October Theme Of The Month: Halloween!

Category: Money

Scratch-Off Your Name On The Pool

| CT, USA | At The Checkout, Bizarre, Money

(I’ve recently been promoted from cashier to the customer service desk, where all lottery tickets and tobacco products are sold. The coworker training me has just stepped away when a middle-aged woman comes up to the counter and is staring at the scratch-off tickets.)

Customer: “Give me twenty $5 scratchers, please. I don’t care which kind, just give me a variety.”

(She opens up a thick envelope full of cash and gives me a $100 bill. I tear off two each of the ten different games we sell and give them to her, wishing her luck. She takes a quarter out of her purse, moves to the end of the counter, and starts scratching off all her tickets, throwing the losers away and setting aside a winner. She holds it out to me silently and I scan it through the machine.)

Me: “Wow, you won $50!”

Customer: “Okay, give me ten more $5 tickets.”

(I’m surprised but I do as she asks. She scratches off all of those, too, wins $20, and uses it for more tickets. This continues twice more until she has no more winners and no more tickets. She slams down the stack of losers, yells ‘d*** it!’ and walks away with nothing. My coworker is returning from break just as she’s leaving.)

Coworker: “Was that the scratcher lady? Awesome, your first encounter!”

(My coworker reaches under the counter and grabs a little notepad and pencil.)

Coworker: “How much cash did she give you?”

Me: “Well, she won a few times but she gave me $100 that first time. What’s her deal?”

Coworker: *excitedly writing in the pad* “Until a few months ago, she didn’t come in here much. But then, one day, she won $10,000 from a scratch-off ticket!”

Me: “Wow, that’s pretty cool. So I guess she’s trying for more, huh?”

Coworker: “Yeah, you could say that. She does this a few times a week and every time she goes through all the winners until she’s lost it all. We’ve been keeping a running tally and had a pool going over when she quits. I bet on 2,000 but got eliminated a long time ago. Let’s see…” *looking at the notepad* “Of the $10,000 she won, she’s now spent $9,200 of it on more tickets!”

(By the time she stopped showing up months later, everyone in the pool had been eliminated, because no one came close to guessing that she’d spend over $13,000 on scratch-off tickets without bringing home a single winner.)

The Machines Are Already More Intelligent Than Us

, | Paris, France | Extra Stupid, Money, Technology

(I work at a library’s copy store, a fairly large room within the main branch of the library. At the entrance of our store there are three huge copy-card dispensers – about the size of a cupboard – with a different slot for each way to pay: coins, banknotes, and credit cards. On every wall of our store, several A3-sized posters inform customers that they have buy cards to do their copies.)

Customer: “Excuse me, but I paid and I didn’t get my card.”

Colleague: “Did you pay with credit card, bill, or coins?”

Customer: “Bill.”

(My colleague goes to the card dispenser with the customer.)

Colleague: “I’m truly sorry, sir, but it seems I can’t find your bill.”

Customer: “Oh, that’s because I didn’t put it there.”

(Then he pointed at the coin slot. And indeed, there was a tiny piece of paper sticking out of it: the corner of his banknote, folded in four…)

This Is Why We’re In A Recession, Part 40

, | Manchester, England, UK | Extra Stupid, Money

(I work full time in a call centre for a major UK Bank.)

Me: “Hello, you’re speaking to [My Name]. How I can help?”

Customer: “I am mad about this!”

Me: “I am sorry to hear that. How can I help?”

Customer: “Well, frankly [My Name], I understand how you can justify this! You have ruined my day completely!”

Me: “Okay, what seems to be the problem?”

Customer: “Well, like I said, I don’t understand this. I spent all the money on my credit card and I cut it up. WHY DID I RECEIVE A BILL FOR IT?!”

(There is a long pause while I attempt not to laugh at this.)

Me: “You do realize that this is money you have borrowed from the bank? It is isn’t free money!”

Customer: “But why do I have to pay? I cut it up!”

Me: “That doesn’t invalidate the bill; this is an amount you have borrowed from the bank which needs to be repaid. Just because you throw it away doesn’t cancel the debt!”

(After several attempts to explaining to customer that she needs to pay and the customer screaming like a banshee:)

Customer: “But how will I pay this? Absolutely ludicrous. You people didn’t make aware of this at all! I thought it all ended if I just cut up the card. I shouldn’t have to pay this debt if I don’t have the card! I want to make a complaint about this.”

Me: “Okay, hold the line. I will put you through to complaints.”

(I could only imagine the pain the poor man went through on the other line, and I could only hope the customer learned a valuable lesson!)

This Is Why We’re In A Recession, Part 39
This Is Why We’re In A Recession, Part 38
This Is Why We’re In A Recession, Part 37

How Em-Bra-assing

| GA, USA | At The Checkout, Money

(I am working the customer service/returns desk when a customer approaches the counter. The customer has quite an attitude throughout the whole transaction.)

Customer: “I think I was charged wrong!” *thrusting receipt at me*

Me: “All right, let’s take a look.”

(She pulls two bras out of her bag and points at clearance stickers on each, one is marked $9 and one is marked $7.)

Customer: “These bras rang up wrong!”

(I find the bras on the receipt, and sure enough the one marked $9 rang up for its original price… however, it was also VOIDED OFF at the original price and not rung up again for the clearance price. In other words, she didn’t pay for the $9 bra.)

Me: “Well, this bra you didn’t pay for.”

Customer: “What?”

Me: “You can see here, it rang up for $12.94…”

Customer: “Right! It’s supposed to be $9! It rang up wrong!”

Me: “Yes, but if you look just below it, it was voided off… and not added again at any price,. Therefore, you have not paid for that one. Now, as to the other one, oh, if you’ll look here, it rang up for $5.”

Customer: “I told you! They are not ringing up right! The sticker says $7! They should be ringing up at the right price!”

Me: “Well. ma’am, I can re-ring this one and charge you $2 more if you really want me to, but this other one you haven’t paid for at all, so there’s not much I can about it except ring it up for you at $9.”

Customer: *mutters* “Ring it up.”

(I rang up the $9 bra and she paid for it without another word.)

Trying To Re-Coup

| Tampa, FL, USA | At The Checkout, Money

(I answer the phone while working the register during holiday rush.)

Customer: “Hey, I made a several hundred dollar purchase a few days ago during the big sale. And I got a 20% off everything coupon today. Can I bring the coupon in and get 20% off my original purchase?”

(Is this a test? A recorded call from one of my superiors, because this cannot be serious.)

Me: “I’m sorry. That coupon is intended for your next purchase, not one that was already completed!”

Customer: “But I spent so much money! Can’t I just return everything and then re-buy everything with the coupon?”

Me: “I’m sorry. That is incredibly unlikely and will not work. That coupon is intended for the next purchase.”

Customer: “But I spent so much money… You sure?”

Me: “I’m pretty gosh darn positive. Have a nice day, though!”

(The lines were already backed up and I could not imagine if she honestly tried to bring everything back in and argued for the coupon discount!)

Page 20/158First...1819202122...Last