Category: Money

Should Have Been Carted Away

| Cedar Hill, TX, USA | At The Checkout, Crazy Requests, Money

(The woman currently being served has a shopping cart PILED with food, clothes and toiletries, but most of it has been rung up and bagged, so I think she is almost done. However, the next man in line, cart about 2/3 full, turns out to be her adult son, and his cart is added to her purchases. No problem, I think; only one payment to process instead of two, this will be even faster. Then the trouble begins.)

Cashier: “Your total is [nearly $900].”

Customer: “Okay.” *swipes card*

Cashier: “I’m sorry, ma’am, it’s declined.”

Customer: “Try it again!”

Cashier: *does so* “Hmm, declined. Do you have another card?”

Customer: “No, I know there’s money on that card! You’re not doing it right!”

Cashier: “I’m sorry, ma’am, sometimes the machine doesn’t read the strip. Let me type your number in manually… No, I’m sorry, it’s still declined. Do you have another method of payment, like a check?”

Customer: “Who writes checks anymore? I got this check CARD! That’s what it’s for!”

Cashier: “How about a credit card? Visa, Mastercard, Amex—”

Customer: “No, credit cards are a scam. Are you saying I don’t have any money? I HAVE MONEY!” *waving debit card*

Cashier: “It doesn’t tell me why it’s declined, ma’am, just that it is. There’s an ATM right there, if you’d like to step out of line and verify your balance while I ring up the next person—”

Customer: “NO! You’re helping ME! Don’t you move!”

(She has her adult son stand behind her carts so I can’t move up to the scanner belt. The cashier sighs, and shoots me an ‘I’m sorry’ look. The customer goes over to ATM and fiddles around for a few minutes, then gets on her cell phone to the bank but is stymied by the automated prompts. I think this surely can’t go on much longer, as we’re approaching the 15-minute mark for her transaction.)

Cashier: “Ma’am, if you can’t pay at this time, I need you to move aside and let other customers through. I can suspend your transaction so we won’t have to ring everything up again when you have your payment ready.”

Customer: “NO. I have money on this card! I always use this card here, and you always give me trouble about it!”

Cashier: “Do you have another card I can try? Or possibly you could remove some items from your transaction and try again with a lower total—”

Customer: “NO! I need all this stuff! And I always pay with THIS CARD! I’m not on welfare. I have money! Why won’t you take my card?!”

(The cashier summons a manager, who tells the woman the same thing; if she doesn’t have a working debit card or other form of payment, she will have to leave her two full carts of bagged items and come back when she can pay.)

Customer: “…and THAT is why I always carry cash!”

(She whipped out a huge roll of bills and peeled off the required amount, with plenty left over, then strolled out with her son and their two shopping carts as every employee and customer in earshot stood with jaws on the floor.)

More Taxing To Some People

| Austin, TX, USA | At The Checkout, Extra Stupid, Money

(A customer brings a pack of gum to the counter. The MSRP, 69 cents, is printed on it.)

Me: “Okay, that’ll be 75 cents.”

Customer: *practically yelling* “No, it says 69 cents right here!”

Me: “Yes, and sales tax makes it 75.”

Customer: “Tax is 8 cents to a dollar, and this is less than a dollar, so there isn’t supposed to be any tax on it!”

Me: “That’s… that’s not how sales tax works…”

(He left without buying the gum.)

Paying Caesar’s Things Back To Caesar

| IL, USA | At The Checkout, Money, Religion

Customer: “Have you accepted Jesus as your personal savior?”

Me: “Nope. Your total is $7.00.”

Customer: “I don’t pay non-believers.”

Me: “Well, it’s a good thing you’re paying [Delivery Company], then.”

Customer: “Do you know any commandments, you Satan worshipper?”

Me: “Thou Shalt Not Steal. Seven dollars, please.”

(Then he threw a $10 on the counter and left. Three bucks for Satan!)

Some Customers Really Need To Change

| CT, USA | At The Checkout, Bad Behavior, Crazy Requests, Money

(I work as a cashier in a small grocery store. An older woman comes to my register with two gallons of milk and some bread.)

Me: “Okay, ma’am, your total comes to $10.08.”

Customer: “I only have ten dollars!” *waves a ten dollar bill in my face*

Me: “You know what? I’ll just pay the difference for you, since you’re a regular.”

Customer: “Fine.”

(I take a quarter out of my pocket, complete the transaction, drop the change in my pocket, and hand her the milk.)

Me: “Have a great day, ma’am!”

Customer: “Where is my change? The screen says my change is 17 cents.”

Me: “Well, since I used a quarter to pay just the eight cents I took the rest of the change back.”

Customer: “You should give it to me! You’re stealing from me, you little b****! Let me talk to your manager!”

(She continues to yell at me and my manager for a few minutes, calling us evil thieves.)

Manager: “No one is stealing from you, ma’am. She didn’t even need to pay the difference on your total.”

Customer: “I’m never coming back here again!”

(She storms out.)

Driving Her Own Price Up

, | CO, USA | Crazy Requests, Money, Transportation

(A policy holder calls to complain about the very high premium she is paying for her auto insurance. I review the policy with her and determine that she’s had many accidents and violations. Easily the worst driving record I’ve seen, and I’ve been doing this job for years.)

Customer: “So, what can be done so that I don’t pay so much?”

Me: “As your driving history is the reason for the high premium, there are no opportunities to reduce the cost until your record improves.”

Customer: “There has to be something you can do?”

Me: “I’ve verified that the price is accurate. There is nothing more I can do.”

Customer: “Is there something I can do?”

Me: “Have you had a recent check up with a doctor to see if there is a physical reason you are having difficulty while driving? You may want to consider using public transportation, at least until you’ve been medically cleared.”

Customer: “There’s nothing wrong with my health, and I’m not going to stop driving!”

Me: “If you must continue to drive, I’d suggest taking a driver education or improvement course.”

Customer: “You’re joking, right? I’m a good driver! Everyone gets into a bit of trouble now and again!”

(This call was chosen by my supervisor for monthly call review and coaching, which was less than a week later. There were already two more accident claims filed!)

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