October Theme Of The Month: Halloween!

Category: Money

The Sweetest Thing Wasn’t The Candy

| USA | At The Checkout, Awesome Customers, Money

(The ice cream shop I work at also sells candy in a separate section. Since I’m working alone, I’ve closed the candy section. A girl who looks about nine comes in.)

Girl: “Excuse me, could I go in the candy spot?”

Me: “Sure.”

(I open the section and let her wander around. I notice she keeps approaching the candy bars, then backing away looking disappointed.)

Me: “Are you looking for something special?”

Girl: *shyly* “I only have this much…”

(She holds out her hand, revealing about twenty cents in nickels and pennies.)

Me: “Why don’t you look at the bulk bins? We sell that candy by the weight, so you can probably get something from there.”

(She heads to the bins I’m pointing at and carefully counts out a few candies to weigh.)

Me: “Okay, that’s going to be fourteen cents. Do you want to get a few more?”

Girl: “Nope, that’s just enough!”

(She handed me the money, but still had a few cents in her hand. As she took the bag from me, she dropped the remaining change in the tip jar and scurried out. She gave up a little extra candy to give me a tip. It was far from my largest tip, but it was my favorite.)

Fits The Bill Of A Criminal

| England, UK | At The Checkout, Criminal/Illegal, Holidays, Liars & Scammers, Money, Theme Of The Month

(A couple of years back I worked as a Christmas temp at a major supermarket during a year off from university course. It is in the middle of a very busy shift.)

Customer: *walks up to checkout with two very expensive electrical items*

Me: “Hello, sir.” *scans items* “That will be £380 please.”

Customer: *hands me a wad of £20 notes*

Me: “Thank you very much.”

(I start to count money out in front of him while also checking each note for authenticity.)

Customer: *suddenly aggressive* “What are you doing?”

Me: “I have to check that this is the correct amount of money and it is our policy to ensure that all notes are genuine. I do the same for all notes I get handed.”

Customer: *grabs notes and starts to count them out in front of me quickly*

Me: “Sir, I need to count the money myself so I can check each note.”

Customer: “I am not a criminal!”

Me: *getting suspicious* “I am not saying you are, sir. I am only doing my job as thoroughly as I can. Sometimes fake notes can be picked up by accident and the person who has them is not aware they are fake. But if I were to allow one into the till it could be passed to another customer and at that point the shop would have committed a criminal offence and could be held liable. I need to check the notes.”

(I pick up the notes and start to check them again.)

Customer: “I AM NOT A CRIMINAL!”

(The manager comes over at the noise.)

Me: “Please calm down, sir!”

Manager: “[My Name], what is going on?!”

Me: “This gentleman is not allowing me to check and count his money.”

Manager: “Please calm down, sir, or we will have to call security.”

Customer: *screaming at the top of his lungs* “I AM NOT A CRIMINAL! WHY ARE YOU TREATING ME LIKE THIS?! I WILL F****** SLIT YOUR THROAT, YOU F****** B****!”

(Security came running over and the customer was restrained. When we checked his money all but £100 of it was fake. The police were called.)

A Healthy Uptake In Coupons

| London, UK | At The Checkout, Family & Kids, Money

(Customer hands over £12 worth of healthy living vouchers which can only be used on milk and fruit & vegetables when she has only purchased crisps and other ‘junk’ food.)

Me: “I’m sorry, but we’re unable to accept these coupons as you haven’t bought any of the products listed.”

Customer: “But I need to feed my child.”

Me: “Yes, but you’ve not bought £12 worth of fruit and veg or milk.”

Customer: “But my child doesn’t eat fruit and vegetables. He prefers to eat crisps.”

Me: “Yes, but the coupons are specifically provided by the government to promote healthy eating.”

Customer: “Well, how am I supposed to use the coupons, then? My child is a toddler now and doesn’t eat fruit or vegetables any more. I want to speak to a manager!”

(The manager basically reiterated what I had said and she threatened to contact Head Office. We never heard anything from Head Office.)

This Is Why We’re In A Recession, Part 35

| USA | At The Checkout, Extra Stupid, Money

(As an employee at the store I work at, it is part of my job to ask our customers if they’d like to apply for a store credit card. A customer in her twenties comes through my line.)

Me: “Would you like to save [percent] by applying for a [Store] charge card?”

Customer: “Sure!”

(The applications go through our computer and the customer is immediately approved and a paper prints out with the credit limit and card number.)

Me: “Okay, it looks like you were approved today! You should get your [Store] card in the mail within the next two weeks. If you would like to put your purchase on your card today, it would save you another [percent]. Would you like to put it on the card? You can even pay it off in the store after we’re done.”

Customer: “Sure.”

(We put the purchase on the card and everything goes smoothly until the end.)

Me: “Okay, and would you like to pay your card off today or would you like to wait until you get your statement in the mail?”

Customer: “What? I have to pay for it twice?”

Me: “No, you haven’t actually paid for it yet. You put it on the store charge card.”

Customer: “Yeah, so why do I have to pay for it again?”

Me: “The store charge card is just like any other credit card. It has to be paid for after you use it.”

Customer: “What’s a credit card?”

This Is Why We’re In A Recession, Part 34
This Is Why We’re In A Recession, Part 33
This Is Why We’re In A Recession, Part 32

Lack Of Appliance Compliance

| Round Rock, TX, USA | At The Checkout, Crazy Requests, Home Improvement, Money

(I work in the appliances department of a popular home improvement store. Occasionally, I go to the customer service desk to help out. On this particular evening, a customer is arguing with my older, Irish coworker. I walk over to help out.)

Me: “What’s the problem?”

Coworker: “Oh, she refused her appliances and wants a refund.”

Me: *to customer* “When were your appliances delivered?”

Customer: “At five-thirty.”

Me: “Today?”

Customer: “Yes.”

(I check the time and see it’s only six-forty pm. The delivery company office closes at five pm and so do our venders.)

Me: “Okay, ma’am. The delivery office is closed, and the notes indicating that you refused your appliances aren’t in the system yet. It won’t be until eight o’clock in the morning.”

Coworker: “Yeah, once the notes are in, there’s a 72-hour wait until we get the identification numbers for the appliances. Then, we can process your refund.”

Me: “We get the identification number from [appliance brand the customer bought from].”

Customer: “No, no, no. I buy from [Store], not [Appliance Brand].”

Coworker: “Yes, but we need those numbers in order to process the refund. The identification numbers let us know that the refused washer and dryer are back with [Appliance Brand]. Once the notes come in tomorrow morning, we’ll get the identification numbers and give you a call.”

Customer: “No. I buy from [Store]. I want my money now!”

Me: “Ma’am, this is our policy with [Appliance Brand]. There is nothing we can do until the notes show up in the system tomorrow morning and—“

(The customer grabs her paperwork and abruptly walks off to the appliance department. A short time later, another coworker calls me back to appliances because a customer wishes to return her appliances and get a refund. Low and behold, it’s the same customer.)

Customer: *freezes upon seeing me* “He call you?”

Me: “Yes, I’m the appliance specialist. What did you need?”

Customer: *points to a stacked washer and dryer* “I want those.”

Me: “Sure! I can set up an order for you.”

Customer: “But I want credit from this to use to that.” *waves her paperwork in front of me*

Me: “Ma’am, like I told you earlier, after the notes show up, it can take up to 72 hours for the identification numbers then—“

Customer: “I don’t understand why you can’t refund me. I want to buy these.”

Me: “And you can.”

Customer: “Then give me my money.”

Me: “Ma’am, I can’t. Not until we get the identification numbers from [Appliance Brand].”

Customer: “No, I didn’t buy from [Appliance Brand]. I bought from [Store]. You need to give me my money.”

Me: “Ma’am, the store cannot process any refund until we get the identification numbers from [Appliance Brand]. Once we have those, you’ll get your money back. Without it, we cannot do anything, especially since there aren’t any notes in the system yet.”

Customer: “And what if [Appliance Brand] goes bankrupt?”

Me: “I…I’m sorry?”

Customer: “What if [Appliance Brand] goes bankrupt? What happens to my money then?”

Me: “Believe me, ma’am. [Appliance Brand] will not go bankrupt.”

(Note: this particular appliance brand also makes TVs, laptops, and cellphones. It is practically impossible for them to go bankrupt. Especially in three days.)

Customer: “I said ‘if’. If they go bankrupt. [Another unrelated company] went bankrupt and I lost my money. What do I do if [Appliance Brand] goes bankrupt?”

Me: “Ma’am, that’s not really an issue nor a concern. You’re more than welcome to buy a new washer and dryer set, but you’ll have to wait 72 hours for your refund. I can show you some features this washer has—“

Customer: “But I want my money. If you don’t give me my money, I’ll go broke. I spent $3,000! I’m broke because of you. I’ll complain to your boss!”

Me: “I’m sorry. There’s nothing I can do until tomorrow morning.”

(The customer throws her hands up and promptly leaves the store. I relayed the story to my manager and Irish coworker. My manager laughed.)

Coworker: “Serves her right! Coming in here like the f****** Queen of England. Bleh!”

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