Category: Money

No Mower, Mow Problems

| Nanaimo, BC, Canada | Bad Behavior, Money, Technology

(At our equipment rental store we also do repairs on lawn equipment. Each spring, we get slammed when people can’t get their mowers started for that first cut. It’s strictly first come, first served, and customers are told what the approximate wait will be and that we’ll call them when the job is done. I am working in the back area where rental items are returned and fix mowers were kept when a well-dressed man in a very expensive car drove up.)

Customer: “I’m here to pick up my mower!”

Me: “Sure, what name was it under?”

Customer: “It’s [Name], and I can see my mower right there.”

Me: “Sure, just let me get the work order on that.”

(I go to the ‘Done’ folder but there’s no work order. I double check the name and number on the tag on the mower, but still can’t find it.)

Me: “Did you get a call saying the mower was done?”

Customer: “No, but you’ve had long enough. I’m a doctor and my time is very important!”

(I check in the shop and find the work order in the mechanic’s “Done” pile, but he hasn’t had time to complete it with parts, prices etc. I return to the customer.)

Me: “I’m sorry, but it looks like the mechanic has just done the work, but hasn’t totaled the charges on the work order yet. I’m afraid he’s on his lunch break. If you could come back later this afternoon, I’ll make sure he has that ready for you.”

(The customer goes into a tirade about how valuable his time is, and fully expects just to be able to drop in and pick up his mower at his convenience even though he hasn’t been called that it’s ready. With dread I go to the lunchroom, where the mechanic is relaxing after already putting in six hours to keep up with the rush.)

Me: “[Mechanic], there’s a guy to pick up his mower. It’s done, but the work order isn’t completed. He ‘insists.'”

Mechanic: *with a sinister look* “Send him to the counter; I’ll write it up.”

(I overhear the customer giving the mechanic a piece of his mind as the work order is written up, then load the mower into the customer’s car. Afterwards I go to apologize for interrupting the mechanic’s much-needed break.)

Mechanic: “Don’t worry about it. The carb’ on his mower was shot, so I took one off one of the dead machines and rebuilt it. I was going to give it to him for free, but since he was such an a**hole I charged him $50 for it. The guy was actually happy that I had ‘saved’ him money.”

Getting The Hobbit Price

| Canada | Money, Transportation

(I drive a public bus for a company that covers a large geographic area and several different modes of transportation. Because of that, we have multiple zones costing different fares depending on how far you are traveling, with the lowest adult fare being $2.75.)

Passenger: “How much is it?”

Me: “Where are you going to today?”

Passenger: *confused* “…There and back?”

Me: “…$2.75 sir.”

A Very Taxing Customer

| GA, USA | At The Checkout, Bad Behavior, Food & Drink, Money

Cashier: “Okay your total is $8.57.”

Customer: “Whoa, hang on a second; the menu board says the meal is $8.26.”

Cashier: “Yes, the extra is the sales tax.”

Customer: “No, no, that’s bull-s***. You guys are lying on your advertisements. Why don’t you list the real price?”

Me: “Well, sir, the prices are set by corporate. Most businesses don’t include the tax because it varies by location. The tax added in one state is different than another.”

Customer: “Whatever, that is still crap. Here.” *hands over $8.26*

Cashier: “Okay, sir you still owe 31 cents.”

Customer: “No, I just told you I will NOT pay the tax on it.”

Me: “Sir, we cannot complete the transaction until you pay the remainder.”

Customer: “But why should I have to pay more than is listed?”

Me: “The sales taxes are what the state of Georgia says they are. I don’t have control over that.”

Customer: “Whatever.”

(The customer walks off leaving his $8.26 on the counter. We put it to the side and continue with the next customers in line. About 10 minutes later he walks up to the counter again.)

Customer: “Have y’all called my name yet; is my sandwich ready?”

Me: “Sir, we never processed your order.”

Customer: “WHAT? I HAVE BEEN WAITING HERE FOR 10 MINUTES!”

Me: “Sir, you never paid for the order.”

Customer: “Yes, I did! I gave the cashier $8.26!”

Me: “Yes, but as I explained to you, you owed 31 cents and didn’t pay it. Your money is over here if you want it, or if you want to pay the 31 cents we can start your order now.”

Customer: “This is total bull-s***. I am going to be filing a complaint with your store owner AND with corporate. ”

(The customer stormed off without taking his money. I put the money aside and waited for him to come back. By the end of the shift he didn’t show up so I put in the charity collection… ironically, the charity collection that doesn’t have a tax on it.)

That Benefit Went Straight Down The Faucet

| Rio Rancho, NM, USA | At The Checkout, Criminal/Illegal, Money

(I work at a home improvement store. A customer has picked out a faucet.)

Me: “Great! We have that exact one in stock. While I set up this order, I will have someone go get it from the warehouse for you!”

Customer: “That’s perfect! What do I owe?”

Me: “$103.00. That can be cash, check, or card.”

Customer: *hands me a card*

Me: “Uhm. This is a EBT card.”

Customer: “Yeah, I know.”

Me: “Uhm, food stamps only work on food and necessities. Did you mean to give me a credit or debit?”

Customer: “No, just charge the card I gave you.”

Me: “Uhm, ma’am, I cannot do that. This is a state issued EBT card. It’s not meant to be used for household fixtures, just food and some basic supplies. My computer won’t even accept it if I did enter the information.”

Customer: “I want it charged to that card! That is why I gave you that card!”

Me: “I understand that; however, that is not how these cards work.”

Customer: “Well, why not?”

Me: “Because the state issues them for families who cannot afford food, water, formula, or other needs. But it has to be for a need that is basic to supporting life, not things like faucets or even clothes.”

Customer: “But I NEED a new faucet.”

Me: “Well, if you are renting, the owner of the property should be the own who replaces it. If you own your residence, I can ring this up with cash, check, or a bank issued card.”

Customer: “Just swipe the card I gave you!”

Me: “This is a state issued food stamp card. I cannot.”

Customer: “This is discrimination because you think I am poor!”

Me: “Ma’am, I do not judge based on how much money a customer happens to have. However, I can refuse forms of payment that either do not work, will not work, or are illegal to attempt to use.”

Customer: “Illegal? Now you don’t think I am American!”

Me: “What? I said forms of payment that are illegal to use.”

Customer: “You are calling me an illegal!”

Me: “Ma’am, I cannot help you. Nor can I sell you this with the payment you offered me. You can either give me a legal, bank issued form of payment or not buy from this store.”

Customer: “How dare you!” *flounces out*

Completely Obamacareless

| VI, USA | Crazy Requests, Health & Body, Money

(I work in client intake for a private pay home health care. We don’t take insurance of any kind and cater to a wealthier crowd in a home health agency. A woman calls up demanding care.)

Me: “Hello. this is [Company]. How can I help you today?”

Client: “Yes, I need to get set up with care in my home!”

Me: “Great, I will just need to get some information from you and get one of our nurses to come out and do an assessment with you.”

(I explain our pricing and our rates, I explain we are private pay only and do not accept insurance of any kind.)

Client: “Oh, this sounds wonderful! My doctor. told me you would all take wonderful care of me! Who do I have my doctor fax the orders for Medicaid to?”

Me: “Ma’am, as I have already stated to you we do not take Medicaid or any other insurance!”

Client: “Yeah, but my doctor wrote an order! You have to do it!”

Me: “I am sorry, but because we do not work with insurance companies a doctor can not just write an order and expect us to take it. We are not set up to even work with Medicaid.”

(I explain again how we work and how our payment system is set up etc.. making sure to let her know clearly that we do not take any insurance and that she will have to pay 100% out of pocket!)

Client: “Well, this is just stupid! You have to take care of me! I chose to call you! You cannot turn down a customer! I want care and you need to have a caregiver here by tomorrow or I will sue you!”

Me: “Ma’am, I am sorry but we can’t do that. It’s not possible. Would you like the names and numbers of companies that take Medicaid and can provide you with a home health aid?”

Client: “No, I hate companies that take Medicaid! They all suck and the caregivers don’t work!”

Me: “So, you are okay with our pricing and paying for the care yourself?”

Client: “No, you will take my insurance or get sued!”

Me: *click*

(She called back for over two hours with me hanging up on her over and over again. She complained to her doctor, who called us and talked to me about how our services work. Turned out he had recommended us to this client as she does not qualify for in home health through Medicaid and told her the reason we could provide care is because we don’t take insurance and the client would be paying for the care herself!)

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