Category: Money

Auctions Speak Louder Than Words

| Nottingham, England, UK | Language & Words, Money

Me: “Hi, you’ve reached [me] at [company]. How can I help you?”

Customer: “Yes, I sent my item back because I didn’t want it, and now you’re refusing to give me a refund.”

(I take the customer’s order number and details and see what our system says.)

Me: “According to our system, we received your item back on [date] and the refund should have been automatic.”

Customer: “Well, I haven’t got it, and I got an email today telling me you were going to auction my refund!”

Me: “I’m sorry, what?”

Customer: “I can’t believe you can’t even do a simple refund! How stupid are you? I’ve shopped with you for a very long time, but I never will again! How dare you auction my things?”

(The customer goes on like this for a few minutes, accusing the company of stealing her money and me of being too stupid to help her. Once she stops, I get a chance to reply.)

Me: “Okay. Might the e-mail say we’re actioning your refund”?”

Customer: *hangs up*

Fare The Horde

| Seattle, WA, USA | Awesome Customers, Criminal/Illegal, Money, Top, Transportation

(On my Seattle bus, a passenger tries to slip in through the back door and sneak to a seat without paying.)

Bus Driver: “Please come up and pay, sir.”

Fare-evading Passenger: *smirks and ignores him*

Bus Driver: “Sir, please come up and pay.”

Fare-evading Passenger: *continues ignoring him*

(Fed up, I intervene.)

Me: “That’s you, bro.”

Fare-evading Passenger: *smirks again*

(I wait a few seconds before I get up, walk over, and pull out one of his ear-buds.)

Me:Look. I got three hours of sleep last night, I’m having a bad morning, and you are not going to make me late for work. Get your self-entitled a** up there and pay your d*** fare!”

Fare-evading Passenger: *slinks up to the front of the bus and pays*

(Note that I’m wearing a t-shirt with “Thrall” from World of Warcraft. Another passenger at the front notices and shouts back towards me…)

Another Passenger: “FOR THE HORDE!”

H2-Woah, Part 2

| London, UK | Bizarre, Money

Me: “Hey, what can I get you?”

Customer: “I would like two bottles of water, please.”

(I give the water to the customer.)

Me: “That’s £5 please.”

Customer: “Excuse me? How much?”

Me: “£2.50 each, so £5.”

Customer: “That’s disgusting. How do you get away with charging that much for water? I am only willing to pay 50p for both as it’s only bottled tap water.”

Me: “It’s not tap water; it’s mineral water. Tap water is free if you want it.”

(The customer hands me £10.)

Customer: “I expect £9.50 change as I’m not paying that much.”

(I hand the customer £5 change.)

Me: “No, it’s £5 change.”

Customer: “I’m just f***ing with you. You’re just so beautiful I thought you deserved some abuse!”

Related:
H2-Woah

Long-Handed Short-Change

| UK | At The Checkout, Math & Science, Money

(I have been working for almost 14 hours straight, and have had several difficult customers throughout the day. A customer approaches the counter and places a 4-pack of beer on the counter. I scan it through.)

Me: “Okay, that will be £5.54, please.”

(The customer hands over £10.)

Me: “Okay, so that’s £4.46 change.”

Customer: “Thank you. Oh wait, this is on offer. It’s only meant to be £4.49.”

(I check the shelf, and it is indeed meant to be £4.49.)

Me: “Sorry about that, I’ll just refund your money then charge through the correct price.”

(I do this. The man now has 2 piles of money. One of £5.54, and one of £4.46. A total of £10. I take £4.49 from the £5.54 pile and put it in the till. This leaves him with £5.51 in two piles. One pile of £4.46 and the other of £1.05.)

Customer: “Is that us straight now?”

Me: “Yes. Were fine.”

Customer: “No! That money there is yours!” *points at the £1.05* “It needs to go in your till. Then you need to give me £1.05 from the till.”

Me: “Erm… what?”

Customer: “You’ve f***** up! That money is yours. Put it in the till then give me an extra £1.05!”

Me: “You want me to put £1.05 in the till. Then take £1.05 out of the till?”

Customer: “Yes that’s your money.” *points at the £1.05 on the counter* “Put it in the till, then give me £1.05.”

Me: “Erm… okay?”

(I do this and the man leaves the shop. I turn to look at my supervisor, who has tears of laughter streaming down his face.)

They Changed Each Other

| Mississauga, ON, Canada | At The Checkout, Awesome Customers, Money, Top

(I work part-time at a store that sells pools, hot tubs, and other leisure items.)

Me: “Will that be everything today?”

Customer: “Yes, miss. What’s the damage?”

Me: “That’ll be $50.05, sir.”

(The customer opens his wallet and hands me a $50 bill.)

Customer: “I’m sorry, but I only have the $50. I left my coin-purse at home today. Is that okay?”

Me: “Not a problem, sir. I’m sure I’ve got a nickel in my purse, somewhere.”

(I get a coworker to watch my till while I grab my purse from the staff room and try to find a nickel. I grab one, put it in the drawer, and cash the customer out; he thanks me and leaves the store, but a few hours later, my boss pages me to call his office immediately.)

Me: “You rang, sir?”

Boss: “Yes. Can you come to the front of the store, please? There’s someone who wants to speak with you.”

(When I reach the storefront, the same customer is standing at the counter. He’s holding a beautiful, red rose, which he gives to me—along with a nickel!)

Me: “T…thank you, sir. You know, you didn’t have to do this!”

Customer: “Yes, miss. I did. You went above and beyond your job-description to help someone in need, and that’s customer service!”

Me: *trying not to cry by this point* “Thank you so much, sir! Have a nice day!”

Customer: “And you as well, young lady!”

(After he left the store, my boss sent him a $50 gift-card, for ‘treating our staff like human beings’. It’s been 10 years since then, but I’ll never forget that customer for as long as I live. To this day, his kindness reminds me that there is still good in this world!)

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