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    Category: Money

    To Give Credit Where Debit Is Due, Part 4

    | NC, USA | At The Checkout, Bad Behavior, Extra Stupid, Money

    (I am helping a customer with a return. Due to past misuses of the system, our registers are set to only do returns in the original payment method, or as a store gift card.)

    Me: “Alright, ma’am, this was done as debit. I can either put it on a gift card, or back onto the same card, if you have it on you.”

    Customer: “What? Debit’s the same as cash! Why can’t I get cash?”

    Me: “I apologize, but that’s our policy. We can only do it in the method it was originally done, or store credit.”

    Customer: “Well that’s just wrong. Debit is the same as cash! Everywhere!”

    Me: “I understand, and I am sorry, but these are the only options I’m allowed.”

    Customer: *handing me her card* “Well fine, put it back on the card.”

    Me: *as I slide the card* “It may take one or two business days to show back up. Here’s your copy of the return, and I hope you have a nice day.”

    Customer: *reading her return receipt* “Hey! It says credit on here! I paid debit!”

    Me: “Yes, ma’am. The system has to credit it back to your card. It looks a little weird, but the money is going back.”

    Customer: “If I use credit, I’ll be fined! My card doesn’t do credit! That first receipt said debit!”

    Me: “Yes, the original purchase is definitely debit. Ma’am, it’s not charging your card; it’s crediting money back. I don’t know your particular bank, but there’s never been an issue—”

    Customer: “What is your name? If there’s a problem, I want to know. And give me that original receipt back. It says debit.”

    Me: “I’m [Name]. Give me just a second to copy some info off this receipt onto the return, and you’ll have it right back.”

    (At this point, the customer is fed up, and leaves without waiting for her original receipt. I staple it to the return, and turn to help the next customer. Several days later, the same customer approaches me.)

    Customer: “Hi. I was in here a couple of days ago, and you were helping me with a return. I… just wanted to apologize for the way I treated you. I was having a bad day, and I shouldn’t have taken it out on you.”

    Me: “Oh! Thank you! I take it the return processed as it should?”

    Customer: “Yes. But even if it hadn’t, there’s no excuse for the way I was acting.”

    Me: “Well, thank you. Everyone has a bad day now and then.”

    (Her making a point to return and say sorry was such a pleasant surprise; it improved the whole rest of my shift.)

    Related:
    To Give Credit Where Debit Is Due, Part 3
    To Give Credit Where Debit Is Due, Part 2

    Has Not Registered The Lack Of Pockets

    | UK | At The Checkout, Liars & Scammers, Money, Theme Of The Month, Top

    (A customer brings some items to my register and I ring them up. The total is £5.50, and she hands me a £10 note. I’ve come across this scam many times, so rather than putting the customer’s money straight into the register, I always place it on top until the transaction is complete, and put it in the drawer at the last moment. It is summer, and I am wearing a light summer dress with no pockets.)

    Me: “Thanks, your change is £4.50, and here’s your receipt.”

    Customer: *staring at the money but not taking it* “I gave you a £20 note.”

    Me: “No, sorry, you paid with a £10 note. Your change is £4.50.”

    Customer: “No! I gave you a £20 note! You’re trying to short-change me!”

    Me: *smiling* “You gave me £10. This £10.” *I point at the note sitting on the register* “Your change is £4.50.”

    Customer: *red-faced and irate* “Get your manager!”

    (My manager is at a desk right behind me, and has heard everything.)

    Manager: “Can I help?”

    Customer: “She’s trying to steal my money! I gave her a £20, but she’s only giving me change for a £10!”

    Manager: *peering into my cash drawer* “Well, the drawer has two £5 notes, and about three £10 notes in it, but no £20 notes. Where exactly is the £20 note you paid with?”

    Customer: “Um… she must have pocketed it!”

    (The manager steps back, and makes a point of slowly looking up and down at my clearly pocketless outfit.)

    Manager: “Right… and where exactly would she have put it?”

    Customer: “Er…”

    Manager: “Right.” *to me* “Give her the change from the £10.”

    Me: “Here you go, £4.50!”

    Customer: “F*** you!”

    Manager: *to me* “I’ll make you a cup of tea. I think you need it.”

    Tearing A Rent In The Truth

    | Charlotte, NC, USACharlotte, NC, USA | Criminal/Illegal, Liars & Scammers, Money, Theme Of The Month

    (Rent is due on the 1st of each month, and late after the 5th. After the 5th, a late fee applies. Today is the 6th.)

    Tenant: “Here’s my rent. I was going to drop my money order in the drop slot last night but I got tied up late at work and was too tired to drive over. I’m sorry. Can you waive the late fee?”

    Me: “Well, let me see. Hmm, the date the money order was printed on was today, the 6th. So you just lied to my face.”

    Tenant: *completely unashamed* “Ha ha. Well… yeah. You know.”

    Me: “No, I don’t know.” *hands back rent* “Please come back when you have the additional late fee.”

    Tenant: “That’s just wrong! It’s only a day!”

    Me: “No, ma’am. It’s the lying that’s wrong here.”

    Tenant: *slams door and leaves in indignant huff* “I’m going to call your boss and have you fired. Oooh, and you’re racist!”

    Refunder Blunder, Part 2

    | NY, USA | Liars & Scammers, Money, Theme Of The Month

    (My coworker and I are relatively new, having only worked at the store for a couple of months. I work there more days a week than she does, because she has another job, so I am a little more familiar with how the store runs. We are the only two cashiers at the front of the store, and there is a decent sized line. I am ringing people up with no issues when I hear the customer my coworker is helping start yelling.)

    Customer: “Look, I’m telling you, I didn’t get my refund in cash! I need it in cash! [Other location of store] put it on my debit card!”

    Coworker: “I-I’m sorry, sir; let me ask how to do that.”

    Customer: “Are you kidding? It’s a simple refund! Who doesn’t know how to refund money?”

    (I finish helping the customer I am currently with and quickly run over to try and assist my coworker without having to bother our manager.)

    Me: “Okay, so what’s the problem, sir?”

    Customer: “I returned something at another location and I paid for it with my debit card and they credited it back to my checking account!”

    Me: “I’m so sorry, sir; let me get my manager for you so we can clear this up.”

    Customer: “Yeah, there we go; someone who actually knows what to do.”

    (I’m about to page for the manager, but then my coworker shows me what the customer handed her. It is a refund slip from the different store from earlier in the day, showing that a refund of $108 was paid in cash to this customer.)

    Me: “Sir, your refund slip says that you received a cash refund paid out from [other store], earlier today.”

    Customer: *looks at slip, then suddenly gets quiet* “Oh, well, okay. Have a good day then.” *walks out of store*

    Related:
    Refunder Blunder

    Putting The Sham Into Shampoo

    | Tinley Park, IL, USA | At The Checkout, Bad Behavior, Crazy Requests, Money, Top

    (I work at a 24-hour store as a cashier. From 7-8 am I am the only cashier on duty. A customer has just dumped two baskets FULL of travel size shampoos, conditioners, body washes, and sunscreens on the belt.)

    Me: “Good morning, ma’am.”

    Customer: “Yeah, yeah. Make sure you put everything in separate bags.”

    (I look at literally hundreds of mini bottles on the belt and my eyes bug out.)

    Me: “You mean all the shampoos in one bag, and all the conditioners in one bag?”

    Customer: “Of course! You’re not that bright are you? No wonder you get s*** shifts at a crap place like this.”

    (At this point, another customer gets in line behind her and I can see his eyes bug out at all of the items as I have to check.)

    Me: “Alright, ma’am. That’s $98.74.”

    (The customer starts digging through her purse to find her wallet.)

    Customer: “I don’t have my wallet, so I don’t have my card.”

    Me: “Do you have cash or any other way to pay for the items?”

    Customer: “Do you not listen?! God you’re dumb! I don’t have anything!”

    Me: “Well, give me a moment. I have to have my manager come over and void out the order.”

    Customer: “You really should be nicer to your customers when your manager is around.”

    (My manager comes up and voids the order, all the while hearing this customer bad mouth me.)

    Other Customer In Line: “Lady, she’s just doing her job and she’s doing it rather well. I would have smacked you by now if you had talked to me that way. And if there is anyone dumb here, ma’am, it would be you who couldn’t even remember to bring your own wallet to the store with you.”

    Manager: *to the first customer* “I’ve voided the order, but I will keep all of it at customer service for you today so you can come back and get it later and not have to wait in line again.”

    (The customer gives the other customer in line behind her the finger, and huffs before leaving. My manager turns to the other customer in line.)

    Manager: “So, how big of a discount would you like today, sir?”

    Other Customer In Line: “Just my membership card thanks!” *to me* “You did good!” *grabs a chocolate bar from one of the racks* “Here, have this on me!”

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