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    Category: Money

    The Rules Are Carved In Stone

    | KY, USA | At The Checkout, Food & Drink, Money

    (I ring up a lady who got only a carving pumpkin, which are quite large, and she slides her card through the machine. Note: I’m 16 and relatively new to my job.)

    Me: “That’s weird; it didn’t charge your card.”

    Customer: “What do you mean?”

    Me: “It charged $0.00 to your card. Could you slide it again for me?”

    Customer: “No, it’ll charge me twice.”

    Me: “Well, it charged $0.00 the first time, so it shouldn’t be a problem.”

    Customer: “Fine.”

    (She slides her card again. This time I realize she’s using food stamps.)

    Me: “Oh, ma’am, it’s not food stamp eligible.”

    Customer: “Yes, it is.”

    Me: “I’m sorry, but it’s not.”

    Customer: “Pumpkins are technically food, so yes, it is.”

    Me: “The computer doesn’t think it is.”

    Customer: “Look, kid, have they not taught you in school yet that you can pay for food with food stamps?”

    Me: “Ma’am, these are ‘carving’ pumpkins.”

    Customer: “Okay, now you’re p***ing me off. Pumpkins are food. Now, ring it up right or I’m going to talk to your manager.”

    Me: “Ma’am, I understand that pumpkins are food, but we sell these pumpkins specifically for carving, not for eating.”

    Customer: “Pumpkins. Are. Food.”

    Me: “Do you intend to eat it?”

    Customer: “What?”

    Me: “Are you going to eat this pumpkin, ma’am?”

    Customer: “…no, but that shouldn’t matter.”

    Me: “Ma’am, food stamps are for people who can’t afford to buy food themselves. If you can afford to use them to buy decorations, then maybe you shouldn’t be using them.”

    Customer: *she glares at me for a second, then hands me a five dollar bill* “Unbelievable.”

    (She then stormed out.)

    Fickle Over A Nickel

    | ON, Canada | At The Checkout, Bad Behavior, Money, Politics

    (I have just completed a transaction with an otherwise calm customer. My city is right across the border from a major American city, and this customer has paid with American currency. Here, we have phased out the penny, and transactions either round up or down to the next .05 or .10.)

    Me: “That will be $6.30, please.”

    Customer: “But the screen says $6.27!”

    Me: “Yes, but we do rounding here. 27 cents rounds up to 30.”

    Customer: “Well that’s just ridiculous! I demand to see your manager! You’re trying to short change me! I know the tricks.”

    Me: “Sir, it’s just three cents—”

    Customer: “GET ME YOUR MANAGER!”

    (My manager, having heard all this, steps in.)

    Manager: “Sir, I’m going to have to ask you to calm down. My worker here is not trying to short change you, nor is she lying to you.”

    Customer: “I want a refund!”

    Me: “You didn’t even pay yet.”

    (I glance at the money still in this hand.)

    Customer: *flustered* “Well, good! I didn’t want you taking my money anyways!”

    (He left in a huff, muttering about ‘foreign commies out to get his money.’)

    To Give Credit Where Credit Is Due, Part 2

    | Carmel, IN, USA | At The Checkout, Extra Stupid, Money

    (Part of my job is to offer our store’s loyalty card, which takes the form of a branded credit or debit card, to guests. I have just finished ringing up a guest’s transactions.)

    Me: “Have you heard about [Store Debit Card]?”

    Guest: “No, that’s okay; I want to avoid credit.”

    Me: “No, it isn’t a credit card. It just takes the money out of your checking like debit.”

    Guest: “No, I want to avoid credit.”

    (I try explaining this a couple more times before giving up. The guest swipes his bank card.)

    Guest: “It’s cancel for credit, right?”

    Related:
    To Give Credit Where Credit Is Due

    Yesterday, All My Charities Were Far Away

    | Pinellas County, FL, USA | At The Checkout, Liars & Scammers, Money

    (The theater company I work for does a charity promotion every summer where we ask customers to donate a dollar or their spare change. Every year, this exact occurrence never fails to happen multiple times on the first day of the promotion:)

    Me: “Hello, welcome to [Theater]!”

    Customer: “Yes, can I get three tickets for [Movie]?”

    Me: “Sure! Would you like to donate $1, or even your spare change, to [Charity]?”

    Customer: “What? No, I did that yesterday!”

    Me: *palmface*

    This Is Why We’re In A Recession, Part 36

    | Australia | At The Checkout, Extra Stupid, Money

    (My holiday job is at a small bookshop in my town. We have a gift card system connected to another major retailer of books and DVDs. One day a man attempted to buy $50 worth of books with a $50 gift card that had only $1 left on it.)

    Customer: “I’d like to pay for these using this gift card.”

    Me: “Certainly.”

    (I take the gift card and glance at the back, where it is written underneath the original $50 that he’s spent $49 using the card and has $1 left.)

    Me: “I’m very sorry, sir, but you only have $1 left on your gift voucher.”

    Customer: “What do you mean? It says it’s worth $50!”

    Me: “Yes, but you’ve already spent $49 in a previous purchase using this card.”

    Customer: “But it says $50!”

    (My boss realises that I have a difficult customer and she comes over to help.)

    Boss: “I’m sorry, sir, but it seems like there is only $1 on your gift card. However, we will contact the [Other Retailer]’s help desk for you and just check that it’s not a mistake.”

    (I call the help desk while my boss attempts to explain the concept of using up money on a gift voucher to the man, who still doesn’t seem to understand and continues to repeat that it says $50 on the back and that someone must be trying to trick him. The help desk tells me that there is, in fact, only $1 left on his gift card.)

    Me: “I’m very sorry, sir, but there is actually only $1 left on your gift voucher.”

    Boss: “I’m very sorry, but there’s nothing we can do.”

    Customer: “That’s ridiculous! Why would they write $50 on the back if it was going to run out?”

    Me: “Because you can only spend up to $50 using this card once, just like using a real $50 note. Once you’ve spent it, it’s been spent and you can’t get it back.”

    (The man paid the remaining $49 but continued to complain about the gift card for the entire purchase. To our relief he soon left, but was obviously still upset at the revelation that money was not, in fact, unlimited.)

    Related:
    This Is Why We’re In A Recession, Part 35
    This Is Why We’re In A Recession, Part 34
    This Is Why We’re In A Recession, Part 33

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