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    Category: Money

    An Old Hack And A Credit Card Hack

    | Huntsville, AL, USA | Crazy Requests, Money

    (A customer approaches one of my coworkers.)

    Coworker: “Hi! Welcome to [Pizza Place]. How may I help you?”

    Customer: “I need to speak with your manager. NOW.”

    (Being the manager, I step in.)

    Me: “Hi. I’m the manager. How may I help you?”

    Customer: “YOU’RE the manager? How old are you? 12?”

    Me: “I’m 24, sir. How may I help you?”

    Customer: *sighs very loudly* “I have a problem. I think my daughter’s credit card was hacked or something. A charge that she doesn’t recognize showed up on the bill. This is the address that showed up for the charge.”

    Me: “The address here actually covers the entire strip mall, sir; not just this store. We have a suite number. The name of the pizza place always shows up on our credit card charges.”

    Customer: “My daughter and her mother are going to other stores to ask them about the charge. It would really help me if I could make sure the charge didn’t come from your store.”

    Me: “I’d be happy to try to help you, sir. Can you give me the date and amount for the charge?”

    Customer: “Sure. It’s [date and amount].”

    Me: “I’m afraid I don’t have any orders from that day that are for that amount.”

    Customer: “Whoever stole her card number probably left a tip or something.”

    Me: “Sir, we add the tip to the order in the system so we can give cash to our drivers at the end of the night. The total should match exactly.”

    Customer: “Maybe you didn’t add it or something!”

    Me: “Okay. If you’ll give me the last four digits of your daughter’s card number, I can check the batch report.”

    Customer: “I don’t feel comfortable doing that. Can I just see the batch report so I can check for her card number?”

    Me: “I’m afraid I can’t do that, sir. There are other credit card numbers in that batch report.”

    Customer: “So? It’s not like I’m going to steal the card numbers or anything.”

    Me: “I’m sure you wouldn’t, sir. But I still can’t show you the report. Since you won’t give me the last four digits of your daughter’s card number, I don’t think I can help you. I suggest you call the company that issued the credit card to dispute the charge. They should be able to remove it and issue your daughter a new card.”

    Customer: “NO! I DEMAND TO SEE YOUR BATCH REPORT RIGHT NOW! MY DAUGHTER’S CARD WAS HACKED. I HAVE A RIGHT TO FIND OUT WHAT HAPPENED!”

    Me: “I’m sorry, sir. I can’t help you. You need to leave, please.”

    Customer: “F*** YOU, B****!”

    (The customer leaves after flipping me off. I call the cops. They find him screaming at another manager in a store several doors down. Ironically, it turns out the guy had several outstanding warrants for identity theft and credit card fraud!)

    The Price Is Right, The Customer Is Not

    | Denver, CO, USA | At The Checkout, Extra Stupid, Food & Drink, Money

    (It is Thanksgiving. A customer comes up to the register with a mountain of ads from other stores, since we offer price match. She puts three turkeys on the belt.)

    Customer: “Hi. [Competitor Store] has turkeys for 87 cents a pound. Can you match it?”

    (Our price is 79 cents a pound.)

    Me: “Oh, ma’am. No need to price match; ours is cheaper.”

    Customer: “No, it’s not. I see the prices and [Competitor Store] prices are much cheaper.”

    Me: “Honestly, ma’am, they are indeed cheaper.”

    Customer: “Please humor me. Honor your policy and give me the price I want!”

    (At this point I shrug my shoulders and comply.)

    Me: “Alright. Your total is $47.90.”

    Customer: “See! Much cheaper.”

    (The customer puts the turkeys in her cart and walk away. About twenty minutes later, I’m helping the customer service desk. The same woman from earlier comes in line looking clearly upset. I open my register. Since she is next in line, she comes to me.)

    Customer: “You cheated me! You gave me [Competitor Store] price when you knew your stores prices were cheaper!”

    Me: “Ma’am, if I remember correctly, I tried telling you our price. You insisted on getting [Competitor Store] prices. Knowing that the customer is always right, I did as you wished.”

    (The customer turns bright red and starts yelling.)

    Customer: “In this case the customer was wrong! Now give me your price.”

    Me: “I’m sorry, ma’am. Once meat leaves the store, we can no longer return it, nor change the price you received.”

    (The customer screams. She takes her three turkeys and runs off.)

    Poorly Perceived

    | NY, USA | Bad Behavior, Bigotry, Money, Top

    (I work at a restaurant in a very rich town, in which I also live. I am getting my hair done at a ‘posh’ salon when I see one of my regulars from the restaurant sitting in the first chair.)

    Me: “Hello Mrs. [Name]. Good to see you.”

    Customer: “Oh hel— aren’t you my waitress from the place down the road?”

    Me: “Yes, I am. How are you doing today?”

    Customer: “I didn’t know people like you were allowed in a place like this.”

    Me: “Excuse me?”

    (At this point my stylist comes over to bring me to her station.)

    Customer: *to stylist* “Honey, did you know this girl is a waitress? Are you sure she has enough money to pay? You may want to check before you start serving her.”

    Stylist: “Ma’am, [My Name] has been a client here for two years. She’s very reliable.”

    Customer: “Oh my. What a waste of money. Poor girls like you should not be wasting their money on things like this. Don’t you have a child to care for or something of the like?”

    (At this point everyone in the salon is quite uncomfortable and is staring at the three of us.)

    Me: “I’m so sorry Mrs. [Name]. I actually only work at the restaurant because I don’t like to spend my time being unproductive. You see, I am a college student at [very prestigious college]. I am currently studying to be a biomedical engineer, which I’ll have you know is the second top grossing career currently. And since it seems to matter to you so much, I’m quite financially comfortable! And even if I were a poor waitress, as you so kindly suggested, people are free to do whatever they like with the money they work so hard for! Your husband comes in twice a week to get coffee and sit at our counter and complain about you! So really, Mrs. [Name], I’m very, very sorry for you.”

    He Has The Floor Model But His Wife Has The Floor

    | Allentown, PA, USA | Crazy Requests, Money, Top

    (My fair-trade, non-profit store is rather on the small side. We have no stockroom, meaning that all of our available merchandise is on the sales floor. One night I am working alone when new customers come in. The wife is very pleasant, but the husband decides that he’s going to do everything in his power to mess with me. After about twenty minutes of his questioning my store’s mission, whether we really qualify as a non-profit, and why he should care about the people who make the products we sell, he and his wife decide on a silk lamp. We have only one available.)

    Customer: “How much is the lamp?”

    Me: “That is [price].”

    Customer: “I mean after my discount. You’re going to give me a discount because I’m buying the floor model.”

    Me: “I’m sorry, sir, but we don’t have a back room. Everything we sell is the ‘floor model.’ It’s going to be [price].”

    Customer: “Oh, come on! You gotta give me some kind of discount!”

    Customer’s Wife: “Honey, stop talking before I tell her to add on a bonus charge for having to put up with you.”

    Gives New Meaning To ‘Phone Bill’

    | MD, USA | Extra Stupid, Money, Technology

    (A customer calls up asking to order reprints over the phone. She is very pleasant and the order is completed smoothly. She indicates that she would like to pay over the phone, which is fine. I go to the front phone and register to take her information and ring her out.)

    Me: “Okay. Your total comes to [total] with tax.”

    Caller: “I have four $20 bills.”

    Me: “I’m sorry. I don’t think I heard you correctly. How would you like to pay?”

    Caller: “With cash. That way I can’t overspend. I have four $20 bills to use.”

    Me: “I’m sorry, ma’am. I cannot take cash over the phone. We take all major credit cards, or you can pay by cash when you pick up your order.”

    Caller: “No. This is ridiculous. You’ll be busy when I pick it up. I just want to pay now and get it out of the way.”

    Me: “I understand. We accept all major credit cards. I am ready whenever you are to complete the sale.”

    Caller: “I’m not giving you that! You’re just trying to steal my credit card! I want to pay cash!”

    Me: “If you would like to pay cash, you can come in and pay when you pick up the order. I cannot take cash over the phone.”

    Caller: “But I have cash! My husband can tell you I have it right here!”

    Me: “I believe you, but there is no way for me to accept your cash unless you come to the store in person. You are welcome to do that. Pre-paying is an option, not a requirement.”

    Caller: “I want to pay now!”

    (This continues for several minutes, until she finally decides to speak to my manager. Ultimately, she cancels the order, demanding that our company becomes more willing to accommodate multiple methods of payment in the future!)


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