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    Category: Money

    Didn’t Bank On That Ending

    | Eugene, OR, USA | Bad Behavior, Crazy Requests, Money, Wild & Unruly

    (It’s a particularly busy day in our bank, and I’m working the drive through window. I have a long line of cars waiting, when I hear a customer in line start shouting across the lobby at the other tellers in front.)

    Customer: “Look, I’m on my work break here! Can’t you go any faster?”

    Coworker: “We’re moving as fast as we can, ma’am. We’re a bit short-staffed today, but we’ll be with you as soon as possible.”

    Customer: “But I’m on my BREAK! I have to get back to work.”

    Coworker: *still running another customer’s transaction* “Yes, ma’am, I understand.”

    Customer: “Well, what about her? Can’t she help me? I’m in a hurry!”

    (I suddenly realize that she’s referring to me, while I’m in the middle of my fifth car in a row.)

    Manager: “Ma’am, she’s currently assisting customers in our drive through. If she becomes available, she will come to the front to help whoever she can.”

    Customer: “Well, I would have driven through myself if I knew it would take this long!”

    (I continue to help cars, and after finishing the last transaction, I go to the front to help. I get the shouting customer.)

    Coworker: “Ma’am, this deposit slip is for [Competing Bank].”

    (The customer turns BRIGHT RED and rushes out so fast you’d think she just robbed the place.)

    A Long Night Is In The Cards

    | PA, USA | At The Checkout, Health & Body, Money

    (I work night shift at a local chain convenience store, so I see many different people come in. One customer in particular is very drunk.)

    Me: “Hello, sir. How are you doing tonight?”

    (The customer just grunts and puts his items on the counter. I ring them up.)

    Me: “Okay, your total is [amount].”

    (The customer swipes his card.)

    Me: “Sir, your card was declined.”

    Customer: “Bull-s***! I know I have enough. Try it again!”

    (He proceeds to swipe it again and like before, it is declined.)

    Me: “Sir, it’s still declining.”

    Customer: “F***! Again!”

    (This repeats four more times, meanwhile a line has started to form behind him.)

    Me: “Sir, do you have another form of payment?”

    Customer: “I shouldn’t need it, because I have money on my f****** card!”

    (He goes through his wallet anyway. His face falls and then he starts laughing.)

    Me: “Sir?”

    Customer: “I was using the wrong d*** card! Here ya go.”

    (He hands me the card and I run it through. It’s approved, and his receipt prints.)

    Me: “Okay, sir. Have a good night!”

    (I smile as he grabs his bag and leaves. I turn to the next customer in line.)

    Next Customer: “Long night, huh?”

    Me: “You have no idea.”

    To Give Credit, Where Credit Was Due

    | OK, USA | At The Checkout, Awesome Customers, Family & Kids, Money

    (I’m in my first semester of college. I’ve just had my first midterm, and unfortunately I’ve also caught a cold and am not quite thinking straight. I’m at the check out line with my groceries when I realize I’ve left my credit card back at the dorm.)

    Me: *quietly embarrassed* “I forgot my credit card back at the dorm. I’m really sorry; I can’t buy these right now.”

    Cashier: “Oh, don’t worry about it. We’ll just put them back.”

    Me: “I really am sorry.”

    Cashier: “Don’t worry about it; it’s okay. I’m sorry you can’t get these right now.”

    (At this point, the customer in line behind me speaks up.)

    Customer: “Just put them on mine.”

    Me: *shocked* “What?”

    Customer: “I’ll pay for them; don’t worry.”

    Me: “You don’t have to. It’s my own fault.”

    Customer: “It’s okay, really. My mother, father, brother, and I all went to [nearby college] at the same time. I have five kids. I would have wanted someone do to this for me.”

    (At this point I’m near tears. She pays for my groceries and I thank her profusely. She and the cashier talk to me about my majors and tell me to study hard, which I assure them I will. Thank you, random lady, for helping me out when I made a stupid mistake! The world needs more kind people like you!)

    Related:
    To Give Credit Where Debit Is Due, Part 4
    To Give Credit Where Debit Is Due, Part 3
    To Give Credit Where Debit Is Due, Part 2

    Acting An Oaf About The Loaf, Part 2

    | Ottawa, ON, Canada | At The Checkout, Food & Drink, Money

    (I work in a fast food sandwich chain. Our location is in a gas station, so we don’t prepare as much bread or produce as other large restaurants. Because of this, on busy days we tend to run out of certain kinds of bread.)

    Customer: “Hi, can I get a [sandwich type] on cheese bread?”

    Me: “Sure thing. Unfortunately, I’m all out of cheese bread at the moment. We’ve been pretty busy. Can I offer you something else?”

    Customer: “So I guess that means the sandwich is free then, eh?”

    Me: “Why would it be free?”

    Customer: “Because you don’t have my favorite bread. That’s my favorite bread, and you haven’t got it. That’s a big problem. I’m a regular here; I own the pizza place down the road and I’m always here.”

    Me: “Well, I’m sorry, sir, but we haven’t got any cheese bread at the moment. We’re in the process of baking more bread. If you want to wait a while, I can make you your sandwich with the bread you want.”

    Customer: “NO! That’s unacceptable! I’m the customer and you’re supposed to serve me what I WANT! Where is your f****** manager?”

    Me: “He isn’t in at the moment, sir. He’s here in the mornings.”

    Customer: “Get him on the phone, NOW! I want to speak to him so I can tell him how to run a f****** business!”

    Me: “You own the pizza place down the road, right?”

    Customer: “That’s right! And we always have everything a customer wants!”

    Me: “Let me ask you something: if a customer came in and asked for a slice of pepperoni pizza, and you were so busy that you didn’t have any, and he acted the way that you’re acting right now, would you serve him or would you kick him out?”

    (He shut up after that and left. I came in the next morning to find a formal complaint from the head office, because of him. My boss ripped it up and gave me a pat on the back. I never saw that customer again.)

    Related:
    Acting An Oaf About The Loaf

    Profit And Hair Loss

    | MN, USA | Awesome Customers, Health & Body, Money

    (We’ve had trouble keeping business up, as our location is right next to a larger chain. On a particularly slow day, I’m confused when I see a young man come in with his entire head shaved nearly flat.)

    Customer: “Excuse me; you may not still have me on file. I was here about 14 months ago.”

    (I look him up.)

    Me: “Yeah, you’re still on file; how can I help you today?”

    Customer: “Well, I didn’t know what to do with my dad’s hairline. It was starting to look like a bad comb over, and you guys convinced me to shave everything.”

    Me: “Yeah.”

    Customer: “Well, now that I have a razor and can do it myself, I realized that’s $14 a month you could be making. Can I just pay for a haircut, you don’t do anything, and you can just take the money?”

    (After blinking for a moment, I consult my manager, who clears the sale. The customer insists on full price.)

    Me: “Thanks, glad it worked out for you.”

    Customer: “Thanks a million. [Competitor] made it look like crap. I just felt bad, you know? You lose the rest of my sales because you actually know what the heck you’re doing.”

    (The customer even tipped well, which made our day. The other stylists and I were sharing the story all week.)


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