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    Category: Money

    Getting All Hancocked Over A Lincoln

    | GA, USA | At The Checkout, Money, Wild & Unruly

    (I am a rather short young man who has just paid for lunch that I am sharing with a friend. Upon taking my seat at the table, I realize that I have been given $5 extra change. I go back to the register to return the excess money. There is one other customer in line behind me.)

    Me: “Sorry to bother you again, but I just wanted to return the extra change I was given by mistake.”

    Cashier: “Really? Well that’s a first.”

    Me: “I’m sorry, but what is, ma’am?”

    Cashier: “Well, incorrect change is given out every now and then, and we always hear when it is short. However, we never get approached when we give too much.”

    Me: “You would think otherwise, wouldn’t you?”

    Cashier: “You’d be surprised. Unfortunately, when the register comes up short, we are either charged the difference out of our own pay or dismissed.”

    Me: “That’s terrible! Maybe if people knew jobs were at stake, they would be more honest.”

    (The customer in line has heard the whole thing and decides to speak up.)

    Customer: “Hey buddy. If you don’t want it, I’ll take it.”

    Me: “What?”

    Customer: “That $5 bill. I could use the money if you’re just giving it away.”

    Me: “I’m not giving it away. It’s their money; I was just given it by mistake. Did you not hear that she could lose her job?”

    Customer: “Look man, times are hard. People that actually have to work for their money need all of it they can get. We can’t all be spoiled brats like you!”

    Me: “I have a part-time job and go to college, so I work for what I have, too. Now I’m giving this money back to her, who it belongs to, not you. That is final!”

    Customer: “F*** you punk, and f*** that b**** too! If you won’t give it to me, I’ll take it along with all your front teeth!”

    (The customer is a full grown and muscular man, nearly twice my size. He grabs me by the arm and lifts me into the air. I see a swift motion in front of my face and brace for impact, but suddenly I feel myself dropped. The customer is cowering and holding his face. The cashier has sucker-punched him while he is holding on to me.)

    Me: “Thank you so much! I don’t know what I would have done without that!”

    Cashier: “No, thank you. If not for your honesty, I would have been fired. It’s the least I could do.”

    (The customer has recovered and quickly leaves. The manager comes over and is told the whole story.)

    Manager: “I’d like to offer you a free meal the next time you come.”

    Me: “I have to politely turn you down. I think the food is more than worth the price, and I’m happy to pay!”

    (I eat there regularly and have even become friends with the cashier. The best part is, because of this and her track record of great service, she later gets promoted to assistant manager!)

    To Give Credit Where Debit Is Due, Part 4

    | NC, USA | At The Checkout, Bad Behavior, Extra Stupid, Money

    (I am helping a customer with a return. Due to past misuses of the system, our registers are set to only do returns in the original payment method, or as a store gift card.)

    Me: “Alright, ma’am, this was done as debit. I can either put it on a gift card, or back onto the same card, if you have it on you.”

    Customer: “What? Debit’s the same as cash! Why can’t I get cash?”

    Me: “I apologize, but that’s our policy. We can only do it in the method it was originally done, or store credit.”

    Customer: “Well that’s just wrong. Debit is the same as cash! Everywhere!”

    Me: “I understand, and I am sorry, but these are the only options I’m allowed.”

    Customer: *handing me her card* “Well fine, put it back on the card.”

    Me: *as I slide the card* “It may take one or two business days to show back up. Here’s your copy of the return, and I hope you have a nice day.”

    Customer: *reading her return receipt* “Hey! It says credit on here! I paid debit!”

    Me: “Yes, ma’am. The system has to credit it back to your card. It looks a little weird, but the money is going back.”

    Customer: “If I use credit, I’ll be fined! My card doesn’t do credit! That first receipt said debit!”

    Me: “Yes, the original purchase is definitely debit. Ma’am, it’s not charging your card; it’s crediting money back. I don’t know your particular bank, but there’s never been an issue—”

    Customer: “What is your name? If there’s a problem, I want to know. And give me that original receipt back. It says debit.”

    Me: “I’m [Name]. Give me just a second to copy some info off this receipt onto the return, and you’ll have it right back.”

    (At this point, the customer is fed up, and leaves without waiting for her original receipt. I staple it to the return, and turn to help the next customer. Several days later, the same customer approaches me.)

    Customer: “Hi. I was in here a couple of days ago, and you were helping me with a return. I… just wanted to apologize for the way I treated you. I was having a bad day, and I shouldn’t have taken it out on you.”

    Me: “Oh! Thank you! I take it the return processed as it should?”

    Customer: “Yes. But even if it hadn’t, there’s no excuse for the way I was acting.”

    Me: “Well, thank you. Everyone has a bad day now and then.”

    (Her making a point to return and say sorry was such a pleasant surprise; it improved the whole rest of my shift.)

    Related:
    To Give Credit Where Debit Is Due, Part 3
    To Give Credit Where Debit Is Due, Part 2

    Has Not Registered The Lack Of Pockets

    | UK | At The Checkout, Liars & Scammers, Money, Theme Of The Month, Top

    (A customer brings some items to my register and I ring them up. The total is £5.50, and she hands me a £10 note. I’ve come across this scam many times, so rather than putting the customer’s money straight into the register, I always place it on top until the transaction is complete, and put it in the drawer at the last moment. It is summer, and I am wearing a light summer dress with no pockets.)

    Me: “Thanks, your change is £4.50, and here’s your receipt.”

    Customer: *staring at the money but not taking it* “I gave you a £20 note.”

    Me: “No, sorry, you paid with a £10 note. Your change is £4.50.”

    Customer: “No! I gave you a £20 note! You’re trying to short-change me!”

    Me: *smiling* “You gave me £10. This £10.” *I point at the note sitting on the register* “Your change is £4.50.”

    Customer: *red-faced and irate* “Get your manager!”

    (My manager is at a desk right behind me, and has heard everything.)

    Manager: “Can I help?”

    Customer: “She’s trying to steal my money! I gave her a £20, but she’s only giving me change for a £10!”

    Manager: *peering into my cash drawer* “Well, the drawer has two £5 notes, and about three £10 notes in it, but no £20 notes. Where exactly is the £20 note you paid with?”

    Customer: “Um… she must have pocketed it!”

    (The manager steps back, and makes a point of slowly looking up and down at my clearly pocketless outfit.)

    Manager: “Right… and where exactly would she have put it?”

    Customer: “Er…”

    Manager: “Right.” *to me* “Give her the change from the £10.”

    Me: “Here you go, £4.50!”

    Customer: “F*** you!”

    Manager: *to me* “I’ll make you a cup of tea. I think you need it.”

    Tearing A Rent In The Truth

    | Charlotte, NC, USACharlotte, NC, USA | Criminal/Illegal, Liars & Scammers, Money, Theme Of The Month

    (Rent is due on the 1st of each month, and late after the 5th. After the 5th, a late fee applies. Today is the 6th.)

    Tenant: “Here’s my rent. I was going to drop my money order in the drop slot last night but I got tied up late at work and was too tired to drive over. I’m sorry. Can you waive the late fee?”

    Me: “Well, let me see. Hmm, the date the money order was printed on was today, the 6th. So you just lied to my face.”

    Tenant: *completely unashamed* “Ha ha. Well… yeah. You know.”

    Me: “No, I don’t know.” *hands back rent* “Please come back when you have the additional late fee.”

    Tenant: “That’s just wrong! It’s only a day!”

    Me: “No, ma’am. It’s the lying that’s wrong here.”

    Tenant: *slams door and leaves in indignant huff* “I’m going to call your boss and have you fired. Oooh, and you’re racist!”

    Refunder Blunder, Part 2

    | NY, USA | Liars & Scammers, Money, Theme Of The Month

    (My coworker and I are relatively new, having only worked at the store for a couple of months. I work there more days a week than she does, because she has another job, so I am a little more familiar with how the store runs. We are the only two cashiers at the front of the store, and there is a decent sized line. I am ringing people up with no issues when I hear the customer my coworker is helping start yelling.)

    Customer: “Look, I’m telling you, I didn’t get my refund in cash! I need it in cash! [Other location of store] put it on my debit card!”

    Coworker: “I-I’m sorry, sir; let me ask how to do that.”

    Customer: “Are you kidding? It’s a simple refund! Who doesn’t know how to refund money?”

    (I finish helping the customer I am currently with and quickly run over to try and assist my coworker without having to bother our manager.)

    Me: “Okay, so what’s the problem, sir?”

    Customer: “I returned something at another location and I paid for it with my debit card and they credited it back to my checking account!”

    Me: “I’m so sorry, sir; let me get my manager for you so we can clear this up.”

    Customer: “Yeah, there we go; someone who actually knows what to do.”

    (I’m about to page for the manager, but then my coworker shows me what the customer handed her. It is a refund slip from the different store from earlier in the day, showing that a refund of $108 was paid in cash to this customer.)

    Me: “Sir, your refund slip says that you received a cash refund paid out from [other store], earlier today.”

    Customer: *looks at slip, then suddenly gets quiet* “Oh, well, okay. Have a good day then.” *walks out of store*

    Related:
    Refunder Blunder

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