Featured Story:
  • Christmas Eve Reprieve
    (1,453 thumbs up)
  • Category: Money

    Be The Change You Want To See

    , | Houston, TX, USA | Awesome Customers, Food & Drink, Money

    (I’m picking up my son from elementary school when he asks for ice cream. The man selling outside is in his 50s-60s and pushing an ice cream cart in 100+ degree weather. There’s a 10 year old boy with his 5 year old sister ahead of us.)

    Girl: “I want that one”

    Boy: “How much is that?”

    Ice cream Man: “$1.50″

    Boy: *to sister* “We only have two dollars.”

    Sister: “I want that one.”

    (She points to another that also turns out to be $1.50, this goes on for another three times until the man finally sells them for $1 instead of $1.50.)

    Boy: “I’ll take two.”

    (The man’s expression seems like he can’t afford to lose a penny but he gives it to them anyway.)

    Son: “I’ll take that one.”

    Ice Cream Man: “That’s $1.00.”

    (I hand him $3.00 and tell him it’s to cover the kids in front of us. The man seems so relieved it made me wish I had more change.)

    Well That Throws A Spanner In The Wax

    | OH, USA | At The Checkout, Bizarre, Money

    (I work customer service for a retail store. We sell individual candles and you can grab them by a box. However, the box’s bar code is only for one candle not for four.)

    Customer: “I’d like to return these items.”

    (She pulls out a candle box with four candles and hands me her receipt. I begin to look it over.)

    Me: “Ma’am, you’re returning all four candles?”

    Customer: “Yes.”

    Me: “Well it looks like you were originally only charged for one candle.”

    Customer: “It could be on a different receipt.”

    (I find this odd since if she grabbed the box then she probably bought the four candles together.)

    Me: “I can try looking it up by the credit card you used.”

    (She hands me the credit card over and I run it through and find that she had only been charged for one candle.)

    Me: “Well, you really were charged for only one candle.”

    Customer: “Oh! I’ll just keep these then.”

    Me: “Ma’am, now that I know that you didn’t pay for the other three, if you leave the store you would be stealing them.”

    (She ended up returning the one she wanted, too, and had to pay for the three candles she didn’t originally pay for!)

    Delayed By A Customer Is A Certainty Principle

    | Phoenix, AZ, USA | At The Checkout, Crazy Requests, Money

    (I’m standing in line waiting at the check-out of a popular department store. There’s no one behind me, and I’m not in a particular hurry. The woman in front of me is buying a single item, for which she has a coupon.)

    Cashier: “I’m sorry, but the coupon won’t scan. Did you—”

    Customer: “What do you mean it won’t scan?”

    Cashier: “Well, I see that this coupon is for [Brand Name item] and you’re trying to purchase [generic version of the same item]. The coupon only—”

    Customer: “It’s the same thing, isn’t it?”

    Cashier: “Well, no. The coupon only—”

    Customer: “This is ridiculous! Just scan the coupon!”

    Cashier: “I’m terribly sorry, but the coupon won’t—”

    Customer: “I came here because I had that coupon. Now put the discount on!”

    (Since it seems like we might be here all day, and I know that trying to explain her mistake won’t get anywhere, I interject.)

    Me: “Ma’am, how much is the coupon worth?”

    Customer: “It’s for two dollars. But—”

    Me: “If I give you two dollars, will you pay and take your item?”

    Customer: *insulted tone* “No! It’s the principle of the matter!”

    (I wound up waiting another five minutes while they called over the manager, and no, she did not get her discount)

    Not Noteworthy Enough For A Return

    | Montreal, QC, Canada | At The Checkout, Criminal/Illegal, Extra Stupid, Liars & Scammers, Money

    (I work as a cashier in a drugstore. I see a customer come in the front door empty handed as he goes to the back of the store. He comes to me with a pricey protein pack.)

    Customer: “I want my money back for that protein pack. It’s $60.”

    Me: “Do you have your invoice?”

    Customer: “No, I forgot it at home.”

    Me: “I can’t pay you back.”

    Customer: “Keep it for me. I’ll be back in a few minutes.”

    (The customer comes back 15 minutes later.)

    Customer: “I didn’t find the receipt, but I’m going to buy it instead.”

    Me: “It’s going to cost $60.”

    (The customer hands me a $100 bill.)

    Me: “I can’t accept that. It’s a fake.”

    Customer: “No, I’m sure it’s real. How can you tell?”

    Me: “You only printed it on one side, and it’s black and white.”

    Taking The Credit And The Blame

    | Sydney, NSW, Australia | Extra Stupid, Money, Technology

    (I work in a newsagent that sells prepaid credit for mobile phones. The computer that prints out an individualised code to redeem the credit is unable to perform refunds so it is important that our staff triple checks the transaction before we hit the final OKAY. Sometimes customers would find this a little irritating. It was especially important because two of the different phone companies you could buy credit with had similar names. One was one of the major phone companies in Australia, the other very rarely purchased.)

    Me: “Sir, I would just like to confirm that you would like to purchase $30 credit to use with your [Less Popular Brand] phone company.”

    Customer: “For the last time, yes. How many times do you have to ask me?”

    Me: “I do apologise, sir, but we are required to ask twice per transaction because I cannot give you a refund if you change your mind. I have asked you a third time to be extra careful because you have ordered the [Less Popular Brand] which people often misread as the [Popular Brand] one.”

    Customer: “It is absolutely right. It is 100% definitely the [Less Popular Brand].”

    (I complete the transaction and wish him a wonderful afternoon with a large grin, despite his grumpy attitude. Half an hour later, he storms back into the store, demanding to talk to my manager.)

    Customer: “This d*** b**** sold me the wrong f****** credit! I want a refund! I am going to buy my credit card from the other f****** newsagent in the shopping centre!”

    (He continued to rant for another ten minutes before my manager realised it wasn’t worth the hassle and gave him a refund. Note: he did go to the other newsagent to buy his phone credit but I don’t think he realised it was the same franchise, with the same owners.)

    Page 27/127First...2526272829...Last