Not Always Right on Facebook Not Always Right on Twitter Not Always Right Unfiltered on Tumblr
Featured Story:
  • Customer Service Is Over(reaction)
    (1,606 thumbs up)
  • August Theme Of The Month: We Are Closed!
    Submit your story today!

    Category: Money

    Face Value

    | FL, USA | Family & Kids, Money, Theme Of The Month, Tourists/Travel

    (The face paint we use at the theme park is water-based, and I have to put it away during one of our seasonal storms. I am currently drying off my station so that I can get back to painting faces.)

    Customer: “Hi, my daughter would like a face paint.”

    Me: “Certainly! Go ahead and pick your paint from the book, and I should be all set up by the time you decide.”

    Customer: “Sounds great!”

    (The customer and her daughter bypass the book and just look at our back wall display instead. The customer sets up all of her stuff right next to our price sign and display, showing the credit cards we accept. I overhear them making their decision.)

    Me: “I’m ready whenever you are! I think I heard somebody wanting a Unicorn Mask?”

    Customer’s Daughter: “Yeah!”

    Customer: “It’s a bit too much…”

    Customer’s Daughter: “But mooooommm!”

    Me: “I can scale it back to a lower-priced version that I think you would both be happy with.”

    Customer: “I think that could work.”

    (I proceed to make the custom face paint, and add all the little touches that they ask for as I go along. When I finish I show, the customer and her daughter are happy with it.)

    Me: “Okay, your total is [total].”

    Customer: “What? You have to pay?!”

    (I point to the credit card and price sign that she’s been standing next to the entire time.)

    Customer: “Geez, no wonder you were so accommodating!”

    (She throws the money at me and storms away in a huff, complaining about having to pay for a face paint.)

    Full-Blown Self-Serve

    | Beverly Hills, CA, USA | Money, Transportation

    (I am a caregiver, driving my client’s car to a gas station. My client is a reasonably well-off widow of a Hollywood big shot.)

    Me: “Do you want self-serve or full service?”

    Client: “Self is fine.”

    (As I pull into the pump, I pass an employee sweeping outside the building.)

    Client: “Honk at him!”

    Me: “Um… why?”

    Client: “To get him to help us.”

    Me: “Oh, so you want full service?”

    Client: “No, I just want him to come here and put the thing in, and check the oil.”

    Me: “Um, I can do that. I pump my own gas all the time.”

    Client: “I know dear. I don’t care. I want him to do it.”

    (My client gets out of the car and flags down two separate employees, who pump her gas and check her fluids. She pays and we leave.)

    Me: “So, you did want full service. Why did you want me to go to self-serve?”

    Client: “It’s cheaper!”

    Running Some Marriage Checks

    | OR, USA | Crazy Requests, Money

    (A man comes up to my teller window and gives me an account number that he wants to deposit a check into. I pull up the account to see that his wife is the only name on the account, but the check is written out to him.)

    Me: “Hmm, do you have an account with us? Since the check is written out to you, I would have to first deposit it into your account and then transfer it to your wife’s account.”

    (After having to explain this concept a couple more times, he gives me his own account number, and I notice just how much the check is for: almost $30,000.)

    Me: “You know, I am actually going to need to put a three-day hold on this check.”

    Husband: “What? Why?”

    Me: “It’s based on a lot of factors, like your account activity and current balance, which is not much and under $500, and that you’ve chosen to come to a branch an hour from your house, which is a little odd.”

    Husband: “What? I’ve been banking here for 30 years; you’re not putting a hold on my check. That’s just ridiculous. It’s a good check! Give it back to me. I’ll just take it somewhere where they’ll actually be happy to take my money!”

    (After several more minutes of this, I ultimately agree to not put any hold on the check and he leaves. I show the check to my supervisor a couple minutes later, who says that we ARE going to put a hold on the funds. My manager is about to call the customer to let him know, when a woman walks up to my station.)

    Wife: “Hi, I wanted to transfer my husband’s check into my account. He was just in here.”

    Me: “Oh hi, give me just a second.”

    (I grab my supervisor, who tells her that we will need to put a hold on the check, so we can’t transfer it to her account just yet.)

    Wife: “Oh that’s fine. We don’t need the money now, but my husband is just so bad with his money that he’s not allowed to touch it. That’s why we keep it in my account. Otherwise he would just spend it.”

    Me: “Oh, well thank you for understanding!”

    Wife: “Oh I don’t care. It’s not a big deal. My husband was probably not very nice about it though, was he?”

    Me: “Haha, well…”

    Wife: “Yeah, he’s not very sociable.”

    Saving Money And Wasting Time

    | Brighton, England, UK | At The Checkout, Money

    (I work for a supermarket that has launched a ‘price promise.’ If you spend more in the supermarket than you might have spent in a competitors, the till system automatically prints a coupon for the difference. If you saved money over shopping with competitors, it prints a little ‘for information’ slip to tell you how much money you saved over going elsewhere.)

    Me: “That’s £14.87 please, ma’am.”

    Customer: “Oh! I have this coupon! I can save 50p!”

    (The customer hands me a ‘for information’ slip that is not actually a coupon.)

    Me: “Ma’am, I’m afraid that’s an advice slip. You already saved your 50p on your last shop.”

    Customer: “Exactly. So I get 50p off now, right?”

    Me: “No, ma’am. This piece of paper says ‘You saved 50p’ and is for information only. If it was a coupon, it would have the writing ‘Save 50p off your next shop!’ instead.”

    Customer: “So it’s a coupon?”

    Me: “No, ma’am. It’s for information. If it was a coupon it would have the text as I described, and also a barcode beneath for me to scan to apply that discount. As there is no barcode, regrettably it is not a coupon, and unfortunately I cannot credit you with this 50p.”

    Customer: “So why did they give me a coupon to save me money if I can’t actually save any money?”

    Customer’s Husband: “FOR LORD’S SAKE, WOMAN! The lady has very nicely tried to explain several times that THIS IS NOT A COUPON. You ALREADY saved your money, so you can’t save it twice. Can we PLEASE just pay and go before people start questioning why I’ve not divorced you yet?”

    Customer: “Oh. Sorry, dear.” *to me* “Sorry to you too, dear! I don’t understand why they gave me a coupon I can’t spend, though.”

    Customer’s Husband & Me: “It’s not a coupon.”

    Some People Never Change

    | UK | At The Checkout, Criminal/Illegal, Liars & Scammers, Money

    (I’m on my first shift at a new grocery store job as a cashier. The store isn’t very busy, and things have been running quite smoothly. A middle-aged customer and her teenage daughter approach my register. I ring her up and bag her items.)

    Me: “That will be £8.90, please.”

    (While smiling sweetly at me, she hands me £10. I give her the appropriate change and receipt.)

    Woman: “Um, excuse me, trainee, but I handed you a £20 note.”

    Me: “Oh, I’m very sorry, I’ll just check that for you.”

    (During the transaction, I had opened only the register to put her £10 inside. Due to store policy, all £20 notes have to be put in a security box under the register. Therefore, no £20 notes are in the register at all. I apologize, and explain this to her. She is all the while still smiling sweetly.)

    Woman: “No, stupid girl, it was definitely a 20, wasn’t it?” *turns to her daughter*

    Daughter: “Yeah, I saw it.”

    Me: “I’m very sorry, but there is absolutely no physical £20 note in my cash register. Please, feel free to look.”

    (She leans over and looks, then withdraws, still smiling.)

    Woman: “Well, you must have just pocketed it while I wasn’t looking. Let’s not drag this out, honey. I’m not leaving until I get my change.”

    (At this point, I call over my supervisor to help me deal with the situation. The woman explains her stance and I tell him exactly what I informed the customer. My supervisor explains that he would be more than happy to review security footage if she suspects theft. At this point her smile seems to disintegrate.)

    Woman: “I really don’t have the time for this nonsense. If my hard-earned money means so much to that tramp then she can keep it.”

    (The woman finally picks up her bag and leaves, her daughter following briskly, but not before telling me to ‘get a life.’ My supervisor leans in and speaks in a low voice.)

    Supervisor: “Don’t worry about her. The girl she was with does the same thing whenever there’s a new face on a register. Now I see where she gets it from.”


    Page 38/114First...3637383940...Last