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  • Category: Money

    Trying To Cash In On Credit

    | St. Louis, MO, USA | Extra Stupid, Money

    (I’m on the register and call the next customer in line up to my till.)

    Me: “Hello. Did you find everything all right today?”

    Customer: “I just need to return these sweatpants.”

    Me: “Oh, sure. Was there anything wrong with them?”

    Customer: “They’re ugly.”

    Me: *proceeding with the transaction* “I’m sorry you feel that way. May I see your receipt?”

    (The customer tosses the receipt at me, along with her ID. I continue processing the transaction without incident until…)

    Me: “Okay, you’re going to get back $49.97 for these sweatpants. Looking at your receipt, I see you paid with your [store credit card], so I’ll just go ahead and put the balance back on your card.”

    Customer: “No, I paid with cash.”

    Me: *looking at the receipt again* “No, ma’am. It very clearly says here at the bottom that you paid with your [store credit card].” *shows receipt to customer* “See?”

    Customer: “Yes, but then I paid cash.”

    Me: *a light bulb goes off in my head* “Oh! Did you put the purchase on your [store credit card] and then pay off the purchase with cash in the store?”

    Customer: “Yes. I paid cash.”

    Me: “Okay. Well, unfortunately, the original purchase was made on your card, so I can only refund this to you on your card or store credit.”

    Customer: “No. I paid cash, and I want cash back.”

    (The circular argument goes on for several minutes, with the customer becoming more and more irate. Finally, I call a manager over to explain.)

    Manager: “Ma’am, what my associate is telling you is correct. You made this purchase on a credit card, and so we can only refund it to you on that card. Our computers won’t let us do it any other way.”

    Customer: “FINE!” *throws credit card at me* “I hope you’re both happy to have stolen money from me!”

    Her Bargaining Power Has Gone To The Dogs

    | WI, USA | Bad Behavior, Money, Pets & Animals

    (I work at a pet store that sells puppies. A very angry customer comes in to buy a Boston terrier.)

    Customer: “This place is filthy! You only have sick dogs!”

    Me: “We are very proud of our sanitation standards as well as the fact that we have not had an outbreak of a major illness in over five years.”

    Customer: “Hmph! Well, then I’m going to have to have some cosmetic surgery done on the dog because I don’t like this feature the dog has.”

    Me: “Uh, well, these are natural features, and pose no health risk.

    Customer: “I still demand the price of the puppy dropped down.

    Me: “Our prices are already very fair. Especially when everything comes with the puppy, even the microchip and the vaccinations.”

    Customer: “I demand to see the manager!”

    (The manager comes over and the situation is explained. Eventually, the customer makes an ultimatum.)

    Customer: “I will be out the door with the puppy for $800 or with nothing!”

    (It is then we all realize that the customer has not actually established what the price of the puppy actually is, which is just $600. For all her yelling and harassment of the staff, she was very nice after the manager changed the price to $800.)

    Fickle Over A Nickel

    | PA, USA | At The Checkout, Bizarre, Food & Drink, Money

    (The store where I work has a coffee booth near the express lane, where I am working one day. Customer #1, an elderly man, comes to my register with a small coffee. He puts a dollar, two quarters, and four pennies on my counter.)

    Customer #1: “It should be $1.54 for this coffee, right?”

    Me: “I think so. Let me check.”

    (I ring it up and with tax it comes to $1.59.)

    Me: “Oh, sorry. Looks like it’s actually $1.59. You were close though!”

    (The man frowns and pulls out a wad of bills. He has twenties, tens, fives, and several more dollar bills.)

    Customer #1: *muttering* “I might as well give you a twenty to get a nickel!” *stuffs all his money back in his pockets* “You can just keep the d*** coffee!”

    (He storms off, leaving me speechless. The next customer stares after him.)

    Customer #2: “Goodness! What was his problem?”

    Me: “He was a nickel short for his coffee and didn’t want to give me another dollar instead.”

    Customer #2: “Is that what all the fuss was about? Shoot, I could have given him a nickel!”

    Me: “I have some dimes in my pocket, but I don’t think he would have accepted that either.”

    Customer #2: *shaking her head* “Shame. It seems like he really could have used that coffee!”

    Has A False Sense Of Security

    | NM, USA | Extra Stupid, Money, Theme Of The Month

    (I work outside of an ATM at night. I drive a company vehicle with the word SECURITY and the company phone number on both sides. One night a woman pulls up to the ATM. She sits in her car for a few minutes, and I can’t see through the tinted windows. Eventually the door flies open, and she runs as fast as she can into the small room where the ATM is. I can’t actually see the ATM or what she’s doing until she comes back to the door, but she comes to the door, leans against it, and watches me intently. I don’t do anything, but I know where this is going. After a few minutes and realizing I don’t want to waste the police’s time, I move the car to a parking spot (passing the bank door so she can see the side of the car), and get out of the car. As soon as I open the car door, she bolts as fast as she can from the bank into her car. Then she rolls down the window an inch, sees me (in a security uniform, with a badge on it) and screams:)

    Customer: “I DON’T KNOW WHO YOU ARE OR WHY YOU’RE WATCHING ME, BUT I’M GOING TO CALL THE NUMBER ON THE SIDE OF YOUR CAR AND GET YOU ARRESTED! CREEPY PERSON SITTING OUTSIDE THE BANK! DON’T FOLLOW ME!”

    (I never heard anything more about this incident, so she must not have called, but I can’t understand how she saw the number, but not the SECURITY written right above it.)

    Eventually Made The Right Decision

    | Minneapolis, MN, USA | Bizarre, Money

    (I work as a claims adjuster for a major insurance company and have made a liability decision on a minor parking lot accident in which both parties told the exact same story. Unfortunately my client was majority at fault, but we would only be paying 60% of the other party’s repairs. I call my customer and leave a message regarding the liability decision and my phone number. He calls me back a short time later.)

    Customer: “I can’t believe you did this!”

    Me: “I’m sorry, sir?”

    Customer: “How could you do this without calling me first! You decided I was at fault!”

    Me: “Sir, I took a recorded statement from you and from the other party and outlined exactly the kinds of things would factor into the decision.”

    Customer: “But you didn’t call me first!”

    Me: “I did call you; I took your statement.”

    Customer: “But then you made a decision!”

    Me: “Sir, it’s my job to make a decision, as you know, and I don’t need your permission or approval to do so.”

    Customer: “I know! But I can’t believe you did that!”

    Me: “Sir, are you contesting liability? You both told the exact same story and given the facts and damage to both vehicles, you’re both telling the truth. No matter how we look at it, you were backing out and didn’t pay attention to what was behind you.”

    Customer: “I know! I agree that’s what happened!”

    Me: “Then why are you upset? How can we resolve this?”

    Customer: “You made this decision!”

    Me: “Sir, I had to make a decision. Again, are you questioning the liability decision? Do you have other information to add?”

    Customer: “No!”

    Me: “Sir, then please tell me what you want me to say because I simply don’t understand how to resolve this for you.”

    Customer: *pauses* “Well, you know what? I’m just mad about the whole thing. You haven’t done anything wrong.”

    Me: “Okay…”

    Customer: “I’m really sorry. I work in customer service and I hate when people call and yell at me, and that’s what I’m doing to you. You made the right decision, I accept it, and I’m sorry for yelling at you. I just… needed to yell at someone.”

    Me: *trying not to laugh* “Well… thank you, then. I can definitely understand that!”

    Customer: “Thank you for being so patient with me. I’m really sorry, again, to have yelled at you and hope the rest of your day goes better.”

    Me: “Thank you.” *we go on to resolve claim payment and I explain repair procedures, etc.*

    Manager: “I heard you talking and picked up to listen in. I didn’t know what he was angry about either!” *laughing* “I’ll put a few notes in file about how you handled the call.”

    (A few minutes later, a team leader comes up to my desk.)

    Team Leader: “Hey, I just wanted to let you know I just took a call from a guy who said he just yelled at you for no reason. He wanted to make sure your supervisor knows he thinks you’re excellent at your job, you’ve provided great customer service and he’s happy with the outcome of his claim. I’m passing this on to your team leader and manager.”

    (I STILL laugh about that call, and think it’s one of the reasons I was promoted shortly afterward. Thank you, sir!)

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