike builders just built this exact bike not too long ago, and I know for a fact that your son is the only one to ride this bike.”

    Customer: “So, you admit that it was used!”

    Me: “Only by your child.”

    Customer: “That’s why I should get a discount; it’s used! I want to see your manager!”

    (I call my manager who comes back to listen to the issue. My manager backs me up. The customer does eventually buy the bike, already put together, paying the additional $10.)

    Moving The Line Forward By Paying It Forward

    | Las Vegas, NV, USA | At The Checkout, Family & Kids, Food & Drink, Money, Theme Of The Month

    (I am about 11 years old, ordering lunch at the mall food court, from a restaurant that serves customers cafeteria style. I am alone, and there is a middle aged man in front of me in the line. I am not paying much attention to him as he reaches the register and pays, but does not immediately walk away.)

    Cashier: *to customer behind me* “Just the entree, sir?”

    Me: “Umm, excuse me?”

    Cashier: *to me* “You need to move out of the way.”

    Me: “But—”

    (I realize she is not listening to me at all, and stand there bewildered as to what to do. After a few seconds, the middle-aged man chimes in.)

    Middle-Aged Man: “She thought we were together. She charged me for your meal.”

    Me: “Oh! I’m so sorry. I wasn’t even paying attention. Here, I’ll pay you back.”

    Middle-Aged Man: “Nah, don’t worry about it. Have a nice day.”

    (By the time I get over my shock and try to thank him, he has already walked away without another word. Nearly ten years later I still remember and appreciate it, proving that even the smallest act of generosity can have a lasting impression.)

    Face Value

    | FL, USA | Family & Kids, Money, Theme Of The Month, Tourists/Travel

    (The face paint we use at the theme park is water-based, and I have to put it away during one of our seasonal storms. I am currently drying off my station so that I can get back to painting faces.)

    Customer: “Hi, my daughter would like a face paint.”

    Me: “Certainly! Go ahead and pick your paint from the book, and I should be all set up by the time you decide.”

    Customer: “Sounds great!”

    (The customer and her daughter bypass the book and just look at our back wall display instead. The customer sets up all of her stuff right next to our price sign and display, showing the credit cards we accept. I overhear them making their decision.)

    Me: “I’m ready whenever you are! I think I heard somebody wanting a Unicorn Mask?”

    Customer’s Daughter: “Yeah!”

    Customer: “It’s a bit too much…”

    Customer’s Daughter: “But mooooommm!”

    Me: “I can scale it back to a lower-priced version that I think you would both be happy with.”

    Customer: “I think that could work.”

    (I proceed to make the custom face paint, and add all the little touches that they ask for as I go along. When I finish I show, the customer and her daughter are happy with it.)

    Me: “Okay, your total is [total].”

    Customer: “What? You have to pay?!”

    (I point to the credit card and price sign that she’s been standing next to the entire time.)

    Customer: “Geez, no wonder you were so accommodating!”

    (She throws the money at me and storms away in a huff, complaining about having to pay for a face paint.)

    Full-Blown Self-Serve

    | Beverly Hills, CA, USA | Money, Transportation

    (I am a caregiver, driving my client’s car to a gas station. My client is a reasonably well-off widow of a Hollywood big shot.)

    Me: “Do you want self-serve or full service?”

    Client: “Self is fine.”

    (As I pull into the pump, I pass an employee sweeping outside the building.)

    Client: “Honk at him!”

    Me: “Um… why?”

    Client: “To get him to help us.”

    Me: “Oh, so you want full service?”

    Client: “No, I just want him to come here and put the thing in, and check the oil.”

    Me: “Um, I can do that. I pump my own gas all the time.”

    Client: “I know dear. I don’t care. I want him to do it.”

    (My client gets out of the car and flags down two separate employees, who pump her gas and check her fluids. She pays and we leave.)

    Me: “So, you did want full service. Why did you want me to go to self-serve?”

    Client: “It’s cheaper!”

    Running Some Marriage Checks

    | OR, USA | Crazy Requests, Money

    (A man comes up to my teller window and gives me an account number that he wants to deposit a check into. I pull up the account to see that his wife is the only name on the account, but the check is written out to him.)

    Me: “Hmm, do you have an account with us? Since the check is written out to you, I would have to first deposit it into your account and then transfer it to your wife’s account.”

    (After having to explain this concept a couple more times, he gives me his own account number, and I notice just how much the check is for: almost $30,000.)

    Me: “You know, I am actually going to need to put a three-day hold on this check.”

    Husband: “What? Why?”

    Me: “It’s based on a lot of factors, like your account activity and current balance, which is not much and under $500, and that you’ve chosen to come to a branch an hour from your house, which is a little odd.”

    Husband: “What? I’ve been banking here for 30 years; you’re not putting a hold on my check. That’s just ridiculous. It’s a good check! Give it back to me. I’ll just take it somewhere where they’ll actually be happy to take my money!”

    (After several more minutes of this, I ultimately agree to not put any hold on the check and he leaves. I show the check to my supervisor a couple minutes later, who says that we ARE going to put a hold on the funds. My manager is about to call the customer to let him know, when a woman walks up to my station.)

    Wife: “Hi, I wanted to transfer my husband’s check into my account. He was just in here.”

    Me: “Oh hi, give me just a second.”

    (I grab my supervisor, who tells her that we will need to put a hold on the check, so we can’t transfer it to her account just yet.)

    Wife: “Oh that’s fine. We don’t need the money now, but my husband is just so bad with his money that he’s not allowed to touch it. That’s why we keep it in my account. Otherwise he would just spend it.”

    Me: “Oh, well thank you for understanding!”

    Wife: “Oh I don’t care. It’s not a big deal. My husband was probably not very nice about it though, was he?”

    Me: “Haha, well…”

    Wife: “Yeah, he’s not very sociable.”

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