Featured:
  • Retract The Tract
    (2,298 thumbs up)
  • July Theme Of The Month: Great Timing!

    Category: Money

    That Benefit Went Straight Down The Faucet

    | Rio Rancho, NM, USA | At The Checkout, Criminal/Illegal, Money

    (I work at a home improvement store. A customer has picked out a faucet.)

    Me: “Great! We have that exact one in stock. While I set up this order, I will have someone go get it from the warehouse for you!”

    Customer: “That’s perfect! What do I owe?”

    Me: “$103.00. That can be cash, check, or card.”

    Customer: *hands me a card*

    Me: “Uhm. This is a EBT card.”

    Customer: “Yeah, I know.”

    Me: “Uhm, food stamps only work on food and necessities. Did you mean to give me a credit or debit?”

    Customer: “No, just charge the card I gave you.”

    Me: “Uhm, ma’am, I cannot do that. This is a state issued EBT card. It’s not meant to be used for household fixtures, just food and some basic supplies. My computer won’t even accept it if I did enter the information.”

    Customer: “I want it charged to that card! That is why I gave you that card!”

    Me: “I understand that; however, that is not how these cards work.”

    Customer: “Well, why not?”

    Me: “Because the state issues them for families who cannot afford food, water, formula, or other needs. But it has to be for a need that is basic to supporting life, not things like faucets or even clothes.”

    Customer: “But I NEED a new faucet.”

    Me: “Well, if you are renting, the owner of the property should be the own who replaces it. If you own your residence, I can ring this up with cash, check, or a bank issued card.”

    Customer: “Just swipe the card I gave you!”

    Me: “This is a state issued food stamp card. I cannot.”

    Customer: “This is discrimination because you think I am poor!”

    Me: “Ma’am, I do not judge based on how much money a customer happens to have. However, I can refuse forms of payment that either do not work, will not work, or are illegal to attempt to use.”

    Customer: “Illegal? Now you don’t think I am American!”

    Me: “What? I said forms of payment that are illegal to use.”

    Customer: “You are calling me an illegal!”

    Me: “Ma’am, I cannot help you. Nor can I sell you this with the payment you offered me. You can either give me a legal, bank issued form of payment or not buy from this store.”

    Customer: “How dare you!” *flounces out*

    Completely Obamacareless

    | VI, USA | Crazy Requests, Health & Body, Money

    (I work in client intake for a private pay home health care. We don’t take insurance of any kind and cater to a wealthier crowd in a home health agency. A woman calls up demanding care.)

    Me: “Hello. this is [Company]. How can I help you today?”

    Client: “Yes, I need to get set up with care in my home!”

    Me: “Great, I will just need to get some information from you and get one of our nurses to come out and do an assessment with you.”

    (I explain our pricing and our rates, I explain we are private pay only and do not accept insurance of any kind.)

    Client: “Oh, this sounds wonderful! My doctor. told me you would all take wonderful care of me! Who do I have my doctor fax the orders for Medicaid to?”

    Me: “Ma’am, as I have already stated to you we do not take Medicaid or any other insurance!”

    Client: “Yeah, but my doctor wrote an order! You have to do it!”

    Me: “I am sorry, but because we do not work with insurance companies a doctor can not just write an order and expect us to take it. We are not set up to even work with Medicaid.”

    (I explain again how we work and how our payment system is set up etc.. making sure to let her know clearly that we do not take any insurance and that she will have to pay 100% out of pocket!)

    Client: “Well, this is just stupid! You have to take care of me! I chose to call you! You cannot turn down a customer! I want care and you need to have a caregiver here by tomorrow or I will sue you!”

    Me: “Ma’am, I am sorry but we can’t do that. It’s not possible. Would you like the names and numbers of companies that take Medicaid and can provide you with a home health aid?”

    Client: “No, I hate companies that take Medicaid! They all suck and the caregivers don’t work!”

    Me: “So, you are okay with our pricing and paying for the care yourself?”

    Client: “No, you will take my insurance or get sued!”

    Me: *click*

    (She called back for over two hours with me hanging up on her over and over again. She complained to her doctor, who called us and talked to me about how our services work. Turned out he had recommended us to this client as she does not qualify for in home health through Medicaid and told her the reason we could provide care is because we don’t take insurance and the client would be paying for the care herself!)

    This Is Why We’re In A Recession, Part 41

    | USA | At The Checkout, Extra Stupid, Money

    (I’m a cashier at a grocery store. I’ve just run up this customer’s items and she slides a card through the EFTPOS. I get a ‘do not honor’ error on my screen. For whatever reason, sometimes our machines give us this error if someone enters the wrong PIN.)

    Me: “I’m sorry, ma’am. Could you try that again, please?”

    (She slides it through again and I see she’s selecting credit, not debit, so it can’t be the incorrect PIN. I get the error message again.)

    Me: “I’m very sorry, ma’am, but it’s not going through. Do you have another form of payment?”

    Customer: “Oh, sure!”

    (She turns to her husband, who dutifully spreads out like a deck of cards at least 15 credit and debit cards. I stare, mouth agape, as she carefully chooses one and slides it through.)

    Me: “Uh… well, that one worked.”

    Customer: *laughs* “Of course it did! When you run out of money on one, you just move on to the next card in line!”

    (Her husband nods and they gather up their groceries. The next customer comes up and shakes her head.)

    Customer #2: “I feel sorry for the poor card rep who’ll have to explain to those idiots that money isn’t free when they’re $300,000 in debt.”

    Me: “Amen, sister.”

    Related:
    This Is Why We’re In A Recession, Part 40
    This Is Why We’re In A Recession, Part 39
    This Is Why We’re In A Recession, Part 38

    A Fish In Troubled Waters

    | CT, USA | Bad Behavior, Crazy Requests, Money

    (I am an unpaid volunteer at a local aquarium. On this particular day we have a chocolate company visiting and vendors are set up throughout the building selling their food. I am working at an information desk at this time.)

    Guest: “Hey, do happen to have an ATM in here?”

    Me: “I apologize sir, but the closest ATM is outside in the parking garage.”

    Guest: *suddenly yelling* “You mean to tell me I have to go all the way outside, come in, and pay AGAIN?!”

    Me: “I assure you, you won’t have to pay again if you have your ticket. If not, you can ask for me to come verify you’ve been in. However, you will have to go back outside. I apologize for the inconvenience.”

    Guest: “YOU KNOW WHAT?! I DON’T HAVE TO DEAL WITH YOUR S***, YOU INSOLENT LITTLE F***!”

    Me: “Sir, please stop swearing; there are young children around. Again, I apologize for any inconvenience this has brought upon you, but we do not have a general need for an ATM except for this one day.”

    (The guest goes into a rant about how I am ignorant and it is my fault the aquarium is losing money. I am losing my patience with this man and start zoning out. When he pauses to breathe, I take my chance to interject.)

    Me: “I am terribly sorry, sir, but we do not have a use for ATMs as the fish do not require us to pay them on a regular basis.”

    (The manager, who witnessed the whole thing, started laughing as she had security escort the man out.)

    Noodling Around The Options

    | ON, Canada | At The Checkout, Food & Drink, Money

    (Our restaurant has some pretty popular combo dinners. Some people like to change some of the dishes in them. If the dish they want to substitute is close in price to the original, it’s no problem; however, if they want a more expensive dish, we do charge for the difference.)

    Woman: “Yes, I want this dinner here, but what is this?”

    Me: “The chow mein? That’s mainly bean sprouts with chicken, little bit of mushrooms.”

    Woman: *pulls a face* “No, no, I don’t want those. I’m looking for a dish with noodles. Can I do that?”

    Me: “Sure, but there’ll be a small charge for the switch. What did you want in the noodles?”

    Woman: “I want to keep the chicken, and maybe some vegetables.”

    Me: “Okay, that’ll be a $3 charge.”

    Woman: “What? Why?”

    Me: “Well, the thing with the bean sprouts is a small plate, and it’s $6, while the one with the noodles is a bigger plate, and costs almost $9. It’s just the price difference in the dishes.”

    Woman: *pulls another face* “No, that’s too much.”

    (She proceeds to keep the bean sprouts, add a $4 dish to her order, and then wants to pay.)

    Woman: “Is a $100 bill okay?”

    Page 3/15012345...Last