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    Category: Money

    In Threat Of A Disconnect

    | Nottingham, England, UK | Bad Behavior, Money, Wild & Unruly

    (I work at a large local cable and telephone company. My department deals with clients that haven’t paid their bills and had their service suspended. I have dealt with a lot of abuse everyday for the last two years. This has taken its toll and I’m now in my final week of my month’s notice. A particularly vile client has come through. We have suspended his cable service on the day of a big football match.)

    Me: “Good afternoon. You’re through to [Cable Company]. My name is [First Name]. How can I help you?”

    Customer: “Listen b****. You need to turn my cable back on right now! I’ve got f****** friends coming over to watch the match!”

    Me: “I’m sorry, sir. It looks like your service has been suspended as you have two months charges currently outstanding. We will be unable to reconnect your service without the account being settled in full. However, if you would like me to take a card payment now I can get you reconnected in about 10 minutes.”

    Customer: “Listen, you’ll get your money when I’m good and ready. I’m sick of your company. I swear I’m going to rip your f****** equipment out of the wall and throw it in the garden if you don’t switch it back on NOW!”

    Me: “I wouldn’t advise that, sir. The box is leased, so any damage would be added to your bill. So, did you wish to make a card payment so I can get you reconnected?”

    Customer: “LISTEN, YOU S***!”

    Me: “Can you please refrain from using bad language? You have not paid your bill for two months and would have received a notice and a final notice to warn you of this. If you are unwilling to pay the bill today there is nothing further I can do for you. Once you pay at [locations] or over the phone I can get you reconnected.”

    Customer: “YOU F****** B****! YOU CONNECT MY TV RIGHT NOW OR I’M COMING DOWN THERE WITH A KNIFE AND A BASEBALL BAT AND I’M GOING TO KILL YOU! CONNECT IT NOW OR I WILL KILL YOU!”

    (Although death threats are quite common, for some reason, maybe because I’m working my notice, I find this one extremely funny and begin to laugh.)

    Customer: “WHAT ARE YOU F****** LAUGHING AT?! I’M GOING TO KILL YOU!”

    Me: “The reason I’m laughing, sir, is that you have threatened to kill me despite me having your full name and address on screen. I could report you to the police but to be honest I think that would be a waste of their time. So, did you want me to process a payment or not?”

    Customer: “I’M COMING DOWN TO YOUR OFFICE NOW WITH A BASEBALL BAT!”

    Me: “Well, sir, I’m not sure how you’re going to as you live in [town about an hour and half drive] and I’m due to finish my shift in half an hour at an office where over 500 people are employed. You only have my first name and no idea what I look like, so I wish you well. Also, while you’ve been on the phone I’ve noticed your phone bill is also overdue and will make sure this service is also suspended so you do not incur any further fees to increase your outstanding balance. Now, if there is nothing further I can do for you I’ll have to say goodbye as I’m going home to watch the football match this afternoon.”

    Customer: *unintelligible screams*

    Me: *as brightly as possible* “In that case, thank you for your call. Goodbye.” *click*

    Nothing Worth Mentioning

    | Whitehorse, YT, Canada | Money, Transportation

    (A man brings his minivan in to our shop for a suspected power steering leak. He is not sure exactly what’s leaking, but he saw a lot of red fluid underneath his car. After the mechanic finds the leak I call the customer.)

    Me: “We found that one of the hoses was starting to crack at a bend. The dealer is the only one that has this part available in town. The part is $185, the labour for replacing the hose is rated at an hour which is $110, the diagnosis time is $49, taxes etc. will bring the total repair to $368.00.”

    Customer: “I understand the part and the labour costs, but I don’t necessarily see the need for a diagnosis. Couldn’t you have found out what was leaking without diagnosing it? That’s $50 for nothing, really.”

    Me: “Well… we could replace all the power steering parts for about $2500, or we could find out exactly what is leaking and just fix that. What would you prefer?”

    (He opted for the $368.00 repair that included a ‘$50 for nothing, really’ diagnosis.)

    Freedom Isn’t Free

    | OH, USA | At The Checkout, Extra Stupid, Money

    (I work at a wholesale club and every few months we give out free 90 day trials in lieu of paying for a membership. I have just finished explaining our offer to a customer.)

    Me: “So, did you want to try our paid membership or just get the 90 day free trial?”

    Customer: “I have a question.”

    Me: “Okay. What’s your question?”

    Customer: “This is completely free?”

    Me: “Yep.”

    Customer: “So, you mean to tell me that for 90 days I can come in here, and get anything I want for free?”

    (I pause and look at them for a second, and I ask her to repeat her question, which she does.)

    Me: “Ma’am, only the membership is free. You still have to pay for the items.”

    Customer: “Well, that is just false advertising. You all shouldn’t say something is free if you still have to pay for it.

    (She stormed off and I sat there wondering what just happened.)

    Driving Himself Into A Ditch

    | USA | Criminal/Illegal, Extra Stupid, Money, Transportation

    (I’m at court filing documents for a client when I overhear a judge’s assistant speaking with a man waiting in the lobby behind me.)

    JA: “I’m sorry, sir, but the judge isn’t willing to do anything about the towing costs.”

    Defendant: “What?”

    JA: “You’re going to have to pay these yourself.”

    Defendant: “But… no! He can’t do that!”

    JA: “Sir, there’s nothing he can do. He’s already waived all your court costs. The tow is your responsibility.”

    Defendant: “But what about me going to jail over not paying these?!”

    JA: “You have four outstanding warrants in three states! You were driving on a suspended license! You should have been arrested on the spot!”

    Defendant: “But he has to make these go away or I’ll go to jail!”

    JA: “Sir, you should BE in jail. We did not make you drive on a suspended license. I called the DMV and you’re even flagged in THEIR system! At some point you have to take responsibility for your actions. I really don’t know how you’re not in jail right now.”

    Defendant: “FINE! But I’m still owed a bond by you people!”

    JA: “Okay. I can get that to you, but that person is out today. Will you be in town tomorrow to pick it up or would you like me to mail it?”

    Defendant: “Nah, I’ll just drive here.”

    JA: “… You’ll… drive here? Yourself?”

    Defendant: “Yeah, that’s what I said.”

    JA: “Sir, could you please take a seat? I’m going to need to grab somebody to come talk to you.”

    Defendant: “Finally!”

    (The clerk and I, who had been listening in disbelief the entire time, watch as the JA walked over to the bailiff and explained the situation. I left when the handcuffs came out.)

    Funny Money

    , | LA, USA | At The Checkout, Bizarre, Food & Drink, Money

    (I am working in the drive thru lane. A car with two women in it pulls up. Both look strung out, like they are on drugs.)

    Me: “That’ll be [total].”

    (The driver doesn’t say anything to me but pulls a bill out of her wallet, smells it carefully, then nods to herself.)

    Customer: “Okay. This one’s good.”

    (She hands me the money and I try not to be too obvious that I’m very gingerly handling it. I washed my hands after they left, just in case!)

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