Category: Money

Didn’t Play Their Cards Right

| VA, USA | At The Checkout, Crazy Requests, Money

(Our store is having an Easter sale and has sent promotional emails to our customers, which contain ads and coupons. I’m ringing up a customer who has made a large purchase, most of which consists of gift cards, which are never discounted. When I tell her the total and how much she’s saved, she becomes upset.)

Customer: “I spent nearly $300! My discount should be much higher!”

(I double-check the totals to make sure I haven’t rung up anything incorrectly.)

Me: “Ma’am, I believe your savings are lower because most of what you spent

was on gift cards, and we don’t discount those.”

Customer: “But the email I was sent had a picture of an Easter basket with a gift card in it! I should get my discount on the gift cards too, since there was a gift card in the picture! That’s false advertising!”

(Despite my best efforts to explain, she asks to speak to my manager.)

Manager: “Ma’am, a gift card is literally an exchange of money, dollar for dollar. We don’t ever give discounts on gift cards, and as you can see, we don’t charge tax on them either. That doesn’t happen until you purchase something with the gift card.

Customer: “Oh… well, I guess I learned something today.”

Manager: “For future reference, the fine print here on your coupon also states that we can’t discount gift cards.”

Customer: “I could spend all day reading fine print if I wanted to. I have a Ph.D.! Nobody reads the fine print!”

Tipping The Scales Of Sobriety

| OK, USA | At The Checkout, Bizarre, Money, Pets & Animals

(I am ringing up a couple customers. The first is visibly drunk, but has been pleasant throughout the transaction.)

Me: “That will be [total], sir.”

Customer: “What’s that mean?”

(He is pointing at our tip jar, which has a sign reading ‘Tipping: Bad for Cows, Good for Staff.’)

Me: “You mean cow tipping?”

(He stares at me, clearly very confused.)

Me: “It’s a stereotypical redneck activity where you go out into a field and push a cow over while she’s sleeping.”

Customer: “You… what? Why do you push the cows?”

Me: “… because it’s funny?”

(I spend another five minutes trying to explain the concept. He really tries to wrap his head around it but he’s just too inebriated to manage it. Finally, he gives up and walks off with his food. The second customer, who has witnessed all of this, steps up to the register. He’s laughing and gesturing to his flannel shirt and jeans.)

Customer #2: “Don’t worry, honey. I’m a farm boy and I know what cow tipping is.”

Me: “Oh, thank goodness.”

A Sad State Of The Union

| FL, USA | Bizarre, Money

(I work in a very well known college’s credit union. I am working the front desk with one of my coworkers when a younger looking man walks in.)

Me: “Hello, how may I help you?”

Customer: “Yeah, I was wondering what this place is?”

Me: *confused* “This is the [College] credit union.”

Customer: “Oh, that explains why everyone coming out of here looks so depressed.”

(The customer left without another word leaving me and my coworker laughing and wondering what just happened.)

Wallet Walkabout

| Sydney, NSW, Australia | At The Checkout, Bad Behavior, Criminal/Illegal, Money

(I work in a store with four departments, each with their own checkout counter. A woman approaches my counter and asks to make a payment on a layby. I ask if there is anything else she needs. I have a funny feeling about her.)

Customer: “No, just this. I’ll be leaving now.”

(I watch her leave, then get to a point and turn into a tight aisle of fabric which is better accessed from the other side. I walk up to her.)

Me: “Is there anything else I can help you with today?”

Customer: *eyes wide with shock* “I, umm, oh, I don’t know what it is… I haven’t touched it.” *quickly leaves*

(I look down to find a ladies wallet in the rolls of fabric. I take it to my counter and page for the owner a couple of times. I then get stuck serving customers for 10 minutes before I take it over to the office. I pass by the fabric counter as I do.)

Me: *to a coworker* “Is there anyone in the office? I have found a wallet.”

Coworker: “Where did you find that? We’ve been looking for it. I was serving a customer who put it on the counter, went to pay, and it was gone.”

Me: “Really?”

Coworker: “Yes, and the woman who was behind her in the line left suddenly as we noticed. We both asked where she was going and I stopped her to ask if she had seen the wallet. She told me no. Then I watched as she went around the back of your department and you served her. I just figured she had forgotten something.”

Me: “I had a funny feeling so followed her. She pretty much led me to where the wallet was hidden. *takes coworker to the spot*

Coworker: “This is right where I stopped her. She must have thrown it into the fabric, the b****!”

(We had no real proof but the woman was lucky that we didn’t report it as her layby contained her name and address. The other customer was so happy to have the wallet returned intact!)

A Continuous Sauce Of Stress, Part 2

| NC, USA | Bad Behavior, Food & Drink, Money

(I work in a restaurant where we make the majority of our food in-house, down to dressings and sauces. The menu says in at least two places that extra sauces are available for 50 cents. Three women sit at my table.)

Woman #1: “I want to try a couple of these sauces.” *indicating our buffalo style sauces*

Me: “Well, ma’am, we generally don’t do that. I may have to charge you 50 cents”

Woman #1: “We’ve done it before. And I need some celery to dip in the sauces.”

(Rather than putting up a fight I bring her two sauces and a couple of sticks of celery. Woman #1 gets 10 wings in one of the sauces she tried. When the wings come out…)

Woman #1: “I need some extra sauce for my wings.”

Me: “Yes, ma’am, that’s 50 cents extra. Is that okay?”

Woman #1: “It’s not extra cause I don’t have enough sauce on my wings.”

Me: “I’m sorry that you don’t feel the kitchen didn’t give you enough, but I’ll have to charge you 50 cents to get you more.”

Woman #2: “That’s bad customer service! The customer is always right!”

Me: “Ma’am, I apologize but I’m just doing my job the way I was taught to do it, and the menu says that extra sauces cost extra.”

Woman #1: “Bring me the manager!”

(My manager visits the table, offers to re-toss her wings in the kitchen but she just insists on having extra sauce brought to her without wanting to pay. My manager brings her half of a ramekin of sauce as a compromise but tells me that anything else they order will be extra. The women are grumpy for the rest of their meal and request a to go box toward the end.)

Woman #2: *holding her ramekin of blue cheese dressing* “I need another container.”

Me: “An empty container?”

Woman #2: “No, with extra blue cheese.”

Me: “That’ll be 50 cents. Is that okay?”

Woman #2: “No! Its not like I want extra because I ate it all. I just want extra to go!”

Me: “I’m sorry; ma’am, but extra dressings are 50 cents…”

(She turned it down and their checks did not include any extra dressing charges. The women berated me more anyway, asked me if I was new, and asked where the ‘other girl’ they had before was. The girl they described to me had actually been recently fired. One lady asked for change for a dollar, which I gave her, and left two quarters on the table with a note that said ‘Customer service goes toward your tip. Here’s your 50 cents.’ Sorry, giving out free stuff isn’t part of my job, lady!)

Related:
A Continuous Sauce Of Stress

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