November Theme Of The Month: Black Friday!

Category: Money

Pounding Out A Deal

| UK | At The Checkout, Money

(I work in a charity shop. Everything is very cheap but we also have an ‘everything £1’ rail for clothing with minor issues; small marks, loose buttons etc. or for clothing that’s been in the shop for a while. A customer comes to the counter with a few items from the £1 rail.)

Customer: “This has a mark. Look.”

(She points out a tiny black speck, like a dot from a pen.)

Me: “Yes, I see. It’s £1.”

Customer: “I don’t know if the mark will wash out.”

Me: “Okay…”

Customer: “Can I get a discount?”

Me: “It was on the £1 rail. It’s already discounted.”

Customer: “But it has a mark!”

Me: “Yes, that’s why it’s only £1.”

Customer: “Can’t you just take something off for the mark?”

Me: “Uh, no. It’s £1. That IS the discount.”

Customer: *sighing heavily* “Oh, all right, then. I’ll take it. I just hope it comes out.”

(The kicker? Her total was just £4, and she had to sort through a bunch of £20 notes in her purse until she found a £5 to pay with!)

A New Excuse To Have Baggage

| Grangemouth, Scotland, UK | At The Checkout, Bad Behavior, Money

(Recently, a new law has come in where all retailers have to charge 5p for a bag. This happens on the first day it becomes law.)

Me: “So, that’s £40 altogether…”

Customer: “Can I get a couple of bags?”

Me: “Yeah, that’ll be another ten pence. Is that okay?”

Customer: *suddenly angry* “No, that isn’t okay! Since when did you lot start charging for bloody bags?!”

(I do my best to not look at the various signs that have been around for a couple of months warning people of the date, doing my best to remain professional.)

Me: “Just today. The law became active today.”

Customer: “Bulls***! This is just another way for you lot to line your pockets!”

Me: “The money goes to charity, though. We don’t—”

Customer: “Save it! I’ll just go to another bloody shop that doesn’t have the f***ing cheek to charge for f***ing bags!”

(He storms off, leaving his shopping, as my manager, who was standing beside me just shrugs.)

Manager: “Where’s he gonna go, England?”

Has Been LED Astray

| NE, USA | Extra Stupid, Money, Technology

(I’m one of the managers at a video game store where we also buy other electronics, including TVs. We typically don’t pay a lot for LCD TVs because people bring them in all the time, and we have TONS in overstock due to this. I had just gotten a customer’s total figured out for their LCD TV…)

Me: “All right, you’re looking at [total] for your TV.”

Customer: “WHAT? I paid $150 for this TV. Why am I only gettin’ that much?”

Me: “Honestly, bud, people bring in LCD and LED TVs here so often that we have a lot of TVs that have just been collecting dust in our warehouse for months. Because of that, we haven’t been able to pay as much for TVs as we used to.”

Customer: “Well, my buddy’s got a plasma at home that he’s thinking about sellin’. How much you guys pay for that?”

Me: “Plasmas are a completely different story. We don’t see many of those, and they still have a lot of value on the market, so we’re able to pay way more for those.”

Customer: “Yeah, that makes sense, since you gotta refill ’em every year.”

Me: “Refill… What?”

Customer: “Yeah, my buddy was sayin’ that he had to have someone come out and refill the plasma in his TV a couple weeks ago. He said you gotta do that like once a year or they go bad.”

(I was so dumbstruck at this point that I couldn’t even begin to explain to him how wrong he was. He seriously believed this is how plasmas worked, too.)

Not The Cream Of The Crop, Part 3

| UK | At The Checkout, Crazy Requests, Food & Drink, Money

(On the particular day the dairy fridge has broken down AND we have quite a lot of stock with a ‘best before’ sticker for that day. So I decide to reduce all that stock lower than I usually would just to get rid of it.)

Customer: “I would like to speak to the manager, please.”

Me: “That would be me. How can I help you?”

Customer: “I bought this cream AND this cake today. I poured the cream over the cake for my family only to find it was off. So it ruined the cake. I want a refund for both.”

(She hands me a receipt which shows that both items had been reduced quite heavily. I apologize profusely while trying to explain that we were sure the dairy fridge breakdown didn’t damage anything.)

Me: “And that’s all done for you! Here is your refund of £1.”

(The customer holds the £1 coin in her hand and looks slightly confused.)

Customer: “I wanted a refund.”

Me: “…and I gave you one. According to the receipt you gave me you only paid £1 total for those products.”

Customer: “But it was bad. Surely you should give me a refund of the full price.”

Me: “Do you sell things on eBay?”

Customer: *taken aback* “How is that relevant?”

Me: “Indulge me.”

Customer: “Yes. I sold my husband’s PS3 last week.”

Me: “Okay, so let’s say I bought your husband’s PS3 for £100. But when I connected it to my TV it didn’t work and I insisted that I get a refund. Do I ask for the £100 I paid you or the £400 you probably bought it for?”

(Somehow this confused her even more. She decided I made a valid point and left the shop in an almost dream-like state. We never saw this customer again and we still don’t know to this day if she was attempting a scam, or just a little dim.)

Not The Cream Of The Crop, Part 2
Not The Cream Of The Crop

And To Top It All Off…

| ON, Canada | Food & Drink, Money

(I work in a pizzeria as a take-out girl, meaning I take phone calls for customers and input what they want into the computer. I’m in the middle of an order.)

Customer: “I’d like two extra large pizzas, one with pepperoni and cheese, and one with pepperoni, cheese, onions and bacon.”

Me: “Okay! That’ll be [price].”

(We don’t count cheese as a topping you have to pay for unless you get double cheese… so two toppings and cheese is the standard price on the menu and anything after that is extra.)

Customer: “No! You charged it wrong. It should be [standard price].”

Me: “Well… you got three items on the second pizza… and—”

Customer: “and… I only got one topping on the first one! I should get [standard price]!”

Me: “It doesn’t work like that, I’m afraid.”

Customer: “It should! Get me you manager!”

Me: “All right…”

(I put my manager on the phone, after five minutes of explaining he hangs up.)

Me: “How’d it go, [Manager]?”

Manager: “Well… apparently we’re all stupid scam artists who make terrible pizza… She said to either give her the price or hang up. Guess which I picked?”