November Theme Of The Month: Black Friday!

Category: Money

This Is Why We’re In A Recession, Part 35

| USA | At The Checkout, Extra Stupid, Money

(As an employee at the store I work at, it is part of my job to ask our customers if they’d like to apply for a store credit card. A customer in her twenties comes through my line.)

Me: “Would you like to save [percent] by applying for a [Store] charge card?”

Customer: “Sure!”

(The applications go through our computer and the customer is immediately approved and a paper prints out with the credit limit and card number.)

Me: “Okay, it looks like you were approved today! You should get your [Store] card in the mail within the next two weeks. If you would like to put your purchase on your card today, it would save you another [percent]. Would you like to put it on the card? You can even pay it off in the store after we’re done.”

Customer: “Sure.”

(We put the purchase on the card and everything goes smoothly until the end.)

Me: “Okay, and would you like to pay your card off today or would you like to wait until you get your statement in the mail?”

Customer: “What? I have to pay for it twice?”

Me: “No, you haven’t actually paid for it yet. You put it on the store charge card.”

Customer: “Yeah, so why do I have to pay for it again?”

Me: “The store charge card is just like any other credit card. It has to be paid for after you use it.”

Customer: “What’s a credit card?”

This Is Why We’re In A Recession, Part 34
This Is Why We’re In A Recession, Part 33
This Is Why We’re In A Recession, Part 32

Lack Of Appliance Compliance

| Round Rock, TX, USA | At The Checkout, Crazy Requests, Home Improvement, Money

(I work in the appliances department of a popular home improvement store. Occasionally, I go to the customer service desk to help out. On this particular evening, a customer is arguing with my older, Irish coworker. I walk over to help out.)

Me: “What’s the problem?”

Coworker: “Oh, she refused her appliances and wants a refund.”

Me: *to customer* “When were your appliances delivered?”

Customer: “At five-thirty.”

Me: “Today?”

Customer: “Yes.”

(I check the time and see it’s only six-forty pm. The delivery company office closes at five pm and so do our venders.)

Me: “Okay, ma’am. The delivery office is closed, and the notes indicating that you refused your appliances aren’t in the system yet. It won’t be until eight o’clock in the morning.”

Coworker: “Yeah, once the notes are in, there’s a 72-hour wait until we get the identification numbers for the appliances. Then, we can process your refund.”

Me: “We get the identification number from [appliance brand the customer bought from].”

Customer: “No, no, no. I buy from [Store], not [Appliance Brand].”

Coworker: “Yes, but we need those numbers in order to process the refund. The identification numbers let us know that the refused washer and dryer are back with [Appliance Brand]. Once the notes come in tomorrow morning, we’ll get the identification numbers and give you a call.”

Customer: “No. I buy from [Store]. I want my money now!”

Me: “Ma’am, this is our policy with [Appliance Brand]. There is nothing we can do until the notes show up in the system tomorrow morning and—“

(The customer grabs her paperwork and abruptly walks off to the appliance department. A short time later, another coworker calls me back to appliances because a customer wishes to return her appliances and get a refund. Low and behold, it’s the same customer.)

Customer: *freezes upon seeing me* “He call you?”

Me: “Yes, I’m the appliance specialist. What did you need?”

Customer: *points to a stacked washer and dryer* “I want those.”

Me: “Sure! I can set up an order for you.”

Customer: “But I want credit from this to use to that.” *waves her paperwork in front of me*

Me: “Ma’am, like I told you earlier, after the notes show up, it can take up to 72 hours for the identification numbers then—“

Customer: “I don’t understand why you can’t refund me. I want to buy these.”

Me: “And you can.”

Customer: “Then give me my money.”

Me: “Ma’am, I can’t. Not until we get the identification numbers from [Appliance Brand].”

Customer: “No, I didn’t buy from [Appliance Brand]. I bought from [Store]. You need to give me my money.”

Me: “Ma’am, the store cannot process any refund until we get the identification numbers from [Appliance Brand]. Once we have those, you’ll get your money back. Without it, we cannot do anything, especially since there aren’t any notes in the system yet.”

Customer: “And what if [Appliance Brand] goes bankrupt?”

Me: “I…I’m sorry?”

Customer: “What if [Appliance Brand] goes bankrupt? What happens to my money then?”

Me: “Believe me, ma’am. [Appliance Brand] will not go bankrupt.”

(Note: this particular appliance brand also makes TVs, laptops, and cellphones. It is practically impossible for them to go bankrupt. Especially in three days.)

Customer: “I said ‘if’. If they go bankrupt. [Another unrelated company] went bankrupt and I lost my money. What do I do if [Appliance Brand] goes bankrupt?”

Me: “Ma’am, that’s not really an issue nor a concern. You’re more than welcome to buy a new washer and dryer set, but you’ll have to wait 72 hours for your refund. I can show you some features this washer has—“

Customer: “But I want my money. If you don’t give me my money, I’ll go broke. I spent $3,000! I’m broke because of you. I’ll complain to your boss!”

Me: “I’m sorry. There’s nothing I can do until tomorrow morning.”

(The customer throws her hands up and promptly leaves the store. I relayed the story to my manager and Irish coworker. My manager laughed.)

Coworker: “Serves her right! Coming in here like the f****** Queen of England. Bleh!”

Annoyingly Consistent

| Melbourne, VIC, Australia | At The Checkout, Bad Behavior, Family & Kids, Food & Drink, Money

(I am sitting on the registers as the main cashier for the day when an older woman marches up to my counter.)

Me: “Good morning. How are you today?”

Customer #1: “I don’t have time for this chit chat. I just want to pay for this jar of coffee and go as I am in a hurry.”

(I scan the item and tell the customer the price of the item.)

Me: “That’ll be [total price].”

Customer #1: “Excuse me? How much?”

Me: “Um, the total for the jar of coffee is [total price].”

Customer #1: “That is far too much money; I’ll go choose another one.”

(The customer storms off leaving the original jar of coffee with me. I put it to the side of my register and serve several other customers during the customer’s absence. Another customer unpacks her groceries onto my till and I greet her.)

Me: “Hello. How are you?”

Customer #2: “I am good, thank you. How are you?”

Me: “I am very good, thanks.”

(Before I could start to scan Customer #2’s items, Customer #1 returns and slams a jar of coffee onto my register completely cutting in front of Customer #2. I notice the jar of coffee she has now selected is identical to her previous one.)

Customer #1: “I am next! Not this lady! Now, I want this coffee.”

Customer #2: “I don’t mind. Let her go first.”

(Customer #1 looks at Customer #2. Her eyes go wide for a moment. I interject.)

Me: “This is the same brand and size as the coffee you wanted before.”

Customer #1: “No, it is not. This one is cheaper than the previous one.”

(I scan the coffee and sure enough it is the same price as the one earlier.)

Me: “That’ll be [total price].”

Customer #1: “See? Much better.”

(After Customer #1 walks out of the shop Customer #2 begins laughing hysterically.)

Customer #2: “Sorry. I shouldn’t laugh, but she used to be my mother-in-law before my divorce and I am so glad she is annoying to everyone!”

Can’t Be Free From Customers Like This

| Las Vegas, NV, USA | Bad Behavior, Family & Kids, Money

(I worked at a steakhouse that had a limited time special, clearly marked on banners outside; “Kids eat free on Tuesdays, with the purchase of an adult entree!” Sometimes, it could bring out the worst in people.)

Me: “Hi, welcome to [Restaurant]. Can I get you started with an appetizer or beer?”

Customer: *one adult with two kids* “Uh, yes, we would like your ‘kids eat free’ special, please! Both of the kids will have the child’s steak dinner, medium rare, with baked potato, and does it come with soup or salad?”

Me: “The adult entrees come with soup or salad, so you can share yours with them if you like, or would you like to order an extra for them?”

Customer: “Oh, I wasn’t going to order anything; I’m not very hungry.”

Me: “I apologize for the confusion. The ‘kids eat free’ deal is with the purchase of an adult entrée.” *I point to the advert on the table, where it repeats the banner*

Customer: “This is how you get the customers? You trick us into coming in saying that kids eat free?!”

Me: “The kids DO get to eat for free. Restaurants would go out of business if they only offered free meals with no purchase required. But with this deal, you save quite a bit! It comes to the equivalent of ‘buy one and get two free.'”

Customer: “Fine! What is the cheapest adult entree you have? And sodas come with their meals, right?”

Me: “Yes, they get a child’s souvenir cup with their choice of drink. And the BBQ chicken is our current special for $9.95. It does come with soup, too.”

Customer: “Child’s cup size? Can we just get it in a larger size so you don’t have to make as many trips?”

Me: *looking at the three- and four-year-olds* “The adult glasses are fairly large and heavy. For young children we have plastic, non-spill cups.”

Customer: “Okay, I’ll have that, and more of your free bread, like, two more loaves for now. And I’ll have a water to drink.”

(When I bring her the sixth refill on both kid’s drinks and her soup, there are crackers on the dish.)

Customer: “I didn’t order crackers! Take those off my bill!”

Me: “Ma’am, like the bread, we don’t charge for crackers.”

Customer: “Really? They are free? In that case, I’d like more, like, a lot more!”

(The customer continued that way the entire evening. In the end, after running me ragged with countless refills of the “kids” sodas and anything free, she then emptied out the sugar caddy, stole the condiments from the table, and left EXACT change for the bill. When the manager and I watched her pack the kids in her Porsche Cayenne, we noticed her take out of her HUGE purse a ton of water bottles filled with soda and resealable bags full of loaves and crackers. She later called to complain, saying that the meal was unsatisfactory and she would like an additional dinner for three on us.)

Wise To The Pennywise

| Dallas, TX, USA | At The Checkout, Math & Science, Money, Top

(I am a customer waiting in line. There is only one register open, and the woman before me with her five grown children only has five items. The cashier gives the woman her total.)

Customer: “That’s not right. You didn’t add the coupons.”

Cashier: “I did, ma’am. They were on [item #1] and [item #2]. The coupons do not apply to already discounted items.”

Customer: “But it should be less. You’re cheating me out of $1.20!”

Cashier: “Ma’am, your coupons did apply. You had two of them and they went to the two items not on sale. The other three items were on sale.”

Customer: “This isn’t fair! You see me with these kids?” *she gestures to her five grown children wandering around the aisle* “I have to feed them tonight! I need that money! You are cheating me!”

Cashier: “Ma’am, I can go over the receipt with you to show you exactly how the register calculated your total. Or I can return the items if you need the money.”

Customer: “No! I know I am right!”

(This goes on for 15 minutes, with the line behind me building. A manager is called up to explain that there was no error, but the customer keeps insisting. The manager tries to get the cashier onto another register to help the line, but the customer is refusing to let anyone leave their spot.)

Customer: “You’re cheating me out of my money! I should call your head office. You are cheating a poor mother so she can’t feed her kids. You should be ashamed of yourself.”

Me: *fed up* “Ma’am, if it’s that big of a deal, I’ll give you $1.20 to cover your purchase. In fact, we can start up a collection. Everyone! This poor woman is unable to pay for some of her order, and she needs every penny that she can to feed her kids. Let’s ignore the fact that all of them are holding iPhone 5s and the three young ladies have Coach and Gucci bags that are probably worth more than what any of us make in a month. This woman can’t afford to feed them, and is spending her money on general crafting supplies. Who would like to help me pay for the $1.20 that she can’t cover on her purchase?”

(The customer starts fuming and stomps off without her items; her wide eyed kids walking behind her in shock. I was called up to the register a moment later.)

Cashier: “Thank you…”

Me: “No need. I have dealt with b****es like that for years. I’ve always wanted to do that and not worry about getting fired!”