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    Category: Money

    Try And Listen For A Change

    | Coventry, England, UK | Money

    (I work at a bureau de change (currency exchange). A customer comes in, wanting to change £20 into Euros. The computer automatically rounds the quote up to the nearest 5€, as this is the smallest denomination note, so it’s rare that we’re ever able to change the exact sterling amount. However, we can use Euro coins to get a little closer.)

    Me: “I can give you 25 euros for £20.83.”

    Customer: *hands me a £20 note*

    Me: “Do you have the extra 83 pence?”

    Customer: *nods and smiles*

    Me: *waits*

    (After a few seconds, I try again.)

    Me: “It’s £20.83 for the 25 euros. Do you have another 83p?”

    Customer: “Yep.” *nods and smiles again*

    Me: “If you pass it through, I’ll process the transaction and get your Euros ready for you.”

    Customer: “Thank you.” *looks at me expectantly*

    Me: “Just the 83 pence then, please.”

    (I try a couple more variations of this, but in the end decide to give up and bring it slightly under £20 by rounding down with some Euro coins. He’ll now get 23 Euros and some Sterling change. I count his money for him, and…)

    Customer: “Wait, I thought you were going to give me 25 Euros? I’ve got some extra cash on me if you need to go a little over.”

    Me: *speechless*

    No Scan, No Scam

    | Newton, NJ, USA | Liars & Scammers, Money

    (I work in a store in a small town where most of the customers are elderly and sweet. If a price doesn’t come up, I will generally trust a customer if they say they know the exact price.)

    Me: “Oh, there’s no bar code on this.”

    Customer: “Well, it was $39.99, but I guess that doesn’t help you.”

    Me: “Well, I can enter it manually. You’re sure it was $39.99?”

    Customer: “Actually, it was…$19.99.”

    Me: “Sir, do you really want me to call for a price check and make you and all the people behind you wait ten minutes for someone to come up here?”

    Customer: *defeated* “…It was $39.99.”

    Complimentary Vs. Complimentary

    | Brighton, UK | Food & Drink, Money

    (Having just eaten a generous serving of risotto, a customer waves me over, pointing to his empty plate.)

    Me: “Hi there. Everything alright with your meal?”

    Customer: “No.”

    Me: “Oh, I’m sorry to hear that. What seems to be the problem?”

    Customer: “I’m still hungry. I’d like some more.”

    Me: “There are dessert menus on the tables and specials on the board—”

    Customer: “No. I want more of this.”

    Me: “Sure. Another risotto will be £6.95, please.”

    Customer: “I don’t want to PAY! I just want some more. You should take it as a compliment!”

    Who Needs Enemies When You’ve Got Bricks

    | New Hampshire, USA | Money, Top

    (Note: our store sells kitchen supplies, including a very popular brand of glass cookware made in USA. Usually the covers are sold separately from the actual cooking dishes, but we are having a special on display where you get a set of two dishes and their covers for 20 dollars. Not long after we open up for the day, two elderly customers walk in and look at the display.)

    Customer: “Where is this made?”

    Me: “In the United States, ma’am.”

    Customer: “$3.99, huh? I’ll take this set. Can you carry it to the register for me?”

    Me: “Actually, that set is $20. If you still want it, I would be happy to carry it to he register for you.”

    Customer: “No! The sticker says it’s $3.99!”

    Me: “That’s how much the lid costs on its own. If you turn the dish over, you will see it also has its own tag, as does the smaller dish nested inside it.”

    Customer: “That’s ridiculous. How am I supposed to now how much this set costs?!”

    (There is a bright red sign that says the price of the set sitting on the table. It’s literally right in front of her face)

    Me: “It’s on the sign right there, ma’am.”

    Customer: “I don’t look at signs! I look at the product! This is false advertising! It’s fraud! You are a liar!”

    Me: “Ma’am, it’s not—”

    Customer: “My friend bought this set for $3.99 yesterday. You don’t know that you’re talking about!”

    Me: “Ma’am, this set has never been, nor will it ever be $3.99. If your friend did receive it for $3.99, she was grossly undercharged by one of my coworkers.”

    Customer: “If it doesn’t cost $3.99, then the sticker shouldn’t be on there. You should take all the stickers off! No one looks at the stupid signs. They look at the product!”

    (The customer storms out of the store, almost knocking over a display of plastic floral dishes. I can see her outside the store windows ranting to a a group of younger people that I assume are her grandchildren. Meanwhile, her friend is still in the store. She picks up a mixing bowl set and brings it to the register.)

    Customer’s Friend: *smiling* “Don’t mind her, dear. She’s always been as dumb as a f***ing brick.”

    (I was speechless and she left the store before I could respond. She’s my new hero!)

    Priciness Is No Object

    | Carmarthen, Wales, UK | Money

    (One day, a well-dressed customer walks into the store. She asks me for a pair of boots for a well known hiking area.)

    Me: “Well, these boots are light and flexible. They’re made with gore-tex to enable your feet to breathe.”

    Customer: “How much do they cost?”

    Me: “They are [price].”

    Customer: “Do you have anything more expensive?”

    Me: *shows her another pair* “Well, these are our most expensive pair at [price].”

    Customer: “They’re not expensive enough! My friend’s pair cost MUCH more than that, and I MUST have a pair more expensive than her!” *turns and storms out the door*

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