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    Category: Money

    Has Been LED Astray

    | NE, USA | Extra Stupid, Money, Technology

    (I’m one of the managers at a video game store where we also buy other electronics, including TVs. We typically don’t pay a lot for LCD TVs because people bring them in all the time, and we have TONS in overstock due to this. I had just gotten a customer’s total figured out for their LCD TV…)

    Me: “All right, you’re looking at [total] for your TV.”

    Customer: “WHAT? I paid $150 for this TV. Why am I only gettin’ that much?”

    Me: “Honestly, bud, people bring in LCD and LED TVs here so often that we have a lot of TVs that have just been collecting dust in our warehouse for months. Because of that, we haven’t been able to pay as much for TVs as we used to.”

    Customer: “Well, my buddy’s got a plasma at home that he’s thinking about sellin’. How much you guys pay for that?”

    Me: “Plasmas are a completely different story. We don’t see many of those, and they still have a lot of value on the market, so we’re able to pay way more for those.”

    Customer: “Yeah, that makes sense, since you gotta refill ‘em every year.”

    Me: “Refill… What?”

    Customer: “Yeah, my buddy was sayin’ that he had to have someone come out and refill the plasma in his TV a couple weeks ago. He said you gotta do that like once a year or they go bad.”

    (I was so dumbstruck at this point that I couldn’t even begin to explain to him how wrong he was. He seriously believed this is how plasmas worked, too.)

    Not The Cream Of The Crop, Part 3

    | UK | At The Checkout, Crazy Requests, Food & Drink, Money

    (On the particular day the dairy fridge has broken down AND we have quite a lot of stock with a ‘best before’ sticker for that day. So I decide to reduce all that stock lower than I usually would just to get rid of it.)

    Customer: “I would like to speak to the manager, please.”

    Me: “That would be me. How can I help you?”

    Customer: “I bought this cream AND this cake today. I poured the cream over the cake for my family only to find it was off. So it ruined the cake. I want a refund for both.”

    (She hands me a receipt which shows that both items had been reduced quite heavily. I apologize profusely while trying to explain that we were sure the dairy fridge breakdown didn’t damage anything.)

    Me: “And that’s all done for you! Here is your refund of £1.”

    (The customer holds the £1 coin in her hand and looks slightly confused.)

    Customer: “I wanted a refund.”

    Me: “…and I gave you one. According to the receipt you gave me you only paid £1 total for those products.”

    Customer: “But it was bad. Surely you should give me a refund of the full price.”

    Me: “Do you sell things on eBay?”

    Customer: *taken aback* “How is that relevant?”

    Me: “Indulge me.”

    Customer: “Yes. I sold my husband’s PS3 last week.”

    Me: “Okay, so let’s say I bought your husband’s PS3 for £100. But when I connected it to my TV it didn’t work and I insisted that I get a refund. Do I ask for the £100 I paid you or the £400 you probably bought it for?”

    (Somehow this confused her even more. She decided I made a valid point and left the shop in an almost dream-like state. We never saw this customer again and we still don’t know to this day if she was attempting a scam, or just a little dim.)

    Related:
    Not The Cream Of The Crop, Part 2
    Not The Cream Of The Crop

    And To Top It All Off…

    | ON, Canada | Food & Drink, Money

    (I work in a pizzeria as a take-out girl, meaning I take phone calls for customers and input what they want into the computer. I’m in the middle of an order.)

    Customer: “I’d like two extra large pizzas, one with pepperoni and cheese, and one with pepperoni, cheese, onions and bacon.”

    Me: “Okay! That’ll be [price].”

    (We don’t count cheese as a topping you have to pay for unless you get double cheese… so two toppings and cheese is the standard price on the menu and anything after that is extra.)

    Customer: “No! You charged it wrong. It should be [standard price].”

    Me: “Well… you got three items on the second pizza… and—”

    Customer: “and… I only got one topping on the first one! I should get [standard price]!”

    Me: “It doesn’t work like that, I’m afraid.”

    Customer: “It should! Get me you manager!”

    Me: “All right…”

    (I put my manager on the phone, after five minutes of explaining he hangs up.)

    Me: “How’d it go, [Manager]?”

    Manager: “Well… apparently we’re all stupid scam artists who make terrible pizza… She said to either give her the price or hang up. Guess which I picked?”

    Multiple Call Back Attack

    | Grove, OK, USA | Crazy Requests, Money

    (I’m the store manager of a lease-to-own business, so I know who my new employee is speaking with on the phone even though he has no idea. The customer, whom I have had dealings with for over six years, would throw fits and scream and cry while flailing about on the beds in our showroom if she didn’t get what she wanted. Previously she wanted me to force my employees to deliver an item to her that she wouldn’t pay for until she’d tested it out in her own house. I explained that we closed in just a few minutes and that I couldn’t allow that. I wasn’t pleased that she’d called back to try and do business again. My employee couldn’t help her to her satisfaction, so I had him transfer the call to me.)

    Me: “Thank you for holding. This is [My Name]. How can I help you?”

    Caller: “Oh, good. You know who I am. I need you to deliver an [electronic item] to my house.”

    Me: “Ma’am, due to you not paying your last balance, I am unable to bring the item to you until that balance is taken care of.”

    Caller: “You mean I still have to pay that?”

    Me: “It’s policy, ma’am. The balance is much like that of a past due fee on library books or rental movies.”

    Caller: “I knew it! You just don’t like me. Fine. I call [Competitor] instead.”

    (At this point the false tears and the slurred speech begin and I am unable to understand what she’s babbling, but I won’t let her get to me… regardless of how much I may want to go off.)

    Me: “I’m sorry to hear that, ma’am. Have a nice day.”

    (I hang up and turn to my new employee:)

    Employee: “What the heck was that? I could barely understand what she was saying to me.”

    Me: “Trust me; you’d be used to it if you had to deal with her. She told me she was going to call—”

    (I’m cut off due to the phone ringing. The caller ID shows that it’s the same customer. I (almost gleefully) answer the phone.)

    Caller: “Thank goodness. I’m needing an [electronic item] delivered. I just called another place, but they seem to jack up their prices and they lie to all of their customers. They tried to cheat me!”

    Me: “Ma’am…. I hope you realize that you’ve called me back. I’m afraid that none of what you’ve just told me was even discussed during our phone conversation. Somehow you’ve dialed the wrong number. Please, call [Competitor’s phone number] instead. Hopefully, they’ll take care of you in whatever way you desire.”

    Caller: “…Okay. What was the number again?”

    (I gave her the number and hung up. I called the other store and informed them of what had just happened. They told me that they won’t do business with her any longer either, mainly due to her antics and her bothering the other customers with her hysterics. While I was on the phone with the competitor’s store manager… she called them. Luckily, she hasn’t attempted to call back.)

    Don’t Drink And Dial And Deliver

    | BC, Canada | Awesome Customers, Awesome Workers, Food & Drink, Money

    (In this story, I’m the unreasonable customer. I had just come back from a bar with my friends, and we are all drunk & craving Chinese food. It’s rather late, but we REALLY wanted some Chinese food, so I call up a nearby restaurant.)

    Owner: “Thank you for calling [Restaurant]. How may I help you?”

    Me: “Hi! I’d like to place an order for delivery, please.”

    Owner: “I’m sorry, but we’re closed. I’m afraid we’re unable to fulfill orders anymore.”

    Me: “Aw, man, really? When did you close?”

    Owner: “We actually closed just a few minutes ago.”

    Me: “It’s only been a few minutes, right? You couldn’t possibly have started cleaning up already, right? Can’t you do one more order?”

    Owner: “I’m sorry sir, but even though the kitchen is still technically open, I still need to send my delivery boy home, as his shift is already over.”

    Me: “Is he still there? If he is, tell him that I’ll pay him $50 extra.”

    Owner: “One moment, please.”

    (The owner puts down his phone and I hear some talking in the background.)

    Owner: “All right, he says he’ll do it. May I take your order, sir?”

    (I place my order and wait patiently for my food. 20 minutes later, a car pulls up to my driveway. The delivery boy gets out of his car, and walks up to my door with my order.)

    Me: “Hi! I’m really sorry for doing this to you, but we’re all drunk as s*** here and the alcohol’s making us want Chinese food.”

    Delivery Boy: “It’s okay. You got that $50?”

    Me: “H*** yeah, I do!”

    Delivery Boy: “Then all is forgiven.”

    (I gave him a $50 bill, and I paid for the food on debit. I would later learn that this was very poor judgment on my part, because in my drunken stupor, I ended up choosing the tip option on the debit machine. So not only did I give this poor guy $50, I also gave him a 30% tip on a $90 order. I may have been a dick, but I certainly hope the delivery boy had a good night! Always drink responsibly. Seriously, it may cost you.)

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