Category: Money

Chide Should Go Before The Fall

| Israel | Family & Kids, Money, Wild & Unruly

(A kid is running around with a toy gun until he falls down and breaks it. His mother grabs it and approaches me.)

Mother: “I would like another one of this.”

Me: “No problem, but I need you to pay for the one you broke.”

Mother: “That’s insane! He broke it in your store! That means it’s your responsibility!”

(I point to a huge sign behind me that says, ‘You Break It, You Buy It.’ I have never seen anyone run that fast!)

It Pays To Be Patient

| Calgary, Canada | Awesome Customers, Money, Technology, Top

(I am a waitress. One of my customers has just finished eating and is using a debit card to pay for his meal. The machine automatically includes a step giving the option to include a tip.)

Customer: “I don’t understand technology. This machine isn’t working. It won’t let me leave a tip!”

(The machine clearly gives three options: Leave a tip in a dollar amount, a percentage amount, or skip the tip.)

Me: “Well, sir, you have three choices: a dollar amount, a percentage amount, or no tip. To choose one, press the button directly underneath it on the screen, and the machine will take you to the next step.”

Customer: “Oh, okay!”

(He proceeds to type in a dollar amount, but the machine does nothing since he has not chosen the dollar option.)

Customer: “It still doesn’t work! They made this machine far too difficult to use!”

Me: “Okay, well, I’ll just explain your options to you again…”

(This time, I physically point to each of the three buttons as I explain the difference between the three options.)

Customer: “Oh, okay!”

(He again proceeds to type a dollar amount without choosing an option.)

Customer: “The machine doesn’t work!”

Me: “Okay, sir, if you want to add a tip as a dollar amount, press the first button there labelled ‘$’. The machine will take you to the next step, and then you can enter the amount you wish to leave.”

Customer: “Oh, okay!”

(He still doesn’t get it. I end up explaining about 7 more times until he finally pushes the button to proceed to the next step.)

Customer: “Oh… well, that was easy! I don’t know why it took so long for me to understand that. Thank you for being so patient. I’m going to leave you $1 for every time you had to explain it to me!”

(He ended up leaving me a $10 tip. His meal had only amounted to $25. Definitely one of the best customers I’ve had!)

From Penny Foolish To Pound Wise

| UK | Money

(I work in a well-known UK pound store. A middle-aged customer and her teenage daughter walk up to me.)

Customer: “Excuse me. How much is this?” *holds up item*

Me: “It’s £1; everything here is £1.”

(I smile kindly, nodding towards the 20-foot sign hanging on the wall for all to see.)

Customer: “Oh, wonderful! Thank you very much!”

Me: “No problem!”

(No less than 5 seconds later, she calls to me again.)

Customer: “Oh, excuse me! How much is this?”

Me: “It’s £1. Everything is £1.”

(The customer’s daughter covers her face.)

Customer: “Are you sure dear? Maybe you should check…”

Me: “I don’t need to madam; I know it’s £1. Everything here is.”

(Not believing me, the customer huffs, asks another member of staff, and gets the same answer.)

Customer: “Well, that seems cheap.”

Customer’s Daughter: “For god’s sake, mum, that’s the point! It’s a POUND SHOP! EVERYTHING IS £1!”

Customer: “Well, they should put up a sign and make it more clear!”

(Simultaneously, her daughter, my colleague, and I all point at the giant sign.)

Customer: “That’s not clear! You should make it CLEAR!”

(The customer turns and stomps off.)

Customer’s Daughter: “I’m not taking her anywhere again.”

(Two weeks later, the same customer returns. This time, another customer is asking me a similar question about pricing.)

Another Customer: *to me* “How much is this?”

Customer: *jumps in* “It’s £1! Everything is £1!” *huffs* “Some people are SO stupid!”

The Only Place You’ll Be Driven Is Crazy

| Macon, GA, USA | Family & Kids, Money, Transportation

(I’m on the phone with a customer. I can hear kids running around and screaming in the background.)

Customer: “I talked to the man earlier. He said y’all do cars for five hundred down?”

Me: “Yes, ma’am.”

Customer: “What’s y’all… hold on a sec… *she yells at the kids making noise in the background* “QUIT THAT! I’M ON THE F***ING PHONE!” *back to me* “What do y’all need from me?”

Me: “Well, we ask for a pay stub as proof of income, a copy of your driver’s license, and some references.”

Customer: “Well, I do a daycare out of my home. That’s my job. Is that okay?”

A Stickler For Stickers

| London, UK | Money

(We are having a summer sale, and I am busy stickering a bunch of notebooks which are 50% off. Note: these stickers are merely to alert the customers of the discount; the items are automatically discounted when scanned at the till).

Customer: *picks up notebook* “Is this half off, too?”

Me: “Of course. All of these notebooks are.”

Customer: “What about these two?”

Me: “Yup, all of them!”

Customer: “Could you put a sticker on this one, then?”

Me: “It’s okay; it doesn’t need one. All our items are automatically reduced at the till. Is there anything else you need?”

Customer: *agitated* “Yeah, I want a sticker on this d*** notebook!”

Me: “Honestly, it’s an automatic system and it doesn’t need one.”

(The customer just stands there. I eventually lean over and place a sticker on the notebook. The customer’s attitude immediately improves.)

Customer: “Thank you very much!”

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