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    Category: Money

    Can’t Compete With Common Sense

    | PA, USA | Crazy Requests, Money

    (My supervisor is filling in for a cashier. A customer checking out hands him a coupon from one of our competitor stores. Corporate has recently told us we can only match it if we have a similar coupon running, which we don’t for this one.)

    Customer: “You ALWAYS take competitor coupons!”

    Supervisor: “Unfortunately, sir, we can’t honor this one.”

    Customer: “Well, what’s stopping me from taking this coupon and buying this same item from THEIR store?”

    Supervisor: “What a novel idea.”

    (The customer walked out without another word.)

    Made An A** Out Of Just You

    | Toronto, ON, Canada | Extra Stupid, Money

    (I work in a call centre quality assurance and I listen to the following call about a nationwide mail-in rebate campaign:)

    Irate Customer: “You guys told me I’d get a gift card for gas, and what I’m getting in mail today is some stupid rebate voucher that I have to mail back to you to get my money!”

    Agent: “I apologize, sir. This is an unusual instance of misinformation. Are you sure the agent you talked to before spoke about a gift card? Or about a rebate voucher?”

    Customer: “She talked about a voucher!”

    Agent: “Oh, so, you did know this was a voucher, not a gift card?”

    Customer: “Well, she did say a voucher, but I ASSUMED it was a gift card!”

    Acting Like It’s The End Of The World

    | Cornelius, OR, USA | Crazy Requests, Extra Stupid, Money

    Me: “Hi! How are you today?”

    Customer: “Three days ago the yarn was $1 and now it’s $3.”

    Me: “Yes, ma’am.”

    Customer: “Why isn’t it $1?”

    Me: “Because it was on sale, but the sale ended yesterday.”

    Customer: *annoyed, hands on her hips* “Why did it do that?!”

    (I start laughing until I realize she’s dead serious. I quickly stop and look at her blankly.)

    Me: “Um… because that’s what sales do. They… end.”

    Repeated Lottery Numbers

    , | Australia | At The Checkout, Bizarre, Money

    (I’ve been working here for two years and never been jokingly asked for the lotto numbers before.)

    Me: “Is there anything else today?”

    Customer #1: “The winning lotto numbers?”

    Me: “Aha, sir, if I had them I doubt I’d be working here.”

    (The customer laughs and walks away. About six hours later I’m serving someone else.)

    Me: “Anything else?”

    Customer #2: “Oh, yes, I’d also like the winning lotto numbers!”

    Me: *pause* “Huh. You know, that’s the second time I’ve been asked that today!”

    Customer #2: “Ha, weird. So do you have them?”

    Me: “I’m sorry, but I gave them to the first guy. It wouldn’t be fair to tell you as well.”

    Customer #2: “Touché.”

    Mismanaged The New Management

    | Edmonton, AB, Canada | At The Checkout, Bad Behavior, Crazy Requests, Money

    (Our small store, previously belonging to a large chain, has been bought out by a smaller chain. Most customers are aware of it and acknowledge the changes.)

    Me: “And your total is [total]. Will that be everything today?”

    Customer: “Aren’t you going to take my loyalty card?”

    Me: “Sorry, but as we’re no longer owned by [Previous Chain] and [New Chain] doesn’t have cards, we’re not accepting any of them.”

    Customer: “Well, I NEVER! What AWFUL customer service this is. How on EARTH is anyone supposed to know that this store changed owners?”

    Me: “You walked in the front doors under a banner proclaiming the new name, with a cart labelled with the new name, buying brand products of the new chain while passing by dozens of posters explaining the changes, and are now standing in front of me, while I’m wearing the new store uniform, holding a flyer with the new store name.”

    Customer: “Well, how was I supposed to know?!”

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